SUMMARY:

• 6+ years of extensive experience as Business Systems Analyst, having worked in projects in as diverse sectors as Banking, Telecom, IVR, etc.
• Experienced in all phases of the Software Development Life Cycle (SDLC) including requirements gathering, design, development, testing and deployment.
• Competent in analyzing the current business process and creating future state business process flows using industry standard BPM notations
• Exceptional working experience in GAP analysis and understanding of the AS - IS and TO-BE business processes
• Expertise in conducting Stakeholder Analysis to define process stakeholders, and their roles & responsibilities towards the project.
• Adept with different software development methods like Water Fall, Rapid Application Development (RAD),
• Rational Unified Process (RUP) and Agile (SCRUM) Method
• Proficient in analyzing and creating Narrative Use Cases, User Stories, Story Boards, Use Case Diagrams,
• Activity diagrams, Data/Flow/Navigational flow diagrams using UML Tools like MS Visio
• Experience in Interactive voice response (IVR) Software Development Life Cycle (SDLC) aspects such as
• Requirements Analysis, Design, Development, Testing and Deployment and Quality Assurance Life Cycle
• (QALC) aspects
• In-depth working experience implementing various elicitation techniques like, Document analysis, Interface analysis, Prototyping, Reverse engineering, Brainstorming, Requirement workshop.
• Excellent skills in facilitating Joint Application Development (JAD) for eliciting functional requirements that support the High Level business requirements
• Knowledge in Data Modeling and Process Modeling using a structured approach using MS Visio, Enterprise
• Architect.
• Experience developing web-based applications screen mockups, wireframes, UI.
• Design and review of various documents including the Software Requirement Specifications (SRS), including
• USE Cases, Business requirements document (BRD), Use Case Specifications, Functional Specifications
• (FSD), Systems Design Specification (SDS), High Level Design Document (HLD), Requirement Traceability
• Matrix (RTM) and testing documents.
• Worked on multiple data analysis task to analyze data, tables and other database contents.
• Extensive experience in gathering business and application requirements, business processes, identifying risks, impact analysis, UML modeling, sequence and activity diagrams using Rational Rose and Microsoft
• Visio.
• Proficient in writing and executing simple SQL queries against the database to check for the ER relations with the requirements document
• Expertise in assisting the Testing Team in creating and reviewing the Test Plans and Test Cases
• Expert in writing detail system use cases, developing business test cases, and working with QA teams during testing phase thereby facilitating acceptance testing with stakeholders and business users

TECHNICAL SKILLS:

Tools: Microsoft Office Suite (Word, Excel, Power Point, Project, Access), Outlook, Microsoft SharePoint, MSExchange, IBM Lotus Notes

Analysis Tools, Techniques: RUP, UML, Object Oriented Analysis, Rational Rose, Visio, Rational RequisitePro, Data Analysis, Data Modeling, ETL Analysis, Dashboard Design, BRM

Testing Tools: Quality Center, Test director

Reporting Tools: Cognos, Crystal Reports, Business ObjectsDatabase: SQL Server, Oracle, Teradata, MS-Access

Data Access Technologies: PL/SQL, Toad, MQ Series, Stored Procedures

Operating Systems: Windows XP, Advanced Server, Windows 2x, Windows NT, UNIX

WORK EXPERIENCE:

Business Analyst

Confidential - McLean, VA

Responsibilities:

