SUMMARY

• 9 years of total IT experience, with 3 years of recent experience in Salesforce.com as a Developer/Administrator.
• Hands - on experience in analysis, design, development, and testing of the SFDC applications.
• Proficiency in programming in C, C++, Java, APEX, Visualforce, SOQL, SOSL.
• Extensive experience with Apex triggers, Apex classes.
• Extensive Experience in SFDC development using Visual Force Pages, Visual Force Components, Custom controllers, Force.com IDE, SOQL, and SOSL.
• In-depth understanding of SFDC CRM business processes.
• Developed and consumed Web service methods and classes, WSDL and SOAP messages.
• Developed REST web services to be consumed by an external system.
• Integration of SFDC with external Web Service API’s.
• Proficient in SFDC administrative tasks like creating profiles, roles, users, custom apps, tabs, custom objects, sites, monitoring license, data and file usage.
• Designed various custom objects, custom fields, role based page layouts, custom Tabs, custom reports as per the requirements.
• Integrated the product details between SFDC CRM with client’s Order Management application.
• Used tools like Eclipse, Force.com IDE and for development, testing and migration.
• Experience in Data Integration and Migration with the existing Legacy systems using Data loader, Informatica On Demand.
• Implemented various advanced fields like Picklists, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Sound noledge in PL/SQL programming like stored procedures, functions, packages and triggers.
• Reviewed and recommended AppExchange products based on client needs.
• Experienced in project development using Waterfall, Agile and Scrum methodologies.
• Experience working with Force.com IDE and salesforce.com Sandbox environments.
• Support and training new end users and business users of the salesforce.com application.
• Ability to TEMPeffectively communicate technical issues and resolve problems at all levels of the organization both internally and externally.
• Experienced in databases such as Oracle and MySQL.
• Attention to detail and complex problem solving abilities from operational and technical perspective.
• Experienced with designing and developing Apex Test Classes for SFDC testing

TECHNICAL SKILLS

Force.com: Apex Classes, Apex Triggers, Force .com IDE(Eclipse),SOQL, SOSL

Visualforce: VisualForce Pages, Standard and Custom Controllers, extensions

Web: HTML, XML, CSS, JavaScript, WSDL, SOAP

SFDC Tools: Force.com IDE (Eclipse), Data Loader, Connect Offline, Apex Explorer

Languages: C, C++, SQL & PL/SQL

Database: Oracle, MYSQL

Networking: TCP/IP, Socket Programming

Version Control Systems: CVS, PVCS

Bug tracking tools: Bugzilla

RTOS: VxWorks, pSOS

Platforms: Windows 2003/XP/Vista, Linux/UNIX, BSD

PROFESSIONAL EXPERIENCE

Confidential, Mountain View, CA

Salesforce Developer

Responsibilities:

• Worked on Case escalation project.
• Used programmatic as well as declarative development to customize salesforce according to the business requirements from Customer service.
• The project involves Notification Emails; Emails should be generated when a case priority/severity levels are changed.
• Implemented Apex classes, triggers to support Notification Email functionality.
• Implemented Apex scheduler to post chatter feeds on cases dat are in a particular status for a predefined time.
• Implemented formula fields to calculate the time the case spent in each status.
• Designed auto assignment rules, auto response rules for customizing the Service cloud implementation.
• Defined lookup and master-detail relationships on the objects and implemented Email to case functionality dat helps customers get fast answers to questions.
• Implemented REST web services to return user subscription and licensing details based on Email.
• Implemented SOAP web services to fetch user subscription details.
• Created various profiles; Created permission sets based on specific profiles.
• Implemented Apex scheduler to deactivate portal users who are not logged in for a long time.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements.
• Created workflows for automated Case routing, Case escalation and alerts. Workflows ensure unresolved cases are escalated.
• Written test methods and Test classes with code coverage of more than 80%.
• Completely handled deployment from sandbox to production.
• Provided Production Support for Salesforce by resolving tickets from business users.

Confidential, San Francisco, CA

Salesforce Developer

Responsibilities:

• Worked on customizing standard salesforce.com standard objects like Accounts, Contacts and Opportunities.
• Involved in identifying, planning and implementing salesforce.com features and functionalities like Visualforce pages, custom controllers, controller extensions, approval processes, validation rules to meet business requirements.
• Designed and Developed Apex classes, Trigger programs for campaign management.
• Data Integration with .NET application.
• Ongoing data migration from Excel sheet using Dataloader.
• Visual force pages for customizing the page layouts and assisted in creating e-forms for the various departments of the institution.
• Designed workflow rules, auto-response emails for Web interest forms and email inquiries.
• Web to lead forms to generate leads for campaigns.
• Created Custom Objects, Tabs and Page Layouts as per the requirement.
• Implemented Reports on Opportunity pipeline, campaign influence, Leads to Opportunity conversion, cases generation by region.
• Designed various HTML Email templates for Auto-Response to customer inquiries.
• Worked on Users, profiles, roles and permission sets to ensure the University’s Information security policies.
• Created page layouts, assigned and customized the same for different roles and profiles.
• Data migration from Excel sheet.
• Used analytic snapshots to analyze the enrollment to each department in bi-weekly reports.
• Created custom Reports and Dashboards.
• Installed Marketo from AppExchange to acquire new customers more efficiently and improve enrollments TEMPeffectively.
• Created test classes with test code coverage of 80-90%.

Confidential, San Jose, CA

Salesforce Developer / Administrator

Responsibilities:

• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, campaigns, cases.
• Involved in identifying, planning and implementing salesforce.com features and functions like new screens, workflows, force.com objects, reports, apex code to meet business requirements.
• Designed and developed Visual Force pages for various needs.
• Worked on SAP integration using web-services Informatica.
• Wrote Apex custom controller, triggers and test classes with test code coverage of 90-100% using Force.com IDE.
• Performed data migration using Data loader.
• Deployed web to case and email to case as case creation channels.
• Wrote validation rule to check the length of the case subject field.
• Configured workflows with time based actions to send email alerts based on the escalation level of inquiries.
• Assigning profiles and roles to users as per the organizational requirements.
• Designed workflow rules, validation rules, assignment rules, email alerts and templates.
• Extensively customized Reports based on user and organizational requirement.
• Implemented approval processes to ensure proper authorization.
• Created search layouts to organize fields, custom links, related lists, and other components on record pages.
• Integrated the product details between SFDC CRM with Order Management application.
• Installed ClickTools a survey application form AppExchange to deliver surveys to customers after a demand response event.

Confidential

Senior Software Engineer

Responsibilities:

• Major role in design, development, testing, bug fixing and performance testing.
• Study and integration of various software modules like LWIP TCP/IP stack, Offload Protocol switch, etc.