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Sr.salesforce Consultant Resume

IL

SUMMARY

  • Over 8.5 years of experience in IT with more than 5+ years in Salesforce.com CRM
  • Certified Saleforce.com Administrator and Certified Salesforce.com Developer
  • In - depth understanding of CRM business processes like Forecasting, Campaign management, Lead Management, Order Management, Account Management, Case Management and merging management.
  • Experienced on sales cloud, service cloud and marketing cloud applications
  • Extensive experience on customisations,enhancements,developments, administrations
  • Work experience in Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
  • Expertise in developing, deploying and integrating Salesforce.com CRM solutions.
  • Experience in integration of AppExchange application with Salesforce.
  • A well-organized, goal-oriented, highly-motivated effective team member with excellent analytical, troubleshooting, and problem solving Skills.
  • Excellent analytical, Interpersonal and Communication skills, fast learner, hardworking and good team player.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual force Pages / Components, S Controls, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects, Apex Data Loader

Web Tools: HTML,coraldraw,Photoshop,Pagemaker

Languages: C,C#,Java

Testing tools: Win Runner, Quick Test Professional, Load Runner, Test Director, Quality Center, Rational Clear Quest.

SDLC: Rational Unified Process (RUP), UML, Use cases and Use case diagrams,Class/ State diagrams, Entity Relationship Diagrams, Agile methodology / Scrum, Waterfall methodology, V model

Test Management Tools: QC/Test Director, Bugzilla, QSM.

Operating Systems: Windows 2000, XP and Vista, UNIX and LINUX.

Documentation Tools: MS Office, MS Visio Pro

Instrumental Knowledge: Spectrum Analyser,Logic Analyser and all digital oscilloscopes

Database: MS SQL Server 2000/2005, PL/SQL, Oracle 8i/9i/10g, MS Access, and MySQL.

PROFESSIONAL EXPERIENCE

Confidential, IL

Sr.Salesforce Consultant

Responsibilities:

  • Designed, and developed the new interface for implementing a better solution that replaced the old interface
  • Created Custom objects, validation rules, Custom tabs, Wave Analytics, Components, Visual force Pages to suit the needs of the application.
  • Worked on web services to integrate Salesforce and Mule soft /Remedy using rest API calls
  • Worked closely with business to Gather, Analyze, Create technical, functional documents and System design. Leaded all the project effort based on business requirements and salesforce end.
  • Developed and Customized User interface in salesforce.com using Visual force, Apex controllers and Force.com IDE.
  • Served as Production support analyst in resolving issues related to users/application.
  • Worked on Accounts, Opportunities, Quotes, Orders and implemented the logic based on the business needs and maintained data integrity between systems.
  • Created Page layouts, Record Types, Profiles, Roles, Permission settings, Users, Sharing settings
  • Created Multiple Sandboxes and migrated all the related Development / Customizations / Configurations from one system to another
  • Used Inbound/Outbound change sets and Eclipse for deploying components from Sandbox to Production Environment
  • Migrated Data and associated the relationship for Standard as well as Custom objects using data loader, Import Wizard
  • Implemented/Worked on Apps such as Conga Composer, Conga Composer, Conga Solutions, Quote Sync, Journey builder,CPQ,lightening components to meet the business requirements
  • Provided guidance and support to Offshore/Onshore team in the complete implementation
  • Designed and developed Visual force pages and controllers.
  • Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
  • Created and deployed several Reports using salesforce.com platform.
  • Worked intensely on Data Mapping, custom objects, triggers and workflows.
  • Defined lookup and master-detail relationships on the objects and established connectivity among objects
  • Automated Process for updating fields values between different objects

Environment: Saleforce.com platform, GitHub, Apex Language, Visual force (Pages, Component & Controllers), JavaScript, Apex Data Loader, Sandbox, Jira, Eclipse IDE Plug-in

Confidential, Milpitas, CA

Sr.Salesforce Consultant

Responsibilities:

