SUMMARY

• Over 9+ years of overall professional IT experience with 6 years of extensive experience in Lead Salesforce.com CRM and Force.com platform.
• Experience in gathering, analysing and documenting business requirements to a BRD for salesforce.com implementations.
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master - detail relationships, lookup relationships.
• Experienced with integration of AppExchange application.
• Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Handled roles like SalesForce Administrator, Tester, Analyst and Functional consultant.
• Experienced in Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Workflow.
• Strong Knowledge in Salesforce Customization, Workflow Approvals, Data Validation, Sales, Marketing, Customer Service and Support Administration.
• Worked extensively on various salesforce.com standard objects like Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards
• Hands of experience in using Force.com Web services API for implementing web services in the application for access to data from different users.
• Extensive experience in developing Apex Classes, Triggers, Visual force pages, writing Workflows, Integration, Force.com API.
• Proficient in Data Migration from Traditional Applications to Salesforce.com using Data Loader Utility.
• Involved in the requirement gathering between two business groups.
• Experienced in working with integration tools like Informatica and Cast Iron
• Expert in implementing security and sharing rules at object, field, and record level for different users at different levels of organization.
• Expert in preparing functional and technical design documents.
• Expertise in creating cross object relationships such as Master-Detail, Lookups, and Junction Objects.
• Experience of working with excellent understanding of the MVC (Model View Controller) design pattern.
• Experience in deploying enhancements and requirements using Packaging, Changesets and Eclipse.
• Worked with SOQL, SOSL, VisualForce, Apex, Force.com Web Services API.
• Experience in technologies like C#, ASP.Net, VB.Net, VB6, Java, ASP, Oracle, SQL Server, XML.
• Proficient in databases including MS SQL Server 2000/2005, MS-Access 2000/2003 & MS Excel.
• Ability to adapt quickly to challenges and changing environment.
• Expert in preparing functional and technical design documents.
• Excellent team player, self-motivated, quick learner and with good trouble-shooting capabilities.
• Excellent Interpersonal, Communicational, Organizational and Project Management skills.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, S Controls, Apex Web Services, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects.

Salesforce Tools: Eclipse,Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production), Cast Iron Systems

Programming Languages: APEX, C#, VB.NET, C, Java, and VB 6.0.

Web Technologies: ASP.Net, Web Services, XML, HTML, DHTML.

Scripting Languages: VBScript, JavaScript.

Databases: MySQL, SQL Server 2000/2005, MS Access 2003, Oracle 10g/9i.

Web Servers: IIS, Tomcat.

Object Oriented Tools: Rational Rose.

Operating Systems: Windows 98/NT/XP/Vista, Linux, UNIX.

IDE: Macromedia Dreamweaver 2, Adobe Photoshop 6.0, Adobe Flash, Microsoft Visual Studio.NET 2003/2005, MS Visual Studio 6.0, Expression Blend 2, Net Beans, Eclipse 3.4.1, My Eclipse 7.0 .

PROFESSIONAL EXPERIENCE

Confidential, Worcester, MA

Lead Salesforce Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.
• Worked as a liaison, Translator and communication bridge between Business and Technical Support team.
• Involved in all the six knowledge areas related to the scope of Business Analyst.
• Involved in integration with Siebel CRM to Salesforce CRM.
• Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to salesforce.com entity.
• Developed various Custom Objects, Tabs, Components and VisualForce Pages and Controllers
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
• Developed Salesforce.com ETL processes using Cast Iron, Java and Sales force Web Services Java API
• Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems
• Resolved major issues in previously exisiting integrations betweeen SAP and Salesforce in the Cast Iron environment
• Created and deployed Several Reports using salesforce.com platform.
• Worked extensively using Cast Iron as an integration tool
• Experience in data migration using Import wizard, Apex Data Loader and other integration tools like Cast Iron
• Configured Partner Community on Sales Cloud.
• Created Business Requirement Documentation and also Developer Design Document.
• Created orchestrations for bi-directional integration of Salesforce and SAP using Cast Iron tool
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Created and used Email templates in HTML and Visualforce.
• Had to communicate out directly to the users to understand the design and requirement and make suggestions from developer perspective.
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs in the application.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Interacted with the Salesforce.com premium tech support team on a regular basis

