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Guestconnect Product Owner/manager Resume

Atlanta, GA

SUMMARY:

  • Product/Project/Program Manager with a demonstrated ability to successfully develop new products and launch both new and existing products into national retail organizations or B2B programs.
  • All while utilizing project management methodologies to meet timelines and deliverables. Proactive in establishing and building departmental programs to improve team functionality and efficiency.
  • Highly analytical with strong technology skills in Microsoft Office, MS Project, MS Visio, Power Point, and a number of proprietary applications. Deadline and goal driven with a successful track record in cross functional team management.

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

GuestConnect Product Owner/Manager

Responsibilities:

  • Evaluate, approve, review, and update hotel promotional offer opportunities through GuestConnect
  • Manage user privileges in teh primary application, GuestConnect
  • Update product languages in DAY (secondary support software)
  • Lead monthly stakeholder’s meeting to review current product metrics, roadmap, and enhancement updates

PROFESSIONAL EXPERIENCE:

Confidential, suwanee, GA

Collocation Product Manager

Responsibilities:

  • Develop and evaluate new product offerings for collocation d Confidential center customers
  • Spearhead teh development of marketing collateral to support products within all business areas (including ‘Service C Confidential logs’, ‘MRD’, ‘PRD’, and ‘Salesdeck’)
  • Work with cross functional teams to develop and launch new products
  • Lead weekly team meeting to review current product development status and discuss new product

Confidential, Atlanta, GA

Senior Product Development Project Manager

Responsibilities:

  • Develop multiple workflow templates designed around a structured Stage Gate process
  • Function as teh primary contact for all internal parties concerning Gate reviews and approvals
  • Maintain and update Planview for teh Garden segment which included but is not limited to teh follow: adding new users, adjusting dashboards and portfolios, uploading new templates for utilization, updating system configuration, create new Lifecycle formats
  • Manage and champion multiple weekly team meetings to review tasks dat were to have been completed or are due and address any issues dat may place teh project at risk

Confidential, Atlanta, GA

Account Manager

Responsibilities:

  • Develop project plan in Microsoft Project outlining teh launch process for teh product (primarily utilizing Waterfall method with projects spanning from 3 months to 4 months).
  • Function as teh primary contact for all parties concerning IT integration between client, company, and retailer.
  • Function as teh primary contact for all parties concerning teh production of teh clients cards for retail distribution (this involve developing cards to test on a test system and another set of cards to be tested in a LIVE/production system).
  • Oversaw budget for initiatives varying for $68K USD to $125K USD in cost dat would include IT integration, card production, and in store marketing materials.
  • Work with a team of up to 7 departments/divisions (10 personnel) to complete projects.
  • Assigned in excess of 25 accounts and managed over 35 projects annually with an average budget of $80K per project (a fraction of teh cost was provided by teh company).
  • Oversee teh deployment of products in teh continental US and Canada

Confidential

Product Manager/Digital Content

Responsibilities:

  • Provide SOW to Change Review Board for review and approval for new IT integrations.
  • Collaborate across Legal, IT (Developers, DBA, and IT PM), Merchant Sales Teams, Marketing Group (Internal and sometimes external), Inventory Management Group, and Card Production Team to launch products (personnel count 14).
  • Review created Microsoft Project Plan with all stakeholders to confirm accuracy and approval.
  • Assigned in excess of 25 accounts and managed over 35 projects annually with an average budget of $80K per project (a fraction of teh cost was provided by teh company).
  • Oversee teh deployment of products in teh continental US and Canada.
  • Function as a SME concerning all initiatives concerning teh development and deployment of assigned products where teh projects were developed.

Confidential

Project Manager, PMO

Responsibilities:

  • Initial Project Manager in teh launch of product sales in over 4000 retail locations nationwide.
  • Managed and staged all promotions and related product launches, including POP/POS marketing collateral.
  • Developed project plans dat included SOW, timelines, staffing requirements, and communication strategy.
  • Led various types of project teams dat included Merchant Sales, IT, and/or teh Inventory Group and maintained a 100% success rate in delivering all projects as scheduled.

Confidential

Project Manager, Business Implementation Team

Responsibilities:

  • Develop Microsoft Project Plan based off of kick - off’ calls held between internal and external stakeholders in addition to d Confidential from assigned developer and DBA.
  • Managed production, testing, and deployment of prepaid cards for key accounts such as Rite Aid, Winn Dixie, and Kroger (exceeding 6K locations in total).
  • Provided weekly project status review to Director and VP.
  • Created a project tracking tool dat was adopted as best practices in teh newly-formed Project Management Group.

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