SUMMARY

• More than 8 years of experience working as a Business System Analyst with expertise in business process modelling and software development life cycle, including analysis, design, development, testing, training and implementation.
• Strong analytical, problem - solving and communication skills with particular emphasis on clear, detailed Business Requirements and Functional Specifications, as well as reports for management.
• Experienced in Agile, Waterfall, Iterative/incremental and rapid application development methodology
• Involved in all phases of the project full life cycle, process modeling, conducted requirement analysis, requirements gathering, requirements walkthrough, database/network/schema design, logical and physical modeling, Testing and implementation.
• Experienced in implementation of Global initiatives
• Provided requirements for designing prototypes of global initiatives.
• Experienced in developing To-be business process flows for user requirements
• Experienced in Client interaction, estimation, planning, scheduling, metric analysis, tracking, monitoring.
• Extensively involved in project planning, budgeting, execution, monitoring and resource balancing skills with the ability to support simultaneous projects.
• Experienced in running DCO sessions with customer for PEGA projects.
• Experienced in requirement elicitation by conducting workshops, creating Business Requirement Documents BRD and maintaining Requirement Traceability Matrix RTM
• Interfaced with business users to prepare and update Business Requirements document (BRD) and use cases.
• Experience in interface requirements elicitation and Third party vendors coordination for application integration.
• Design prototype for requirements elicited and coordinate sessions on Usability engineering.
• Conducted walkthrough sessions on user requirements to Development, Quality assurance team for accurate implementation of the application and comprehensive identification of test cases/scenarios.
• Provide presentations to the business team on new requirements and coordinate user acceptance testing sessions
• Defining system and integration test cases, creating test scripts, analyzing bugs, interacting with QA / dev teams in fixing errors.
• Experienced in coordinating, negotiating, and motivating onsite - offshore development team in support of timeline and IT project deliverables.
• Ensured all artifacts compliance with customer Policies and guidelines.
• Served as the main liaison between technology development team and business end-users
• Expert in translating the business and user needs into proper system requirement specifications
• Created data models for new database development, installed and configured relevant network components to ensure database access, consistency, and integrity.
• Coordinated User Acceptance testing of software development deliverables through iterative evolutions.
• Experience in designing test strategies, test cases, and test scripts and conducting User Acceptance Testing (UAT).
• Actively involved in gathering user Requirements, User/System Documentation, user training and testing developed reports.
• Provided floor support during initial days of a application go-live to educate end users in understanding the application.
• Incident tickets triaging and resolution.
• Expert knowledge with MS Office suite MS Excel, MS Word, Power Point and Project

TECHNICAL SKILLS

Business analysis Tools: MS Visio 2003, PEGA DCO, MapAgile

Methodology: Agile, Rapid Application Development (RAD), Waterfall Methodology, Iterative/Incremental

Team Skills: Coordinating, Facilitating, Project planning and Tracking, Summarizing and Reporting.

Operating Systems: Microsoft Windows XP Professional, UNIX.

Reporting: PEGA BAM, Cognos.

Development Tools: Visual Studio 2005, JSP, HTML/XML, Java, PEGA, Sybase, PL/SQL.

Tools: Query Analyzer, Visual Source Safe, Star base, SQL*Plus, HP Quality Centre, Rally Software

Other Tools: MS Office Suite 2013, Visio, MS-Project, Visual Source Safe (VSS), Star Team, Lotus Notes, PEGA PAL, PEGA PMF, Clarity PPM

PROFESSIONAL EXPERIENCE

Confidential, Dearborn, Michigan

Senior PEGA Business Architect

Responsibilities:

• Study To-be business process model
• Study existing applications used by business and perform gap analysis based on the To-be process model
• Elicit business requirements based on business benefit & perform impact analysis.
• Conduct Planning poker sessions for estimation
• Assist in defining the standards and guidelines for the project
• Lead DCO Sessions for eliciting detailed requirements
• Create Application Profile and develop UI wireframes
• Provide Solutions for Architecture challenges
• Design and Develop software using Agile methodology
• Plan iterations, identify and define Features/User Stories into Rally
• Identify and raise issues in Clarity PPM
• Provide assistance in designing the application based on business requirements.
• Classify Core vs. Country specific requirements
• Suggest improvements to usability design
• Coordinate with business and address any design or development team clarifications
• Transitioning business requirements to Design, development and testing team
• Track iterations and accomplish team goals within the SLA.
• Perform high level testing on the application build
• Maintain Documentation and Standards.
• Weekly Status Report Preparations
• Assess change requests raised by business and clarify design and development team

Confidential, Berkeley Heights, New Jersey

Business System Analyst

Responsibilities:

• Project Planning and task prioritization
• Analyse and prepare Business requirements document for the change requests
• Publishing report on need basis for client requests
• Coordinate with Offshore, Interfacing teams on elaborating new change requests
• Daily/weekly status reporting
• Conduct walk through to business for new change requests which are scheduled for a particular release
• Create test plan and test cases for system/integration and QA testing
• Incident ticket triaging and resolution
• Maintain Documentation and Standards.
• Incorporates specific treaty rules to systemically layoff treaty reinsurance correctly.
• Provides the business community with a tool that is integrated with the current underwriting process and more effectively performs premium layoffs.
• Provides automation of treaty layoff, pricing and booking.
• Facilitates the placement, pricing, negotiation and booking of facultative insurance.

Confidential

Business System Analyst

Responsibilities:

• Study To-be business process model
• Study existing applications used by business and perform gap analysis based on the To-be process model
• Elicit business requirements based on business benefit & perform impact analysis.
• Conduct requirements workshops
• Prepare Initial build for the business requirements elicited
• Provide assistance in designing the application based on business requirements.
• Create test plan and test cases for system and integration testing
• Coordinate usability engineering sessions for GUI implemented
• Prepare project plan, Monitor and track each task to closure, Code delivery
• Classify Core vs. Client specific requirements
• Coordinated Performance run analysis.
• Conduct walkthrough of business requirements to Design, development and testing team
• Detailed testing on the application build
• Maintain Documentation and Standards.
• Daily/Weekly Status Report Preparations
• Assess change requests raised by business and clarify design and development team
• Triage issues/defects raised in Quality center during various phases of testing
• Track PEGA service requests on cross browser compatibility issues
• User sign in and registration
• UI Content and features
• Data transformation from Velocity to the Web
• Ability to populate Certificate of Insurance from Velocity
• Ability for clients to manage Certificate of Insurance information, certificate holder and driver information.
• Ability to view, print and email Certificate of Insurance information.
• Ability to populate Certificate of Insurance from Velocity
• Ability for clients to manage Certificate of Insurance information, certificate holder.
• Ability to view, print and email Certificate of Insurance information.
• Ability to view print and export payment summary data.
• Ability to view, print and export coverage details.
• Ability to report claim to carriers.

Confidential

Business System Analyst

Responsibilities:

• Study To-be business process model
• Study existing applications used by business and perform gap analysis based on the To-be process model
• Elicit business requirements based on business benefit & perform impact analysis.
• Conduct requirements workshops
• Prepare Initial build for the business requirements elicited
• Provide assistance in designing the application based on business requirements.
• Classify Core vs. Country vs. LOB specific requirements
• Suggest improvements to usability design
• Coordinate with business and address any design or development team clarifications
• Conduct walk through of business requirements to Design, development and testing team
• Perform high level testing on the application build
• Maintain Documentation and Standards.
• Weekly Status Report Preparations
• Assess change requests raised by business and clarify design and development team
• Triage issues/defects raised in Quality center during various phases of testing
• Provide floor support