SUMMARY

• 11 years of IT experience in analysis, design, implementation and testing of robust cloud - based and enterprise applications including 7 years of Salesforce.com experience.
• Architected structures that allowed Salesforce.com to interface with legacy systems, resulting in the seamless integration of account, contact and event management and reporting.
• Expertise in Salesforce Integration with Service-Now, TIBCO and Functionality Migration from different environment like Siebel CRM, Remedy system.
• Specialist skills in Product Conceptualization, scoping Business Requirement / Product Roadmaps, Product Development, Project Management, Problem Solving and Mentoring.
• Having extended experience in Salesforce CRM Customization, APEX, Triggers, Web Services API and Sites.
• Experience in executing projects in agile scrum methodology.
• Designed and implemented the enterprise systems and web applications using J2EE technologies like JSP, Struts, Servlets, JDBC, and Hibernate.
• Extensive experience on the MVC (Model-View-Controller) architecture, client tier, application-server tier and database-server tier layers.
• Worked in J2EE involving domain area expertise in the areas of Staffing services & Retail management.
• Experience in translating the requirements to technical design and implemented it in J2ee environment.
• Proficiency in Managing support project and delivering high technical accuracy resolution.
• Highly capable of mentoring Team members and helping them to realize their full potential.
• An effective communicator with strong leadership, people management, analytical and problem-solving skills. At equal ease in interacting with people across hierarchical levels in an organization for ensuring smooth task execution.
• Participated in cross-functional teams that address strategic business issues involving CRM and sales operations
• Capable of understanding complex Excel based financial management processes and translating into multi-dimensional technologies such as Anaplan.
• Knowledge of Microsoft Excel formulas, pivot tables are desirable.

TECHNICAL SKILLS

Salesforce.com Analytics: Reports, Dashboards and Snapshots

Force.com: Apex, Visualforce, Components, Email Services, Security

Tools: Force.com IDE, Data loader, Data loader CLI, Webservices.

Salesforce Functionality: Case Management, Email-to-Case, Customer Portal, Knowledge Management, Entitlements, Workflows, Approval Process, Assignment Rules, Auto Response Rules, Service Cloud console, Sites.

Anaplan: Modeling, Dashboard.

IBM Cognos ICM: Calculation, Presenter Reports, Saved Imports

J2EE Technologies: JDBC, Servlets, JSP.

Web Technology: Java Script, Confidential, XML, AJAX and HTML

Frame Works: Struts, Hibernate

Report Tools: Jasper Reports

Databases: PostgreSQL, Mysql 5.0

Web Servers: Apache Tomcat

Development Tools: Eclipse 3.3, Netbeans, iReport

Operating Systems: Windows 2000/XP, 7 and CentOS

Version Control: Subversion, CVS, Perforce

Miscellaneous: Log4j, Maven, SoapUI, Code Collabrator

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Architect/Consultant

Responsibilities:

• Designed and developed custom applications and objects on the Force.com platform for Sales commissions & Customer for Life team.
• Translate business requirements into well architected solutions that best leverage the platform.
• CreatedWorkflow Rulesto automateEmail Alerts, Field Updates, and time-dependent actions.
• DefinedLookupandmaster-detailrelationships on the objects and createdjunction objectsto establish connectivity among objects.
• Designed and developedVisualForcepages based on the business requirements.
• Created email templates and inbound emails using Visual Force for clients and customers.
• Created sites for Talent Acquisition support team to handle Inquires.
• Communicate with interdepartmental personnel, including business analysts, development staff and testing teams while directing the creation and implementation of long-term IT solutions.
• Liaise with key points-of-contact in order to disseminate business requirements and architect customized solutions using the Salesforce architecture.
• Integrated SAP with Salesforce through TIBCO.
• Have done POCs for the business requirements.

Confidential

Salesforce Architect

Responsibilities:

• Involved in designing, developing and data modeling of the application.
• Understanding different client environments like (Siebel CRM & Remedy) to migrate it to Salesforce.
• Explain tasks to onsite and offshore teams and verify after completion.
• Translate business requirements into well architected solutions that best leverage the platform.
• Created batch processes using Data Loader command line (CLIQ tool), for scheduling export for backup & data warehouse.
• Designed and developed Service cloud console for support agents.
• Implemented Entitlement process.
• Integrated Salesforce.com with service-Now.
• Created various Profiles, Roles, and Page Layouts and configured the Permissions based on the Organization hierarchy requirements.
• Experience with Apex VF Controllers and Apex Triggers.
• Maintain and track configuration across multiple Salesforce environments.
• Migrated business process from Remedy to Salesforce.com.
• Implemented Customer portal for different support teams.
• Developed Email services to handle XML formatted emails to create Cases.
• Configured Email-to-Cases for different support teams.
• Deploy using Force.com IDE and Change sets for sandbox to production environments.
• Reviewed code and configuration across different modules.
• Reviewed and recommend industry standard tools and technologies as appropriate to deliver process optimization solutions.

Confidential

Technical Lead

Responsibilities:

• Involved in analyzing the user requirements by interacting with the senior management and users.
• Make code changes without affecting any other functionality and ensure bug free delivery.
• Guidance & Support and assign tasks to the team members & ensures the progress of the work.
• Interact with QA and functional experts in problem resolution.
• Prepared Business Analysis document.
• Involved in Salesforce implementation using Sales cloud.
• Implemented several smaller Salesforce.com CRM solutions covering
• Managing the project plan
• Created email templates and inbound emails using Visual Force for clients and customers.
• Facilitating and leading workshops to define business requirements
• Configuring and customizing Salesforce.com
• Interact with QA and functional experts in problem resolution.

Confidential

Software Developer

Responsibilities:

• Develop web application using Struts Framework
• Involved in the implementation phase for developing the Servlets and Jsp’s.
• Worked on UI development using jQuery, JSP, HTML, JavaScript and Ajax.
• Developed the Business Logic using POJOs.
• Used Hibernate framework for the backend persistence.
• Performed Validation (Client Side & Server side) using Java script and Struts Validation Frame Work.