SUMMARY

• Accomplished and result driven Business Systems Analyst and certified Scrum Master with proven success in IT process management with 8+ years of experience.
• Expert technical background with demonstrated skills in gathering user requirements and converting them into system specifications throughout the software development life cycle projects.
• Worked for companies in Prizren, Munich, New York and San Francisco and very Successful in working with multicultural teams.

TECHNICAL SKILLS

SDLC: Agile Scrum, Waterfall, RUP, RAD

Supporting Languages: HTML, XML,SQL, Java

PM Tools: Lean Management, SWOT, CBA, Clarity PPM, Impact, GAP, MS Project 2010, MS Office, MS PowerPoint

Modelling Tools: MS Visio, UML, Adobe Illustrator, Lucid Chart, BPMN Business

Tools/Reporting Tools: MS Project, Tableau, Tableau Desktop 8.2, MS Visio, MS Excel, MS Word, MS PowerPoint, MS Access, Design Expert, JMP, Crystal Reports, Oracle BI Tool, Appian, Concept Mining

Supporting Tools: JIRA, Rational Requisite Pro, Rational ClearQuest, Rational ClearCase

Testing Tools: HPQC, HPALM

ETL Tools: Informatica 7, Informatica 9.0.1, IBM Cognos

PROFESSIONAL EXPERIENCE

Confidential, NYC

Scrum Master/Sr. Business Systems Analyst

Responsibilities:

• Conducted a budget planning through walkthroughs and meetings with Dev Leads, QA and Technical Support Team.
• Write business requirement documents for reports, interfaces, data conversions and application extensions
• Facilitated JAD Session for Requirement Gathering Phase
• Prepared project charters/plans and identified major milestones
• Collaborated with Stakeholders and SME’s to get the requirements.
• Created baseline document
• Studied current flow system of pricing, inventory and logistics department Jaguar.
• Created BRD FRD/FSD and worked with dev team to create the SRS
• Gathered functional requirements for cloud web application
• Maintained Requirement Traceability Matrix in Excel
• Designed Graphic User Interface with Page flows, wireframes, page business actions and screen mock - ups.
• Qualified user of SAP tools LSMW and MASS
• Perform As-Is Study and To-Be Functional blue printing using MES standards
• Created dynamic GUIs in HTML and CSS for better understanding of software solution.
• Worked with dev team on Java and J2EE
• Worked with QA lead on testing and conducted triage calls to debug errors.
• Worked on the just in case inventory to reduce inventory costs
• Capable of providing leadership to implement and deliver overall MES and system integration solutions.
• Captured more accurate cost information more specifically labor and downtime cost using MES
• Reviewed technical impact analysis, and identified relevant applications.
• Organized focus groups to discuss and ensure effective adoption of feedback to improve the usability of the mobile applications and web based applications.
• Have successfully completed 13 SAP Global implementations
• Experience implementing and integrating large complex COTS
• Participated in Database design sessions, data normalization meetings. Worked closely with development Team for SSAS, SSIS, SSRS
• Extensively worked on collecting requirements for SOAP web services.
• Created Database stubs for Testers to test the new system using SQL Sequel Queries
• Created static prototypes for internal application on iPhone and Android phones for Inventory control.
• Worked on next generation mobile app by improving the information access at point of need in real time.
• Responsible for providing industry standard process and technology expertise for critical S2P (Source to Pay) and Logistics systems and processes
• Ensure all projects daily progress has been updated via ALM
• Addressed the needs for business process and system solutions in all areas of S2P and Logistics systems
• Supported S2P and Logistics inbound/outbound interfaces between business systems and 3rd party systems
• Analyzed the portfolio of indicators and reports to reduce duplication and ensure the highest quality, targeted reporting
• Assisted in centralizing data that was in Access and Excel with stakeholders to manage the communication, and assign requests
• Monitored the status of requests
• Provided functional support to S2P and Logistics users in areas specified above
• Maintain HP ALM modules for the team - addd each release project in all modules and made sure all project executions are meeting the project milestones.
• Reported milestones to metrics and mapped requirements to the appropriate test cases in the test plan with HPALM.
• Developed PowerPoint presentations for monthly meetings with upper management.
• Used Waterfall and Agile SCRUM framework for project
• Worked on a PSS application to secure private client data
• Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance Testing (UAT).
• Reviewed queries that were automatically build by Tableau and edited them as and when needed along with writing basic custom SQL queries to extract data from various data sources into the BI tool, Visualization tool, and Excel reports.
• Perform object relational mapping and query databases using HQL and SQL with Hibernate
• Worked on a PSS application to secure private client data
• Created Database stubs for Testers to test the new system using SQL Sequel Queries
• Worked on Oracle EBusiness Suit application to work on a single, global basis of information that ensures all selling channels are aligned with the corporate objectives.
• Extensive skills and experience with COTS implementation.
• Maintaining automated and manual Test Scripts, analyzing bugs, interacting with team members in fixing errors and User Acceptance Testing (UAT).
• Tracked UAT (User Acceptance Testing) to verify the implementation against the requirements.
• Worked with SQL queries to extract application data to perform application validations.
• I was the Scrum Master and conducted Sprint planning meeting, sprint daily meeting, sprint review meetings and also created sprint burn down chart.
• Used tableau for creating quarterly, monthly and daily basis summary reports for analyzing market conditions
• Ensures efficient and timely support on process & applications and regularly and accurately reports progress and issues
• Solves issues together with the service team and ensures communication towards the Business;
• In-depth knowledge of Oracle Forms and Reports development including XML Publisher
• Used tableau to create reports for inventory management on the basis of geographical locations to avoid excessive inventory or inventory stock outs
• Extensive experience in Tableau Administration Tool for Configuration, adding users, managing licenses and data connections, scheduling tasks, embedding views by integrating with other platforms like SharePoint
• Used SSPS for the statistical analysis of the inventory lean management improvements
• Used SSPS Modeler, for data mining and text analytics purposes
• Handle all testing units through Cognos framework according to the need of the project
• Engaged in test planning, controlling, and strategies
• Prepared application training documents for Oracle EBusiness Application Suit and provided application training where appropriate
• Develop testing data and procedures before load processing
• Arrange all project solution and transfer it to the testing and production unit

