PROFESSIONAL SUMMARY:

• Around 8 Years of IT experience with around 6+ years of experience in Salesforce CRM Platform and 1 years of experience as a Java Developer.
• Involved in various stages of Software Development Life Cycle (SDLC), aspiring to leverage technical and analytical skills to elicit, communicate and validate the business needs for recommending solutions that enable the organization to achieve its goals.
• Extensive experience in gathering Business/Functional user requirements, creating Use Cases as per user requirements, developing/designing UML diagrams such as Activity, Class, and Sequence diagrams in addition to creating Business Requirements Document.
• Experienced working in Cross - functional teams, identifying business requirements and supporting sales/marketing efforts.
• Efficient in coordinating integrationprojects, third party vendor tools and app exchange applications
• Implemented customizations using Apex classes, Apex Controllers (Custom, Extension & List), web service integration using SOAP, REST and salesforceAPI's, SOQL, SOQL, Aggregate queries and Force.com API.
• Experience in Creating Roles, Profiles, Email Templates, Page Layouts, Workflows, Workflow Actionsand Approval Process.
• Worked in support activities like trouble shooting Production issues, Sales Performance Management and release management.
• Experience in building customized schema using custom Tabs, Objects, fields, master -detail and lookup relationships.
• Extensive knowledge aboutSales force setup menu, Configuration, custom Application Development, Administration, Data MigrationandDeploymentof applications to Force.com platform.
• Extensive experience in development of Salesforec.com applications, designed Custom Formula Fields, Field Dependencies, Validation Rules, Workflows and Approval Processes for automated alerts, field updates and Email generation according to application requirements.
• Proficient in Sales cloud implementation, Service cloud modules, Salesforce SF1, Salesforce lightning UI and Chatter.
• Implemented various advanced fields like Pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master-Details, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates & Email generation according to application requirements.
• Expertise in analysis of Business and system requirements including impact analysis of existing systems and creating detail requirements with consultation of Business users.
• Experience in Salesforce Integration with ERP applications like SAP, Oracle CRM using Informatica.
• Hands on working experience inRole Hierarchy, Custom Profilesandpublic Groupscreation and user management.
• Hands-on expertise in Salesforce.com Governor limits, Lightning UI, Apex, Data modeling.
• Knowledge of using self-serviceanalyticsapplication calledWaveAnalyticsthus enabling one to make sense of large amount of data.
• Strong Knowledge in SalesforceAdministration and Customization, Data Validation, Sales, Marketing, Customer Service and Support Development team
• Implementation & Integration experience of Salesforce.com Development Life Cycle.

TECHNICAL SKILLS

Tools (with Custom Integration): Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, S-Controls, Apex Web Services, Apex Data Loader, Dashboards, Reports, Analytic Snapshots, Outbound Messages, Workflow & Approvals, Field updates, Role Hierarchy, Dashboards, Security Controls, App Exchange Package & Custom Application and Sandbox data loading. CSS.

Visual Force: Pages, Components & Controllers

Technologies and Languages: Apex, AJAX, Apex Servlets, Java, JSP, JavaScript, HTML5, DHTML Environments, XML, UML, CSS, C, C++, C#, Shell scripting, WSDL

Methodologies: SDLC, Agile

ETL Tools: Salesforce Data Loader, Web Services, Web API, REST API, SOAP, Connect API.

GUI: Force.com IDE, Force.com Apex Explorer, Eclipse, Apex Data LoaderCRM Applications

Salesforce.com: Sales Cloud, Service Cloud

Force.com: Custom Cloud

Salesforce.com: Reporting and Analytics of Sales, Service and Custom Cloud

PROFESSIONAL EXPERIENCE

Confidential, Tacoma, WA

Sr.Salesforce Dev/Admin

Responsibilities:

• Worked closely with business stakeholders to understand the scope of the project.
• Analyzed and defined business problems, driving feature identification and prioritization documenting priorities
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.
• Created Users, Roles, Public Groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Worked with Visualforce components to customize captions, headers and footers of a table and to embed a standard list view of an object's records.
• Created page layouts to organize fields, custom links, related lists, stored procedures and other components on detail pages and designed Workflows, Validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Developed SFDCCustomized Reports, Dashboards and Processesto continuously monitor data quality and integrity.
• Used Lightning process builder to easily automate business processes.
• Good exposure on Salesforce automation, Salesforce SF1 mobile app, Lightning UI components.
• Written apex unit test classes for Trigger, Apex classes to meet 75% of code coverage to migrate to Production instances.
• Implemented Wave Analytics, created datasets, dashboards and apps for Opportunity, Accounts and Cases.
• Created Force.com Sites for external users and configured public access to accommodate data access in visual force pages, and implemented Salesforce Chatter functionality for one to many business users.
• Working Knowledge of Sales Cloud, Service Cloud and Marketing Cloud, Community, Chatter cloud and Salesforce1).
• Worked in Administration, Configuration, Implementation and Support of service cloud and Salesforce applications.
• Prepared Training material and provided training to internal user
• Preparing the documentation of the project.
• Worked at integrating Leads and Opportunities and the Salesforce.com CRM system using the MS SDK and the Salesforce.com
• Created integration with Apptus CPQ and CLM applications and automating processes on Salesforce platform.
• Developed applications using a combination of Java with Android SDK, IOS
• Customized existing Visualforce to align with salesforce new Lightning UI experience

Environment: Salesforce force.com platform, Wave Analytics, Apex, Visual force, Data Loader, Chatter, Marketo objects, Workflows, Java/ J2EE, S-controls, Apptus CPQ, Governor Limits,JavaScript, CSS, SOAP and REST, Lightning, MySQL, Reports, Analytical snapshots, Lightning UI, Wave analytics, Service cloud

