SUMMARY

• Over 7 years of experience in Information Technology, in which 5+ years of diverse experience in Salesforce.com CRM as a Business Analyst and Administrator.
• 401 Certified Salesforce Developers.
• Techno - Functional experience with Salesforce Sales cloud and Marketing cloud as system administrator and guiding clients on CRM solution for sales, marketing and services teams.
• Experienced with Retail, Telecommunications, Utilities, Banking and Health care industries business needs and blending them with the package based solutions to meet all the variety of IT needs of each customer.
• Experience with IBM Sterling CPQ Cloud Service for Salesforce.com to configure, price, quote, and create proposals immediately, and streamline renewals.
• Hands on experiencein Administration setup like managing Users, Security Controls and Data Management on service cloud for HR team.
• As Business Analyst, expert in gathering business and technical requirements from both formal and informal sessions utilizing a variety of software tools.
• Highly proficient in preparing Business Requirement documents (BRD), Functional Requirement Documents (FRD), User Requirement Document (URD), essential in bridging the gap between Business Management and the Development Teams.
• Experience in working across various SFDC implementations covering Sales Cloud, Service Cloud, Chatter and App Exchange applications.
• Proficiency in administrative tasks like creating Profiles, Roles, Users, Page layouts, Email services, Approvals, Workflows, Reports, Dashboards, Tasks and actions.
• Worked on the designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, and various other components as per the client and application requirements.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
• Created various profiles and configured the permissions based on the organizational hierarchy.
• Designed junction objects for relationships (lookup and Master-detail) and implemented various advanced fields like Pick lists, Custom Formula Fields, Field Dependencies, Work Flows rules, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Experience in data migration from MS outlook, Excel and Legacy Systems by using Data Loader, Import Wizard.
• Strong knowledge of SDLC process and experience working in teams implementing Agile Scrum Methodologies.
• Experience in lead case management (Web-to-Lead, Email-to-Case).
• Experience working with salesforce.com sandbox and production environments.
• Excellent Interpersonal and Communication skills, fast learner, hardworking and good team player.
• Accustomed to working in both large and small team environments.
• Self-motivated and ability to adapt quickly to challenges and changing business environments.

TECHNICAL SKILLS

SFDC Technologies: Workflow &Approvals, Apex Classes, Apex Custom Controllers and Extensions, Apex Triggers, Force.com, Visual Force Pages, SOQL, SOSL, DML, AJAX, Eclipse IDE, Data Loader, Relationships, Reports, Dashboards, Analytic Snapshots, Email Templates, Roles & Profiles, Validation Rules, Sharing Rules, Formulas

Languages: HTML, JAVA, XML, SQL, UML, APEX

Configuration Skills: SFDC Standard Object Configuration: Campaigns, Leads, Accounts, Contacts, Opportunities, Price Books, Products, Assets, Contracts, Cases, Solutions, Ideas, Cases, Solutions, Ideas, Queues, Quotes and Custom Object development Field creation, Page Layout creation/editing, Related list customization, Record Types, Field Level and Object level security, role hierarchies, sharing models, Workflow: time-dependent actions, field updates, email alerts, task creation

Operating Systems: Windows 8/ Windows 7/ Windows XP /Windows Vista, Macintosh

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

Salesforce Administrator/Business Analyst

Responsibilities:

• Interacted with various business team members to gather the requirements and documented the requirements.
• Understoodbusinessgoals andbusinesscontext and translated them into technical specifications.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers.
• Created Users, Roles, Public Groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Designed and deployed dynamic workflows, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Developed Configurations in Salesforce for DocuSign E-Signature, a Digital Transaction Management System used to securely sign, send and manage the documents in the cloud.
• Worked on Salesforce.com platform Apttus and advanced Apttus configurations.
• Experience with Salesforce data tools such as Data Loader and Eclipse Force.com IDE for data migration.
• Experience integrating salesforce.com with other apps.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on detail pages.
• Used Apex Data Loader to migrate data such as accounts, campaigns from different legacy systems.
• Implemented Standard and Custom Apex Controllers to handle business logic and used debug logs to trace the execution.
• Created Custom Email Templates as part of sending alerts to users based on the business requirement.
• Created Campaigns to send thousands of emails at a time using just an email alert workflow and a trigger.
• Developed complex formulas to calculate response times and show flags reminding customer service reps to respond to customer queries in due time.
• Used Enterprise WSDL and developed Inbound Custom Web Services to expose native logic to external clients.
• Implemented Test Classes to cover positive and negative use cases for Classes and Triggers and achieved close to 100% coverage.
• Performed IDE and Deployments across sandboxes and to Production Instance.

