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Senior Siebel Consultant / Developer Resume

Chandler, ArizonA

SUMMARY

  • 8+ years of technical IT experience in working through all the phases of Siebel projects in multiple different Siebel verticals and horizontals right from Requirement gathering, Analysis, Design, Development, Enhancement, Implementation, Testing and Production Warranty Support.
  • Strong knowledge and experience in Requirement Analysis, Design, Siebel Configuration, Workflows, Scripting (using java e - Script), Smart Scripts, Business Services, Email Configuration (Both Inbound and Outbound), Task Based UI, Siebel Open UI and Siebel Application Testing.
  • Excellent knowledge and understanding about Siebel CRM Traditional / Siebel Open UI Architecture and Siebel Party Data Model.
  • Good knowledge and experience in Siebel EAI (Enterprise Application Integration) and Siebel EIM (Enterprise Integration Manager) implementations.
  • Knowledge and hands on experience in creating custom Presentation Model (PM) and Physical Renderer (PR) JS files and updating vanilla PM and PR files in Siebel Open UI.
  • Knowledge and good hands on experience in creating / updating theme files (Cascading Style Sheets and theme.js) for changing look and feel of an application using JS libraries such as JQuery.
  • Experience in Siebel Open UI Manifest File configuration and administration.
  • Experience in integrating Siebel with OPA (Oracle Policy Automation) rules engine.
  • Knowledge and good experience in implementing Web Services using SOAP messages and implementing Java Business Services in Siebel.
  • Good knowledge about Siebel Integration, XML, XSD, XSL, XSLT, WSDL, Data Maps and EAI Value Maps.
  • Good knowledge and experience in Siebel EAI Transports including JMS, HTTP, IBM MQSeries Server transport and MSMQ transport.
  • Good knowledge about Siebel Integration Data Sharing methodologies such as Virtual Business Components (VBC) and External Business Component (EBC)
  • Good experience in PLSQL and Oracle Stored Procedures. Good experience in working on Oracle databases such as Oracle 10g / 11g
  • Good knowledge and hands on in integrating Siebel with OBIEE (Oracle Business Intelligence Enterprise Edition) and BIP (BI Publisher) for creating reports and for setting up Siebel Marketing environment.
  • Excellent knowledge and experience about Email Marketing Servers (ESD, BHD and CTD) and the way it works in conjunction with Siebel Marketing application.
  • Excellent knowledge and experience in working with ADM (Application Deployment Manager),creation and administration of Loyalty Products, Loyalty Programs, Loyalty Promotions, State Models, Assignment Rules, Users, Employees, Responsibilities, Views, Tab Layout, EAI Lookups, LOVs, Inbound Email Profiles, Email Templates, Profile Configuration, Organisations, Divisions, Positions, Runtime events, RCRs, Workflow Policies and PDQs in an application.
  • Good hands on experience of database utility tools like TOAD, SQL Developer.
  • Good knowledge about BMC Remedy and HP Quality Center (QC) used for defect tracking and its lifecycle.
  • Excellent analytical, organizational, communication, interpersonal skills and an excellent Team Player.
  • Strong experience in driving an end to end release right from requirement gathering/analysis till project deployment and support with proper co-ordination within End Users, Testing Team and Development Team.
  • Experience in conducting cross training, peer review, functional/technical walkthrough and knowledge sharing sessions within team.
  • Strong domain knowledge and hands on experience in Siebel Telecom, Siebel Call Center, Siebel Financial Services, Siebel Field Services, Siebel Auto/Sales domains. Good knowledge about Siebel Marketing and Loyalty Management, Siebel Order Management and Siebel UCM (Universal Customer Master).
  • Strongly believe in working as a ONE team.
  • Done Oracle Certified Siebel 8.0 Consultant Certification with 98% score.

