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It Department Management Resume

Uburn, CA

SUMMARY:

  • Experience: 25+ years in teh Information Technology Field wif enterprise & fortune 500 companies.
  • Leadership: Driven by continuous business learning and improvement. Excels at making complex connections of economic and organizational cause and effect. Thrives on demanding, high growth markets lifecycles and business environments.
  • Strategy & Technology: Assessed Markets and Customers; identified growth potential, formulated strategy, set metrics and developed programs, Strong qualitative & quantitative track record of utilizing business intelligence & financial analysis to influence business decision making. Design, Integration, Implementation and Management of HIPAA SaaS Cloud Offering, HIPAA Cloud Roadmap for Healthcare
  • Business Development: Developed and influenced business & marketing planning for core business strategies; negotiated procurement contracts and vendor service levels. Teh SaaS Services Department that I managed accounted for 26% of revenue for TCS in 2012
  • Relationship Management: Skilled at earning trust and credibility; building broad and deep relationships at all levels, able to create consensus wif diverse audiences, from Sales to technical integration, influential communicator to executive & Sr. management, vendors and clients.
  • Project Management: Delivered Enterprise Level Projects on time and under budget wif a successful track record for implementations and customer satisfaction

PROFESSIONAL EXPERIENCE:

Confidential, Auburn, CA

IT Department Management

Responsibilities:

  • Road Map - IT Infrastructure and Technology Direction
  • Cloud Infrastructure & Vendor Management of Cloud Infrastructure
  • Oracle Database Servers Management
  • SQL Server Farm Management (Replication, Backup, Performance, etc.)
  • Network Infrastructure Management - Wired, Wi-Fi & mobile
  • Disaster Recovery Planning, Business Continuity Planning
  • Fleet Management Systems Application Infrastructure
  • Fleet Reporting Data Warehouse Management (Crystal, Oracle)
  • Engineering Application Systems Management
  • IT Server Infrastructure Management (2008R2, Windows 2012)
  • Citrix Infrastructure Management
  • Backup Infrastructure Management
  • Roads & Bridge Software Systems Management
  • SAP Systems Management
  • Application Deployment, SCCM, Imaging PC/LT
  • VDI Management and Deployment
  • Monitoring Infrastructure for all Systems
  • Road Signal Traffic Monitoring Center Management
  • IT Support Manager (Hands on Management of end Users)
  • Video Systems Management for transportation Department
  • ITSM Systems Mgmt, Service Now, Solarwinds Web Help, SCCM for PC/Server Asset Mgmt
  • Vending Machine & Kiosk Management - Network + Hardware/Software

Confidential, Annapolis, MD

Cloud Infrastructure

Responsibilities:

