SUMMARY

• Over 9 years of overall experience in ServiceNow platform as both Developer and Administrator and as .Net developer with ITSM modules of service now.
• Configured Applications using Service - Now tool used in ITIL Management. Strong understanding of ITIL V3. Deep functional and technical knowledge of the Service Now platform as well as experience delivering medium to large-scale ServiceNow implementations.
• Experience in Installation and Configuration of different modules of Service-Now.
• Strong experience in JavaScript
• In-depth knowledge of the technical implementation of Change Management, Incident Management, Problem Management, Service Catalog, Configuration Management, Reporting, Discovery and Integrations.
• Experience working on SaaS (Software as a Service) based tools (Service Now), with focus on implementing ITIL processes.
• Good understand ‘ding of IT Help Desk and service management along with good understanding of the ITIL.
• Experience in Installation and Configuration of different modules of Service Now.
• Functional knowledge and implementation experience of IT Service Management (ITSM) frameworks and demonstrated project management skills and experience working directly with Customers and Clients.
• Expertise in importing and exporting data in Service Now.
• Extensive experience in working with JavaScript Frameworks like JQuery.
• Designed and developed client scripts, business rules and Java scripting.
• Worked on Configuring the IP Addresses to help find out the un-discovered CI's into CMDB
• Implemented UAT activities in coordination with business units.
• Prepared and maintained process and system based documentation.
• Prepared workflows and web prototypes for multiple technical solutions.
• Expertise in creating and maintaining Access Control rules for securing and providing the right access to right person/role.
• Experience in working with Service Now (Application Programming Interfaces) APIs.
• Worked on Table API to perform CRUD operations on existing tables.
• Worked on Import Set API used to provide a REST interface for import set tables.
• Developed web applications using HTML, CSS and Javascript to build fast, scalable applications.
• Service-Now Administration and Production support including maintenance of lower life cycle instances.
• Experience with Web Technology; such as: XML, HTML, JavaScript and Web Services.
• Experience in creating scripts like Client Scripts, Catalog Client Scripts, UI scripts and UI Policies.
• Created catalog items, workflows, inbound emails actions and update sets for service requests.
• Performed several Integrations like LDAP, SSO, JIRA POC, and Remedy.
• Hands on experience in web development using HTML, JavaScript and CSS.
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes.
• Experience in Enhancing the Service Now functionality by customized JavaScript code to support the new business needs.
• Ability to learn code and debug programming languages quickly.
• Good programming style.
• Understanding of programming language fundamentals and formats.
• Successful deployment of two SaaS Applications.
• An effective communicator with excellent relationship building & interpersonal skills.
• Strong Problem solving & organizational abilities. Good in leading, mentoring, coaching, and motivating team to deliver the best result.

TECHNICAL SKILLS

Operating System: UNIX (Solaris), Ms-Windows XP/2000/NT, and Linux 2.4, MS-DOS

Languages: TSL, Java 2.0, SQL, PL/SQL, C#

Databases: Oracle 8i/10g, MS-SQL Server 2000/2005/2008, DB2 and MS-Access, Windows, UNIX.

Microsoft office: MS-word, MS-Excel, MS-Project

ITIL: ITSM, ServiceNow, JavaScript, HTML, CSS

Tools: Java, J2EE, JSF Framework, MVC, JDBC, JSP, Servlets, Hibernate, Rational Rose, Ant, TOAD, MS Office

PROFESSIONAL EXPERIENCE

Confidential, Minneapolis, MN

SR SERVICE NOW DEVELOPER

Responsibilities:

• Developed ServiceNow platform including the creation and customization of the core applications such as Incident, Problem, Change and Service Catalog.
• Developed ServiceNow platform for HR Requests.
• Worked on the Pharmacy benefits, retirement benefits and dental benefits of the HR module.
• Design, configure, develop, and test custom ServiceNow forms, tables, and workflows based on business requirements
• Working with and functional requirements within ServiceNow for CMS, Service Catalog Management (SCM), Incident.
• Working with UI pages, UI Policies, workflow and Core Configuration.
• Coordinated Service Catalog options, including two-step checkout, cart controls, and variables. Created notifications based on user requirements and also configured inbound email actions to create incidents or requests.
• Created Data Sources from various external applications, scripts to parse incoming data and transform into ServiceNow.
• Wrote complex Access Control records to control access to sensitive data.
• Developing and managing application code, user interface, and third-party integration components.
• Managing team of outsourced developers, ensuring deadlines are met and issues escalated in a timely manner.
• Managed data with Tables, Import Sets, and Update Sets.
• Providing technical mentoring and guidance to development team members to embed culture of delivering high-quality solutions.
• Providing feedback for improvements in development process and guidelines.
• Designing, configuring and customizing ServiceNow platform to implement/sustain the following modules: Incident Management/ Problem Management/ Service Request Management/ Change Management/ Release Management/ Asset Management/ Service Catalog/ Custom reporting.
• Supporting the team responsible for the implementation and administration of the ServiceNow installation, including managing system configurations, gathering and documenting user and process requirements, developing workflow customizations, and performing quality assurance testing and user acceptance testing.
• Configured Data Sources, Import Sets, SLA/OLA, LDAP and Transform maps.
• Experience in developing web pages using Java Script, HTML, XML, AJAX.
• Ensured project scope and objectives are accomplished within the prescribed time frame and funding parameters.