Environment: Salesforce.com, Apex Language, Visual Force (Pages, Component & Controllers), Custom Objects, Page Layouts, Force.com IDE, Cast Iron, Sandbox data loading, Security Controls, Eclipse IDE Plug-in, Reports, Dashboards, Sandbox, Windows XP.

Confidential, Atlanta

Lead Salesforce Developer

Responsibilities:

• Performed the roles of Salesforce.com Lead Developer, Admin and Functional Consultant in the organization.
• Interacted with Business groups to gather the requirements.
• Advised the salesforce team with time efficient methods and ideas.
• Conduct weekly staff meeting to know the status of the team.
• Prioritize the requirement based of resource availability and urgency of the business unit and assign the tasks to the team.
• Worked on various Standard objects like Lead, Account, Contacts, Opportunities etc
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Developed and deployed workflows and approval processes for different standard objects and custom objects.
• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Developed various Custom Objects, Tabs, Components and VisualForce Pages and Controllers.
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs in the application.
• Administration of Salesforce through user management, security management, object customization
• Worked on salesforce email-to case and web-to-case configurations.
• Reporting and Dashboard setup based on Sales Planning requirements for two business divisions and executives
• Played a primary deployment lead for monthly deployments.
• Interacted with the Salesforce.com premium tech support team on a regular basis.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Worked with various AppExchange vendors(Exari, S-Drive) to ensure successful in corporation of external applications
• Managed user Roles, Role hierarchies Profiles, and Sharing settings.
• Experience in using the Cast iron and Informatica Cloud for data migration from legacy system to Salesforce CRM.

Confidential, Atlanta, GA

Sales force Developer/Admin

Responsibilities:

• Performed the role of salesforce Developer/Architect
• Created custom objects, Visual Force pages, triggers, validation rules by using Apex as per Customer requirement.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Quotes, Cases, Orders, Products, Price books, Territories, Chatter, Reports and Dashboards.
• Created custom application for Configure Primary Quote and Order Management (CPQ/OM).
• Refracted the Work Item Logic in Consulting Application and wrote test classes for functional testing and code coverage.
• Worked on Maintenance Stuff for the Client connect Application (Lead Management).
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
• Worked on Bulk Triggers, Nested Queries and Future methods by calling it from triggers.
• Wrote batch classes, which can be invoked programmatically at runtime using APEX.
• Worked as Deployment Lead for all Production Deployment at the end of Iteration.
• Involved in all Design meetings as an Architect to break requirement to Tasks.
• Designed, and developed the Custom objects, Record Types, Report Types, Formula fields, Page layouts, workflow rules, tasks, Field Updates, emails and alerts to track customer related tasks and activities.
• Integrated using SOAP based web services by generating the necessary stubs from the WSDL files for extracting the data from the homegrown applications by using the homegrown web services.
• Integrated with People Soft web services (People Soft Integration Broker) using salesforce web service callouts and used the Proxy server as Integration Layer. Tested the web services using SOAP UI
• Created custom controllers implementing complex code for Sales Force, VF pages.
• Created Ajax Components for building custom animations required in visualforce pages using different scripting codes like CSS etc.
• Used the Debug Log and System Log Console to catch exceptions.
• Worked with exceptional handling and displaying custom error message for effective end user interactive experience using visual force pages.
• Created custom components to be used in visualforce pages and visualforce email templates
• Wrote Test Classes for every written code using Assertions which helps for code coverage and Functional Testing.
• Developed integration between Cvent and Salesforce using IBM Websphere Cast Iron. Oracle Data base was used as Integration layer to stage the data from Cvent.
• Created Custom settings for implementing complex Apex code and VF pages instead of using Hard coded strings.
• Interact with Business Analysts and Developers to design better test plan and strategies based on the requirements of the business.
• Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
• Deployment of code from sandbox to production using Force.com IDE tool and Change set.
• Prepare documentations like Testing Progress, Test coverage and providing status to Project Manager.