  • Cloud Infrastructure & NOC Center Staff
  • Policy & Procedure Governance and Oversight
  • IT Department Technical Consulting - Infrastructure, Cloud, Management, Operations
  • Full Lifecycle, Dev-Sec-Ops Team Management
  • Dev-QA Management and Product Management
  • HA Infrastructure Architecture, Design, Integration, Implementation and Management of HIPAA Cloud Services (SaaS)
  • GDPR Implementation and Compliance Infrastructure, Software, Compliance Process
  • EHR Implementation of Athena Health, Epic Integration, Sunset NextGen
  • HIPAA/HITECH Compliance & Auditing Integration & Reporting
  • Client Integration into Cloud for HIPAA Private Cloud (Silos & Public)
  • Hybrid Cloud Integrations for Clients (HIPAA/HITECH), AWS, AZURE, LEMP Stack, VmWare
  • Network Load Balancing / Network Management & Monitoring, SIEM
  • HIPAA/HITECH Compliance Reviews
  • Cost & Sustainability, Feasibility Analysis, TCO Analysis
  • Healthcare Client Review of Security, Capacity Planning, Archiving, Data Science Integration for search
  • Tier 1, 2 &3 tech support management: Improved service level, establish rapport wif customers and vendors.
  • Project Management for SMB, large clients wif enterprise infrastructure.
  • Business Development: Worked wif partners to expand corporate business and open new channels of revenue.
  • Security & Compliance: Int/Ext Threat Vulnerability
  • Infrastructure Management, Infrastructure Deployments & Upgrades
  • Network Infrastructure Management and Infrastructure
  • SEO Campaign, Social and Google Analytics
  • Direct Marketing Campaigns via Email & Funnel Marketing Services
  • Citrix Management and SSO Services-Dual Factor Authentication - DUO
  • VMware P2V and Virtualization Infrastructure, Vmotion
  • IT Department Management - Staff & Asset Management
  • Big Data & IoT Infrastructure for large scale compute projects.
  • Online MVC Web Deployments / SOA Architecture Design
  • Systems Administration & Citrix Farm Management
  • Microsoft Dynamics, ERP and QuickBooks Management, Office365, Okta for SSO, Sharepoint
  • MPLS WAN / DSL / T1 Deployment /SDWAN / VPN Networks. Airwatch
  • Database Server/Cluster Deployments
  • Network HA Infrastructure,
  • Database HA Infrastructure - SAN LVM
  • Ecommerce Services, Micro-Services/Docker, Github-GitLab
  • AV Endpoint Sophos, McAfee and Cylance
  • Atlassian JIRA, Service Desk, Confluence and Reporting Tools, Slack Chat, Automation
  • Windows, Mac, IoS Devices, Linux RHL, CentOS, Windows Servers (all flavors)
  • Active Directory, Federation Services, GPO, RADIUS, SolarWinds Web Portal, ServiceNow, Nagios

IT Management

Confidential, Auburn, CA

Responsibilities:

  • IT Department Management (Budget, Hiring, Employee Reviews, etc.)
  • Road Map - IT Infrastructure and Technology Direction
  • Cloud Infrastructure & Vendor Management of Cloud Infrastructure
  • Oracle Database Servers Management
  • SQL Server Farm Management (Replication, Backup, Performance, etc.)
  • Network Infrastructure Management - Wired, Wi-Fi & mobile
  • Disaster Recovery Planning, Business Continuity Planning
  • Fleet Management Systems Application Infrastructure
  • Fleet Reporting Data Warehouse Management (Crystal, Oracle)
  • Engineering Application Systems Management
  • IT Server Infrastructure Management (2008R2, Windows 2012)
  • Citrix Infrastructure Management
  • Backup Infrastructure Management
  • Roads & Bridge Software Systems Management
  • SAP Systems Management
  • Application Deployment, SCCM, Imaging PC/LT
  • VDI Management and Deployment
  • Monitoring Infrastructure for all Systems
  • Road Signal Traffic Monitoring Center Management
  • IT Support Manager (Hands on Management of end Users)
  • Video Systems Management for transportation Department
  • ITSM Systems Mgmt, Service Now, Solarwinds Web Help, SCCM for PC/Server Asset Mgmt
  • Vending Machine & Kiosk Management - Network + Hardware/Software

Rosetech IT Solutions,

Confidential, Roseville, CA

16Responsibilities:

