SUMMARY

• IT specialist with over 10 years experience working in different IT Landscapes and Environments
• 4+ years of MAXIMO experience with strong knowledge in MAXIMO 7.1, 7.2, 7.5
• Experienced in MAXIMO IT Asset Management (ITAM), Maximo IT Service Management modules (ITSM)
• Experienced in 2 full life cycle installations and configurations of Maximo 7.1, 7.2 including post production support
• Performed Maximo application upgrades and installation of patches for versions 7x
• Experienced in Maximo customization using Application Designer
• Experienced with IBM WebSphere version 6 installation, configuration and administration for Maximo 7.1
• Experienced with BIRT reporting system versions 2.3.2 and 2.5
• Experienced as a Maximo Systems Administrator
• Knowledge of Maximo Data Model, Object Structures, Publish Channels and Enterprise Services that support importing and exporting of data
• Experienced in database design, development and configuration for Maximo
• Experienced in Implementation of business requirements SQL Procedures, Functions and Triggers
• Knowledgeable in Maximo Integration Framework (MIF), Maximo Data Loader (MDL), Generic Data Loader (GDL)
• Experienced in working with SQL, Visual Basic and C++.
• Knowledgeable in Clustered Application environment running multiple App servers and JVM’s
• Experienced working in a Multi - Site environment
• Proficient in developing Workflow processes, Communication Templates, Escalations,
• Experienced with Maximo Asset Management, Maximo Work Management, Supply Chain Management/Procurement Management, Maximo Materials Management/Inventory Management, Maximo Contract Management, Maximo IT Service Management
• Experienced in project documentation writing
• Skilled in Customer Relationship Management (CRM) and Planning
• Excellent methodical and interpersonal skills
• Effectively communicates with team members and customers to resolve complex business issues and requirements
• Ability to thrive under pressure

TECHNICAL SKILLS

Platforms: Windows; 2000, XP, Vista, 7, Server 2003, 2008, Solaris 9, 10, Linux

Languages: HTML, XML, Visual Basic, Java, J2EE, C++, SQL

Software: MS-Office, MS-Project, MS- Visio, PeopleSoft, TOAD

Database: DB2, Oracle 10g, 11g, MS Access, MS SQL Server

Reporting: BIRT, Business Objects, Crystal Reports

PROFESSIONAL EXPERIENCE

Confidential - Helper City, Utah

Maximo Developer

Responsibilities:

• Assist in defining and reviewing requirements and use cases for the MAXIMO application
• Help guide, build, test and deploy MAXIMO applications. Configuring and customizing the application to meet the business process design and application requirements
• Knowledgeable in Application evolution, versions and enhancements
• Assess the application’s ability to meet changing business needs and challenges
• Work closely with Business/Requirements analysts for requirements and technical designs
• Provide all major communications with IT
• Understanding of MAXIMO technologies and architecture in the service (incident, problem, change, request, and configuration) management areas
• Assist with the production of IT approved Project Plans and Operational Ready Documentation
• Configure applications in Enterprise Asset Management.
• Assist users with development and understanding of all Maximo Modules
• Configure and setup of Maximo 7x Security
• Work hand in hand with the other EAM Systems Administrator
• Validate requirements with the Business Process Owner and/or Business Analyst to ensure the application requirements satisfy the business requirements
• Participate in transitioning the application designs to technical designs, and ensuring complete understanding of the functional design
• Functional knowledge of the MAXIMO suite of products
• Identify and raise issues or deviations from designs to team lead
• Create test plan/scripts and expected results for all deliverables
• Execute test plan/scripts and document/verify actual results
• Create and analyzed MAXIMO SLA’s, Desktop Requisition Apps, Escalations of Incidents to Problems and eventual escalation of problems into Work Requests and Work Orders using Workflow process validations and escalations
• Analyze and configure the Self Service module per user requirements
• Analyze and report on work order status, material status, and preventative maintenance status and maintenance resource records
• Create Location Hierarchies in MAXIMO using Multi-Site functionality
• Work with IT Support to design and customize system requirements to user specifications

Confidential - Dover, Delaware

Maximo Developer

Responsibilities:

• Worked with MAXIMO Data Loader tools to load data into MAXIMO objects
• Developed DB2 SQL scripts for querying the DB2 database tables
• Worked with DB2 database tables to perform data conversion of work order data into clients upgrade format
• Used SQL scripts to load data into MAXIMO objects tables like Asset, Item, Classifications, etc.
• Configured MEA endpoints to accelerate transaction performance ratio
• Utilized Remedy Picasso ticketing system to manage user related issues and escalate tickets from different department
• Coordinated data and applications migration between cross functional groups to minimize migration discrepancies between environments
• Provided ITAM and ITSM Technical support to several internal MXES Asset and Service Management users
• Supported MXES IT Service Management operations using MAXIMO Service Management software by troubleshooting and resolving MAXIMO issues
• Made modifications to existing Crystal reports and worked with customers to resolve any Crystal report related issues
• Provided analysis and reports that includes work order status, material status, preventive maintenance status and maintenance resource records.
• Worked in a MAXIMO 7.1 environment with Oracle 10g relational database end as a functional analyst helping clients with various MAXIMO-related functional support issues
• Created user groups, user accounts, monitoring LDAP synchronizations, server activities and providing technical support to users in USA with offshore technical support operations
• Monitored APACHE Load Balancer in a clustered environment
• Developed Workflow processes, Managing Workflow modifications and user requests, Work Views, Communication Templates and general MAXIMO Systems Application tasks, roles and responsibilities