Environment: HPQC, UML, SCRUM, MS Access, MS Office, Crystal Reports, SQL Server, Visual Studio, SDLC, MS Visio, BPMN, ad-hoc query tool, S2P, SAP, generation mobile apps, JAVA, Tableau, VSM, SSPS, SharePoint 2010, Version One, Quest NetApp Solutions, Java, J2EE, Oracle BRM, Cognos, Oracle EBusiness Suit application

Confidential, Philadelphia, PA

Scrum Master/Sr. Business Systems Analyst

Roles and Responsibilities:

• Streamlined operations by creating new process for gathering year-end valuation data via SQL.
• Enable global forex trading covering clients from Asia, Europe and Americas through using a single allocation-matching model using SWIFT.
• Also involved in applications for trade processing and Fund reconciliation.
• Used FICO software for data analyzing reasons such as credit scoring.
• Identified and Analyzed key potential Risks along with the entire Project Development Life Cycle, Developed Risk Mitigation Plan, and assisted PM in Risk Management.
• Done Project planning & requirements gathering by using RUP methodology.
• Oracle BI Tool to integrate an array of query, data integration and management, reporting and analysis.
• Planned and defined system requirements to Wire Frames with Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies.
• Extensively involved in Data mining, Data mapping and Data modeling.
• Worked closely with development team for SSIS, SSAS, and SSRS.
• Used FICO software for data analyzing reasons such as credit scoring
• Involved in converting the business requirements into functional requirements and also created business process models from the requirement specifications. Managed Requirements using Rational Requisite Pro.
• Maintained and kept track of stakeholder’s requests for enhancements and changes using Rational Clear Quest. Written SQL scripts to pull the data from the existing database based on the business rules.
• Supported the budget management process and introduced improvements to everyday staff workflow
• Assisted in creating enterprise banking data model, created SQL stored procedures to access customer information and implementing corresponding data access objects.
• Supported the Cognos Enhanced Reporting and Business Intelligence initiatives (document report requirements, create reports, and deliver those reports)
• Assisted in normalization of data tables and queries in SQL
• Worked with SQL Queries to validate data
• Worked on TouchPoint Teller to reduce fraud activities and support heads down monetary transactions.
• Performed Data Analysis and Data validation by writing complex SQL queries
• Created Database stubs for Testers to test the system using SQL Sequel Queries
• Provided database support to operational staff
• Facilitated questionnaire sessions to identify business rules, requirements and document them in a format that can be reviewed and understood by both the business professionals and technical team.
• Used Oracle BI Tool for integrating array of query, data integration and management, reporting and analysis
• Developed a Customer scoring model in order to automate the customer life cycle. The score results in three major blocks:
• Customers who are happy with your product and are potential targets for upsell/cross-sell efforts.
• Customers who are happy with your product but probably won’t buy anything else.
• Customers who are unhappy with your product.
• Created manual and automated test plans and procedures
• Ensured the team has the data they need to use triggers to automate the customer life cycle
• Developed, managed and monitored testing and production environment
• Handled more than 25 application servers under various testing methodologies simultaneously
• Designed and Optimized Connections, Data Extracts, Schedules for Background Tasks and Data Refreshes for corporate Tableau Server
• Prepared UAT test cases created a list ofUATusers and conducted UAT along with them.
• Successfully administered user, user groups and scheduled instances for reports in Tableau
• Created Use Case specifications, business flow diagrams, Use Case diagram and Sequence diagram using MS Visio, so the developers and other stake holders can understand the business process according to their perspective with possible alternate scenarios.
• During UAT, I have coordinated with all the app owners, including the critical apps sample during cut-over.
• Worked actively with SAM as we consolidated the capabilities of ORCA and EPLS
• Worked on Nice Actimize to streamline the risk management process
• Used Nice Actimize for fraud prevention purposes
• Enhanced QlikView to create robust services around business requirements to inform business decision-making.
• During UAT, I have coordinated with all the app owners, including the critical apps sample during cut-over.
• I have coordinated the end users for UAT. This was done through e-mail communication with a brief description of the changes that are being made to their applications, and also a brief overview of the security layer framework upgrades within the code and the infrastructure.