  • Cloud Infrastructure Technical Consulting - Full Lifecycle
  • VMWare/Windows Farm Deployment
  • Microsoft Dynamics ERP/CRM/DIST/MFG/Financials
  • DevOps Management, Full Lifecycle Development and Deployment
  • HA Infrastructure Architecture, Design, Integration, Implementation and Management of HIPAA Cloud Services (SaaS)
  • HIPAA/HITECH Compliance & Auditing Integration & Reporting
  • Client Integration into Cloud for HIPAA Private Cloud (Silos & Public)
  • Hybrid Cloud Integrations for Clients (HIPAA/HITECH)
  • Network Load Balancing / Network Management & Monitoring
  • HIPAA/HITECH Compliance Reviews
  • Cost & Sustainability, Feasibility Analysis, TCO Analysis
  • Healthcare Client Review of Security, Capacity Planning, Archiving
  • Tier 1, 2 &3 tech support management: Improved service level, establish rapport wif customers and vendors.
  • Project Management for SMB, large clients wif enterprise infrastructure.
  • Business Development: Worked wif partners to expand corporate business and open new channels of revenue.
  • Security & Compliance: Intl/Ext Threat Vulnerability
  • Integrated 3rd party Penetration Testing into Dev Process
  • Infrastructure Management, Infrastructure Deployments & Upgrades, SCCM Application Deployment
  • Network Infrastructure Management and Infrastructure
  • Dentrix Integration for Dental HER, Medical Software EMR/EHR Implementations
  • SEO Campaign and Google Analytics
  • Direct Marketing Campaigns via Email & Funnel Marketing Services
  • Citrix Management and SSO Services-Dual Factor Authentication - DUO
  • VMware P2V and Virtualization Infrastructure
  • IT Department Management - Staff & Asset Management
  • Big Data & IoT Infrastructure for large scale compute projects.
  • Online MVC Web Deployments / SOA Architecture Design
  • Systems Administration & Citrix Farm Management
  • Microsoft Dynamics, ERP and QuickBooks Management
  • MPLS WAN / DSL / T1 Deployment
  • Database Server/Cluster Deployments
  • Network HA Infrastructure
  • Database HA Infrastructure - SAN
  • Ecommerce Services, AWS Web Services/Microsoft Azure Cloud Services.
  • Management of Multi Data Center Cloud Infrastructure

Director of Infrastructure

Confidential, Auburn, CA

Responsibilities:

  • Hired and managed diverse staff: Initiated programs for internal staff, coordinated wif partners and strategic alliances.
  • Business Development: Worked wif partners to expand corporate business and open new channels of revenue.
  • HIPAA PRIVATE Cloud Design, Integration & Management for SaaS Offering (HIPAA/HITECH Compliant)
  • Tier 1, 2 &3 tech support management: Improved service level, establish rapport wif customers and vendors.
  • HIPAA PRIVATE CLOUD Infrastructure Roadmap for SaaS Offering
  • Client Hybrid Cloud Integration into HIPAA Private Cloud
  • Managed All Information Technology Infrastructure, LAN/WAN/Mobility/Communications
  • Chief consultant on technology to teh CEO and executive team: Contributed to teh definition key strategic business objective leveraging IT capability internally and externally.
  • Managed Vendors, Customers and Strategic Alliances: Developed and managed all partnerships.
  • Project Management for large clients wif enterprise infrastructure.
  • Management of SaaS\ASP Hosted Software Services, Cloud & AWS
  • Enhanced Ambulatory client service levels through focused client and vendor commitments
  • Managed Corporate LAN\WAN Environment
  • Managed Corporate Cisco Network and WAN MPLS Infrastructure
  • Integration of Client Technology into TCS Private Cloud
  • RFP & RFI for potential clients for Cloud
  • Microsoft Dynamics ERP/CRM/DIST/MFG/Financials
  • Maintenance and Technology Life-cycle Management
  • Tableau Business Intelligence Management and Deployment
  • Designed and Implemented SaaS infrastructure
  • Wrote Sales Plan and designed SaaS product model
  • Deployment of Systems for EDI, HIE and Extranet Infrastructure.
  • Cloud Strategy and Direction for SaaS applications
  • Athena Health EHR/Clarity Implementation and Integration
  • Implementation of Large Scale Cloud Hosting Infrastructure, VMware ESX Infrastructure
  • Deployment of Citrix / NetScaler Infrastructure for Cloud - Client/Server Applications
  • Deployed Web Farms and Load Balancing Infrastructure (F5/Coyote Point)
  • Managed Deployment of Care Software & Systems for Major Clients
  • Developed teh Corporate Procurement Practices and guidelines for vendor negotiations.
  • Successfully upgraded Medical Software Infrastructure for office practices
  • Sales Strategy and Territory Designation: Developed Sales Territories
  • Designed Sales Model for Sales, Support and Maintenance of SaaS in Healthcare Industry
  • Managed Sales Pipeline Process and CRM Management of Software as a Service.
  • Managed day to day operational sales support of Online Services and Technical Sales Support.
  • Managed Marketing Campaigns in coordination wif teh Sales Manager.
  • Developed Sales Support process for SaaS Customers
  • Developed Quality Control Procedures for contracted work
  • Chief Security Officer Duties for Audits and Network Hardening.
  • Reduced Warranty Work by creating Engineering Standards
  • Developed Change Control Process and Implemented Policy for Dev/QA/Prod standards.
  • Negotiated all service level contracts and vendor procurement contracts
  • Developed Job Description for all IT employees
  • Management of Department P&L for teh Cloud Hosting Business
  • Developed Short Term, Long Term Goal for IT Employees.
  • Corporate Reporting and Business Intelligence: Developed financial reporting for teh purpose of analysis and business intelligence.
  • Sales & Department Forecasting
  • Change Management and Capacity Planning
  • Drupal CMS management - Google Analytics integration
  • Salesforce Integration, ACT CRM Management, Sharepoint Management,
  • SEO management for teh website including Google Analytics Integration.
  • Department Budgeting and financial analysis for Cloud Infrastructure
  • Business Model and Product Marketing Stake Holder for Cloud Services
  • Deployment of SAN/NAS Replication
  • SQL DB Infrastructure Management and Performance Tuning Responsibilities
  • Product Management for Mobility Solutions & Web Applications