Confidential - Atlanta, GA

MAXIMO System Analyst

Responsibilities:

• Worked with Maximo IT Service Management modules as well as Maximo Asset Management Modules
• Developed and analyzed Maximo WORKFLOW processes per business requirement specifications
• Created and analyzed Maximo SLAs, Desktop Requisition Apps, Escalations of Incidents to Problems and eventual escalation of problems into Work Requests and Work Orders using Workflow process validations and escalations
• Analyzed and configured Maximo Self Service module per user requirements
• Analyzed and reported on Maximo Work Management modules
• Worked with Maximo Logistics and Supply Chain Management - Sourcing, Planning, Procurement
• Worked with Maximo Inventory Management (Materials Management)
• Administration of Maximo as Maximo Helpdesk Support staff
• Migrated and customized Maximo screens as a Functional Analyst responsible for making custom front-end screen changes and modifications by utilizing Maximo Application Designer as requested by users
• Created and Executed test plan/scripts in order to verify actual results
• Installed and configured MAXIMO to meet contract work management, supply (inventory management & purchasing) and associated reporting requirements, and populate MAXIMO facilities, equipment, PM databases and inventory databases
• Assisted in training of both super users and regular uses in use of different Maximo Modules
• Oversaw and guided the design and development activities for entire Maximo applications
• Reviewed and ensured complete documentation for feasibility studies
• Worked with IT Support to design and customize system requirements to user specifications
• Worked with several users to gather requirements and transformed them into functional requirements and functional designs
• Worked closely with Business users to gather business process requirements and convert those requirements into Functional Requirements to discuss with technical teams
• Worked with Maximo Data Loader tools to load data into Maximo objects
• Worked with Oracle 10g database tables to perform data conversion of Workorder data into clients upgrade format
• Worked with TOAD SQL. tool to insert, update and delete records from tables in the database
• Used SQL scripts to load data into Maximo object tables such as Asset, Item, Classifications, etc.
• Setup Maximo environments by ensuring initial installations of BEA WebLogic, Oracle Database software, Maximo software and Actuate installations including configuring, compiling and deploying Maximo.ear, Acweb.ear, Maximohelp.ear and other files required for Maximo to deploy successfully
• Created user groups, user accounts and monitor LDAP synchronizations, server activities while also providing help desk technical support to users
• Managed user related issues and escalate tickets from one department to another
• Created custom applications and customize existing applications
• Created Organization, Domains, SETs, GL Accounts in Maximo Environment

Confidential - Houston, TX

Maximo Help Desk Analyst

Responsibilities:

• Deployed EAR files on multiple environments in the Maximo domains
• Responsible for shutting down and restarting Maximo instances
• Assisted users with developing custom front-end MAXIMO 5.2 Saved Queries for their personalized individual searches in MAXIMO Enterprise Application. - ITSM
• MAXIMO Application Support and configuration
• Trained users on Maximo application and user roles definition
• Supported 38 offices both on site and remotely and the central office with 2000 + computers and 40 servers
• Installed, configured, supported and troubleshot multiple operating systems, in a restricted user environment
• Added users and set up, configuration, permissions and profiles for Active Directory
• Set up, configure and troubleshoot multiple software packages and set permissions on program users are allowed to use
• Set up permissions as the Domain Administrator, and Administrative tools including services and policies
• Reloaded computers, setup new computers and put them on the Domain or workgroup, local and /or domain permissions.
• Worked with vendors on testing their software and troubleshooting problems and configurations
• Responsible for troubleshooting Maximo issues.
• Managed users on Active Directory and confirmed that they had the correct Group Policy associated to their accounts
• Assisted users with network connectivity and password issues
• Assisted users with remote access connectivity issues
• Helped users through navigation of various internet / intranet and mainframe applications.
• Troubleshot hardware and software issues on Windows XP
• Resolved remote access issues with VPN/ RSA tokens
• Managed users on Active Directory and confirmed that they had the correct Group Policy associated to their accounts
• Documented calls using the Service Center ticket system

Confidential - Houston, TX

Data Technical Support Coordinator

Responsibilities:

• Setup and configure advanced wireless data devices
• Troubleshot hardware and software issues and identify network/applications issues
• Verified provisioning and diagnose device or Network issues
• Troubleshot for PC Operating systems, specifically Device Manager and TCP/IP configuration
• Used trouble ticket system for tracking customer interactions and problem resolution.
• Acted as a liaison between customers and network engineers to identify and resolve issues affecting network performance