Confidential, Peoria, IL

Salesforce Administrator/Business Analyst

Responsibilities:

• Performed the detailed analysis of functional and technical requirements; designed & deployed the custom objects; identified the lookup and master-detail relationships; and created the junction objects. Demonstrated ability to translate customer requirements into specification.
• Provided data access reports to Compliance and Security ensuring that data and roles are properly defined and transparent.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Implemented Salesforce Service Cloud for the Buy to pay Accounts team.
• Created Email to case, Case Creation, Assignment Rules, Milestones setup for the cases, Escalation Rules.
• Created triggers to automate the process of Milestones, Creating Service Cloud Console for the business users.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Used field level security along with page layouts to manage access to certain fields.
• Created new User Accounts and assigned Profiles as per their role in role hierarchy.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Involved in authoring Business Requirement Documents (BRD) into System Requirement Specifications (SRS) and identifying interface and business process specifications.

Confidential, Charlotte, NC

Salesforce Administrator/Business Analyst

Responsibilities:

• Involved in Salesforce.com application Setup activities and customized the apps to match the functional needs of the organization.
• Agile Development Methodology was followed for the implementation.
• Worked closely with sales team and business analysts and performed detailed analysis of business and user requirements, designed the solution by customizing various standard objects of SalesForce.com (SFDC).
• Implemented Apex Data loader "Command Line Interface (CLI)" to automate the data loading process for the sand box refresh activity.
• Worked on various AppExchange products according to the needs of the organization.
• Designed and developed Apex Programs, Apex Triggers for various functional needs in the application.
• Designed Visual Force Pages and Dashboards and various other components as per the client and application requirements.
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components to suit to the needs of the application.
• Used Data Loader for insert, update and bulk import or export of data from Salesforce.com S Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Confidential, Johns Creek, GA

Salesforce Administrator/Business Analyst

Responsibilities:

• Interacted with various business team members to gather the requirements and documented the requirements.
• Fully reviewed database schema to understand the types of relationships between standard and custom objects.
• Improved the performance of the system by making code changes as well as removing workflow rules.
• Deleted workflow rules and implemented the field updates in before triggers to increase performance.
• Used error-handling techniques to handle the errors and send emails upon the severity of the error.
• Used oops programming concepts, code reusability, utility classes and inheritance for implementing business requirements.
• Worked with components, functions and global variables to embed links to default actions for creating new Accounts, Contacts and other standard objects.
• Evaluated Salesforce.com support module for call-center and help desk application.
• ConfiguredsecurityandorganizationalhierarchyforsalesforSalesforce implementation.
• Integrated Salesforce.com with external systems using Salesforce Partner Web Services for approval and custom workflow solution.
• Worked with Organization Wide Defaults, Role Hierarchies, Sharing Rules and Manual Sharing to implement Record-based sharing.
• Defined permissions for Profiles and Administrative permissions to grant/deny users access to platform features.
• Implemented custom audit trail for account teams to track account team changes.
• Wrote complex triggers to control the Opportunity level access to users based on the account type and user role using Account Share object.

Confidential, Seattle, Washington

Salesforce Administrator/Business Analyst

Responsibilities:

• Gathered requirements and had a thorough understanding of interpreting customer/clients business needs and translate them into operational requirements.
• Designed Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows and Approval Processes for automated alerts, field updates, and Email generation.
• Integration of Oracle Big Machines Express CPQ Cloud Service for Sales teams and produce 100% error free sales proposals.
• Worked with various functions and end users to identify, document, and communicate standard business processes as they relate to the database. Configured platform to meet requirements including installation and configuration of app exchange applications.
• Used data de-duplication tool to ensure the quality of data being entered in the system.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Created Custom fields, pick lists and dependent pick lists to the custom objects.
• Used Apex Data Loader to migrate data such as accounts, campaigns, cases and leads.

Confidential 

Java Developer

Responsibilities:

• Responsible for designing the application in n-tier fashion as per struts based MVC architecture standards.
• Developed detailed Test Plans and Test Cases in Test Director and executed them.
• Participated in Business Analysis, Requirement Analysis and Data Analysis.
• Test Cases were designed based on Use-Cases and Requirements in Test Director.
• Maintained requirements in Test Director and requirements are traced to Test Cases in Test Director.
• Performed GUI, Functional, System-Integration and Regression testing.
• Extensively used SQL for data integrity testing at the backend.
• Investigated Software defects and interacted with Analysts to resolve technical issues.
• Involved in analysis and study of functional specifications for the enhancement of existing functionality.
• Conducted Smoke testing on new versions.
• Maintained and Troubles hooted Network and its problems in the testing environment.
• Responsible for System Testing, Regression Testing and Acceptance Testing.
• Tested User Interface inconsistency and application functionality.
• Recommending continuous process improvement, maintain QA standards and artifacts.