Environment: Windows, Linux, Apache/Tomcat, VMware, SQL Server 2005/2008/2012 Clusters, Citrix, Cisco, Hadoop/Cloudera, Mongo DB, Hosted S.a.a.S. environment, Salesforce, Microsoft Dynamics, BizTalk, EDI

Director of IT

Confidential, Sacramento, CA

Responsibilities:

  • Effectively introduce and integrate new technologies: Medical Software, EMR Software, SQL Farms, Sharepoint Servers, DR & Backup Software, Med informatics Cardiology Practice Software.
  • Hired and managed diverse staff: Initiated programs for internal staff, coordinated wif partners and strategic alliances.
  • HIPAA Cloud Integration into Client Infrastructure
  • Customer Technology Integration into SaaS wif Hybrid Cloud Infrastructure
  • Business Development: Worked wif partners to expand corporate business and open new channels of revenue.
  • Tier 1, 2 &3 tech support management: Improved service level, establish rapport wif customers and vendors.
  • Chief consultant on technology to teh CEO and executive team: Contributed to teh definition key strategic business objective leveraging IT capability internally and externally.
  • Managed Vendors, Customers and Strategic Alliances: Developed and managed all partnerships.
  • Project Management for large clients wif enterprise infrastructure.
  • Consulted for Large Enterprise Customers on Infrastructure Security and Extranet Configuration
  • Managed Corporate LAN\WAN Environment + Client Deployments of Private Networks to Cloud
  • Managed Deployment of Healthcare & EMR Systems for Major Clients
  • Developed teh Corporate Procurement Practices and guidelines for vendor negotiations.
  • Replication of Database & SAN Systems across WAN
  • DR Strategy and Deployment Management
  • HIPAA Compliance Management
  • Sales Strategy and Territory Designation: Developed Sales Territories
  • Developed Quality Control Procedures for contracted work
  • Deployment of Web Farm for Corporate and SaaS Customers
  • Microsoft Dynamics ERP/CRM/DIST/MFG/INV CONTROL
  • Design and Implementation of Cloud Silo’s for Customers
  • Reduced Warranty Work by creating Engineering Standards
  • Developed Process for each Tier of Technicians
  • Negotiated all service level contracts and vendor procurement contracts
  • Developed Job Description for all IT employees
  • Developed Short Term, Long Term Goal for IT Employees.
  • Corporate Reporting and Business Intelligence: Developed financial reporting for teh purpose of analysis and business intelligence.
  • Sales & Department Forecasting
  • Infrastructure Automation Deployment and Management
  • Department Budgeting and financial analysis
  • Successfully led team of ASP, C#, .NET programmers for custom applications.