Confidential, Minnetonka, Minnesota

Sr.Salesforce Dev/Admin

Responsibilities:

• Primary responsibilities included custom application development and integration.
• Interacted with various business user groups for gathering the requirements for Salesforce CRM implementation and documented the Business and Software Requirements
• Designed and developed SFA based Application on Force.com Platform in salesforce.com environment with Apex programming language at backend and Visualforce pages as user interface.
• Developed Visualforce Pages, Apex classes, Apex components and Apex triggers for various functional needs in the application.
• Worked with service cloud, supporting cases, developed workflows and triggers for automated case resolutions.
• Implemented Wave Analytics and designed Wave dashboards, data sets and lenses.
• Developed S-controls to manage sales plan call sheets within Salesforce, capturing prep data and call activity.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors Limits.
• Worked with Marketo Project Team to finalize requirements on input from Marketo to SFDC
• Created Custom fields, pick lists, field dependencies and validation formulas to the custom objects.
• Conducted qualitative research across multiple stakeholders and developed 360-degree models in Wave Analytics
• Added, configured workflow rules, time triggered workflows, email templates resulting into effective web to lead communication with customers and partners.
• Significant experience with cloud ETL tools such as Data Loader and Informatica Cloud. Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.
• Configured the Contract management and revenue management with using of Apptus CPQ.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created SFDCCustomized Reports, Dashboards, and Analytical snapshots.
• Salesforce.com Configuration and Design of Service Cloud, Marketing cloud, Sales Cloud and Force.com solutions.
• Created integration with Apptus CPQ and CLM applications to automating processes on salesforce platform.
• Used Apex Data Loader to migrate data such as accounts, campaigns from legacy system.
• Maintained processes of CSV import file updates for customer records into Accounts, Contacts using Data Loader and Import Wizard.

Environment: Salesforce.com platform, Standard and Custom Objects, Validation rules, Analytical snap shots, Wave analytics, Record types, Governor Limits, Reports, APTTUS CPQ, ETL, Apex Language, Visual Force, IOS, SDK, Marketo, Custom Tabs, Access and Security Controls, Code Migration, Eclipse, Force.com IDE.

Confidential, Louisville,KY

Salesforce developer

Responsibilities:

• Implemented mass data loads and pre-deployment testing.
• Automated and optimized client demand-generation campaigns through Marketo.
• Salesforce.com Configuration and Design of Service Cloud, Marketing Cloud, Sales Cloud and Force.com solutions
• Development, Design and Testing of Force.com CRM applications - Veeva CRM, Call Center, Meeting Management, Customer Surveys and Patient Connect
• Experience with Configuration, Customization, Data Validation, Sales cloud, Service cloud and Marketing cloud.
• Veeva is a tool used with Sales Force.com in the Pharmaceutical industry our client is currently pulling data from SF into an SQL DB, they want to replace that with Informatica Cloud.
• Used Apex Data Loader to migrate data such as accounts, campaigns from legacy system.
• Worked on advanced workflow rules & Approval processes.
• Assisted my project manager and performed a major role on the implementations on Added, configured workflow rules, time triggered workflows, email templates resulting into effective web to lead communication with customers and partners. Screenshots, Algorithms and Pseudo codes in the document as per the requirements
• Worked on implementing new business logic using Apex code (Classes, Triggers and Visual Force Pages
• Implemented configuration, customization and development with Salesforce.com on Service and Sales Cloud.
• Developing Reports and Dashboards in Veeva CRM for different categories of users
• Customized page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Handled administration, maintenance and support ofSalesforce modules for 60 users.
• Used the Change Sets to deploy code between the Sandbox and Production environments for final implementations and prepared Deployment documents.
• Used Data loader for updating data and to upsert data relations between standard and custom objects.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Veeva, Security Controls, Wave analytics, Apttus CPQ, Web Services, Veeva, SOAP, Sandbox, Marketo.

Confidential

Salesforce developer

Responsibilities:

• Worked with various Salesforce.com objects Lead, Account, Contact, Opportunity, Campaign, Cases, Solutions Standard objects & Custom Objects.
• Created Custom objects, fields according to the requirements of business, which are useful in the validation of entitlements.
• Created custom Profiles, Roles, and Public groups to restrict the data access to the unwanted internal users depending on their job responsibilities.
• Created Triggers like sending emails to the portal users whenever they update their account information comparing their new information with their old information.
• Created VF Components used repeatedly in VF pages to reduce the redundancy when needed.
• Written SOQL, SOSL query language necessary for the application in Apex Classes and Triggers.
• Created Page Layouts for various profiles to make the CSS people comfortable for inputting data into the CRM from customers.

Environment: Saleforce.com platform, Data Loader, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in.

Confidential

Java developer

Responsibilities:

• Oversee all stages of design, development, and deployment of new Java-based vendor application system for financial-services industry.
• Work directly with management, vendors, and third parties to ensure that Web-site’s financial transactions and database management applications operate at peak efficiency.
• Managed team of four coworkers on nine separate projects, ensuring projects was completed on time and within budget.
• Played key role in enhancing client’s Web reporting system, reducing time of delay financial tracking analysis by 30%.
• Key contact with ICICI Bank and Standard Bank during analysis of financial life cycle for new check-card and debit-transaction system.
• Implemented new canceled-check imaging system, which eliminated necessity for physical documentation and reduced wasted time by 25%.
• Worked directly with ICICI bank’s Fraud Division to ensure suspicious transaction were identified and noted in system.

Environment: Java, JDK1.2.2, Servlets, JSP, XML, XSL, JavaScript, DOM, WML, Visual Cafe Expert Edition 4.0, Red hat Linux release 6.2, Apache, Tomcat 3.1.