TECHNICAL SKILLS

System Design & Development: Requirement Gathering and Analysis, Design, Development, Application Testing, Implementation, Reports Creation and Production Support

Languages, Software and Tools: Siebel 8.x High Interactivity Framework, Siebel Open UI IP 2013/2015, Scripting (Java e-Script), Java Script, SOAP Messages, XML, HTML, XSD, Java Business Service, Queue Based Transport (MSMQ, JMS, IBM MQ-Series), Siebel EAI, Siebel EIM, PL/SQL, OPA, ADM, Web Services, VBCs, EBCs, Toad, Oracle SQL Developer, Email Marketing Servers (ESD, CTD, BHD), OBIEE 11g, BI Publisher, HP Quality Center, BMC Remedy, JIRA

RDBMS: Oracle 10g, Oracle 11g

Operating Systems: Windows 98, XP, 7, 10, Vista

Business Areas: CRM, Siebel Telecommunication, Siebel Financial Services, Siebel Field Service, Siebel eAutomotive, Siebel Sales, Siebel Marketing / Loyalty Management, Siebel Order Management, Siebel Universal Customer Master

Methodology: SDLC (Waterfall model), Agile (Scrum)

PROFESSIONAL EXPERIENCE

Confidential, Chandler, Arizona

Senior Siebel Consultant / Developer

Responsibilities:

  • Participating in User Stories walk-through sessions with Business Analysts to understand the requirements mentioned in each user story.
  • Analysing the feasibility of a user story thoroughly along with possible alternatives for achieving the same.
  • Preparing High Level and Low Level Design doc for user story implementation.
  • Creating Loyalty Products and Promotions for specific Loyalty Program as per the business needs.
  • Customizing vanilla behaviour of Siebel Loyalty applications as per the business needs.
  • Worked very closely on Siebel Configuration, Scripting, Workflows, Run-time Events, Workflow Policies, Assignment Manager, State Model Configuration and Business Services as per the business requirements.
  • Creating/updating LOVs, Assignment Rules, Responsibilities, Users, View, Positions as per the end user requirements mentioned as part of User Stories.
  • Setting up Siebel Marketing campaigns, loading and launching the same.
  • Debugging issues faced during campaign load / launch processes. Debug issues with Email Marketing Servers (Email Sending Daemon - ESD, Bounce Handling Daemon - BHD, Click Through Daemon - CTD)
  • Integrating Siebel Loyalty application with .NET custom web UI through web services.
  • Enabling Audit Trail for any particular Business Component in Siebel.
  • Implementing the requirement mentioned in User Story and unit test the same.
  • Documenting the defects identified during Unit testing in a defect log.
  • Giving functional walkthrough to Testing team for newly introduced changes as part of the User Story implementation.
  • Preparing Release Notes and Admin checklist to deploy changes to different environments (DEV to SIT, SIT to UAT and UAT to PROD) and working with ADM for deploying changes to higher environments.
  • Liaising with Testing team to minimise the time required to fix the defects if any.
  • Providing support and maintenance for the new changes in PROD environment.

Confidential

Senior Siebel Consultant / Developer

Responsibilities:

  • Participating in User Stories walk-through sessions with Business Analysts to understand the requirements mentioned in each user story.
  • Analysing the feasibility of a user story thoroughly along with possible alternatives for achieving the same.
  • Preparing High Level and Low Level Design doc for user story implementation.
  • Creating/Updating custom Presentation Model (PM), Physical Renderer JavaScript files as part of the implementation of a particular user story.
  • Creating/Updating custom theme (theme.css) files for changing the look and feel of an application as per the end user requirements.
  • Creating/Updating Manifest files in Siebel thin client along with Manifest Administration.
  • Worked very closely on Siebel Configuration, Scripting, Workflows, Run-time Events, Workflow Policies, Assignment Manager, State Model Configuration and Business Services as per the business requirements.
  • Creating/updating LOVs, Assignment Rules, Responsibilities, Users, View, Positions as per the end user requirements mentioned as part of User Stories.
  • Integrating Siebel application with MAVEN mobile app (which is used for renting/sharing a car) through Oracle Service Bus (OSB) and JMS queues (using EAI JMS Transport)
  • Enabling Audit Trail for any particular Business Component in Siebel.
  • Implementing the requirement mentioned in User Story and unit test the same.
  • Documenting the defects identified during Unit testing in a defect log.
  • Giving functional walkthrough to Testing team for newly introduced changes as part of the User Story implementation.
  • Preparing Release Notes and Admin checklist to deploy changes to different environments (DEV to SIT, SIT to UAT and UAT to PROD) and working with AM to deploy changes to higher environments.
  • Liaising with Testing team to minimise the time required to fix the defects if any.
  • Providing support and maintenance for the new changes in PROD environment.

