SUMMARY

• 8+ years of experience in IT industry which includes 5 years of extensive experience as admin/developer in Salesforce.com a CRM application in Telecom, Healthcare, Finance, Insurance, IT Services, and Technology domains.
• Contributed TEMPeffectively in all phases of teh SDLC with emphasis in Enterprise Architecture, System Design, Technical Analysis, Business/Requirements Analysis, Software Development, and testing.
• Experience working with Force.com IDE in design and development of Custom Application for Complex Business Processes in both Sales and Service Cloud Modules.
• Experience with SFDC Service console, customer portal, case management, knowledge base, customer communities and service account management.
• Solid experience withSalesforceAppExchange Apps, configuration, and user security permissions in compliance with organizational needs.
• Have extensive experience in implementation of Custom Objects, Custom Tabs, Workflow Rules, Role based Page Layouts, Record Types, Approvals, and Assignment Rules.
• Extensive experience usingSalesforce.com Administration and Creating Roles, Profiles, Page Layouts, Workflow Alerts and Actions, and Approval Workflows.
• Worked extensively with lightning process builder flows, Connect API, Chatter and quick Action.
• Created many Email Templates and Mail Merge Templates and was involved in doing teh mail merge for different standard and custom objects in lightning experience.
• Data tools - Apex Data Loader, Excel Connector, Import Wizard, SFDC Data Export, Mass Delete etc.
• Knowledge of Apttus CPQ Configuration and in Quoting and Pricing, Order Management, and Product.
• Experience in web technologies like HTML, XML, JSON, CSS, JSP, JavaScript, WSDL, jQuery and SOAP.
• Integrated SFDC with Marketo Tool to make Marketing process easy to access Leads and opportunities.
• Worked on BULK API & Metadata API, Force.com IDE, Change Sets, Force.com ANT Migration, Workbench.
• Having strong experience on Integration with external systems like SAP and Oracle using SOAP API and REST API.
• Experience in Custom Integration of Outbound Messages, Workflows, Security Controls, AppExchange Package & Custom Application, Sandbox Data Loading.
• I have a good understanding of development environment using AGILE methodologies with SCRUM process and participated in Daily Scrums, Sprint Planning, Sprint Retrospective meetings.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Apex Classes/Triggers, SOQL, SOSL, DML, Visual Force Pages/ Components, Apex Web Services, Lightning UI, Workflow & Approvals, Analytic Snapshots, Case Management Automation; Experience in Sales Cloud, Marketing Cloud, and Service Cloud.

Programming: Apex, C, Java/J2EE, Servlets, SQL

Web Technologies: SOAP, WSDL, AJAX, CSS3, JavaScript, jQuery

Database: Oracle, My SQL, SQL Server

Salesforce tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Excel Connector, SOQL Explorer

Operating systems: Unix, Windows 95, 98, 2000, 2003, XP

PROFESSIONAL EXPERIENCE

Confidential, New Providence, NJ

Sr. Salesforce Admin/ Developer

Responsibilities:

• Developed Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements
• Added Lightning Component to Lighting Pages and Record Pages.
• Have worked on Apex classes, Visualforce Pages, Controller classes and Apex Triggers for various functional needs in teh application.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to teh visual pages.
• Created Custom Objects, lookup relationship and master-detail relationships on teh objects and created junction objects to build teh connectivity between objects.
• Developed and configured various custom reports and report folders for various user profiles.
• Created workflow rules, email alerts, defined related tasks, field updates, time-triggered tasks to implement business logic.
• Worked on salesforce objects like Leads, Accounts, Contacts, Opportunities, Reports, and Dashboards.
• Worked on Apex classes and triggers, Controller classes.
• Successfully configuring teh Marketing Cloud Connect to connect with digital marketing capabilities of teh Salesforce Marketing Cloud with teh data management, campaign management tools, and segmentation in Salesforce.
• To deploy teh project components to distinct Sandbox environment we implemented Force.com Eclipse IDE for developing Apex Pages, Triggers, Controller Classes.
• Performed manual sharing for accessing records and Sharing Rules based on Role Hierarchies. Also worked on Debug Logs, System Log, Components, Custom Settings, Sites, and Static Resources.
• Developed and implemented time independent workflows according to teh requirement.
• Developed and deployed Approval process, Workflows depending on teh requirement.
• Created profiles, roles and implemented object level, field level and record level security.
• Involved in development of Salesforce.com work-flow business rules by using workflows, process builders and visual flows.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components.
• Worked on SOQL & SOSL according to Governor Limits for data manipulation needs of teh application using platform database objects.
• Created different visual force pages depending on requirement. Used teh sandbox for testing and migrated teh code to teh deployment instance after testing.
• Produced reports and saved them for future access to teh users.

Environment: Salesforce.com platform, Custom Objects, Reports and Dashboards, Workflow and Approvals, Components and Controllers, Tabs, Email Services, Data Loader, SOSL, SOQL, Apex Language, Visual Force Pages, Service Cloud, JavaScript, Eclipse IDE Plug-in.

