PROFESSIONAL SUMMARY:

• Over Eight years of experience in IT with over Five years in Salesforce.com CRM and over Three years of Java, Worked in all stages of Software Development Life Cycle (SDLC), Systems Analysis, Design, Development, Testing and Implementation.
• In - depth understanding of CRM business processes like Forecasting, Campaign management, Lead Management, Account Management, Case Management.
• Proficient in setup, customize and deploy to Salesforce.com, perform hands on customizations using Apex, Visualforce, Salesforce.com Web services API and train end users.
• Experience working in Sales Cloud, Service Cloud, Marketing Cloud.
• Extensive experience using Salesforce.com by Creating Roles, Profiles, Email Services, Page Layouts, Workflows and Approval processes.
• Experience in developing Apex Classes, Triggers, writing Workflows, CSS, HTML and DHTML, JavaScript. Familiar with AJAX.
• Good working knowledge in querying Salesforce.com database using SOQL & SOSL queries.
• Expertise in maintaining the Functional areas of Data Management, Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Expertise in developing, deploying and integrating Salesforce.com CRM solutions.
• Expertise in using Force.com Web services API for connectivity with the other external applications with salesforce.
• Knowledge in using ETL tools such as CastIron, Informatica, and Apex Data Loader etc.
• Proficient in implementing business logic and batch process in backend.
• Strong experience with Eclipse IDE with Force.com Plug-in for building business logic, Triggers in Apex programming language & Visual force Pages.
• Proficient in generating triggers, Apex Visual force Pages, using APEX/JAVA Scripting to customize the applications.
• Experience in integration of AppExchange application with Salesforce.
• Excellent programming skills in JAVA and J2EE technologies including Enterprise Java Beans(EJB), Servlets, JSP, JSF, XML, JMS, JDBC, Hibernate etc.
• Proficient in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, and SOAP.
• Experience in Using the sandbox and Java Ant for testing and migrated the code to the deployment instance after testing.
• Excellent knowledge of Object Oriented and Component based Technologies and secure coding practices.
• Exposure to multiple platforms like Unix/Linux, Windows XP.
• Proficient in RDBMS such as Oracle 8i/9i/10g, MySQL and SQL server2000/2005. Good working experience in writing PL/SQL procedures and functions.
• A well-organized, goal-oriented, highly-motivated effective team member with excellent analytical, troubleshooting, and problem solving Skills.
• Excellent analytical, Interpersonal and Communication skills, fast learner, hardworking and good team player.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages / Components, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Excel Connector, Force.com Platform (Sandbox and Production).

Languages: Apex, C, C++, Java, Java Script, HTML, XHTML, DHTML, XML, CSS.

Databases: MS SQL Server, Oracle, DB2, UDB, MySQL

Documentation Tools: MS Office

IDE and Editors: Eclipse, Notepad++.

Operating Systems: Windows NT / 2000 / XP Pro / Vista, Windows 2003 / 2008.

PROFESSIONAL EXPERIENCE:

Confidential, Portsmouth, NH

Sr. Salesforce Consultant.

Responsibilities:

• Interacted with various business team members to gather and documented the requirements. Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.
• Analyzed Client Business model and proposed multiple possible solutions to support their needs.
• Did GAP Analysis on proposed solutions to identify the best solution that fits Client Business Requirement.
• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, Validation rules, Workflow Rules, Email Alerts, Auto-Response Rules, Page layouts, Components, Visualforce Pages to suit to the needs of the application.
• Designed high level customized Visualforce pages using extension controllers, custom controllers and standard controllers.
• Developed Apex triggers, asynchronous classes, Batch Apex, Apex Scheduler, test methods to achieve users’ desired functionality.
• Involved in Deployment, deployed all the classes, triggers, objects, components, pages from sandbox environment to production environment.
• Used SOSL and SOQL Queries during the data migration and custom development.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Setup and managed roles and profiles based on the business requirement.
• Created organization security model for the project using sharing settings and Profiles.
• Customized the Apttus CPQ product quoting tool to meet the business needs of the organization.
• Worked on the Web Services API to integrate SFDC with third party applications.
• Supported the data migration activities between different environments.
• Interacted with business user groups biweekly for updating the status of the new developments in production and gathering new requirements and documented the requirements based on Priority Level.
• Performed the role of support engineer for the internal users and helped them in getting used to the application.
• Helped the team in the installation and configuration of various apps from AppExchange.
• Involved with Salesforce.com Premier Support and handled the support cases with the help of Salesforce.com support.