Environment: Force.com IDE, Custom objects, Triggers, Batch Jobs, Validation Rules, Formula Fields, Data Loader, Reports and Dashboards, SQL Server 2008, Workflow & Approvals, Apex Classes, Conga App Extremes and Visualforce Pages.

Confidential, CA

Sales force Developer/Admin

Responsibilities:

• Involved in various activities of the project, like information gathering, analyzing the information, and documenting the functional and non-functional requirements.
• Configured the User permissions based on the organizational hierarchy.
• Created custom objects, Visual Force pages, triggers, validation rules by using Apex as per Customer requirement.
• Developed various Tabs, Components and Visual Force Pages and Controllers.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Designed, and developed the Custom objects, Record Types, Report Types, Formula fields, Page layouts, workflow rules, tasks, Field Updates, emails and alerts to track customer related tasks and activities.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Manage customers with profiles, permission sets, roles, and sharing rules in customer portal.
• Configured the settings and communication templates, and granted high volume portal users to objects in customer portal.
• Created the Conga buttons on the Standard and Custom Objects.
• Created Conga Quick Merge Links to Integrate Reports with Conga Template.
• Used the Debug Log and System Log Console to catch exceptions.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Salesforce.com, checking for the correctness of the data.
• Created the Change set to Deploy Apex code, Triggers, Work flow rules and field updates.
• Integrated using SOAP based web services by generating the necessary stubs from the WSDL files for extracting the data from the homegrown applications by using the homegrown web services.
• Created custom controllers implementing complex code for Sales Force, VF pages.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
• Performed unit testing for every written code and always wrote test methods with code coverage of 75% minimum.
• Interact with Business Analysts and Developers to design better test plan and strategies based on the requirements of the business.
• Prepare documentations like Testing Progress, Test coverage and providing status to Project Manager.
• Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
• Worked on Bulk Triggers and Nested Queries.
• Wrote code for Future methods by calling it from triggers.
• Wrote batch classes, which can be invoked programmatically at runtime using APEX.
• Deployment of code from sandbox to production using Force.com IDE tool.

Environment: Force.com IDE, Custom objects, Triggers, Batch Jobs, Validation Rules, Formula Fields, Data Loader, Reports and Dashboards, SQL Server 2008, Workflow & Approvals, Apex Classes, Conga App Extremes and Visualforce Pages.

Confidential, Atlanta, GA

Salesforce.com Admin / Developer

Responsibilities:

• Performed the roles of Salesforce.com Developer and Admin in the organization.
• Interacted with various business user groups for gathering the requirements.
• Worked on various Salesforce.com Standard Objects like Accounts, Contacts, Reports, Dashboards, Events and Tasks.
• Developed various Custom Objects, Tabs, validation rules, Components.
• Using Force.com developer toolkit including Apex Classes and Visualforce pages to develop custom business logic.
• Worked with SOQL & SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Created various Profiles, Roles, Page Layouts and configured the Permissions based on the Organization hierarchy requirements.
• Created Custom Objects and fields for transactional and contractual information.
• I encrypted sensitive data with Encryption Fields feature.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Developed Cascading Style Sheets (CSS) for creating effects in Visualforce pages.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Used field level security along with page layouts to manage access to certain fields.
• Developed several Custom Reports & Dashboards to better assist managers and also report folder to provide report accessibility to appropriate personnel.
• Worked on Unit testing, for the customizations and developments done during the project.
• Provided the training to the internal business users to use the application and develop their own custom reports.

Environment: Saleforce.com platform, Apex Script, Visual Force Pages, Controllers, CSS, Encryption Fields, Workflow & Approvals, Custom Objects, Custom Tabs, Security Controls, Page Layouts, HTML, Java Script, Reports, Dashboards, Eclipse IDE Plug-in, WindowsXP.