Confidential, Peoria, IL

Salesforce Admin/Developer

Responsibilities:

• An agile Scrum methodology was processed for daily meeting with teh team to know teh current progress of teh project and to discuss teh issues if any.
• Responsible to gather teh requirements and its documentation and interact with teh team members.
• Worked with standard objects like Leads, Accounts, Contacts, Opportunities, Reports, and Dashboards.
• Created Junction objects and relationships between different objects with teh help of Master Detail relationship, Lookup relationships.
• Developed and configured Custom Reports and Report Folders for different user groups and configured teh Analytic Snapshots for teh sales performance and lead generation statistics.
• Worked in customization of teh Dashboards to track teh control for productivity and performance of business centers and their sales teams.
• Created and uploaded change sets, user permission to create, edit or upload outbound change sets.
• Involved in deployment connection between sandbox and production organizations that allows inbound change sets.
• Created User Roles and Profiles, Sharing Settings, Security controls, audit trail setup and Field level security for various profiles.
• Created Workflows, Validation Rules for automated lead routing, lead escalation and also email alerts.
• Worked on Data migration, Data Imports using Data loader and Bulk API.
• Queues, Public Groups and Email Templates.
• Created and customized Page layouts for standard and custom objects.
• Implemented Web to Lead, Web to Case functionality.
• Communication with users in teh organization with teh use of shared files, chatter, and feeds.

Environment: Salesforce.com, Force.com IDE, Developer Console, Page Layouts, Data Loader, Force.com, SOQL, CSS, Apex, HTML, Visual Force, Visual Force Controllers, Extensions,, Rally, or CA technologies (Agile tool).

Confidential, Dearborn, MI

Salesforce Admin/Developer

Responsibilities:

• Associated with functional leads to develop new requirements and transform into design and implementation.
• Involved in designing, development and to deploy teh Custom objects, Custom Tabs, Components, Page layouts, Apex classes and Triggers Visualforce Pages, Apex classes to meets teh requirements of teh application.
• Customized teh Dashboards to teh track usage for productivity and performance of business centers and their sales teams.
• Customized tabs for various business center, users and groups.
• Based on teh organizational hierarchy requirements, created various profiles and configured permissions.
• Worked with validation rules, workflow rules, and customizations within Sales force.
• Worked on Page layouts, search layouts to coordinate fields, related lists, custom links and other components on a record detail and edit pages.
• Worked on S-controls to manage call sheets within Sales force of sales, capturing call activity and prep data.
• Worked with Salesforce.com Premier Support and managed teh support cases with salesforce.com support.
• Administrated and monitored teh company’s Sales force CRM application.

Environment: SalesForce.com CRM Application Platform, Custom Objects, Tabs, Page Layouts, Dashboards, Workflows, Approval Processes, Reports, Workflows, Apex, JavaScript, HTML, Visual Force, S-Controls, Email, Eclipse, Sandbox.

Confidential

Java Developer

Responsibilities:

• Create customized applications for smaller tasks to enhance website capability based on business needs
• Ensure web pages are functional across different browser types; conduct tests to verify user functionality
• Assist in resolving moderately complex production support problems
• Investigate and resolve matters of significance for end-user problems and escalate if necessary
• Provide support for business system analysis and process definition to enhance site functionality
• Work with end users to address requirements, usability, accessibility, security and change requests to ensure website functionality
• Create test plans and report test results
• Work with outside vendors as necessary, in developing tests to ensure future site functionality
• Research new web technologies to provide clients with state of teh art web capabilities
• Responsible for identifying, recommending and validating business requirements using analytical skills to identify potential business and technology issues
• Responsible for coordination of content production processes, working with resources within teh User Design/User Experience and Web Development groups
• Responsible for teh delivery of teh developed applications: management of various versions, management of teh configuration, and management of product testing environments
• Responsible for understanding and application of teh following to projects: content production processes, legal and compliance processes, Internet technologies, usability, information architecture, web design, web metrics and search engines
• Develop requirements for online marketing projects, functionality projects and ad hoc functionality requests
• Participate in functionality projects that require substantial user interface development
• Develop requirements for ad hoc website projects
• Communicate regularly with teh project manager on teh status of teh work in progress

Environment: Microsoft Suite Applications, Project Management Web Marketing, HTML, JSP, JavaScript, Multimedia technologies, Eclipse, NetBeans, Java programming

Confidential

Java Developer

Responsibilities:

• Analyzed teh requirements based on business data and user requirements.
• Involved in developing a web application based on Java.
• Worked on various design patterns.
• Creating programs to use JMS and message queuing to process requests.
• Worked on teh development and deployment of Stateless Session beans.
• Generated deployment descriptors for EJBs using XML.
• Developed GUI related changes with teh help of HTML, JSP and client validations using JavaScript.
• Worked on JDBC to communicate with database.
• Involved in writing Controller logic for assigned modules.
• Involved in developing teh functionalities as per use case documents.
• Worked on Java documentation for complete application.
• Deployed teh application on Tomcat server at client locations.

Environment: Java, HTML, Java Script, Eclipse, JSP, Struts, Springs Apache Tomcat, and MySQL.