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Customer Service Representative Resume

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TX

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SUMMARY

  • Results - driven in a global economy
  • Marketing, product development
  • Manufacturing, quality, compliance and regulatory guidelines experience
  • Knowledgeable in jurisprudence
  • Goal-driven, transformative leader

PROFESSIONAL EXPERIENCE

Customer Service Representative

Confidential, TX

Responsibilities:

  • Enrolled client’s participants into medical insurance programs, defined benefits specifically for teh lump sum window
  • Communicated judicial systems and procedures
  • Developed new growth opportunities in teh LA/MS region.
  • Sold radioactive protective gear to surgeons, radiologists and staff in teh OR

Senior Team Lead Of Operations

Confidential, LA

Responsibilities:

  • Promoted teh “More Options Selling Method”, On-boarded new candidates
  • Executed Weekly Business Analysis Report (WBAR) and Daily Situation Reports.
  • Led safety walks and trained associates on teh MSDS for hazardous material
  • Developed new growth opportunities
  • Analyzed and forecasted monthly sales
  • Transitioned accounts to Electronic Medical Records

Sales Director

Confidential, CA

Responsibilities:

  • Marketed, developed and implemented medical device products
  • Managed, trained, and supported sales representatives
  • Addressed teh needs of customers
  • Generated sales quotes for OEM orders.
  • Increased company sales by 14% in 2009

Technical Sales Representative

Confidential

Responsibilities:

  • Managed sales wifin teh western regions of US and Canada
  • Sold research and medical products to universities and clinical health care environment customers
  • Increased sales by 40% dat resulted me to be in teh President’s Club

TECHNICAL SKILLS

Computer Software: SAP, Goldmine 6.0, Sales Force, MRP, Taleo, Great Plains, LAB and FIN, SharePoint

Technical: QSR 21 CFR 820, QSP-21 Rev. A, ISO 13485, Change Request, NCMR.

Leadership: Marketing, sales, forecasting, business developmenttrainer, auditor, compliance, and product management

Certificates: HIPPA, aseptic technique and infection control for professional sales, bloodborne pathogens, and ethics and corporate compliance in healthcare

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