Environment: Force.com Platform, Salesforce Performance Edition, Page Layouts, Force.com Web Services API, SOQL/SOSL Queries, Apex Language, Workflow & Approvals, Reports, Eclipse, Force.com Eclipse Plug-in, Salesforce.com Sandbox, Email Services, Windows XP Pro, Data Laoder, HTML, Java Script, CSS,WSDL, SOAP.

Confidential, Baltimore, MD

Salesforce Consultant.

Responsibilities:

• Interacted directly with customers and the Acumen team, including consultants, architects and sales to accomplish project deliverables.
• Performed the roles of Salesforce.com Administrator / Implementer in the organization.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.
• Involved in coding for modules for all the Sub-Application of the CRM application which involves extending existing SFDC standard components using Apex classes, Visualforce and other utilities.
• Developed Salesforce.com APEX and Web Services API on Force.com IDE.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components and to suit to the needs of the application.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.
• Developed complex reports and dashboards using HTML, PDF, Apex, Visual force page and mail merge.
• Developed workflow rules and triggers using Apex for updating Users based on Location records.
• Created custom reports and enhanced Salesforce.com environment as per user needs using Apex and Visualforce pages.
• Developed custom pages using Apex, Visual force and controllers for customized UI of application workflow.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements.
• Customized tabs for different business users groups and business centers.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Implemented various Custom Reports and deployed them for different business user levels.
• Designed solution and configured Salesforce.com Case, Solution, PRM & Customer portal Modules.
• Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
• Customized the entire Salesforce.com applications to incorporate the business requirements which involved creating Web Forms and processing the data in SFDC with the extensive usage of Web services API.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Provided the training to the internal business users to use the application and develop their own custom reports.

Environment: Force.com Platform, Salesforce Enterprise Edition, Salesforce.com Custom/Standard Objects, Custom Tabs, Page Layouts, Force.com Web Services API, SOQL/SOSL Queries, Apex Language, Workflow & Approvals, Reports, Eclipse, Force.com Eclipse Plug-in, Salesforce.com Sandbox, Email Services, Windows XP Pro, Sandbox data loading, HTML, Java Script, CSS, WSDL, SOAP.

Confidential,San Rafael, CA

Salesforce Consultant.

Responsibilities:

• Performed the roles of Salesforce.com Developer and Administrator in the organization.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.
• Used Salesforce Automation (SFA) for Sales Lead Management, Opportunity Management, Account and Contact Management, Data Quality Management, Approvals and Workflow.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used Force.com IDE for Eclipse for creating, modifying, testing, and deploying Force.com Application.
• Performed data cleansing for imports(ETL), data integrity, and data manipulation (made enhancements and/or fixes, data changes, functionality issues etc.)
• Created and deployed Several Reports using Salesforce.com platform.
• Extensive Use of Apex & Visualforceto customize the user interface and integrate with the ERP system.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components and Visualforce Pages and edit pages.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the need in the organization.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users
• Created profiles and implemented object and field level security to hide critical information on the profile users.
• Involved in assistance included mentoring in the use ofAPEXdata loader.
• Migrated data from external sources and performed insert, delete, upsert, export operations on millions of records.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from external systems to display in the pages of Salesforce.com.
• Designed solution and configured Salesforce.com Case, Solution, PRM & Customer portal Modules.
• Created test scenarios on Sandbox environment and used Force.com Component Deployment Wizard for migrating data between Force.com IDE and Sandbox environment.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Unix.

