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Implementation Specialist/project Manager Resume

Cleveland, OhiO


Implementation Specialist/Project Manager

Confidential, Cleveland, Ohio


  • Responsible for launching new SaaS CRM/Recurring cloud - based software.
  • Worked hand in hand with outside Merchant Processing Companies during onboarding process
  • Liaison between customer and Programmers regarding issues enhancement requests.
  • Hired, managed, and assisted sales team
  • Provided initial install, setup, training, and support
  • Demonstration of add-ons/enhancements to upsell and to ensure retention
  • Ongoing communication with customers ensuring complete understanding of the software
  • Direct communication with executive team on status of projects and clients
  • Worked directly with all sectors of the business to assist with the growth, advancement and improve the efficiency of various processes
  • Collaborated with multiple third-party vendors and customers to ensure accurate integration

Financial Services Administrator

Confidential, Beachwood, Ohio


  • Responsible for accounts receivable, which included invoicing, and collections
  • Managed the allocation of scholarship funds by department
  • Analyzed fiscal activity and provided an executive summary to board members
  • Quality improvement efforts within the Fiscal Department through the use of technology and processes

Proprietor / Operator



  • Secured funding, designed layout, managed build-out, purchased furniture and necessary appliances
  • Managed daily operations of the restaurant, including staffing, inventory and customer satisfaction
  • Managed all back-office aspects of business including, payroll, hiring, firing, training and financials

Reporting Analyst



  • Responsible for executive summaries, including analysis of daily and monthly activities
  • Provided monthly reports for SKU watch list, product trends, and ranking reports

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