Confidential, San Jose, CA

SFDC Administrator

Responsibilities:

• Performed the roles of Salesforce.com Administrator in the organization.
• Provided user support and bug fixing activities.
• Managed user Roles, Role hierarchies Profiles, and Sharing settings.
• Interacted with various business user groups to increase the user adoption for helping them use the software implemented minor enhancements on standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities, Quotes, Activities, Dashboards and Reports
• Created custom reports, dashboards for different user profiles based on the need in the organization.

Environment: Salesforce.com Platform, ERP, Salesforce.com Custom Objects, HTML, JavaScript, Workflows, Data loader, Reports, Salesforce.com sandbox.

Confidential, Charlotte, NC

Salesforce.com Developer

Responsibilities:

• Performed the role of Salesforce Developer
• Created custom objects, Visual Force pages, triggers, validation rules by using Apex as per Customer requirement.
• Developed various Tabs, Components and Visual Force Pages and Controllers.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Worked on customer portal and complaint and case management.
• Designed, and developed the Custom objects, Record Types, Formula fields, Page layouts, workflow rules, tasks, emails and alerts to track customer related tasks and activities.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Manage customers with profiles, permission sets, roles, and sharing rules in customer portal.
• Configured the settings and communication templates, and granted high volume portal users to objects in customer portal.
• Involved in setting up custom interaction logs for service cloud console.
• Created a custom wizard for users to create an Case related to Account and contact.
• Integrated using SOAP based web services by generating the necessary stubs from the WSDL files for extracting the data from the homegrown applications by using the homegrown web services.
• Created custom controllers implementing complex code for Sales Force, VF pages.
• Created and used Email templates in HTML and Visual force.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
• Implemented case management automation (on Case Object) to track and solve customer’s issues. Implemented Web-to-Case entry and manual case entry for entering customer’s cases.
• Performed unit testing for every written code and always wrote test methods with code coverage of 75% minimum.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Salesforce.com, checking for the correctness of the data.
• Deployment of code from sandbox to production using Force.com IDE tool.

Environment: Force.com IDE, Custom objects, Triggers, Batch Jobs, Validation Rules, Formula Fields, Data Loader, Reports and Dashboards, SQL Server 2008, Workflow & Approvals, Apex Classes, and Visualforce Pages.

Confidential 

Java Developer

Responsibilities:

• Involved in requirement Analysis, documentation of high level and low-level design.
• Developed application using core java. J2ee and spring framework.
• Developed SOAP web services using Apache CXF and Axis2 framework and deployed on Tomcat.
• Developed JAX-WS web services and deployed on Web sphere Application Server.
• Migrated web service applications from Tomcat to Web sphere Application Server.
• Used Qpid, JMS for messaging and worked on exception handling.
• Worked on java security like encryption, decryption, and generation of signature.
• Used EJB Query Language for all database interactions.
• Involved in implementing static and dynamic Web mapping of business logic and technical requirements.
• Collaborated with business during requirement analysis and design discussions
• Prepared test data for various test scenarios.
• Worked on migration of light weight web applications from Web-logic to Tomcat
• Used XSL and DHTML to format the front-end pages.
• Used hibernate with HSQLDB.
• Developed Junits.
• Used ANT scripts to build java application.
• Created web projects with Maven.
• Involved in presentation of design to client.
• Bug fixing during the QA Cycle.
• Worked as offshore - onsite coordinator.
• Used SVN as version control system source code and other documents.

Environment: Core Java, J2EE, spring, Web services, SOAP, JAX-WS, CXF, AXIS2, JMS, JUNIT, ANT, Maven, XML, XSD, Eclipse, Spring Source Tool suite, SVN, Microsoft visual studio, Linux, Windows XP, Shell scripting, Tomcat, Web sphere, Hibernate, HSQLDB.