SUMMARY

• 6+years of working experiencein Salesforce.com CRM, Force.com platform as Developer and Administrator.
• Involved inSalesforcereal time integration for connecting the end - to-end sales process, seamlessly and consistently.
• Consistently worked on Scrum/Agile Product Development.
• Experience inSalesforceSales and Service Cloud.
• Good exposure onSalesforceLightning Experience for UI/UX development.
• Hands-on experience with development tools like Force.com IDE(Eclipse) and Developer Console.
• Worked on Web services (POST, SOAP, REST, and JSON).
• Extensive experience on Web design (HTML, CSS, JavaScript, JQuery).
• Strong knowledge ofSalesforceAPI integration based on previous work.
• Written VisualforcePages and S-Controllers for better user experience on Force.com platform.
• Written, updated and maintained code for Apex Classes and Triggers to implement complex business logic.
• Maintained 90% of code coverage using Apex Test Classes for better deployment
• Good understanding of SOQL and SOSL for Querying and Searching Data for Force.com platform respectively.
• Key player in data migrations and deployment of code from one environment to other using Force.com IDE deployment wizard andSalesforcein-built Inbound/Outbound change sets.
• Proficient in implementing business flows using the Declarative and Programmatic frameworks.
• Good techno-functional skills to correlate business requirements with engineering requirementsfor efficient functioning of Information Systems.
• Actively resolved defects.
• Good code debugging and analyzing skills.
• Strong communication, organizational and interpersonal competencies along with detail oriented and problem-solving skills in the technology arena.

TECHNICAL SKILLS

• HTML
• CSS
• JavaScript
• Force.com
• Apex Classes
• Apex Triggers
• Apex Test Classes
• Visualforce Pages
• Force.com IDE (Eclipse)
• Data Loader
• SOQL
• SOSL
• SalesforceConnect
• Workbench
• Windows vista/XP/7/8/10
• SOAP
• REST
• Workflow Rule
• Validation Rule
• Approval Process
• Process Builder
• Profiles
• Role
• Hierarchy
• Permission Sets
• Sharing Rules
• Custom Objects
• Fields
• Relationships
• Reports and Dashboard

PROFESSIONAL EXPERIENCE

Confidential - Madison,WI

SalesForce.com Developer

Responsibilities:

• Understand all aspects of SFDC configuration and technical/functional capabilities, including all changes and potential system implications related to the SFDC release upgrades.
• Work closely with technology team in the administration and development ofSalesforce.
• AdministerSalesforce.com, including but not limited to.
• In conjunction with the technology business apps team, manage all security settings and conduct regular security/configuration audits.
• In conjunction with the technology business apps team, manage all new user set-ups and deactivation, including transferring ownership of accounts/contacts/opportunities for deactivated users.
• Execute all configuration changes (This may involve simply changing field names or could be a more work-intensive project such a re-mapping fields and field value or doing a record update project that may require tools such as theSalesforceData Loader or Excel Connector.)
• Perform new release evaluations with Business Owner & executes new functionality roll-outs.
• Regularly audit data to uncover data integrity issues and/or opportunities for process improvement.
• Performs mass data imports using the API or import tools as requested by SFDC Area Admins or others.
• Manage and implements customization requests in conjunction with the technology & marketing teams, including creating workflow triggers, workflow alerts, automated email responses, etc.
• Maintain update systems documentation and SFDC policies/procedures.
• Communicate regularly with the individual business units, functional teams, technology business apps Leadership, CRM Steering Committee and other stakeholders to ensure functionality meets field needs and to develop ongoing project plans.
• Communicate regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality along with assisting with development and deployment of training and training materials related to SFDC.
• Develop ad-hoc reports as requested by user groups or stakeholders, performs analysis on data as required.
• Support Marketing's use of SFDC, including assisting with the SFDC &Marketo/Pardot integrations & mailing list generation/clean-up as needed.
• Maintain and communicate system metrics to track trends in usage and data integrity.
• In conjunction with finance, oversee the tracking, management and reporting associated with all OCL sales commission plans.