• Confidential participates in the secondary mortgage market by purchasing mortgage loans and mortgagerelated securities for investment and by issuing guaranteed mortgage-related securities. They provide investment Banking, wealth management, credit card & financial services for businesses and consumers. As a
• Business Analyst I worked on the enhancement of present system and implementation of new integrated suite
• f online financial applications. The core project involved the development of an Internet-based full service trading system. This system allows representatives to trade & sell online. The key features of this system were users could sell mortgages, securities and live trade from online selling system.
• Responsibilities:
• Performed duty as a liaison between Information Technology and Business department
• Helped QA analysts and technical heads with troubleshooting and fault resolution
• Responsible to analyze impact of proposed solution across the business, create design document to explain/demonstrate business requirements/specifications to IT team, and contribute a business or process perspective during design reviews
• Managed decommissioning applications' list from beginning to end
• Maintained and updated Traceability Matrix Document at every step of project
• Performed technical project consultation, initiation, collection and documentation of client business and • functional requirements, solution alternatives, functional design, testing and implementation support
• Participated in project from initiation through execution, delivery, and, production support
• Created Functional Requirement Specification documents - that include UML Use case diagrams,
• Scenarios, activity diagrams and data mapping.
• Develop and maintain relationships with key business partners across the firm
• Conducted weekly/monthly walkthrough and status meetings
• Responsible for interfacing with Development and other impacted workgroups to review and explain business requirements so they can be correctly sized for implementation
• Document, review, analyze and evaluate business processes, systems and user needs
• Represent the project team at client meetings. Obtain key changes including requirements, quality assurance plans, schedule, and scope changes
• Have ability to work with all levels of management
• Very efficient with MS Office Suites (Word, Excel, PowerPoint, Visio, Project, Outlook)
• Analyzing existing system logic difficulties and revising the logic and procedures involved as necessary
• Assisting in the supervision and preparation of logic flow charting
• Interacting with senior customer personnel on significant technical matters frequently requiring coordination across organizational lines
• Environment: MS Visio, Rational Requisite Pro, Rational Rose, SQL, PL/SQL, Toad, UML, Rational Unified
• Process, Crystal Reports, MS Office

Business Analyst

Confidential - Philadelphia, PA

Responsibilities:

• Confidential Corporation is one of the world's leading media, entertainment and communications company.
• The goal of the project is to mainly concentrate about customer information, billing information, customer management, help and support, Confidential alerts.
• Responsibilities:
• Prepared (BRDs) to document all existing Files and Data elements to be converted from source system to
• Target Pre-staging.
• Interacted with software developers to understand application functionality and participate in the product design process including functional specifications and other document reviews.
• Prepared 'Statement of Work' documents based on defects or change request documents submitted by the production support/QA team during UA testing.
• Prepared Business Requirement Design Specification and determined in scope and out of scope aspects
• f the process.
• Identify and match scope of the system integration and merge
• Performed GAP Analysis, conducted walkthroughs and acted as a liaison between the business users, stakeholders and the team to perform the requirements, quality and risk analysis
• Conducted JAD sessions, analyzed and documented the business requirements from various teams and stakeholders
• Identified the limitations users currently experience in the operational reports obtained from current systems and recommended solutions to overcome these limitations.
• Wrote SQL queries to retrieve data from databases after data migration.
• Prepare graphical depictions of use cases (activity diagrams, system context diagrams, sequence diagrams, use case diagrams, wire frames, etc.)
• Suggested measures and fine-tune queries to improve the performance of each Interface and the quality
• f the output files.
• Gather and validate requirements, resulting in detailed business rules, functional requirements, and process design
• Mediate and coordinate between development, data analysts, QA and Business Groups
• Created Wireframe Diagrams for a New Web Application for filtering and viewing Extract file Error Reports
• Analyze business rules to develop wireframes for pages in HTML to assist in UI design.
• Used daily contribution and payroll reports to create and update expanded schedules for each employer to be used in Trustee reporting and arbitration procedures.
• Communicated with the accounting personnel to ensure that contract reporting and payment requirements are met.
• Performed complex analysis of accounts receivable, contributions received, and payroll data; determine accuracy, identify exceptions, trends, and estimate future contributions; maintain Delinquency Report
• Coordinated the activities of subordinates in the Interface Team and organize weekly status Meetings.
• Performed financial research and analysis as necessary and respond to data requests and additional projects and responsibilities as assigned.
• Environment: MS Visio, Rational Requisite Pro, Rational Rose, SQL, PL/SQL, Toad, UML, Rational Unified
• Process, Crystal Reports, MS Office

Business Analyst

Confidential - Birmingham, AL

Responsibilities:

