SUMMARY

• Executive / Senior Manager / Director / Architect, Identified Solutions Improved Productivity Improved Processes Reduced Costs
• IT and business executive with a strong record of accomplishment in all phases of project/program management, strategic IT planning.
• Team leadership and business process management to Fortune 200 companies - spanning multiple industries.
• Proven ability to set business strategy and assure results through strong technical understanding, creativity, leadership, and attention to detail.
• Responsible for technology/corporate development innovations to move ideas to market and customer opportunities to closure.
• Expert at understanding complex systems and leveraging limited resources for maximum return on investment.
• Process-oriented leader with the ability to consistently create world-class technology and process controls - resulting in significant cost savings.

AREAS OF EXPERTISE:

• Business Analysis
• IT Strategic Planning
• Performance Management
• Business Process Management
• Team Building & Leadership
• Project/Program Management
• Technology Evaluation
• Thought Leadership
• Process Improvement (CMMI)

PROFESSIONAL EXPERIENCE

Confidential, Reisterstown, MD

Principal

Responsibilities:

• As Founder, leads global organization to deliver innovative IT solutions by leveraging offshore resources.
• Successful in securing a large contract to provide IT services to the national leader in mortgage education.
• Deliver cost recovery services for business across multiple industries.

Confidential, MD

Solution Architect

Responsibilities:

• Developed data architecture and system architecture standards for Workforce Management Solutions.
• Integrated COTS vendor management tools to support Fortune 500 clients like Microsoft and Levi Strauss.
• Built Microsoft .Net and C# application for AOL to generate an XML invoice feed to SAP Financials.

Confidential, MD

Principal

Responsibilities:

• Led initiatives to partner with the National Education Foundation to effectively market new online professional training courses Fortune 1000 companies, colleges and universities, and school districts.
• Developed and implemented social networking and educational websites based on the Drupal CMS.

Confidential, MD

Chief Business Architect

Responsibilities:

• Managed and led the implementation of CareFirst’s business system architecture to support a three-year $100 Million Healthcare Services Conversion project with a $157 Million return-on-investment.
• Consistently integrated automated capability within the Requirements Management Tool that enabled the Requirements Competency Center to assess the quality of the requirements given by the clients.
• Streamlined the innovative requirements gathering process, created conceptual architecture and introduced a design structure matrix methodology to systematically resolve project dependencies.
• Developed and led a heavy impact analysis that reduced the requirements gathering phase by 30%.
• Standardized system requirements and services through implementation of a strategic technology plan.
• Partnered with executive leadership to define IT and corporate strategy. Developed IT strategy approved by the CareFirst Board of Directors. Pioneered new IT management system that enables CareFirst IT to definitively deliver the Best Service for the Best Price through a set of well-defined IT services and metrics.
• Developed the Measurement and Analysis Process Area for overall CareFirst CMMI (L3) initiative.
• Routinely trained cross-functional Swat Team on business process mapping for the Claims Process.
• Purchased, installed, and troubleshot software/hardware; performed upkeep on printers and hardware.
• Organized resources, established and set production priorities, and identified and resolved IT issues.

Confidential, VA

Strategic Technology Director

Responsibilities:

• Responsibilities included leading the selection of a new $100 Million data warehouse platform, Teradata.
• Evaluated and deployed grid computing and distributed data storage techniques to reduce IT expenses and enhance analytics - the solution successfully produced $12 Million in cost savings/revenue.
• Directed the creation of new analytical techniques and deployment of modeling tools, resulting in improving account management, minimizing risk, and mitigating bankruptcy operations and fraud losses.
• Pioneered the development of process mapping and process improvement strategies of IT and business projects. Facilitated lifting of the Corporate Memorandum of Understanding levied by Federal Regulators.
• Consistently planned and managed the on-time and on-budget delivery of up to 60 concurrent projects.
• Recognized and acknowledged for successfully achieving 90% customer satisfaction ratings on all projects.
• Developed and drove the implementation of a threat management strategy and accompanying programs.

Confidential, DE

Senior Project Manager

Responsibilities:

• Directed all migration efforts from $2 Million legacy manufacturing application into 3-tiered object-oriented client-server environment - resulting in the team capturing the Inaugural Stellar Award.
• Reengineered the client-service application to successfully achieve 95% performance improvement.
• Demonstrated ability in re-engineering reporting application, improving service by more than 80%.

TECHNICAL SKILLS

Technical/Computer Skills: Windows, Microsoft Office (Word, Excel, PowerPoint, Outlook, Access), OpenOffice, Internet, Pega, Forte, Lotus Notes, DOS, IBM AIX, Unix, Visual Basic, C, Java, Grid Computing, Data Modeling, Oracle PL/SQL and SQLPLUS, SQL Server, MySQL, PHP, Database Management, HTML, XML, Simulation, Object-Oriented Analysis and Design, Content Management, Web Development, and Drupal CMS