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Senior Director, Program Delivery Resume

Chicago, IllinoiS

SUMMARY:

  • Management professional with 15+ years of experience in project/program management and client relationship management.
  • Proven areas of strength include leadership, vendor management, budget management, resource planning,
  • Effective communications, team building, recruitment, coaching, metrics and reporting, stakeholder engagement, program governance, change management, issue and risk mitigation planning,
  • Waterfall and Agile Methodologies, Global program delivery, and operational excellence.

TECHNICAL SKILLS:

  • Microsoft Office
  • Microsoft Project
  • Microsoft PowerPoint
  • SharePoint
  • Visio
  • Clarity - Spark PPM
  • Enterprise Quality Center
  • Subversion
  • Salesforce (Sales and Service Cloud)
  • Relativity
  • JIRA

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, Illinois

Senior Director, Program Delivery

Responsibilities:

  • Responsible for the delivery of a multi - year Health Care Innovation program which included ongoing future state designs discussions with executive product and technology stakeholders to ensure alignment with interdependent inflight strategic programs.
  • Managed team of business, design and technology project resources 25+ (internal and vendor).
  • Accountable for ongoing management of program budget $40,000,000 ensuring dat program financials stayed within budget. Utilized - Clarity Software’s Spark Application for PPM workflow management.
  • Responsible for presenting weekly program meeting to core team and creating/presenting monthly steering committee meeting to senior executives.
  • Ongoing team coaching on (Waterfall and Agile) project management best practices and issue/risk mitigation resolution support.
  • Oversaw market research focus groups dat were used to validate future state journeys and applications with patients and providers in target markets.

Confidential, Chicago, Illinois

Senior Director

Responsibilities:

  • Projects Division client relationships which included Fortune 500 companies. Partnered with sales, product, and solutions architect, account leads, finance and IT to support new product initiatives tied to global client service strategy. Accountable for final review and signoff on all client proposals, pricing models, and statements of work as part of sales to client services delivery handoff. Managed and audited project financials weekly, ensuring dat revenue and project margins tracked green.
  • Senior oversight of 30 client engagements annually; Accountable for reaching annual revenue targets of $25,000,000.
  • Led large client kickoff meetings, ensuring alignment on scope of services and critical project deliverables. Led weekly executive calls, providing status of all in-flight engagements.
  • Provided direct support for client-related escalations, issue and risk mitigation plans, and engagement budgets. Managed resources utilization, including bench time for program team.
  • Served as client service site lead managing site budget and employee-related engagement and diversity and inclusion activities for 300-person site in Chicago.
  • Oversaw activities, including site morale, community engagement and philanthropic activities with annual budget of $700,000.

Confidential, Chicago, Illinois

Confidential

Responsibilities:

  • Accountable for oversight of multiple sales, service and operations projects in alignment with AML global compliance roadmap. Managed team of 10 project managers and business analysts. Partnered with sales and business teams to align technology requirements, supporting transformational shift in prospecting and onboarding business processes supporting new regulations. Managed system enhancement coordination along lines of business to work collaboratively and align priorities with capacity and business value. Leveraged interpersonal and presentation skills to present program risks, issues and budget updates to business sponsors and stakeholders.
  • Oversaw annual budget of $30,000,000.
  • Effectively oversaw three consulting vendors and ensured dat billable hours were within or below budget.

Vice President

Confidential

Responsibilities:

  • Managed global expansion of treasury business tools, regulatory and compliance updates, infrastructure and software upgrades, transaction processing, interface and service changes and general functional enhancements to applications. Interfaced with clients and senior management through meetings, presentations and status reports.
  • Managed end-to-end project lifecycle for five releases per calendar year inclusive of large-scale, long-term and BAU initiatives focused on improving client experience.
  • Consistently delivered projects on time and within plan budget.

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