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Salesforce Lead Resume

Atlanta, GA

SUMMARY

  • 10+years of extensive experience of Salesforce.com CRM and its Development Life Cycle as a Developer/ Administrator.
  • Salesforce CRM platform & environment of SFDC such as: Sales Cloud, Service Cloud, Marketing Cloud, Call Center, Community Cloud, Force.com and Chatter.
  • Creating Custom Objects and Tabs, designing Custom Fields, assigning Validation Rules and Field - Level Dependencies, Approval Processes.
  • Translating business process into Custom Objects and creating Lookup Relationships & Master-Detail Relationships.
  • Implementing Apex Classes, Visual Force Pages, Apex Components, Controllers, Triggers, Scheduler, Batch Apex, Analytic Snapshots, Migration Tool, Web Services API, Lightning Components, and working with Force.com IDE. Exposure in Customer Portal and Self -Service Portal.
  • Experienced using Salesforce Lightning UI. Created Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
  • Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
  • Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components to make Lightning Application mobile.
  • Experience in Salesforce Lightning Inspector and building UI in Lightning using Aura components, CSS, Bootstrap.
  • Experience in writing Trigger, Test Methods, and writing SOQL and SOSL queries.
  • Implement Security/Sharing Rules, Configure Permission sets, Field Level Security, Record Level Security, Profiles, Roles & Resource monitoring at different Hierarchical Levels of the organization.
  • Develop User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Validation Rules, etc.
  • Administrative tasks like User Management, Creating Profiles, Roles & Permission Sets, Workflow, Tasks & Events, Email notification & Templates, Reports & Dashboard, Metadata & Metadata API.
  • Used data migration tools such as Apex Data Loader, Salesforce Import and Export Wizard.
  • Experience in integrating Pardot into Salesforce for improving web lead information by configuring Pardot.
  • Web technologies like HTML5, XML, CSS, JSP, JavaScript, jQuery, AJAX, AngularJS, Lightning Components, WSDL, REST API, SOAP API, BULK API, Force.com Callouts, Batch and Apex Programs Schedule.
  • Proficiency in programming languages such a C++, Java, Java script and databases like Oracle, MySQL.
  • Extensive experience in lead, case management, web-to-lead, Web-to case, Email-to-case, Set-up Logging History, Set-up Audit Trail & Data Migration.
  • Implemented and worked on customer community portals and Partner portals.
  • Understanding the functionality of Web Services namely SOAP and REST.
  • Extracted the data from salesforce.com application from external databases like SQL, DB2, and Oracle 9i/10g for generating large data reports.
  • ANT Migration tool, Jenkins, Bit Bucket and JIRA to manage change management across Salesforce Organization.
  • Write Business logics in APL using Eclipse IDE with Force.com Plug-in environment.
  • Analyzed Sales, Marketing & Customer Support business processes used by salesforce.com customers and recommended ways to improve their processes using salesforce.com.
  • Worked with Migration tools Force.com IDE, Eclipse and have knowledge of Change set migration code and configuration from Dev Sandbox to Production.
  • Worked in Agile process model, collaborated using daily Scrum meetings.
  • Strong Technical background, excellent analytical ability, problem solving, decision-making, good communication skills, team player and goal oriented, with a commitment towards excellence.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Apex Language, Apex Classes/Controllers, Lightning Components, Apex Triggers, SOQL, SOSL, Visualforce Pages / Components, S-Controls, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Custom Objects.

Lightning Experience Development: Salesforce Lightning Design System and Lightning Components, Aura Framework, JavaScript Controllers, Server-side Controllers.

Programming Languages: C++, JAVA,APEX.

Web Technologies: HTML5, CSS3, JavaScript, JQuery, Bootstrap, Angular JS.

IDE’s and Tools: Eclipse IDE, Force.com Eclipse IDE Plug-in, Dreamweaver, Mavens Mate, Apex Data Loader, Connect Outlook.

Databases: Oracle, My SQL, DB2, SQL Server.

SDLC Methodologies: Waterfall, Agile Methodology

Web Services: Soap, Rest.

Salesforce Technologies: Salesforce CRM, Apex Language, Apex Classes/Controllers, Lightning Components, Apex Triggers, SOQL, SOSL, Visualforce Pages / Components, S-Controls, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Custom Objects.