Confidential, Westminster, CO

Salesforce Developer/Administrator.

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based technologies like Visualforce, Force.com API, and Web Services.
• Developed Apex Before Insert, Before Update, After Insert and After Update Triggers.
• Designed and deployed the Custom objects, Entity-Relationship data model, validation rules, Page layouts, Custom tabs, Components, Visualforce Pages to suit to the needs of the application.
• Used SOQL & SOSL for data manipulation needs of the application by preprocessing records and generating Sets to avoid hitting the Governor Limits.
• Developed and configured various Reports and Report Folders for different user profiles based on the organization initiatives.
• Implemented case management automation (on Case Object) to track and solve customer’s issues. Implemented Email-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
• Extensively Utilized APEX data loader.
• Customized security, role hierarchy, web to lead, forecasting, multi-currency, products, pricing and many other features of SFDC.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Salesforce.com Data Loader, Informatica, Informatica Ondemand, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in, Windows XP.

Confidential, Youngstown, OH

Salesforce developer

Responsibilities:

• Involved in identifying, planning and implementing newSalesforce.com features and functions (new screens, workflow, force.com objects, reports, apex code) to meet business requirements.
• Used the force.com IDE (Eclipse) for development and code promotion.
• Developed batch interfaces and processes to integrate Salesforce.com with external systems.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components and Visualforce Pages.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Involved in developingtests for custom apex code.
• Designed solution and configured Salesforce.com Case, Solution, PRM & Customer portal Modules.
• Extracted the data from Salesforce.com application into the external databases (Oracle 10g) for generating large data reports using the Informatica Ondemand.
• Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informatica Ondemand.
• Involved in establishing and maintaining the change control processes for multiple sandbox environments.
• Developed and performed training for the sales staff on the use of the system.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Informatica Ondemand.

Confidential

Java developer

Responsibilities:

• Identified System Requirements and Developed System Specifications, responsible for high-level design and development of use cases.
• Involved in Significant customer interaction resulting in stronger Customer Relationships.
• Involved in designing Database Connections using JDBC.
• Involved in design and Development of UI using HTML, JavaScript and CSS.
• Developed, coded, tested, debugged and deployed JSPs and Servlets for the input and output forms on the web browsers
• Created Java Beans accessed from JSPs to transfer data across tiers.
• Database Modification using SQL, PL/SQL, Stored procedures, triggers, Views in Oracle9i.
• Responsible for designing the logical and physical database structure for the Oracle 8i.
• Experience in going through bug queue and assigning bugs to team members, analyzing and fixing bugs, and Filing, following-up, and escalation of bugs.
• Responsible for working with other developers across the globe on implementation of common solutions.
• Involved in Unit Testing.

Environment: Tomcat Web Server, Jdk1.3, Servlets, JDBC, JSP, Oracle 8i, HTML, DHTML, XML, CSS, Java Script, Windows XP/2000.

Confidential

Java Developer

Responsibilities:

• Involved in development, analysis and design of assigned work using Servlets, JSP, Html, Java Script, and Java Beans.
• Developed JAVA classes as per designed docs.
• Developed Core Java classes and methods for handling data from database.
• Used connection pooling for better performance.
• Developed Ant builds script and ant task classes to clean, compile, copy, run, doc, deploy, jar, war and ear files, and develop web service.
• Used JDBC Statements to call the stored procedures and Prepared Statements to perform dynamic SQL operations. DAO classes are accessed in EJBs to connect to Database.
• Involved in writing JavaScript for validation of page data in the JSP pages.
• Involved in writing procedures and Packages for Report Generation using Oracle as Database.
• Responsible for Testing - unit testing & integration testing using Junit.

Environment: Java, JSP, Struts, EJB, JBoss, XML, JavaScript, CSS, Oracle, Junit, Eclipse.