Environment: MS Project, Visual Studio, C#, JS, Oracle BI Tool, Chrystal Reports, Oracle BRM, SharePoint, Web Services, Calypso, TouchPoint Teller, MS SQL Server, HTML, XML, SQL HPQC, FICO, Appian, Informatica, Tableau, Nice Actimize, SAM, Cognos

Confidential, Oaks PA

Sr. Business Analyst

Roles and Responsibilities:

• Interviewed client employees for all three projects: Investments, Research and trading to gather information, understand the users need, define requirements and develop specifications.
• Facilitated (JAD) Joint Application Development sessions to identify business rules and requirements and then documented them in a format that can be reviewed and understood by both business personnel and technical personnel.
• Analyzed gaps for training purposes between existing application and after integration of the new one.
• Mentored and guided junior Business Analysts
• Assisted in the development of quality assurance artifacts including: Quality Assurance Plan, Test Plan and Test Cases
• Conducted functional walkthroughs, User Acceptance Testing (UAT) sessions, and assisted the development of User Guides and Manuals for customers.
• Worked with IT Team for development, testing, implementation and user acceptance
• Coordinated with offshore Testing team members on deliverables, defects, and defect resolution.
• Organizing weekly Project status meetings with business users and updating project plan and status reports
• Worked with Cross tabulation, Frequencies, Descriptives, Explore, and Descriptive Ratio Statistics for analytical purposes on IBM SSPS
• Worked on automating SEI Customer Life Cycle by ensuring the data is available to not miss trigers
• Project tracking and Status Reporting to business users/management.
• Collecting sign offs and approvals from business users and keeping them in MS SharePoint controlled environment.
• Used oes entitlements for identity management
• Worked with IT integration team.
• Conducted Various Research work on Credit Risk Assessments and Various Risk Associated in calculating the worth of Investments in it.
• Raising tickets for Change Management and making sure change management processes are being followed for deployment.
• Tracked defects inHP Quality Centerand worked with QA team to resolve defects.
• Assigned problems to appropriate software development team for fixes.
• Prepared UAT test cases created a list ofUATusers and conducted UAT along with them.
• Provided live support and training for the end users.

Environment: MS Office Suite, SDLC, Agile/Scrum, Tableau, RUP, SQL Server, SSPS, UML, Tableau, MS Visio, Quick Test Pro, HPQC. Tableau.

Confidential, New York City, NY

Sr. Business Analyst

Roles and Responsibilities:

• Coordinated with SME’s of Foreign Exchange Trading, Futures, and Options to capture requirements & dependencies for enhancements in the application.
• Documented the requirements to develop the platform which enables the user to monitor his/her accounts on-line, provide balances and positions, order status, and account reporting.
• Functional experience in FX (Foreign Exchange) processes, related applications based on technologies such as SWIFT. Also involved in applications for trade processing and Fund reconciliation.
• Documented existing and proposed process flow and conducted GAP analysis.
• Identified and Analyzed key potential Risks along with the entire Project Development Life Cycle, Developed Risk Mitigation Plan, and assisted PM in Risk Management.
• Done Project planning & requirements gathering by using RUP methodology
• Good understanding of trading process. Prepared Use Case Diagrams to explain the business requirements for Trading Customer with the options to buy or sell Foreign Exchange.
• Coordinated with system analysts & Tech lead to create Software requirements document.
• Conducted regular status meetings with projects stakeholders, analyst team members, program manager and management team to identify and resolve issues.
• Created Business Objects by referring to the company’s customer database and logically grouping different business components.
• Collaborated with P2P Process Leaders to ensure integration of best practices are captured in the P2P systems and tools
• Partnered with Accounts Payable to ensure compliance of P2P best practices
• Provided Business Process support and manage business process requests, changes or defects for P2P systems and tools
• Used Microsoft Team Foundation Server (TFS) to manage the team's software development lifecycle
• Used TFS for including deriving product backlog items, assigning work items to developers and conducting review meetings.
• Assisted in creating enterprise banking data model, created SQL stored procedures to access customer information and implementing corresponding data access objects.
• Used SharePoint for content management, and to share the information with the groups involved during the project.
• Coordinated deployment procedures, training guides, monthly reporting procedures of STP activities for the management team.
• Maintained and kept track of stakeholder’s requests for enhancements and changes using Rational Clear Quest. Written SQL scripts to pull the data from the existing database based on the business rules.
• Planned and defined system requirements to Wire Frames with Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies.
• Used Microsoft Team Foundation Server (TFS) to manage the team's software development lifecycle
• Used TFS for including deriving product backlog items, assigning work items to developers and conducting review meetings.
• Assisted in creating enterprise banking data model, created SQL stored procedures to access customer information and implementing corresponding data access objects.
• Used SharePoint for content management, and to share the information with the groups involved during the project.
• Coordinated deployment procedures, training guides, monthly reporting procedures of STP activities for the management team.