Confidential

SERVICE NOW DEVELOPER

Responsibilities:

• Developed ServiceNow platform including the creation and customization of the core applications such as Incident, Problem, Change and Service Catalog.
• Developed ServiceNow platform for HR Requests.
• Design, configure, develop, and test custom ServiceNow forms, tables, and workflows based on business requirements
• Working with and functional requirements within ServiceNow for CMS, Service Catalog Management (SCM), Incident.
• Working with UI pages, UI Policies, workflow and Core Configuration.
• Coordinated Service Catalog options, including two-step checkout, cart controls, and variables. Created notifications based on user requirements and also configured inbound email actions to create incidents or requests.
• Created Data Sources from various external applications, scripts to parse incoming data and transform into ServiceNow.
• Wrote complex Access Control records to control access to sensitive data.
• Developing and managing application code, user interface, and third-party integration components.
• Managing team of outsourced developers, ensuring deadlines are met and issues escalated in a timely manner.
• Managed data with Tables, Import Sets, and Update Sets.
• Providing technical mentoring and guidance to development team members to embed culture of delivering high-quality solutions.
• Providing feedback for improvements in development process and guidelines.
• Designing, configuring and customizing ServiceNow platform to implement/sustain the following modules: Incident Management/ Problem Management/ Service Request Management/ Change Management/ Release Management/ Asset Management/ Service Catalog/ Custom reporting.
• Supporting the team responsible for the implementation and administration of the ServiceNow installation, including managing system configurations, gathering and documenting user and process requirements, developing workflow customizations, and performing quality assurance testing and user acceptance testing.
• Developed forms for the Pharmacy benefits and the dental benefits for the employees in the HR management module.
• Configured Data Sources, Import Sets, SLA/OLA, LDAP and Transform maps.
• Experience in developing web pages using Java Script, HTML, XML, AJAX.
• Ensured project scope and objectives are accomplished within the prescribed time frame and funding parameters.

Confidential

SENIOR APPLICATION DEVELOPER

Responsibilities:

• Create Requirement, Design, Construction and Specifications.
• Create and Execute Unit Test Plans and Integration Testing.
• Developing code for various units of the business modules using Microsoft Visual Studio
• Review the Code written, and Test and deploy compiled modules and functions in VSS
• Analyze the detailed specifications and Test Requirements and Write Detailed Level Development Documents
• Interacting with the client, user community and making sure everything is as per requirement
• Debugging the issues and proposing the best resolutions
• Status reporting, Reviews and Quality Control Activities.
• 24x7 production on-call support from offshore.
• Abend Analysis and suggesting the permanent fixes to reduce the emergencies.
• Unit testing and Problem solving on existing modules
• Preparing technical specifications, Interface documents, High level and Detailed design documents.
• Interacting with SME and onsite coordinator for issues and queries related to in the project.

Confidential

.NET Developer

Responsibilities:

• Create Requirement, Design, Construction and Specifications.
• Create and Execute Unit Test Plans and Integration Testing.
• Developing code for various units of the business modules using Microsoft Visual Studio
• Review the Code written, and Test and deploy compiled modules and functions in VSS
• Analyze the detailed specifications and Test Requirements and Write Detailed Level Development Documents
• Interacting with the client, user community and making sure everything is as per requirement
• Debugging the issues and proposing the best resolutions
• Status reporting, Reviews and Quality Control Activities.
• Participation in Team meetings and Defect preventive meetings.
• 24x7 production on-call support from offshore.
• Abend Analysis and suggesting the permanent fixes to reduce the emergencies.
• Preparing technical specifications, Interface documents, High level and Detailed design documents.
• Interacting with SME and onsite coordinator for issues and queries related to in the project.