• Confidential is a diversified financial company engaged primarily in residential mortgage banking and related businesses. As a Business Analyst I worked on the enhancement of present system and implementation of new integrated suite of online financial applications. The major areas of service include
• Loan Origination, Loan Processing, Loan Servicing and Working with tools used to issue loans online for home mortgage, Consumer loan (home equity), Consumer loan refinance through Consumer loan origination system and home equity tools.
• Responsibilities:
• Gathered requirements and conducted interviews with business users and Project Manager to understand the needs of the application.
• Functioned as the primary liaison between the Business line, operations, and the technical areas throughout the Project Cycle.
• Worked on various applications and Conducted Gap Analysis between "As is" and "To be" process for the applications. Participated in the Logical and Physical Design sessions and developed Design Documents.
• Identify and analyze business problems and defines the scope of activities required to address the issues, including requirement definition, process review, impact assessment and operational streamlining where appropriate
• Created role based matrix for these applications and worked with the developer to create applications supporting these roles.
• Responsible for business process modelling, process mapping
• Created DCR (Document collection repository) diagrams in MS Visio to understand the inbound and outbound files, uploading of documents in the applications. Also created diagrams to depict the process flows and use case diagrams for applications related to each other.
• Communicate and analyze business needs and create business and technical documentation
• Created Process flow diagrams to depict the welcome email user receives, the pending documents trigger, follow up status and deny application status.
• Analyze business rules to develop wireframes for pages in HTML to assist in UI design.
• Acts as a liaison between the IT teams and the company's various business units
• Implemented a suitable Change Management process and supported the existing banking solution upgrade by coordinating multiple projects.
• Created Documentation - Analysis reporting, architectural presentations, infrastructure specifications, strategy planning, risk analysis, contingency plans for company executives.
• Manages project documentation (implementation plan, issues log, process maps, etc.) and documents process flows and gaps
• Documented the User Stories, Use Cases (activity diagrams, system context diagrams, sequence diagrams),
• FSD and Wireframe diagrams for multiple functionalities on the new application
• Led and facilitated project requirements gathering efforts, conducted interviews and facilitated JAD work sessions to create detailed project artifacts documentation using MS Project/Excel, Word and Clarity
• Documented and tracked all product defects with use of SQL (reporting).
• Writing Complex SQL queries and optimizing SQL Queries
• Conducted Joint Application Development (JAD) sessions with IT groups. Responsible for updating changes in functional specification documents and on-boarding document of each application.
• Assisted to develop the Test Plan, Test Cases and Test Scenarios to be used in testing based on
• Business Requirements, technical specifications and/or product knowledge. Tested various sprints using Agile methodology
• Environment: Microsoft SharePoint, .Net, MS Visio, MS Office, MS Exchange, PL/SQL, Toad, Clarity, Microsoft
• Project, PL/SQL, UML and Data Stage, Iterative Process Methodology.

Business Analyst

Confidential

Responsibilities:

• Gathered Requirements from Users, Technical Team and Sales Executives.
• Gathered transactional information from the High Level Management and Technology Department.
• Conducted Various Research work on user enhancements.
• Business Architecture: Working with users to identify business requirements.
• Implemented a structured system development methodology with emphasis on Systems Development Life
• Cycle (SDLC) that dramatically improved productivity and reduced errors.
• Converted Business specification in Functional Specification.
• Analyze current data stores and generate UML diagrams of logical and physical data.
• Identified opportunities for business process improvement and initiate efforts to make improvements.
• These specifications included UML-based use case models and activity diagrams, and usability analysis/ user interface specification including wireframes and usability analysis.
• Performed Business Process Modeling using Visio. Performed customer data analysis.
• Identify research, investigate, analyze, define and document business processes.
• Communicate and analyze business needs and create business and technical documentation
• Maintained and tracked stakeholders requests for enhancements and changes using Unified Change
• Management tool (UCM) such as Rational ClearQuest
• Conduct workflow, process diagram and gap analyses to derive requirements for existing systems enhancements.
• Interacted with management, system analysts and technical developers for setting project goals.
• Identifying the test data for the test cases & worked on writing the complex SQL queries using Flow Control, bulk INSERT, and CREATE, DELETE and UPDATE statements.
• Created different Traceability views to maintain the Traceability of the requirements.
• Analyzed operating procedures and policies on an ongoing basis and recommended and implemented improvement plans where appropriate.
• Daily interaction with various system teams, development teams, front office business managers and client service representatives.
• Used Quality Center documentation management and defect tracking.
• Participated in Triage Meetings, weekly status meetings with IT and business people.
• Environment: RUP, Quality Center, QTP, UML, MS Visio, XML, SQL, IVR, MS Office, MS Project.