Environment: RUP, Rational Requisite Pro, Oracle BI Tool, UML Use Cases, HTML, C#, SQL, Use Case Documentation, P2P, MS Visio, TFS, SQL, Rational Clear Quest, SharePoint, Java, Unix, DARTS, Crystal Reports, PS Systems, Appian, Toad

Confidential

Business Analyst

Roles and Responsibilities:

• Created BRD and FRS describing PSP functionalities, System Architecture, Information Strategy, and Design Documents
• Assisted Project Director in establishing Vision and Scope document
• Generated a unique WBS with principles of Waterfall and Agile Scrum
• Maintained Requirement Traceability Matrix in Excel
• Facilitated several JAD Session, survey/questionnaire, brainstorming sessions, user interview workshops, and data collection with business users, system architects, development teams, and SMEs and evaluation of To-Be process solutions
• Designed Graphic User Interface static and dynamic prototypes using MS-Visio, Mockup Screens, and Adobe Dreamweaver for better understanding of the solution
• Used Google Analytics to generate custom statistics report about traffic sources and sales
• Generated a unique WBS for the project by incorporating principles of Waterfall (during planning and requirement gathering phases of the project) and Agile Scrum Framework (during design, development, and test phases)
• Performed SWOT Analysis and GAP Analysis, assessed As-Is website
• Facilitated several JAD Session, survey/questionnaire, brainstorming sessions, user interview workshops, and data collection with business users, system architects, development teams, and SMEs and evaluation of To-Be process solutions
• Designed Graphic User Interface static and dynamic prototypes using MS-Visio, Mockup Screens, and Adobe Dreamweaver for better understanding of the solution
• Extensively worked on collecting requirements for SOAP web services.
• Used Google Analytics to generate custom statistics report about traffic sources and sales
• Maintained Requirement Traceability Matrix in Excel
• Assisted in normalization of data tables and queries in SQL
• Worked with SQL Queries to validate data
• Assisted QA Leads to develop Test plan and Test Case for Development Testing
• UAT - Developed UAT Test Plan and performed UAT tests along with the Business Users
• Testing - developed Test Scripts using Quality Center and coordinated with developers to quickly resolve the defects associated with them.

Environment: UML, RUP, MS Visio, GAP Analysis, Rational Requisite Pro, Rational Clear Case, Clear Quest, MS Project, FICO, Appian

Confidential

Responsibilities:

• Conducted a budget planning of the project through walkthroughs and meetings involving leads from Development, QA and Technical Support Team.
• Prepared project charters/plans and identified the major milestones of the project.
• Collaborated with Stakeholders, (Subject Matter Expert) SME’s to get the requirements.
• Designed Graphic User Interface for mobile application with UI/UX team with Page flows, wireframes, page business actions and screen mock-ups, and also created dynamic GUIs in HTML and CSS for better visualization and understanding of the software solution.
• Functional experience in MES (Manufacturing Execution System), manufacturing processes like production/quality and order management.
• Perform As-Is Study and To-Be Functional blue printing using MES standards
• Analyzed cost of labor through MES
• Performed data mapping by understanding dependencies with other functionality and finding Critical Path Method
• Extensively performed GAP analysis in the project, as there were numerous, ‘As - is’ and ‘To - Be’ conditions.
• Co-ordinated Post deployment support.

Environment: RUP, Rational Requisite Pro, UML Use Cases, HTML, SQL, Use Case Documentation, MS Visio, TFS, Rational Clear Quest, SharePoint, SAP, JD Edwards Enterprise 1