SUMMARY

• Over 9 of professional Software Development Experience with strong Object Oriented Analysis, designing and programming technical skills including 5+ years of extensive experience in Salesforce.com CRM and Force.com platform with proficiency as a Developer, Administrator and Analyst.
• Certified Salesforce Professional in various stages of Software Development as Salesforce CRM Developer, Administrator on Salesforce platform.
• Strong Requirements gathering experience and documentation skills which includes Conducting User Interviews, transforming business requirements into user requirement specification, Functional.
• Custom application development in Force.com, utilizing Visual Force and Lightning Components.
• Designing and implementing custom Lightning Component.
• Worked on Lightning App Builder.
• Create Record pages and Home page layout using Lightning App Builder
• Worked on Lightning Process Builder.
• Used JavaScript and Salesforce Lightning Design System.
• Created many app pages, home pages integrating the custom components forsalesforcelightning and salesforce1 mobile app. DevelopedSalesforce.com custom application using Apex, Visual force and AppExchange.
• Created manyLightningComponents and server - side controllers to meet the business requirements. Experienced in migrating the standard and custom objects in standard experience tolightning experience.
• Created and maintained the email templates to be used in the Workflows, Auto Assignment Rules and Auto Response Rules related to Lead Management module inSalesCloud.
• Integration ofSalescloudwith external information systems using SOAP API web services.
• Proficient in dealing with the functionalities related to theServicecloud,SalesCloudand MarketingCloud.
• Extensive Experience working in implementation of Case Management inServiceCloudConsole.
• Experience working across various SFDC implementations coveringServiceCloud, Chatter & App-exchange applications.
• Integrated Apex with External services by making callouts that used SOAP and WSDL, REST API.
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master-detail relationships and lookup relationships.
• Designed Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Extensive experience of using declarative features like validation rules, workflows, approval process, dynamic approval process, sharing rules automation for satisfying complex business process automations.
• Experience in SFDC Development in implementing Apex classes, Triggers, Visual Force, Force.com IDE, SOQL and SOSL.
• Experience in working with Salesforce.com sandbox and production environments.
• Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master-detail relationships and lookup relationships.
• Extensive experience in lead, case management, web-to-lead, Web-to case, Email-to-case.
• Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Experience in SFDC Integration using Web Service and Apex Programming, Salesforce.com Service Cloud expertise.
• Developed Custom Web Services for handling inbound requests and outbound calls to external Web Services.
• Proficiency in installing App Exchange applications.
• Experience in web technologies like HTML, XML, JSP, JavaScript, and WSDL.
• Proficiency in Object Oriented Languages like C, C++, C#, Java.
• Proficient in databases including MS SQL Server 2005/2008, Oracle & MS Excel.
• Have a strong understanding onBig Machines Integration with CRM systems like SalesForce.com, Oracle CRM using Informatica tool.
• Experience in providing production support, analyzing the cause and fixing it.
• Excellent analytical, de-bugging skills and documentation skills.
• Team player with good interpersonal skills, strong understanding of fundamental business processes, excellent Communication and Problem solving skills.
• Capable of rapidly learning new technologies and processes, and successfully applying them to projects and operations.

TECHNICAL SKILLS

CRM: Salesforce.com

SFDC Technology: Certified Salesforce Administrator, Apex Custom Controllers and Extensions, Apex Triggers, Jenkins, Visual Force Pages, Force.com IDE (Eclipse), Ajax Toolkit, Packaging and Migrations, SOQL, SOSL,REST,SOAP.

SFDC Utilities/Tools: Data Loader, Connect Offline, SalesForce-to-SalesForce, Apex Explorer, Informatica-on-cloud, Pardot

Languages: C, C++, Java, PHP, SQL, ASP.Net, WSDL, HTML

Operating Systems: MS Windows 98/2000/XP/Vista/7, Linux/Unix

Database Servers: MySQL, SQL Server, Oracle.

Web Technologies: HTML, JavaScript, ASP, CSS, XML

Networking: Wire Shark, HTTP, TCP/IP

PROFESSIONAL EXPERIENCE

Confidential, Irvine, CA

Salesforce Developer/Admin

Responsibilities:

