SUMMARY

• Recognized for being an effective intra - division liaison on behalf of the IT department, for facilitating compromises between key government stakeholders, and increasing the level of trust between divisions.
• Recognized for going beyond the standard requirements for business analysis by producing the first NMEC Organizational Management System which provided IT a visual resource map of all NMEC functional roles and served as a base on which other IT processes could be developed.
• Recognized by my team lead and coworkers for my work on producing an automated metrics display dashboard using a SharePoint integrated Excel workbook which eliminated 5 Confidential of manual effort and enabled the development of more advanced BMC Remedy ticket metrics.Joint Warfare Analysis Center
• Recognized by my immediate supervisor for my work on producing a new intelligence analysis process using NetOwl, TextMiner, and Wordnet which produced social networks from written intelligence within minutes, saving months of manual effort.

PROFESSIONAL EXPERIENCE

Confidential, Vienna, VA

Lead Business Analyst

Responsibilities:

• Developed the NMEC Enterprise Dependency Matrix, which comprises over ten essential teams, 25 critical process flow diagrams, software, hardware, personnel, and input requirements, and product outputs for the end to end NMEC Exploitation/Translation Production Process.
• Served in IT department as enterprise subject matter expert for all enterprise processes and software used in those processes.
• Developed Business, Functional, and System level requirements/specifications for enterprise-wide business process improvement/automation/software projects using best practices suited for the organization.
• Familiar with Configuration management, Operations, Security, Information Assurance, and Help Desk functions and processes.
• Researched all enterprise user roles to identify specialized software package baselines for configuration management enhancement.
• Identified and developed process improvement projects for ineffective or non-existent enterprise capabilities which became high priority projects, such as:
• In/Out Processing and Onboarding (Agile)
• Enterprise Organizational Structure Management (Agile)
• Enterprise Identity Management (Agile)
• Reviewed and analyzed enterprise SharePoint 2007/2010 capabilities for duplication of effort, recommended collapsing capabilities into streamlined solutions, and worked with SharePoint developers and owners to ensure department requirements were fulfilled.
• Established and maintained productive relationships with key division stakeholders in order to facilitate effective requirements gathering and process documentation.
• Created level of effort estimates and established timelines for process development.
• Project coordinator for implementing Apple iMac workstation upgrades for a high priority Operations working group:
• Developed project plan and strategy.
• Coordinated with customer as liaison between IT and OPS Triage group.
• Researched, diagramed, and documented all Triage business processes.
• Managed requirements elicitation activities.
• Scheduled the project from inception to completion.
• Created test plan and all required documentation for acceptance.
• Monitored progress daily and reported back to upper management.
• Delivered workstation solution on time with 100% acceptance and highest customer satisfaction.
• Led developers in developing the NMEC Systems Access Request process to automate user network account requests for multiple networks with varying security levels and approval channels (Agile).
• Designed customized Altiris User Interfaces for implementation in Altiris Service Desk.
• Conducted JAD sessions and gap analysis for high priority business processes.
• Developed and managed requirements traceability matrices and risk analysis matrices.
• Created test cases/scripts and conducted software testing.
• Prepared presentations for upper management and government stakeholders to demonstrate analytical findings and recommend improvement courses of action.

Confidential, Arlington, VA

Project Manager

Responsibilities:

• Product architect for a fitness/nutrition/wellness-focused website.
• Led a team of 2 developers and 1 graphic designer.
• Directed a team of 4 developers specializing in front and backend development.
• Designed user experience and interface via evolutionary prototyping methods.
• Communicated requirements to developers via gotomeeting.com web conferences.
• Conducted business outreach to establish affiliation with product makers.
• Tested Bluetooth body fat scales, pedometers and other health monitoring devices in process workflow.
• Conducted quality review of website html, css, and jquery components.
• Created information repositories for daily nutrition needs by gender, age, weight, and ethnicity from the food and nutrition board’s Dietary Reference Intake study.

Confidential, Arlington, VA

Business Process Improvement Consultant

Responsibilities:

• Responsible for requirements gathering/analysis of the FWS Job Assessment software development/process improvement project.
• Documented the original job assessment workflow, identified bottlenecks and determined key areas for improvement.
• Created the business requirements document and the functional requirements document for the new job assessment System.
• Facilitated JAD Sessions with all process stakeholders.
• Designed solution for the new system and adapted to changing input and requirements.
• Developed prototype systems in Microsoft Excel and the user interface in PowerPoint.
• Conducted data management processes, including data transformation, formatting, parsing, output, and backup of over 2000 Knowledge, Skills, and Abilities statements from disparate historical job questionnaire sources.

Confidential, Pentagon, VA

IT Requirements Analyst / Business Systems Analyst

Responsibilities:

• Transitioned SharePoint services and capabilities from JFCOM in Hampton Roads to the Joint Staff at the Pentagon.
• Conducted GAP analysis of software/workflow capabilities to be transitioned and devised alternative solutions that satisfy requirements using Joint Staff capabilities.
• Developed automated metrics for tracking the status of software requests (include the rules and methodologies for acquiring data from Remedy).
• Analyzed user software purchase requests for actual business needs and identified cost effective solutions to meet those needs.
• Created cost estimates for IT projects (including labor, materials, etc. for software acquisition and process improvement).
• Utilized new metrics to identify service desk ticket processing deficiencies. Identified over 200 delayed tickets and their responsible owners in order to expedite completion.
• Conducted root-cause analysis, provided recommendations for corrective actions, and identified trends in BMC Remedy Tickets.

Confidential, Dahlgren, VA

Social Science Analyst

Responsibilities:

• Developed experimental social science analysis methodologies using a Systems Process Decomposition Routine while consulting with onsite PhD level social scientists.
• Designed Decision Analysis frameworks for prioritizing key nodes in adversarial networks.
• Developed target packages and social/physical network models of smuggling networks.
• Conducted intelligence research from HUMINT, SIGINT for producing pattern of life analysis.
• Developed an information extraction workflow for creating accurate, automatically-sourced global social network representations within 3 days from over 10 thousand documents drafted between years 2000 and 2010 for high priority social networks.
• Designed UI for searching and viewing entities and events over a geographical area and over time.
• Prepared and presented analytical findings to military and government stakeholders.