Environment: Windows, Linux, Apache/Tomcat, IIS, SQL Server 2000/2005, Citrix, Cisco, Exchange, VMware, Dot Net, Online Portal, BizTalk, EDI. Sharepoint

IT Director,

Confidential, Roseville, CA

Responsibilities:

  • Effectively introduce and integrate new technologies: Internet, E-commerce, Intranet & Extranet, Corporate SFTP servers for File delivery.
  • Worked wif collaboratively wif Sr. management team to develop key business strategy
  • Hire and manage diverse staff: Initiated programs for internal staff, coordinated wif partners and strategic alliances.
  • Business Development: worked wif partners to expand corporate business and open new channels of revenue.
  • Tier 1, 2 &3 tech support management: Improve service level, establish rapport wif customers and vendors.
  • Chief consultant on technology to teh CEO and executive team: Contributed to teh definition key strategic business objective leveraging IT capability internally and externally.
  • Managed Vendor, Customer and Strategic Alliance: Developed and managed all partnerships.
  • Developed and wrote teh current Business Plan for teh corporation.
  • Sales & Marketing: Initiated sales calls and marketing plans for company.
  • Developed SOW: Wrote statements of work for clients and contracts for large clients. Initiated and developed a project for clients.
  • Microsoft Dynamics ERP/CRM
  • Worked collaboratively wif Sr. management team to negotiate vendor pricing levels.
  • Developed SOA contracts for customers and negotiated contract service levels.
  • Successfully led team of ASP, C#, .NET, .PHP programmers for custom applications.

Environment: Windows, Linux Red Hat/Fedora/Ubuntu/Centos, IIS, Apache/Tomcat, VMware, SQL Server 2005 Clusters, Citrix Farms, EMC SAN, Fiber Attached Storage, Brocade Fiber Switches, Emulex NIC, ASP Online Portals, Unidata/Universe, DB2, AIX, F5, EDI

IT Director,

Confidential, Sacramento, CA

Responsibilities:

  • Hire and manage diverse staff: Initiated programs for internal staff, coordinated wif partners and strategic alliances.
  • Microsoft Dynamics Navision (Formerly Great Plains) ERP/CRM/DIST/MFG/Financials
  • Data Center Management: Support and Maintain teh data center facility for IT infrastructure.
  • Managed Vendor, Customer and Strategic Alliance: Developed and managed all partnerships.
  • Increased productivity through application development and deployment.
  • Conceived and developed R&D Lab\QA and production environments and business processes.
  • Managed Vendor, Customer and Strategic Alliance: Developed and managed all partnerships.
  • Successfully led team of ASP, C#, .NET programmers for custom corporate and extranet applications.
  • Migrated corporate LAN\WAN to Windows 2003 and created DR business continuity infrastructure.

Environment: Windows, Linux Red Hat Ent, IIS, Apache/Tomcat, SQL Server 2000, Citrix Farms, Microsoft Dynamics, ASP Ecommerce Portal, EMC Documentum, Fax COMM Server, ASP Dot Net Custom Apps for Fax Integration, EDI

IT Director

Confidential, Sacramento, CA

Responsibilities:

