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Crm/cpq Consultant Resume

SUMMARY:

Over 13 years of experience in software development and maintenance

SKILLS PROFILE:

Sales

Customer Service and Support

Marketing

Partner Relationship

Professional Services

Apex, Visualforce, BigMachines Lang, Java, Html, CSS, Siebel eScript, Siebel VB, Perl

Window Vista/7/8/10

Eclipse with Force.com

Siebel Tools 7.7

Siebel Tools 7.5

MasterCraft Java 6.5.2

GIT

Jenkins

TFS (Microsoft Visual Studio)

SVN

ANT

HP Kintana

Salesforce.com

BigMachines / Oracle CPQ

Siebel

Sql Server, Oracle

Agile, Waterfall

CAREER PROFILE:

Confidential

CRM/CPQ Consultant

Responsibilities:

  • Design and development on Salesforce and Oracle CPQ (BigMachines)
  • Business Systems Analysis; process rationalization in Sales, Product management, Service Cloud and Professional Services
  • Application Architecture

Confidential

Information Systems Engineer

Responsibilities:

  • Design and development on Force.com; including Configuration of Salesforce using out of the box features and custom development using Apex and Visualforce
  • SFDC Instance management
  • Development and/or configuration of Config and Commerce modules of BigMachines, including scripting in BML
  • BMI Instance management
  • Business Systems Analysis; process rationalization in Sales, Deals Desk, Product management, Marketing, Service / Customer Advocacy and Partner relationship

Confidential, San Jose, CA

IT Consultant

Responsibilities:

  • Create functional and technical specification design based on Business Requirements document
  • Configuration of Salesforce out of the box features
  • Development and/or configuration of Config and Commerce modules of BigMachines, including scripting in BML

Confidential, San Jose, CA

Lead Developer / Business Systems Analyst / Administrator

Responsibilities:

  • Systems Analysis of various service horizontals including Sales Operations, Technical Assistance Centre, Channel Operations, etc in the Organization
  • Configuration and Development of feature requests pertaining, but not limited to, Saleasforce.com and BigMachines
  • Instance Management
  • Production Support

Confidential, Sunnyvale, CA

IT Consultant

Responsibilities:

  • Create functional and technical specification design based on Business Requirements document
  • Configuration of Salesforce out of the box features that include creation of page layouts, record types, users, workflow rules, Approval Processes, Assignment rules, etc
  • Development of Config and Commerce modules of BigMachines, including scripting in BML

Confidential, San Jose, CA

Sr. Developer

Responsibilities:

  • Design and development
  • Interaction with offshore team on task assignment.
  • Root cause analysis of Production defects/issues.
  • Develop test cases and perform unit testing.
  • Fix the defects found during testing
  • Participate and maintain the Knowledge Transfer Process.
  • Code deployment with impact analysis

Confidential, San Diego, CA

Technical Analyst

Responsibilities:

  • Gap Analysis; Out Of the Box features (OOB) vis - a-vis business requirements
  • Understanding the requirements and sharing the same across the team

Confidential, Dublin, OH

Developer

Responsibilities:

  • Preparation of Functional Specification documents for quarterly releases, MCC 1.8 and MCC 1.9
  • Preparation of Technical Design documents for quarterly releases, MCC 1.6, MCC 1.8 and MCC 1.9
  • Configured a new View to display logged in user’s accounts’ Service Requests as part of MCC 1.6
  • Designed and Implemented Automatic E-mail alerts upon the occurrence of specified SR events like Exceed SLA, Change Sub Group and Change Owner as part of MCC 1.8
  • Developed Workflow Policies and Processes to automate business processes
  • Configured Applets, Views, Screens Business Components, Joins, Pick List, Links using Siebel Tools
  • Build activities in a typical project release
  • Initiating meetings with clients during requirements gathering phase
  • Siebel administrative tasks like configuring the communications drivers and profiles, giving access to the application, performing database extracts and maintenance of the Development and Test environment boxes.

Confidential

Developer

Responsibilities:

  • Understand and analyze the business requirements and share the same across the team
  • Configured Applets, Views, Screens, Business Components, Joins, Pick List, Links using Siebel Tools
  • Designed and implemented the solution to automatically turn on/off the e-mail communications that are sent to Service Request contacts upon certain SR events like Open Acknowledgement, Close Acknowledgement, etc
  • Written Test Cases and involved in Testing Process in Development and System Test environments
  • Prepared and maintained System Design, Configuration and Deployment related documents
  • Write eScript in Business Services, Business Components to build additional business logic, Create Workflow Policies and Processes for business automation
  • Build activities in a typical project release

Confidential

Developer

Responsibilities:

:

  • Part of the delivery team in the Fulfillment of the WLR3 Analogue product set and associated functionality for the Modify Order scenario as a Siebel EAI developer.
  • Created Workflow Process to perform database operations and order validations
  • Added XML to EAI Converter to convert the XML document to Integration object hierarchy and the Siebel Adapter to update the OneSiebel System
  • Created Business Service and written eScript to perform Outgoing Call Barring Validations in the modify order scenario.
  • Built business rules using Siebel eScript in Applet, Business Component objects
  • Configured Business Logic Layer by updating properties like validations and creating calculated fields.
  • Used User Properties around fields and business components to meet the business functionality.

Confidential

Developer

Responsibilities:

  • Implementation of Change Requests from Client Side
  • As part of server side delivery team, fixing of bugs reported from client side in the Mastercraft Java Product version
  • Helping Clients, viz in modelling using Adex, generation Of code using Mastercraft
  • Configuration Management and Patch Release

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