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Sr. Salesforce Developer/admin Resume

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Atlanta, GA

SUMMARY

  • Around 9 years of professional IT experience and 5 years of experience as a Sales Force Consultant on Force.com platform and Database Management Systems.
  • Salesforce Certified Platform Developer, Certified Administrator.
  • Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Custom Cloud, Call center, Chatter & App - exchange applications.
  • In-depth understanding of CRM business process like Campaign Management, Order Management, Account Management and Case Management.
  • Implemented various advanced fields like formulas, lookups, master detail, junction objects relationships.
  • Extensive experience of using declarative features like validation rules, field dependencies, workflows, dynamic approval process for satisfying complex business process automations.
  • Excellent inadministrative tasks like creating profiles, roles, users, page layouts, email services, Approvals, Activities.
  • Strong Experience working with Triggers, Apex Controllers, Controller Extensions, Components, Test Classes on Application Design and Development on Multitenant Force.com platform.
  • Experience developing reusable Visualforce components using java script, AJAX functionality on Visual force pages, Attributes and Controllers.
  • Experience in Apex coding to implement the complex business logic with in Governor limits.
  • Experience working with Deployment Tools like Force.com IDE based on salesforce.com Sandbox environments.
  • Experience working on data model and SOQL, SOSL, DML statements, methods and governor limits.
  • Extensive Experience in Salesforce Integration with in house legacy systems using Web services API like Rest, Bulk and Soap and third party tools like Cast Iron and Pervasive Data Integrator.
  • Experience in Synchronization, Data-Modeling, Data Extraction, Transformation, Data Loading, Scheduling, Monitoring, and Reporting in a cloud scenario.
  • Developed Test Classes and test methods to ensure Maximum Code Coverage in Production instance.
  • Good experience in generating Reports, Dashboards and Analytical Snapshots.
  • Experience in Partner portal, Customer portals and Force.com Sites.
  • Experience in Data Migration using ETL tools like Data Loader and Informatica On Demand.
  • Experience in Lighting Framework
  • Experience in writing test methods and Test cases with code coverage of more than 75%.
  • Expertise in Source Code Management using Clear Case, and Microsoft Visual Source Safe.
  • Implemented security and sharing rules at object, field, and record level for different users at different levels.
  • Experience in Customized Sales, Marketing, Customer Support and Call Center Applications.
  • Excellent experience in gathering business requirements (BRD’s) in business process and translating them to functional documents.
  • Involved in analytics to measure KPIs and create reports and Dashboards for business users.
  • Experience with test-driven, Waterfall and agile Scrum methodologies.
  • Significant experience in issue resolution, client communication and reporting.
  • Experience in Object Oriented Languages like C++, Java, J2EE, JSP and Servlets.
  • Experience in web technologies like HTML, XML, CSS, XPath and JavaScript.
  • Experience with databases such as Oracle and My SQL.
  • Excellent communication and inter-personal skills, accustomed to working in both large and small team environments.
  • Experience with both technical and functional aspects of Salesforce.com and have deep understanding of its underlying principles of SAAS and Cloud Computing.

TECHNICAL SKILLS

Sales Force: Sales Force CRM, Apex Custom Controllers, Apex Classes, Apex triggers, Visual force Pages/Components, Packages, Apex Web Services, SOQL, SOSL, AJAX, Workflow & Approvals, Reports, Dashboards and Custom Objects.

Sales Force Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Change Sets, Force.com Data Loader, Force.com, Excel Connector, Force.com Platform (Sandbox and Production)

Integrating Tool: Apex Data Loader and Informatica On-Demand,Jitterbit

Programming: Apex, C, C++, Java, Java script, SQL

Web Technologies: HTML, XHTML, XML, CSS3, AJAX, Java Script

Database: Oracle 8i/9i/10g, My SQL Server 200/2005

Testing Tools: JUnit, Jira, Element Tool

Operating systems: Microsoft Windows (2008/XP/Vista)

Other tools: Visio, Clear Quest, Clear case and Project, Eclipse

PROFESSIONAL EXPERIENCE

Confidential - Atlanta, GA

Sr. Salesforce Developer/Admin

Responsibilities:

  • Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
  • Created Custom Controllers to make external web service callouts, validate and insert data.
  • Created Custom Visualforce components and attributes to override the look and feel of standard Visualforce components.
  • Created Visualforce pages that could be rendered As PDF's, build dashboard components and define email templates.
  • Created Visualforce pages which identified a region to be updated to enforce partial page refreshes and display the status of Ajax requests to display different values depending on whether it is in progress or completed
  • Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
  • Worked on Lightning Process Builder to perform auto processes
  • Worked with Lightning components and also integrated it with Visualforce for reusability
  • Integrated Apex with External services by making callouts that used SOAP and WSDL.
  • Analyzed Salesforce/Veeva system architecture based on interdependent systems and application landscape.
  • Stored customer data in the salesforce.com data center and accessed by Veeva CRM Software using the salesforce.com Web Services API.
  • Experience in Creation of Lightning Components, Events, using SLDS for Rich UI in Lightning Components.
  • Maintaining test coverage for all the classes and triggers and supporting deployment activities.
  • Built apex classes and triggers implementing SOQL and SOSL statements within Eclipse to manage interaction with the database.
  • Worked with SOQL&SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
  • Developed Web Service Callouts from Salesforce to External Applications using SOAP and REST API.
  • Deployed the metadata and other changes using change sets and ANT migration tool.
  • Using Apex Data Loader mapped data sources and loaded data into Call Center application
  • Design and Development of UI using HTML, CSS, JSP, JavaScript and Ajax.
  • Used Visualforce in development mode to change the behavior and appearance of Visualforce components.
  • Used Eclipse IDE for all code Migrations/ Deployment between various Environments of the Applications.

Environment: Salesforce.com platform, Workflow and Approvals, Reports, Lighting, Custom Objects, Tabs, Email Services, Apex Language, Visual Force Pages, Components and Controller, JavaScript, Eclipse IDE Plug-in, Data Loader.

Confidential - San Jose, CA

Salesforce Developer

Responsibilities:

  • Have worked on designing development of Service Console for Customer Contact Center (Call center) and Customer service team (Email).
  • Hand on experience Customer Portal, Live feeds and Automations (Workflows, Approvals).
  • Have worked on cases, solutions, live customer feeds.
  • Develop the events which work based on the flows. Used to perform the multiple actions using process builder.
  • Expertise in working with salesforce Standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
  • Designed Customer Objects, Custom tabs, validation rules, workflow rules, Page Layouts, Components, Visual Force Pages and Approval Process to suit the needs of the applications.
  • Setup field level security for customer objects.
  • Defined Lookup and Master detail relationship on the Objects and created junction Objects.
  • Developed visual force pages using Apex standard/custom controllers, and controller extension.
  • Designed and developed Apex classes and Apex Triggers for functional needs in the application.
  • Developed UI designs within the application using Visual force pages, HTML, jQuery and CSS.
  • Worked with Visual force components to customize captions headers and footers of tables and to embed a standard list view of an object.
  • Involved in querying Salesforce tables using SOQL and SOSL queries using Foce.com.
  • Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
  • Developed Triggers to handle bulk records within the governor limits to automate business logic.
  • Responsible for setting up new instances of JIRA, data import, customization, and backup.
  • Performed details analysis of business and technical requirements and designed the solution by customizing various standard Objects of Salesforce.com and other Platform based technologies like Visual Force, Force.com API and web services.
  • Hand on experience with Service Console and Customer Portal, Automations (Workflows, Approvals).
  • Designed Workflow rules, Approval process and its associated actions like time triggered tasks, email alerts, field updates to implement the business logic.
  • Created test scenarios on Sandbox environment and used Force.com components Deployment wizard for migrating data between Force.com IDE and Sandbox environment.
  • Implemented new requirements from sandbox to production environments using Force.com IDE on Eclipse platform and change sets.
  • Maintained databases by utilizing data loader for Lead, Contact, Account Management and Opportunity Management.
  • Created customer Dashboard for manager's home page and gave accessibility to dashboards for authorized people.
  • Experience in data migration activities for migration of data from various business sources with the support of Salesforce.com.
  • Integrated with the third party systems by installing CTI Adapters on the machines of the call center users.
  • Provided post implementation support to assist end users in creating reports, dashboards and certain administration tasks including creating and maintaining user Profiles and privilege.
  • Worked on REST API web services for lead management, SOAP API web services with XML as intermediate platform.
  • Responsible for Agile methodology testing package upgrades in sandbox org and deploying in production org.
  • Configured service cloud functionality.
  • Handling day to day issues related to user administration, various configuration, and customizations for global sales and service cloud users.
  • Used Ajax for the Asynchronous data populating on pages.

Environment: Salesforce.com platform, CRM, Apex Classes, Apex Triggers, Visual Force, Email Marketing, Flows, Process Builders, Data Loader, API, Workflows Approvals, Reports, Custom Objects, Customer Tabs, Email Services, HTML, Web services, Sandbox, Force.com Explorer, SOSL, SOQL, SOAP API and REST API, Eclipse, Service cloud.