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, Ga

Salesforce Lead

Responsibilities:

  • Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
  • Created many Lightning Components and server-side controllers to meet the business requirements. Experienced in migrating the standard and custom objects in standard experience to lightning experience.
  • Created many app pages, home pages integrating the custom components for salesforce lightning and salesforce1 mobile app. Developed Salesforce.com custom application using Apex, Visual force and AppExchange.
  • Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features. Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
  • Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile. Retrieved some data and its functionality from Third-Party API’s and displayed within the lightning component.
  • Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better. Leveraged APEX Controller to make a call for external requests to retrieve data from various API’s and displayed them on to the component.
  • Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
  • Minimized code in JavaScript Controllers by adding reusable functions in Helper Component. Updated the APEX Controller and Helper functions regularly making the Component Context Aware as per business requirement.
  • Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production.
  • Used refined global search in Lightning by developing Apex classes and Controllers. Experienced using Force.com IDE for creating, modifying, testing, and deploying Force.com Applications.
  • Used SOQL and SOSL statements within Governor Limits for data manipulation needs of the application using platform database objects. Automated the business processes using out-of-the-box tools and services of Lightning Experience.
  • Developed component using Lightening Aura Framework which also include client-slide AngularJS.
  • Maintenance of installed Managed Packages in Lightning using Apex. Experienced in using Data Migration tool called Data Loader. Used field level security along with page layouts in Lightning to manage access to certain fields.
  • Implemented the Web Services through WSDL in the Salesforce.com for outbound messaging. Worked on Integrating SAP and Salesforce systems using SOAP and REST API's.
  • Experience in APEX Programming by creating Custom Triggers and perform Asynchronous calls to implement the business logic as per the requirements.
  • Involved in daily standup meetings, Scrum. This resulted to bring good solution to the business requirement.
  • Developed extensively on Account, Contact, Case and Lead Objects for Layouts and validation rules.
  • Created user Roles and Profiles, security controls.
  • Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production.
  • Used Lead management for creating lead from web i.e. web to lead, lead assignment, auto response, lead mapping to the existing object.
  • Developed with automated workflows for creating account, contact and opportunity from lead.
  • Performed debugging and fixed issues in case flows.
  • Used Tabular, Summary and Matrix reports to create Standard reports and Custom reports.
  • Developed with SOQL, SOSL, DML queries to fetch data from salesforce object model database.

Environment : Salesforce.com Platform, Force.com, Force.com Eclipse IDE, Lightning Experience, Lightning Components, Apex classes and Controllers, HTML, CSS, Data Loader, WSDL, SOQL, SOSL, Scrum, Custom objects, Custom fields, Web Services, SOAP, REST, MavensMate, IntellijIDEA, Eclipse IDE with Force.com plugin,

Confidential, Austin, TX

Salesforce Application Developer

Responsibilities:

  • An agile Scrum methodology was processed for daily stand up meeting with team members to know the current progress of the project and raise the issue if any.
  • Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
  • Worked with the user group and performed detailed analysis of business and technical requirements and implemented the solution by customizing various standard objects of SalesForce.com (SFDC) and other Platform based technologies like Visual Force, Force.com API, and Web Services.
  • Designed and developed Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
  • Worked with various salesforce.com objects like Accounts, Contacts, Leads, Cases, Contracts, Reports, and Dashboards.
  • Worked on setting up the Service console, Adding Objects to the console and how they should display tabs on the Console.
  • Adding fields to the Highlight panel in the console.
  • Worked on Setting up email to case functionality and Web to case functionality.
  • Enabled service console to users.
  • Also worked on Live Agent feature.
  • Implemented third party CTI services for users to make calls and log call information's. Enabled CTI to the users.
  • Debug Apex using Debug Logs and System Log Console to catch Exceptions and execute Governors Limits.
  • Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.
  • Developed many custom Reports using the Internal Report Builder according to the need of the organization.
  • Adding code to Github and submitting a pull request within a day of joining a project.
  • Packaged and deployed the code developed in the Dev Sandbox to the Stage Sandbox and the Production sandbox.
  • Worked on Validation Rules, Workflows, Approval Processes, page layouts, Components.
  • Created many Email and Mail Merge Templates.
  • Involved in doing the mail merge for different standard and custom objects.
  • Participated in the bug review meetings, updated requirements document as per business user feedback and change in functionality of the application.
  • Interacted with core team for the development and testing of the code.
  • Created Visual Force pages as per user Requirement.
  • Created Apex Trigger to count the Open task on Lead Object.
  • Developed with Apex Data types, Variables, Expressions, Assignment statements, Conditional statements, Loops, SOSL, SOQL queries, control and Exception statements to invoke Apex triggers.
  • Developed Apex Classes with custom controller, controller extensions, for adding additional functionalities to existing Visual Force page.

