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Associate Technician Resume

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SUMMARY

To achieve and maintain a position wifin teh company, that will enable me to utilize my noledge base skills and experience to promote company growth. .

PROFESSIONAL EXPERIENCE

Associate Technician

Confidential

Responsibilities:

  • Receive escalated calls from Representatives
  • Communicate wif peers and external customers to reach resolutions to problems.
  • Train, and halp oversee an efficient and noledgeable staff through coaching, training, and personal leadership.
  • Analyze any escalated issues and determine teh appropriate solution to resolve teh problems as quickly as possible.
  • Turn strategy and plans into results and consistently deliver on performance goals wif regard to customer satisfactions results.
  • Determine needed changes and implement and communicate changes to Supervisor/Manager.
  • Communicate and coordinate changes in policy and procedures that effect other departments.
  • Maintain quality and production standards as defined by business.
  • Perform other job - related duties and special projects as required.

Fraud specialist II

Confidential

Responsibilities:

  • Analyze fraud trends and spending patterns to determine if fraud is present.
  • Review new credit card applications for in-store approvals.
  • Place and remove restrictions on accts/cards, if applicable.
  • Submit and update application information for new and returning customers.
  • Verify identity of persons using various tools, i.e. Lexus nexus, Verid; Fast data; Canada 411; OFAC Search, Actimize database
  • Designated for P.I.T. team (Process Improvement Team) in efforts to update main source for Policy and procedures
  • Assigned to complete specialized Queues for Department in timely manner.
  • Assisted wif training new hires and side-by-sides.
  • Correct agents Productivity and scheduled adherence time variations.
  • Resolved escalated calls as an assist agent

Confidential

IT Customer Support Representative

Responsibilities:

  • Organized and properly managed customer accounts.
  • Identified and repaired technical product malfunctioning.
  • Performed troubleshooting procedures for resolution.
  • Submitted request orders on replacement devices.
  • Resolved customer complaints and addressed concerns.
  • Troubleshoot to resolution for customers.

Confidential

Customer Service Representative

Responsibilities:

  • Provided customers wif product and rate information.
  • Assisted customers wif selecting payment options.
  • Accepted and managed financial obligations.
  • Research accounts and provide resolutions.

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