Confidential, Erie, PA

Sales Force Developer

Responsibilities:

  • Responsible for developing sites to the Salesforce.com platform as a consultant.
  • Worked as enhancement team member and performed the roles of Salesforce.com Developer/Admin in the Organization.
  • Worked extensively on Accounts, Contacts, Opportunities, Ideas, Users and other Standard and Custom Objects for additional fields, Layouts, record types and validation rules.
  • Created Custom fields, validation rules and formulas, workflows and approval process.
  • Implemented AJAX, APEX, java script, CSS to build rich and dynamic Visual force pages.
  • Setup and Customized the customer portal for the Salesforce.com platform.
  • Involved in development of Microsoft applications for connecting to Salesforce orgs using Salesforce.com API.
  • Designed and re-factored test classes to follow the Factory design patterns for efficiency and reusability
  • Implemented the requirements on Salesforce.com platform and Force.com IDE plug-in using Eclipse.
  • Designed various WebPages in Visualforce for capturing various customer enquiries and implemented logic Created users, roles, public groups and implemented role hierarchies, sharing rules and record level

Environment: Salesforce.com platform, CRM, Apex Classes, Apex Triggers, Visual Force, Email Marketing, Flows, Process Builders, Data Loader, API, Workflows Approvals, Reports, Custom Objects, Customer Tabs, Email Services, HTML, Web services, Sandbox, Force.com Explorer, Service cloud.

Confidential - Edison,NJ

Java/UI Developer

Responsibilities:

  • Involved in various phases of Software Development Life Cycle (SDLC) and developed application according to client specifications.
  • Participated in daily sprint meetings to produce the deliverables in time and discussed issues with team.
  • Worked on developing SPA (single page applications) using Agular2/4 and AngularJS for older applications.
  • Used Spring 5 MVC framework and defined beans for dependency Injection and spring boot for microservices.
  • Closely worked with business system analyst to understand the requirements to ensure that right set of UI modules been built.
  • Wrote AngularJS services to consume Restful web service to load data.
  • Configured routes to switch between different views by implementing Routing Concept in Angular.
  • Expert in using Bootstrap for developing, a sleek, intuitive, and powerful mobile first front-end framework for faster and easier web development.
  • Extensively used CSS and Bootstrap for styling the HTML documents.
  • Handled different web services calls using promises.
  • Generated modules, components, services using Angular CLI of Angular 2 in Typescript.
  • Used AngularJS for data-binding, and NodeJS for back-end support with APIs.
  • Used NodeJS to implement and deliver customer-facing solutions.
  • Developed custom filters for performing sorting and search operations using filters in Angular.
  • Involved in installing and configuring Eclipse and Maven for development.
  • Developed user interface with HTML5, CSS3, and Java script for client-side development and validation.
  • Responsible for creating End-to-End test cases using Jasmine testing framework.
  • Developed and tested on HTML5, CSS3, Bootstrap, JavaScript, and React.JS that meets accessibility and web browser standards for website.
  • Worked with back-end developers to enhance the functionality of web applications asynchronously (AJAX) using REST services.
  • Involved in writing various SQL Queries and PL/SQL stored procedures to satisfy various business requirements of the application.
  • Performed debugging of the web application using web developer tools.
  • Coordinated with QA team for testing and solved any issues reported.
  • Created responsive web application using Bootstrap, SASS and AngularJS.
  • Used Maven to build war files to deploy on Application Servers.
  • Created technical documentation of the projects in Confluence/SharePoint and written helpful articles/tool set up for the projects to keep track for entire team.
  • Implemented version controlling using GIT.
  • Created client-side validations using JavaScript.
  • Created node dependencies using NPM node manager and bower.
  • Used Jenkins for continuous integration and continuous Deployment (CI/CD).
  • Build & deployed wars using Maven, Tomcat on UNIX environment

Environment: Java, Angualar2/4, Angular JS, Eclipse, ReactJS, Jasmine, Node.JS, Bootstrap, jQuery, Tomcat, GIT, Maven, Spring, JIRA, HTML5, CSS, JavaScript, Unix/Linux.

Confidential

Java Developer

Responsibilities:

  • Involved in various stages of the project life cycle primarily design, implementation, testing, deployment and enhancement of the application.
  • Involved in designing the system based on UML concepts which include data flow diagrams, class diagrams, sequence diagrams, state diagrams using Rational Rose Enterprise Edition.
  • Designed and developed web pages using JSP, HTML and used JavaScript for client side validation.
  • Involved in design and development of the application in n-tier fashion based on MVC architecture standards and utilized Struts frame work.
  • Developed data model and stored procedures.
  • Used JDBC for communicating with the database.
  • Responsible for testing of application on various levels like integration and System testing by utilizing various methodologies.
  • Solid understanding in Object-Oriented analysis and design. Worked on various Design Patterns, UML and Enterprise Application Integration
  • Responsible for maintenance and production support of the application documented design and functional aspects of the application.

Environment: Java, HTML, JavaScript

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