• Followed agile methodology for understanding the requirements and developing the application.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Dashboards and Reports.
• Designed, and developed the Custom objects, validation rules, Page layouts, Custom tabs, Components, VisualForce Pages to suit to the needs of the application.
• Created Tasks and activities in order to track to keep deals moving towards close.
• Developed search controller classes for searching Lead, Opportunities and Accounts.
• Migrated from Salesforce Classic to Lightning.
• Used Force.com IDE to perform programming and migrate code from production to sandbox environment and vice versa.
• Worked on Salesforce1 Platform to build Mobile App by enablingLightningComponents for use in Salesforce1 mobile platform to makeLightningApplication mobile. Retrieved some data and its functionality from Third-Party API's and displayed within thelightningcomponent.
• Lightningcomponent look and feel better. Leveraged APEX Controller to make a call for external requests to retrieve data from various API's and displayed them on to the component.
• Used refined global search inLightningby developing Apex classes and Controllers. Experienced using Force.com IDE for creating, modifying, testing, and deploying Force.com Applications.
• Used SOQL and SOSL statements within Governor Limits for data manipulation needs of the application using platform database objects. Automated the business processes using out-of-the-box tools and services ofLightningExperience.
• Customized Salesforce1 to implement service cloud functionalities foe Corporate users under Home Services.
• Involved and implemented SalesCloud, configuration, Dealers, Contacts, Territory management, Commitments, Metrics, Workflows, Validations Reports, Dashboards, and Dealer Grouping.
• Automating business process by developing batch processes using APEX programming language.
• Integrated Force.com with Salesforce 1 and Mobile Apps.
• Drive vision & strategy for automated testing and release engineering of iOS, AndroidMobileApps forSalesforce1 platform
• Worked on Salesforce1MobileApplicationand was interacted with backend development.
• Salesforce Administrative work like creating Users, Licenses, Profiles, Record Types, Page Layouts, Permission sets, Field Level Security, sharing rules, Roles and Role hierarchies, Change Sets, Workflow’s Rules, Approval Process and Knowledge articles.
• Used various Visual force components like Action Function, Page Block, Input Field, Action Support, Data Table, Data list, Command Link, Command Button etc.
• Worked with VisualForceControllers (Standard, Standard List, Custom, and Extension).
• Created Custom Controllers to make external web service callouts, validate and insert data.
• Implemented Web to case and Email to case features.
• Created auto response emails including suggested solutions for cases raised via email and web-to-case.
• Created Dashboards and custom forecasts which provide Web sense with fast access to key business metrics.
• Salesforce Administrative work like creating Users, Licenses, Profiles, Record Types, Page Layouts, Permission sets, Field Level Security, sharing rules, Roles and Role hierarchies, Change Sets, Workflow’s Rules, Approval Process and Knowledge articles.
• Wrote Apex Triggers for custom validation process.
• Wrote Visual Force pages to provide UI to the custom objects.
• Deployed Chatter to reduce email and increase collaboration within sales as well as provide sales management with accurate, real-time insight into all business processes and sales cycles
• Configured workflows with time based actions to send email alerts based on the escalation level.
• Assigning profiles and roles to users as per the organizational requirements.
• Designed workflow rules, validation rules, assignment rules, email alerts and templates.
• Worked with Visual Force List Controllers to act on a set of records with pagination and iterate over a list of records to produce output in a list.
• Responsible for managing and maintaining the build &release activities and supporting infrastructure.
• Plan, manage, and socialize all release engineering activities.
• Continually work towards making improvements in the build/release process.
• Coordinate deliveries from geographically distributed development teams.
• Define, collect and report metrics that measure progress and performance of the build and deployment infrastructure.

Confidential, Burbank, CA

Salesforce Developer/Admin

Responsibilities:

• Involved in identifying, planning and implementing salesforce.com features and functions (new screens, workflow, force.com objects, and reports, apex code) to meet business requirements.
• Designed, developed and deployed Apex Classes, Visual Force Pages, Components and Apex Triggers, packages for various functional needs in the application.
• Implemented the requirements on Salesforce.com platform.
• Integrated Apex with External services by making callouts that used SOAP and WSDL, REST API.
• Developed and configured various Reports for different user profiles based on the need in the organization.
• Implemented Web-to-lead to track and solve leads from the website.
• Regularly perform database de-duping and cleanup procedures.
• Manage ongoing support requests and administrative needs of users.
• Implemented Nightly Batch Processes to handle bulk records and scheduled daily jobs using apex scheduler.
• Implemented Classes, Interfaces, Keywords and Annotation.
• Design and develop Relational Database using Salesforce customizations like creating lookup relationships, Master-Detail relationships and Junction Objects.
• Maintained user roles, security, profiles, and workflow rules wherever necessary.
• Implemented Pick lists, Dependent Pick lists, Lookups, Master detail relationships, Validation and Formula fields to the custom objects.
• Developing User Interfaces using Visual Force, S-Control, HTML/XHTML, XML, JavaScript, CSS and JQuery programming Languages.
• Managing IDM (Identity management) tools based on OAuth 2.0 and SAML (Security Assertion Markup Language) for SSO (Single Sign On).
• Design and implement SSO (single sign on) for Salesforce applications.
• Use of data-loader, data exporter and migrated the attachments from legacy CRM to Salesforce, and also worked on Salesforce to Salesforce.
• Create and maintain workflow rules, Email Templates and approval processes.
• Deployed the Metadata from the Dev Sandbox to the test Sandbox with ANT migration tool.