  • Designed and Developed salesforce.com setup activities and customized the apps to match the functional needs of the organization.
  • Worked as Production support analyst in resolving the tickets at Tier 1, Tier 2 levels
  • Worked on communities so as to support the service cloud implementation.
  • Worked closely with different business units NSE, CCOP, and OSP to document processes, develop business requirements and to prepare detailed use case documents & user specifications
  • Worked on different App exchange Apps Marketo to push data from other systems into salesforce.
  • Developed and Customized User interface in salesforce.com using Visual force, Apex controllers and Force.com IDE.
  • Experience on Marketing cloud like Exact Target, Journey Builder, Email Campaigning,AWS and Mail Chimp for salesforce.
  • Created the workflows for Automated Case routing,Wave Analytics,Case escalation, Alerts and Custom coaching plans. Workflows ensure unresolved cases are escalated based on company priorities
  • Implemented Customer Portal to provide an online support channel for the customers—allowing them to resolve their inquiries without contacting a customer service representative
  • Designed and developed Visual force pages and controllers for distribution enhancement.
  • Built apex classes implementing SOQL statements within Eclipse to manage interaction with the database.
  • Migrated data, mapped data from Oracle to Salesforce.com.
  • Created and deployed several Reports using salesforce.com platform.
  • Worked on the lightening components in developing the custom solutions.
  • Created Visual force email templates and also automated Email Process to send installation instructions to new and existing customers.
  • Implemented Case Management Automation (on Case Object) to track and solve customer’s issues. Implemented Email-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
  • Experience with Integrated Development Environments such as Eclipse.
  • Created summary reports, matrix reports, pie charts and Dashboards to assist the business team.
  • Worked intensely on custom objects, triggers and workflows.
  • Designed and build custom applications using Force.com and Visualforce.com.

Environment: Saleforce.com platform, Apex Language, Visual force (Pages, Component & Controllers), JavaScript, Apex Data Loader, GitHub, Sandbox,SDK, Jira, Eclipse IDE Plug-in, Windows XP

Confidential, Brea, CA

Sr.Salesforce Consultant

Responsibilities:

  • Worked on complex logics for standard objects Accounts, Opportunities, Contacts, Leads, Campaigns, Products, Quotes, Quote Line Items Price books for transferring bulk amounts of data from one system to another system of salesforce as well as from Oracle.
  • Developed Apex classes and Apex triggers based on the business requirements.
  • Worked on Assignment rules for assigning the Leads.
  • Designed Technical and functional specs. Also, worked as a liaison between the business users and the development team.
  • Performed Data Migration, Data Mapping and Data Cleansing activities.
  • Managed/lead a team in implementing the development efforts and related functionality.
  • Used Marketo app for Email Marketing & Lead Management.
  • Created multiple record types based on the category of clients.
  • Used Data loader to make bulk upload of client data.
  • Build applications using the Eclipse IDE.
  • Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
  • Participate in design meetings and contribute to technical approach.
  • Interacted with various business user groups for gathering the requirements for SalesForce implementation and documented the Business and Software Requirements.
  • Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based technologies like Visual Force, Force.com API, and Web Services.
  • Designed and deployed the Custom objects, Entity-Relationship data model, validation rules, Page layouts, Custom tabs, Components, Visual force Pages to suit to the needs of the application.

Environment: Saleforce.com platform, Apex Language, Jira, Visual force Pages, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in

Confidential, Irvine, CA

Sr.Salesforce Consultant

Responsibilities:

  • Worked as enhancement developer and team member, performed the roles of Salesforce.com Developer and Administrator.
  • Served as Production support analyst in resolving the tickets at Tier 1, Tier 2 levels through center beam and Service now.
  • Designed various Webpages in Visual Force for customers to select a variety of services offered by the organization and worked on Portals / Communities.
  • Designed, and developed the Custom objects, validation rules, Custom tabs, Components, Visual force Pages to suit the needs of the application.
  • Implemented Saleforce.com features and functions to meet the business requirements.
  • Designed, developed and deployed page layouts, Apex Classes, Standard Controller & Extension classes to support Visual Force pages development
  • Performed Data Migration and Data Cleansing activities.
  • Developed APEX Triggers, Classes based on the requirements.
  • Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit the needs of the application
  • Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects

Environment: Saleforce.com platform, Apex Language, Visual force Pages, Data Loader, HTML, Java Script, S-Controls, Workflow & Approvals, Reports,SDK, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP,Cast Iron

Confidential, Fort Collins, CO

Sr.Salesforce Consultant

Responsibilities:

  • Designed, and developed the Custom objects, validation rules, Custom tabs, Components, Visual force Pages to suit the needs of the application.
  • Developed web services for Integration using Salesforce.com Web services API to provide data for third party clients
  • Performed Data Migration for 500+ users.
  • Developed APEX Triggers, Classes based on the requirement.
  • Implemented The Requirements On Salesforce.Com Platform And Force.Com Ide Plug-In Using Eclipse.
  • Performed Integration using Call Outs, Triggers and Out bounding messages.
  • Designed and Documented Technical Architecture for Integration Process and was also responsible for enabling network - based security and Organization wide list of trusted IP address.
  • Worked Extensively on Accounts, Contacts, Opportunities and other Standard Objects and customized Objects for Additional Fields, Layouts, Record Types and Validation rules.
  • Supported the application for the new Internal requests from the users.
  • Performed Unit Testing and Regression Testing.
  • Worked on Conga composer by installing it from App Exchange
  • Created Conga Reports, Files, queries etc.

Environment: Saleforce.com platform,SDK, Apex Language, Visual force (Pages, Component & Controllers), JavaScript, Apex Data Loader, Sandbox, Eclipse IDE Plug-in, Windows XP

Confidential, Schaumburg, IL

Salesforce Developer

Responsibilities:

  • Interacted with various business user groups and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based ‘Force.com Eclipse IDE Plug-in’ tool and Visual force technology.
  • Developed APEX triggers, classes, Visual Force pages.
  • Created and Customized the Dashboards and Reports with Salesforce PRM.
  • Performed fields mapping of Salesforce and Legacy CRM systems.
  • Involved in system integration using Call Outs, Triggers and Outbound messaging.
  • Performed data migration into salesforce application using apex data loader through CSV files.
  • Involved in querying salesforce tables using SOQL & SOSL queries using Force.com Explorer.
  • Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC).
  • Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
  • Created Price books and also migrated the active Products from these Price books.
  • Created Workflows and Approval processes and developed validation rules.
  • Imported accounts and contacts data through Import Wizard
  • Involved in UNIT Testing and Integration testing.

Environment: Saleforce.com platform, Apex Language, Visual force (Pages, Component & Controllers), JavaScript, Apex Data Loader, Sandbox, Eclipse IDE Plug-in, Windows XP.

Confidential

QA Analyst

Responsibilities:

  • Analyzed the user requirements by interacting with system architect, developers and business users.
  • Developed Test Cases and Test Scripts in Test Plan Manager.
  • Identified the test cases that needs to be automated using QTP.
  • Performed regression tests using the QTP scripts.
  • Expert in writing VB script for QTP.
  • Enhanced the QTP scripts using parameterization and synchronization concepts.
  • Creation and execution of Test cases and logged the defects in Quality Center.
  • Inserted the checkpoints to verify various scenarios.
  • Automated the UI functionality using the RPF recorder (Record and Playback framework).
  • Created traceability matrix between requirements in Requirement plan manager and test cases in Test plan manager.
  • Performed Business functionality testing which involved the testing of all core functions of the application.
  • Performed Smoke Tests after installation of each build on QA servers.
  • Followed black box methodologies to check the functionality of web pages.
  • Performed Integration testing and Regression testing.
  • Performed configuration testing of web pages with different browser versions of Internet Explorer and different operating systems such as Windows 95/98/NT.
  • Performed Database, Content, Server side, Form, Frame, and Usability testing of an application.
  • Performed database testing by using SQL queries.
  • Logged the defects with proper priorities and severities.

Environment: Mercury QTP, VB Script, TFS, ASP, XML, Visio, Visual, Windows XP.

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