Confidential, Cincinnati, Ohio

Senior Siebel Developer

Responsibilities:

  • Participating in Functional Specifications Document (FSD) / Change Request Document (CR) walk-through sessions with Business Analysts to understand the requirements.
  • Analysing the Change Requests (CRs), Problem Records (PRs) thoroughly with Business Analysts.
  • Preparing Impact Assessment document for new change requests. Preparing High Level and Low Level Design doc for CRs and PRs.
  • Have worked very closely with creating/updating Presentation Model (PM), Physical Renderer JavaScript files
  • Have worked on Manifest files registration and administration.
  • Worked on Siebel Configuration, Scripting, Workflows and Business Services as per the business requirements.
  • Creating/updating LOVs, Responsibilities, Users, View as per the functionality requirements.
  • Implementing the Change Request / Problem Records and unit test the same.
  • Documenting the defects identified during Unit testing in a defect log.
  • Giving functional walkthrough to Testing team for newly introduced changes mentioned in FSD.
  • Preparing release document and admin checklist to deploy changes to different environments (DEV to SIT, SIT to UAT and UAT to PROD)
  • Liaising with Testing team to minimise the time required to fix the defects if any.
  • Providing Functional and Technical walkthrough to Support team for the new changes.

Confidential

Senior Siebel Developer

Responsibilities:

  • Understanding and analysing the project requirements thoroughly with Business analysts and filling in the gaps in a requirement specification if any.
  • Preparing High level Design Document (HLD) specifying the high level implementation of the requirements and making sure that the proposed design is in synch with other components involved in implementation.
  • Designing efficient reusable solution and preparing Low Level Designs and Technical Design Docs for the project requirements.
  • Implementing the requirements using Java Business Service, Siebel Integration, Workflows, Scripting, Inbound Email Configuration and Siebel Configuration and guiding the team in implementing the solution with minimum defects.
  • Creating JAVA named subsystems in Profile configuration and updating the same for configuring the java class path.
  • Configuring LOVs, Responsibilities, Views and Inbound Email Profiles to implement the solution.
  • Unit as well as end to end testing of the functionality and handing over the environment to SIT team for thorough testing of the project requirements
  • Giving functional and technical walkthrough to Testing and Application Support team for new requirements.
  • Working closely with SIT and UAT team to track the defects raised and close them ASAP to minimise the time required to fix the defects.
  • Creating and updating reports for business users as per the requirements using BI Publisher and OBIEE 11g.
  • Providing 24*7 prouction support during warranty period of two weeks for newly deployed project.
  • Driving end to end release with proper co-ordination within different components involved in project.

Confidential

Senior Siebel Developer

Responsibilities:

  • Understanding existing Confidential functionality implemented in 7.0 versions.
  • Liaising with End Users of existing application to understand the requirement in detail to bridge the understanding gaps.
  • Planning and implementing Confidential data load in Siebel 8.1 using Siebel Enterprise integration Manager (EIM) data load scripts and monitoring the count of records on daily basis to make sure that the count matches with that of 7.0 versions.
  • Integrating OPA forms with Siebel so that data filled in OPA form gets saved as Siebel entities.
  • Dividing the work among team members based on requirement urgency and team compatibility.
  • Guiding the team members in implementing the solution with minimum rework and maximum reusability.
  • Creating and updating robust reports for business users as per the requirements using BI Publisher / OBIEE 11g.
  • Preparing Impact Assessment document for new Change Requests (CRs) / Requirements.
  • Liaising with Testing team to minimise the time required to fix the defects if any.
  • Creating/updating Users, Responsibilities, Views, EAI Lookups, LOVs, Inbound Email Profiles, Email Templates, Profile Configuration and PDQs in an application.
  • Troubleshooting application issues by increasing component level logs and analysing the same.
  • Driving end to end release with proper co-ordination between Testing Team and Development Team.
  • Making Siebel Disaster Recovery (DR) application in synch after every deployment.
  • Keeping track of all the changes that are going in UAT for every week.
  • Giving functional and technical walkthrough to Application Support team.
  • Have worked on data loads using Siebel EIM functionality as per project requirements.
  • Have worked on PLSQL and Oracle Stored Procedures as per the project requirements.
  • Have worked on Siebel Inbound / Outbound email functionality as per the business requirements.

