SUMMARY

• Over 7 years of professional experience of which 4+ years of hands on experience in Salesforce CRM platform as Developer & Administrator.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Approvals, Workflows, Reports, Dashboards, Tasks & Events.
• Experience in analyzing business requirements, entity relationships and converting to Salesforce custom objects, lookup relationships, master - detail relationships.
• Designed various custom objects, custom fields, role based page layouts, custom tabs, custom reports as per the requirements.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Handled minor and major development, enhancement, bugs with Steady state support based on SLA.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud and Chatter & App-exchange applications.
• Proficient in designing Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Hands on experience with Apex Trigger, Apex Class, Apex Test Method and Visual force Pages.
• Implemented various Custom Reports and deployed them for different business user levels.
• Having in-depth knowledge on implementing CRM solutions with Salesforce.com and extended Customization.
• Have end to end knowledge on Agile Methodology, worked with Scrum Masters, IM PMs on requirements.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC).
• Extensive experience in activities related to SFDC, Saleforce.com setup, Configuration, customization, Administration, Data Migration and deployment of applications to Force.com platform for large user groups.
• Have good working knowledge in querying salesforce.com database using SOQL & SOSL queries using Force.com Explorer.
• Experience in Database Design, writing stored procedures, functions, DDL, DMLSQL queries. Experience in writing SQL and PL/SQL programming with Oracle and MS-SQL
• Ability to adapt quickly to challenges and changing environment.
• Highly motivated to take independent responsibility as well as ability to contribute and be a productive team member.
• Strong in Analyzing Business specifications and Developed Test Plans, Test Scripts, Technical Design Documents and Test Cases and Execute them.
• Experience performing Functionality testing, System Integration Testing (SIT), Graphical User Interface (GUI) Testing, Integration, User Acceptance (UAT) Stress Testing and Regression testing on several applications as needed to minimize defects.
• Developed Business Requirement Documents (BRD), Functional Requirement Documents (FRD)andTraceability matrix.

TECHNICAL SKILLS

Salesforce Technologies: Apex, Apex Trigger, Apex Class, JavaScript & Visualforce (Page, Component & Controllers)

Force.com Tools: Apex Data loader, Force.com Eclipse IDE Plug-in

Programming Languages: C, .Net, Java, Java script, PL/SQL, HTML and APEX

Operating Systems: Windows (NT, 2000, XP, Vista)

Customization: Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading.

IDE: Eclipse, My Eclipse and Force.com Eclipse IDE plug-in

Databases: MS SQL Server 2005/2008. Oracle 10g/9i/8i

PROFESSIONAL EXPERIENCE

Confidential, San Antonio,TX

Salesforce Developer

Responsibilities:

• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex triggers, API integration for various functional needs in the application using the Eclipse IDE.
• Interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Developed Visual Force Pages and used standard, Custom Controllers and controller extension Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• Developed and used JavaScript, CSS for performing validation and assigning style sheet to the visual force page and developed HTML to create Custom Email Templates inside Visual force page and under Communication templates section.
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish many-many connectivity among objects.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: SaleForce.com platform, Salescloud, JavaScript, HTML, Apex, Visual Force, Apex Explorer, SOQL, SOSL, Triggers, Apex Data Loader, Custom Objects, Custom Tabs, Security controls, Reports, VisualForce Controllers, Workflow and Approvals and Eclipse 3.5

Confidential, Richmond, VA

Salesforce Developer/Admin

Responsibilities:

• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
• Use of data-loader, data exporter and migrated the attachments from legacy CRM to Salesforce, and also worked on salesforce to salesforce.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Analyzed the Scope of the Requirements, and managed requirements to avoid Scope Creep.
• Participated in Requirement Gathering Sessions & JAD Sessions.
• Involved in End to end testing and also gathering requirements to feedback from business users.
• DevelopedApex Classes&Triggersto implement the business logic as per the requirements.
• Developed Unit test class for Apex class and worked for improving code coverage.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Created and used Email templates in HTML and Visualforce.
• Interacted with the Salesforce.com premium tech support team on a regular basis
• Deploying code from UAT to Production using change sets.

Environment: Saleforce.com platform, Apex Language, VisualForce (Pages, Component & Controllers), Pages, Data Loader, IBM middle ware, App exchange, S-Controls, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Informatica On Demand, Customer Portals, Eclipse IDE Plug-in, Windows XP.

Confidential, Oregon, OR

SFDC Admin

Responsibilities:

• Supported the “Case Management” and “User Management” and “Change Management” globally. Played a role of “Lead Admin” and “Business Analyst” for documentation.
• Worked for “Canada”, “Switzerland”, “Italy”, “EMEA” (UK) and off course USA.
• Support all the admins globally, closed the cases “closed-resolved” and development on various “Objects”.
• Worked on both “sales” and “service” clouds and day to day activities.
• Totally used 21 sandboxes ( Out of 31 in total diversely)
• Followed the process for development of administrator like creating workflows, validations, reports, Joined reports, Dashboards, Fields, record types, views, Tasks, etc.
• Experience on working with Veeva CRM, creating recordtypes, list views, workflows, Triggers and Validations rules.
• Process followed is, development done in Confidential —Dev 2—Rlsstaging using Change sets—QA—Production. Every sandbox “Test” was done once the development made or any enhancement changes to the data.
• Worked on “Documentation” on various Subjects like “Case Management”, “ User Management”, “List Views”, “Reports and Dashboards”, “Validations and Workflows”, “Pricing” and “Admin Training”.
• Worked on various “Agenda’s” for the global admins to work parallel and on same pace.
• Worked on Phase 2 Implementation development and gathering requirements.
• Active participation in meetings, gathering requirements, testing and validation during using change sets.
• Been to “Global Meetings” which included Users and Admins from all the countries of “ Confidential ”.
• Worked with various departments sales, business, technical and development team.
• Worked at high level and also in training GBU’s (Global Business Units).
• Fields/ Pick lists/ Page layouts are customized accordingly to provide the service faster and easier for the Salesrep
• Extensive experience using SFDC Administration, Creating Roles, Profiles, Page Layouts, Workflow Alerts, Approval Workflow and Report generation.
• The functions and modules were perfectly used to describe the use cases and CRM (Customer Relationship Management) was functioned where real time information was gathered.
• Working with end users and the database related to them to close the issues and cases

Confidential

Web Developer

Responsibilities:

• Involved in Technical Supports for developer and product support for on-site team.
• Worked on gathering and Client interaction.
• Complete responsibility of the Analysis, Design and Integration Testing.
• Involved in design and development of Interface components like dropdown and data table.
• Involved in Email Queries & Response Management system, IOC, Rules & customization, Report Builder, Cash and Asset Tracking modules.

Environment: Java, JSP, Swing, Servlet, Tomcat, MSSQL Server, JavaScript, CSS, HTML, Applet, JDeveloper, SQL Navigator.

Confidential

Software Developer

Responsibilities:

• Involved in designing the application in various design patterns were used in the design of the application
• Designed the application page flow using struts actions and forms.
• Developed user interfaces (UI) of the application using HTML, CSS and JavaScript.
• Developed the application using Hibernate, HTML, and JavaScript.
• Designed the Hibernate mapping for the application entities.
• Extensively used XSL to style XML data.
• Responsible in writing the interface to the sourcing and inventory application. The data exchange was done using XML.
• Wrote stored procedures and functions on Oracle.
• Used AJAX for the development of the application.

Environment: Java 6.0, Java Script, HTML, eclipse, XML, Oracle, Ajax and Apache Tomcat