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Customer Service Call Center/dispatcher Resume

Oakland, CA


Customer Service Call Center/Dispatcher

Confidential - Oakland, CA


  • Retrieved messages from the the office voicemail
  • Processed credit card payments in office and over the phone.
  • Prepared Invoices- Weekly billing - Preventative Maintenance- Monthly - Quotes for write-ups.
  • Scheduled customers appointments with plumber
  • Dispatch plumbers Called Customers to follow up on recent quotes
  • Collections
  • Dispatched plumbers to prepare them for jobs for the next day.

Registration Clerk /EKG Technician

Confidential - San Francisco, CA


  • Answered transferred and responded to ER department phone calls and provided general emergency department information.
  • Conveyed information to ancillary departments as requested.
  • Achieved 100 percent accuracy on patient registration data.
  • Trained 11 other registration clerks on new admission and registration.
  • Completed accurate registration data transfer paperwork and other relevant hospital forms.

Customer Service Rep/ Eligibility worker

Confidential - San Francisco, CA


  • Provided information to applicants; interpreted and enforced Federal State and local regulation.
  • Provided community based outreach service and conducted home visits.
  • Worked with populations receiving mental health and/or rehabilitation services.
  • Conducted one-on-one interviews to obtain information regarding personal financial information.
  • Prepared and maintained written narrative documentation of the activities concerning individual client cases.
  • Utilized Microsoft Word, Excel, power point
  • Maintained files confidentially; stored and updated contact information.
  • Performed additional administrative duties including copying and faxing . • Assisted with special projects

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