Environment: Saleforce.com platform, Apex, Visual force, SOSL, SOQL, Salesforce.com Data Loader, Service Console, GitHub, Workflows Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Web Services, Sandbox, Rally or CA Technologies (Agile Tool).

Confidential, Dayton, OH

Sr. Sales Force Developer

Responsibilities:

  • Created user Roles and Profiles, security controls and shared settings.
  • Developed Custom Objects, Custom reports and configured Analytical Snapshots to dump the data into on a regular basis for sales performance and lead generation statistics.
  • Worked on various SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
  • Implemented field level security, profiles and audit trail setup.
  • Used eclipse Force.com toolkit for creating Apex Classes and Apex Triggers to develop custom logic and objects.
  • Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
  • Provided the training to the internal business users to use the application and develop their own custom reports.
  • Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
  • Delivered project reports using combination of custom objects and standard objects.
  • Configured new customers in SOA B2B by creating new documents, agreements, partners and channels.
  • Used Data Loader for Data Management in force.com platform.
  • Perform administration tasks as needed, managing custom fields, integration and data clean up.
  • Designed, developed and deployed the Custom objects, Components, Visual Force Pages to suit to the needs of the application.
  • Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and
  • Dashboards
  • Written SOQL queries against force.com API.
  • Developed Cascading Style Sheets (CSS) for creating effects in Visual force pages.
  • Intensely worked with Apex, S-Controls, Triggers, API integration.
  • Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
  • Maintained user roles, security, profiles, and workflow rules wherever necessary.
  • Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Environment: Agile Methodology, Saleforce.com platform, Seibel, APEX Language, Visual Force (Pages, Component & Controllers), Salesforce.com Data Loader, Informatica Power Center, Workflow & Approvals, Big Machine, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in, Oracle 10g.

Confidential, Phoenix, AZ

Salesforce Developer

Responsibilities:

  • Administered and monitored the company's Salesforce application. Created the workflows for automated lead routing, lead escalation and email alert.
  • Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
  • Involved in creating gap analysis document, clearly identifying the data, business process and work flows of the organization with respect to salesforce.com implementation.
  • Proficient in Lightning Platform and capabilities.
  • Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
  • Developed, maintained and enforced quality control measures of Salesforce; performed routine audits to measure and maintain quality of data and integrity in platform applications.
  • Customized Salesforce to the company’s needs via building and testing custom fields, custom objects, automation through APEX and workflows, and managing profiles, permissions, and layouts.
  • Developed and Customized salesforce.com application based on the user needs.
  • Developed field & page layout customization for the standard objects like Account, contact, Leads.
  • Maintained and gave permissions to communication templates based on Profiles.
  • Performed Data Analysis and migrated data from SQL Server database to Salesforce.
  • Involved in Accounts Merging, maintaining Public Groups.
  • Created Reports, dashboards, and processes as per the customer requirements and to continuously monitor data quality and integrity.
  • Worked on Record Types, Validation Rules, Triggers and Page Layouts.
  • Worked on data migration from databases to SFDC using Data Loader.
  • Built the organization's role hierarchy by adding the Roles as per the organization structure and created custom profiles to satisfy the organization's hierarchy.
  • Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field updates and Outbound Messages to manage the Workflow & Approvals.
  • Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
  • Customizing Company Profile, Security Controls and Communication Templates of the organization as per the organization requirements.

Environment: Saleforce.com platform, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services Security Controls, Windows XP.

Confidential

Jr. Java Developer

Responsibilities:

  • Developed application code using Core Java and J2EE (Servlets, JSPs) in Eclipse tool.
  • Developed GUI related changes using JSP, HTML and client validations using Java script.
  • Developed application based on SDLC (software development lifecycle).
  • Created several complex stored procedures and triggers using SQL Server 2005 to retrieve data.
  • Involved in all the phases of SDLC including Requirements collection, Design and Analysis of the customer specifications, Development and Customization of the application.
  • Developed front-end controller in Servlet to handle the database access (MVC pattern).
  • Developed JSP pages and client-side validation by java script tags.
  • Developed Session and Entity Beans to implement business functionality.
  • Used Eclipse as an IDE and Apache Tomcat as an Application Server.
  • Interacting with client for requirement gathering, analysis and modularization of the requirement.
  • Used Apache web server for deployment.
  • Performed Integration Testing by adding all modules together for the web-based application.

Environment: Java 1.5 SDK, java Script, JSP 2.0, AJAX, XML, JSTL, JNDI, EJB 2.0, UML, Web sphere, Struts, CSS, Eclipse, Hibernate.

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