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Senior Technical Business Analyst Resume

New York, NY


  • Versatile IT professional possessing more than 18 years of experience in systems requirements design and analysis, business process assessment, application security, and client support.
  • Analytical thinker skilled in providing in depth solutions to meet unique client requirements.
  • A respected team leader able to motivate a team of culturally diverse professionals to achieve peak performance in driving project success.
  • Fully versed in the software development life cycle employing either a Waterfall or Agile methodology.
  • Effective communicator able to deliver compelling presentations to engage stakeholders and garner support.
  • Able to forge long term and collaborative relationships with colleagues, clients, and business partners.
  • Subject matter expert possessing knowledge across IT infrastructure, software, operations, and security.


Operating Systems: Windows XP Professional/2000/NT/98 Windows 2000 and 2003 Active Directory servers, Microsoft Exchange Server 5.5 and 2000, Novell 3.20 VMWare Workstation 5.5.1, Linux Redhat Enterprise 4

Application Servers & Web Servers: Oracle 9ias Oracle 10g database, Oracle Enterprise Manager (OEM)Oracle Apache Web Server, Web Logic, Citrix, Oracle Collaboration Suite

Directory Servers: Microsoft Active Directory Server 2003/2000. Microsoft Exchange Server 2003/2000Novell 4.0/3.2

Technologies: Servlets, Applets, J2EE, JMS, Networking, ODBC, JND, RMI, Micro - focus, Lincoln PDF

Languages: SQL, PL/SQL, Java Script and XML

Query Tools: Toad/SQL Plus/SQL Developer

Monitoring Tool: Oracle Enterprise Manager

Databases: Oracle 11g/ 10.2/ , Microsoft SQL Server 2003/2000 and MS Access 2000

Programming Tool: Pervasive software/ Data Junction ETL

SCM Tools: Net Suite, PVCS Tracker, Version Manager- Version 5.5 through 6.7, JIRA, Balsamiq



Confidential, New York, NY

Senior Technical Business Analyst


  • Headed a new pilot program for a mobile application platform, designed to increase user productivity and automate time consuming tasks along with ease of use.
  • Hosted multiple user interviews to gather/analyze requirements resulting in more clear and comprehensive user stories.
  • Inspired teamwork by participating in meetings where business users were encouraged to collaborat, and share ideas that allowed for further enhancement of the product.
  • Collaborated with management and offshore team in order to set realistic expectation on deliverables.
  • Uncovered data integrity issues, worked with the development team in order to resolve and identify root cause.
  • Provided extensive support for all end users and stakeholder through training and documentation.
  • Active participant in all sprint related calls.

Confidential, NEW YORK, NY

Senior Technical Business Analyst


  • Wrote requirements for a highly visible Customer Portal Project where the goal is to create an interface that is centrally accessible.
  • Documented an Confidential client workflow to incorporate the AVAMAR backup
  • Documented and tested Confidential Client SLA agreements with the goal of automating the SLA process and improving optimization and efficiency.
  • Wrote use cases and PRDs for various client projects.
  • Wrote test plans and cases for one client project.

Confidential, Jersey city, NJ

Systems Business Analyst/ PM


  • Administered the mission critical 24/7 Commercial Underwriting System generating more than $700 million in annual revenue.
  • Led project team comprising both onshore and offshore professionals in the configuration and design from single tier to multitier environments for Oracle applications, the web, and database servers.
  • Performed as liaison across multiple IT organizations engaging diverse stakeholders including corporate VPs, network architects, and firewall security administrators.
  • Facilitated training for the support team on application security and support.
  • Oversaw the release management process ensuring adherence to all business requirements.
  • Managed the approval process for change control and change management.
  • Employed NetSuite to track service and business requests, and known bugs.
  • Point of contact for SOX audit complaints providing application reports and documentation as required.
  • Evaluated corporate wide changes from impacting such areas as storage area network (SAN), domain migrations, and various security patches providing authorization to proceed or rejecting the initiative.
  • Created documentation and provided input for annual business continuity planning.
  • On behalf of the Lexington Commercial Underwriting Application setup and configured the producer tables, installment plans, and security policies.
  • Responsible for all of Lexington’s coverall environment upgrades.


Senior Systems Analyst/Application Support


  • Key participant in classifying data elements through collaboration with data architects while ensuring private information was secured.
  • To create new URLs and port openings designed topology diagrams for ECC submittals to the Firewall Team.
  • Contributed feedback on disaster recovery testing provided invaluable insight for data center consideration.
  • Performed the configuration for multiple UAT and TEST database servers.
  • Employed subject matter expertise to create scope of work and business requirements documentation.
  • Oversaw the resolution of all technical problems and database issues including database security, data validity and migration of production data across DMZ.
  • Functioned effectively as Database Administrator performing monitoring, implementing solutions, and executing required maintenance.
  • Utilized SQL Developer and Crystal Reports to generate reporting for business planning and SOX Audits.
  • Point of contact for IBM aiding in the resolution of SAN issues across various networks and platforms.
  • Interacted with multiple software release team to coordinate tasks and ensure environment upgrade completed in allotted time.

Confidential, Fairlawn, NJ

Applications System Support Analyst


  • Technical Lead supporting all US based clients for this insurance software provider of underwriting policy rating platforms.
  • Managed all production issues for clients including overseeing their production environments.
  • Traveled to client sites for implementation of the new version of My Insurance Center (MIC).
  • Updated the R&I classic product for web integration with the MIC portal.
  • Integrated proprietary software for development, quality assurance, and production environments.
  • Employed Data Junction and ETL tool to build client interfaces.
  • Participated in developing the security setup and configuration of the NetSuite interface with PVCS Tracker.
  • Supervised all in house software upgrades tailored for global clients.
  • Executed the transformation and transmission of XML documents in the form of JMS messages from the insurance policy database to the rating and issuance system.

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