Confidential, Costa Mesa, CA

Salesforce Admin/Developer

Responsibilities:

• Design and developed solutions based on functional,migrationandintegrationrequirements for SFDC form.
• Possesses strong interpersonal, verbal, written and presentation communication, and negotiation skills.
• Ability to conduct an analysis of business needs, including scheduling meetings, planning agendas
• Conferring with business line leaders, documenting and making verbal and written presentations.
• Strong understanding of project life cycle testing methodologies.
• Hands on experience in SalesForce1Mobileapplications.
• Build reusable components, and customized Salesforce1mobileapp using Lightning component framework.
• Develop prototypes onSFDC environmentfor Proof of Concept demo and for customer endorsement.
• Worked onSales cloud
• Work on customization of standard objects likeLead, Account, Contact and Opportunity.
• Perform day to day User Management on SFDC Org by configuringSharing Rules, Permission Sets, Roles and Profiles.
• Create custom report types, custom reports and dashboards to meet the reporting requirements of the decision makers in the organization.
• Created and maintained the email templates to be used in theWorkflows, Auto Assignment Rules and Auto Response Rules related to Lead Management module in Sales Cloud.
• Created Email Templates according to business requirement on text and visualforce formats.
• DevelopVisualforce pages, Visualforce custom components and using JavaScriptfor designing any Salesforce Button functionality as well as summary report pages.
• Worked withWeb to CaseandEmail to Case.
• Developed differentreportsdepending on the business requirements.
• Responsible for maintainingKBarticles in Salesforce.
• Experience with using different tracking tools such asTFS (Team Foundation Server) and Serena Tool.
• Responsible for developing data breach pages using Html, JavaScript, and CSS.
• Responsible for staging and deploying every release of the Salesforce core and supporting applications to all global customers.
• Define, collect and report metrics that measure progress and performance of the build and deployment infrastructure.
• Migrated code from Sandbox to Production usingAnt tool, Workbench, Change Sets.

Confidential, North Carolina

Salesforce Developer/Admin

Responsibilities:

• Performed the role of Salesforce.com Developer and Administrator in the organization.
• Designed and developed Visual Force Pages to meet various functional needs.
• Migrated data using Apex Data-loader to centralize data and processes across different divisions that were previously using decentralized systems / databases.
• Used Apex classes and Visual force page to customize partner portal and make it convenient for the customers to review and renew the licenses for the purchased products.
• Created web to lead forms, assigned tasks, and managed workflows for managing Marketing app.
• Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Created workflow rules to send auto response emails, email alerts, field updates, and other tasks.
• Created test classes with test code coverage of 80-90%.
• Designed, and developed the Custom objects, validation rules, Page layouts, Custom tabs, Components, VisualForce Pages to suit to the needs of the application.
• Designed various HTML Email templates.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application using Force.com IDE.
• Used Translation Workbench on SFDC in-order to translate the custom labels, validation rules and email templates in different languages.
• Developed a custom application with Force.com to manage territory, account, and quota assignments, and integrated it with an internal commissions system using Informatica on cloud.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Confidential, Boston, MA

Java Developer

Responsibilities:

• Involved in the development of Panels for the application using the MMIS framework.
• Develop Business logic for the customer in the servlets.
• The panels were developed using the JSF-my faces and MMIS framework components.
• Hands on experience in deploying and managing applications using web logic server.
• Generate the Hibernate Mapping Files.
• Defect fixing and Maintenance.

Confidential

Java Developer

Responsibilities:

• Programming by Using Struts Frame Work with MVC architecture implementation.
• Used DAO’s and DTO’s design patterns.
• Configure the Eclipse IDE with Web Logic Application Server for Entire Application.
• Validate Framework was used for both client and server side validations.
• Implemented design patterns like Front Controller, Business Delegate, Session Façade, Service Locator and DAO.
• Integrated different components to establish a stable flow and reviewed all the deliverables produced by the team.
• Actively involved in view side implementation, server side business logic implementation and testing.

Confidential

Java Developer

Responsibilities:

• Involved in various stages of the project life cycle primarily design, implementation, testing, deployment and enhancement of the application.
• Involved in designing the system based on UML concepts which include data flow diagrams, class diagrams, sequence diagrams, state diagrams using Rational Rose Enterprise Edition.
• Designed and developed web pages using JSP, HTML and used JavaScript for client side validation.
• Involved in design and development of the application in n-tier fashion based on MVC architecture standards and utilized Struts frame work.
• Developed data model and stored procedures.
• Used JDBC for communicating with the database.
• Responsible for maintenance and production support of the application documented design and functional aspects of the application.