Confidential

Senior Siebel Developer

Responsibilities:

  • Liaising with Business Analysts and End Users to understand the requirement in detail to bridge the functionality gaps.
  • Preparing High Level Designs (HLDs), Low Level Designs for particular functionality and taking Sign Off from Solution Architect on the same.
  • Preparing Impact Assessment document for new Change Requests (CRs) / Problem Records (PRs) / Requirements.
  • Designing reusable technical solutions and implementing the same.
  • Removing all chances of ambiguities with clear communication and taking all important confirmations on email.
  • Giving functional/technical walkthrough to Testing and Application Support team for new Project / CR / PR / Requirement.
  • Driving end to end release with proper co-ordination between Business analysts, Testing Team and Development Team for particular project.
  • Providing 24*7 production support during warranty period of one week for newly deployed project.
  • Have been actively involved in cross training sessions and also peer review sessions conducted within project.
  • Customizing Siebel application (Financial) and implementing the required functionalities as per the business requirements, Unit, Integration and Sanity testing.
  • Have worked very closely with Siebel Configuration, Scripting, Workflows, Web Services, SOAP UI and Business Services.
  • Creation and administration of Users, Employees, Responsibilities, Views, Tab Layout, LOVs, Inbound Email Profiles, Email Templates, Profile Configuration, Organisations, Divisions, Positions and PDQs in an application.
  • Creating and updating robust reports for business users as per the requirements using BI Publisher / OBIEE 11g.
  • Have worked on customizing Siebel Marketing / Loyalty Management module by creating Import Mappings, Imports, Offers, Treatments, Campaigns, Segments etc.

Confidential

Siebel Application Developer

Responsibilities:

  • Design, development and testing of Siebel Custom Tables, Columns, Business Components, Applets, Views and Business Objects.
  • Design and development of Siebel Workflows as per the business requirements and end to end testing of the same.
  • Customizing Siebel application (Telecommunications and Marketing) as per the business requirements, Unit, Integration and Sanity testing.
  • Designing technical solutions under the guidance of my lead and implementing the same.
  • Unit as well as Sanity testing of recently deployed functionalities and all components related to those functionalities such as Siebel Tables, Business Components, Applets, Views and Business Objects.
  • Creating a campaign using import mappings, segments, and treatments as per the project requirements.
  • Preparing Low Level Designs (LLDs) and Technical Design Docs for the requirements assigned to me and developing the same with maximum efficiency and reusability with zero defects.
  • Conducting Peer Review, Cross Training and Knowledge Sharing sessions within the team.
  • Working as a Team and pointing out any probable risks at the right time without any delay.
  • Have good hands on experience on Siebel CRM application Configuration, Scripting, Workflows, Business Services and Smart Scripts.
  • Have done customization of Account, Service Request and Activities module in Siebel e-Communications application as per the client needs which successfully went live in Production in 22 circles all over India.
  • Have developed a completely new module CAF (Customer Acceptance Form) which successfully went live in Production in 12 circles all over India.
  • Creation Responsibilities, Views, Tab Layout and PDQs in an application.
  • Have been involved in implementing the POCs for the new project which was based on Siebel UCM module.
  • Have knowledge and experience in creating and updating Survivorship rules and cross referencing records in Siebel UCM.
  • Have knowledge and experience about CRMML messages sent and received between Siebel UCM and other Siebel business applications.
  • Have knowledge about Siebel UCM Source Data History (SDH) tables and their usage.

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