PROFESSIONAL EXPERIENCE

Admin Analyst l

Confidential, Bannockburn, IL

Responsibilities:

• Resolve functional and technical issues on service contracts, review opportunities to leverage new functionalities to implement, complete various projects for new client request, evaluate and analyze business problems to ensure efficient customer transactions, write test scripts, process queries for accuracy and reports for contracts revenue over $500M in sales
• Analyze, troubleshoot and resolve IM’s, system administration issues for over 90,000 contracts monthly, and rate issues within month - end deadlines, accurately update and maintain all business rule tables and rates for APD products and perform quality assurance testing within the administration systems required, accurately build upload files for APD product, perform rating analysis and quality check for product rollouts and rate table updates, perform queries for data accuracy, create macros for data management

Senior Finance Specialist/Business Manager

Confidential, Woodridge, IL

Responsibilities:

• Maintained 100% packaging of new program starts, train new FAO’s to maintain quality customer service and policy compliance, implement new processes that increase accuracy, implement new methods for communication that improve student and parent response time, train on tax laws for FAFSA purposes
• Motivated staff to increase student population by establishing product value, organizes, coordinates, directs and supervises FAA and FAO staff, manage student ledger accounts for billing and accounts receivables, post and process refund checks, post transactions to ledger from student purchases
• Ensured records and data are accordance with all regulatory guidelines, verify transcripts and enrollments documents for compliance, prepare cash flow report on a monthly basis and distribute, track in-school population financial funding, including processing, loading and verifying wire transfers, distribute and updated federal, state, and scholarship documents
• Attended meetings and conference calls to provide additional financial reporting, manage the return of purchases, and determine the accuracy of student eligible credit, prepare weekly campus deposits reconciliation, process third party vendor payments and manage campus inventory

Finance Representative

Confidential, IL

Responsibilities:

• Appointed interim Director of Student Finance, assisted with training new team members to ensure quality service, assisted with orientation presentations for new students, managed interview to enrollment reports to identify any opportunities for training
• Monitored packaging reports to ensure timely FA file processing to minimize bad debt, collected student tuition payments to maintain over 90% collection budget, processed all veteran student certifications
• Reviewed campus files for audit compliance for SOC 67 & 12 internal and external audits, managed re-entry committee to ensure quality enrollments, acknowledgement for highest score in region for performance, over 100% to campus goals

Assistant Sales Manager

Confidential, IL

Responsibilities:

• Created schedules, trained and hired effective staff members to fit company culture, motivated a staff of 13-20 employees to increase profits by 53%, increased productivity by 40% by implementing new operations processes
• Improved store presentations by merchandising weekly sales promotions, controlled inventory management, managed merchandising, budgeting, forecasting, analysis, processed improvement, promoted employees
• Processed payroll, processed federal and state hiring paperwork, interviewed candidates for open positions, maintained state compliance for business license, passed all internal and external audits for store operations with 100%
• Managed and implemented change of operations, created team building strategies, designed planograms and increased sales growth, managed new store openings and staffing needs

Assistant Sales Manager

Confidential, IL

Responsibilities:

• Awarded top sales manager in region for exceeding over 100% of sales goals consistently, processed new account opening, trained tellers on knowledge of banking products, updated CD interest rates
• Balanced teller drawers, ATM balancing, prepared internal audit control, passed branch internal audits consistently, trained new employees, ordered cash orders, ordered bank supply orders, opened/closed branch
• Managed event planning for marketing of bank products, processed western union transactions, resolved customer issues, managed multi-branches, handled bank reconciliations, scheduled staff, prepared performance evaluations, built new banking relationships with businesses
• Forecasted branch goals, generating prepared banking letters, created power-point presentations for financial seminars, trained staff on cross-selling products, motivated staff to exceed branch goals, processed mortgage and loan payments, processed loan applications
• Managed high volume revenue, managed staff training on government rules and regulations, managed service management, resolved conflict management, managed bank budget

TECHNICAL SKILLS

Microsoft Office Applications: Word, Excel, Outlook, PowerPoint, Communicator and Publisher. FA Applications CampusVue, MyCitrix, Onbase, FARE, VA Once, COD, CPS, NSLDS, Selective Service and Campus Door. Other HRIS, OneSource, Unified Tracker, KASTLE systems, AS400, Snipping tool, SQL Server 2012 and BMC software, F & I Café, Vintelligence, TRAX, Prism, Refletive, SharePoint