Confidential - San Jose,CA

Salesforce.com Developer

Responsibilities:

• Implemented minor enhancements on standard objects including Campaigns, Leads, Accounts, Contacts, Opportunities, Quotes, and Activities.
• Developed Apex Classes & Triggers and linked them to manage the workflows developed in the system.
• Page layouts, Custom tabs, Components, Visualforce Pages to suit to the needs of the application.
• Created workflow rules, Page layouts, Validation rules, Formulae fields to implement the business needs.
• Customized tabs for among different business users group and Business centers.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created custom links using HTMLS-control.
• Supported the data migration activities for migration the data from various business sources withthe support of salesforce.com.
• Interacted with various business user groups to increase the user adoption for helping them use the software.
• Provided user support and bug fixing activities as per the SLA.

Environment: Saleforce.com CRM, Apex, Visualforce Pages, Data Loader, S-Controls, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Apex Data Loader, Force.com IDE, Windows XP.

Confidential

Salesforce Developer/Administrator

Responsibilities:

• Implemented Salesforce.com environment with Apex programming language at backend and Visualforce pages as user interface.
• Handled DML, XML query exceptions and List exceptions.
• Developed various Custom Objects using Schema Builder, configured validation rules on the objects, tabs, Components and Custom links.
• Worked with various Salesforce Data tools such as Data loader and Demand tools to export data into Oracle 10g to generate large data reports.
• Customized Visualforce pages with implementing Controller Extensions on Standard Controllers and Custom Controllers to extend the standard functionality and modify based on the organization needs.
• Integrated Web-to - Lead, Email-to-Case, and Web-to- Case functions in Visual Workflow.
• Developed Apex triggers using Bulk API and designed the Apex classes and methods in Apex Programming language to achieve custom functionality.
• Deployed the components in metadata API using change sets in Sandbox Environment..
• In charge of the deployment and complete setup in 2 production instances, used Eclipse IDE and Change Set for deploying.
• Processed validation rules, workflow rules and defined email alerts, field updates and tasks on the fields of Contacts, Accounts.
• Designed approval processes and auto response rules to automate the email responses to leads and cases by creating email templates.
• Implemented look up and master detail relationship using junction objects between various custom objects and designed custom dependent pick lists by formula fields and validation rules.

Environment: Salesforce Knowledge Base, Bulk Restful API, Apex Programming Language, Force.com platform, Visualforce framework, Change sets, Service Cloud, Case Escalation Rules, Apex Triggers, Classes, Standard and Custom objects, Exceptions.

Confidential

Salesforce Administrator

Responsibilities:

• Implemented Salesforce.com environment with Apex programming language at backend and Visualforce pages as user interface.
• Handled DML, XML query exceptions and List exceptions.
• Developed various Custom Objects using Schema Builder, configured validation rules on the objects, tabs, Components and Custom links.
• Worked with various Salesforce Data tools such as Data loader and Demand tools to export data into Oracle 10g to generate large data reports.
• Customized Visualforce pages with implementing Controller Extensions on Standard Controllers and Custom Controllers to extend the standard functionality and modify based on the organization needs.
• Integrated Web-to - Lead, Email-to-Case, and Web-to- Case functions in Visual Workflow.
• Developed Apex triggers using Bulk API and designed the Apex classes and methods in Apex Programming language to achieve custom functionality.
• Deployed the components in metadata API using change sets in Sandbox Environment.
• Imported Comma Separated Values (CSV) files using the data loader and built reports (summary, tabular and matrix reports) and configured reports in report folders based on the data.
• In charge of the deployment and complete setup in 2 production instances, used Eclipse IDE and Change Set for deploying.
• Processed validation rules, workflow rules and defined email alerts, field updates and tasks on the fields of Contacts, Accounts.
• Designed approval processes and auto response rules to automate the email responses to leads and cases by creating email templates.
• Implemented look up and master detail relationship using junction objects between various custom objects and designed custom dependent pick lists by formula fields and validation rules.
• Implemented collaboration using GitHub.
• Worked integrating Service Cloud, supporting cases and monitored escalation rules, triggers to see unresolved cases.

Environment: Salesforce Chatter, Salesforce Knowledge Base, Bulk Restful API, Apex Programming Language, Force.com platform, Visualforce framework, Change sets, Service Cloud, Case Escalation Rules, Apex Triggers, Classes, Standard and Custom objects, Exceptions.