  • Hire and manage diverse staff: Initiated programs for internal staff, coordinated wif partners and strategic alliances.
  • Negotiated Procurement wif US and INTL vendors w\Import & Exporting Contract.
  • Managed Vendor, Customer and Strategic Alliance: Developed and managed all partnerships.
  • Increased productivity through application development and deployment
  • Conceived and developed R&D Lab and its business processes.
  • Managed Vendor, Customer and Strategic Alliance: Developed and managed all partnerships.
  • Developed Core IT business processes for manufacturing efficiencies.
  • Deployed Manufacturing ERP system to entire corporation
  • Automation of Entire ERP system wif manufacturing systems.
  • Provided technical and business support for all areas of teh corporation
  • Developed corporate mission and optimized supply chain for maximum efficiency
  • Managed Corporate Catalog: Development and deployment to customers.
  • Successfully led team of ASP, C#, .NET programmers for custom applications.
  • Successfully implemented complete paperless office and automated all business reporting processes
  • Decreased contractor spending saving teh company $130,000 in company expenses through efficiency and reduced reliance on contractors.
  • Saved $110,000 in renegotiated contracts wif company vendors.
  • Increased Bottom line by 1.5 Million by increasing factory output by building process efficiency and creating employee program.
  • Implemented Ecommerce web site and company intranet.

Environment: Windows, Linux, Linux - Debian, Apache/Tomcat, SQL Server 2000, Citrix, EMC SAN, SAGE MAS500 ERP, ASP Ecommerce Portal, EDI

Ecommerce Systems Manager

Confidential, Sacramento, CA

Responsibilities:

  • Data Center Management: Support and Maintain teh data center facility for IT infrastructure.
  • Managed Vendor, Customer and Strategic Alliance: Developed and managed all partnerships.
  • Conceived and developed R&D Lab and its business processes.
  • Managed Vendor, Customer and Strategic Alliance: Developed and managed all partnerships.
  • Conceived and developed QA Lab and its business processes.
  • Deployed Infrastructure to maintain 24/7/365 online operations
  • Executed electronic marketing campaign initiatives for marketing department.
  • Developed core corporate infrastructure for Global corporate offices.
  • Managed IT Staff
  • Created high performance team to plan and implement cutting edge technology.
  • Deployed SAP to all corporate offices
  • Successfully led team of ASP, C#, .NET programmers for custom applications.
  • Designed, Deployed and maintained corporate credit card authorization infrastructure
  • Successfully increased profit by reducing expense per transaction and cost of authorization

Environment: Windows, Linux, AIX, SUN, VOS, Apache/Tomcat, IIS, SQL Server 6.5/7/2000, Oracle, DB2. Informix, Redbrick, Citrix, Cisco, Exchange, VMware, Dot Net, Ecommerce Web Site, SAP, Google Appliance, Akamai, Tea Leaf, Mercado Search Server, F5 Appliances, Remedy, Sugar CRM, EDI, Biztalk, EDI

IT Manager

Confidential, Fairfield, CA

Responsibilities:

  • Managed Vendor, Customer and Strategic Alliance: Developed and managed all partnerships.
  • Conceived and developed QA Lab and its business processes.
  • Deployed Corporate infrastructure globally
  • Deployed Decision Support for Sales Department
  • Developed core corporate infrastructure for Global corporate offices.
  • Hire and manage diverse global staff: Initiated programs for internal staff, coordinated wif partners and strategic alliances.
  • Developed COE corporate standards for Global corporate offices.
  • Initiated Green Technology programs to reduce energy in IT
  • Developed SPC processes for engineering
  • Managed global rollout of ERP package to multiple sites
  • Organized and hosted regular technical conferences.
  • Successfully led team of ASP programmers for custom applications.
  • Data Center Management: Support and Maintain teh data center facility for IT infrastructure.
  • SMS rollout to all corporate PC clients
  • Chief consultant on technology to teh CEO and executive team: Contributed to teh definition key strategic business objective leveraging IT capability internally and externally.
  • Enforced corporate standards to remote offices
  • Led teh movement to secure corporate infrastructure
  • Established controls and reporting devices to monitor IT performance
  • Steered multiple projects to completion wifin time and budget: strengthened teh relationship wif teh end user community.
  • Member of teh Global IT Steering Committee for BP Global
  • Created ERT plan for business continuity for BP Factory

Environment: Windows, Linux, Apache/Tomcat, IIS, SMS, SQL Server 2000/2005, Citrix, Cisco, Exchange, VMware, Dot Net, Online Portal, QAD MFG Pro, Progress DB, Wonderware Automation Software, EDI

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