SUMMARY:

• Technology consultant with eight years of experience, specializing in Customer Relationship Management (CRM), Change and Release Management, ecommerce and Networking.
• Manage several teams ensuring smooth business operations.
• Expert in understanding the changing business needs and driving business requirements, especially in fields like Software - As-A-Service and Cloud Computing.
• Extensive experience in Project Management, Vendor Management, Business relations and Enterprise Resource planning.
• Received “Technical Excellence” award for my contribution along with other client appreciations for various projects I was involved in.
• Excellent communication and verbal skills.
• Exposure to Software Quality Tools for SEI-CMMi (Level 5).

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst

Responsibilities:

• 24x7 escalation point for high priority incident calls from the ITDS area- understanding the impact and informing business and other stakeholders in different area.
• Making sure we have all the required teams troubleshooting at all times and pro viding updates.
• Making critical decisions as and when required during the progress of the incident.
• Ensure that there is proper team, manager, executive, business communication being sent out at every checkpoint regarding the progress or the workarounds available.
• Driving the incident to closure within SLA so that there is minimum business impact.

Change and Release Management

Confidential

Responsibilities

• Attending the Change Control Board meeting and reviewing all Change requests for possible impacts.
• Interacting with the implementation team and application team to make sure of the impact and come up with work around.
• Gathering business priorities, working through the various business processes each monthly and quarterly releases.
• Coordinated the changes from onsite with multiple development team, testing team and transition team.
• Working closely with Release Management teams(quaterly/monthly) - understanding the changes going in as part of the release, their impact and the co-ordination required
• Status update with business and discussion on various other high priority change and suggestions for the critical applications.
• Analyzing other project impacts on cross business areas and support teams.
• Coordinating with multiple teams for smooth functioning of the Infra related releases.

Confidential

IT Analyst

Responsibilities:

• Gather business requirements, analyze and prioritize their feasibility and applicability.
• Assess impact of the changes on upstream and downstream applications
• Discuss implementation and design strategies with Quoting, Pricing, Ordering teams and other dependent teams.
• Check with the architecture and infrastructure team over the AS IS process and the design aspect of the proposed changes
• Create BRDs and FSDs for the changes and review them with multiple impacted teams and business.
• Work closely with the DEV team for implementation of changes and the Release management team to strictly adhere to the release schedules.
• Work with transition team for smooth roll over to production.

Confidential

Release Manager

Responsibilities:

• Inspect all Change Requests for possible impacts and approve them for scheduled deployments.
• Gather business priorities and work through the business processes to implement them
• Represent project teams in architectural review board
• Constant Interaction with the implementation, application and architecture teams to call out risks, dependencies and establish workarounds.
• Engaged with five different teams to drive smooth integration of all related components
• Insure smooth knowledge transfer to support teams which is a key factor in running the business.

Technologies Involved: Java, Perl, Oracle, Microsoft suite of application

Confidential

Technology Analyst

Responsibilities:

• Lead a team through design, development and delivery of ILS migration
• Regular interaction with business to mitigate development status and timelines
• Coordinate with system administrators to acquire new servers and setup
• Prepare load testing plan and actively participate in creating load test scripts
• Work with performance team with the load test results in order to ensure better performance
• Align with release timelines in order to ensure changes are sox compliant
• Accounted for smooth transition of the tool from UNIX to Linux

Technologies Involved: Perl, shell script and Oracle PL/SQL

Confidential

Team Lead, Developer

Responsibilities:

• Handle all highly critical issues on the web applications with stringent SLAs
• Daily interaction with users and clients to discuss road maps for applications
• Propose solutions to the business users to make applications more robust and user friendly ensure changes are sox compliant and completely adhere to the processes followed within the organization

Technologies Involved: Java/J2EE (Struts Framework), Oracle PL/SQL

Confidential

Team Lead, Developer

Responsibilities:

• Working with business users for requirement analysis and design.
• Lead team through design, development and testing phases
• Coordinate with Google and Vivisimo team through the upgrade
• Mitigate any overlap in activities among various teams
• Conducted Performance Testing
• Communicating project status to stake holders

Technologies Involved: Perl, XSLT, XML, Google Search Appliance, Vivisimo

Confidential

Module LeadDeveloper

Responsibilities:

• Accounted for design and development of the new functionalities requested by the business.
• Project status update and deliverables review meeting with Client at regular intervals
• Design signoff by architecture review board in Cisco
• Performed code review and technical design document review in order to minimize bugs at later stages in the development cycle.
• Strictly adhering to the release timelines
• Ensure round the clock post go-live support by the development team

Technologies Involved: Java and J2EE technologies, Perl, Oracle 9i, Pl/SQL, Seibel Analytics