SUMMARY

• Salesforce.com certified Force.com Developer (DEV - 401) with 7+ years of IT experience including 5+ years of experience inSalesforce.com CRM platform as a Developer.
• Experienced with Retail, Telecommunications, Utilities, Banking and Health care industries business needs and blending them with the package based solutions to meet all the variety of IT needs of each customer.
• Good experience in the complete life cycle of project development (SDLC) including System Analysis, Design, Development, Testing and Deployment.
• Strong experience in development and customization of Salesforce.com applications using Visualforce, Apex classes, Apex triggers, Web services, Batch and Schedule classes.
• Experience in performing CRUD (Create, Read, Update, Upsert, Delete) operations of data using Dataloader, and Import/Export wizards from legacy CRM database into salesforce.com using apex scheduler on timely basis.
• Hands on experience in writing SOQL, SOSL and Aggregate queries in Apex Classes and Triggers.
• Experience in designing robust and advanced Customer, Partner and Employee Communities which include custom features depending on the requirements.
• Experience in creating User Interfaces (UI) using CSS, HTML, Java Script and JQuery.
• Experience working with Eclipse IDE and Force.com Plug-in environment.
• Experience in designing and implementing Salesforce.com applications using Agile/Scrum methodologies.
• Good in understanding Salesforce.com Governor limits, best practices and implemented while writing apex triggers, classes and visualforce pages.
• Developed test classes and test methods to ensure maximum code coverage in production instance.
• Excellent Interpersonal and Communication skills, fast learner, hardworking and good team player.
• Accustomed to working in both large and small team environments.
• Self-motivated and ability to adapt quickly to challenges and changing business environments.

TECHNICAL SKILLS

SFDC Technologies: Apex Programming, Apex Classes, Apex Custom Controllers and Extensions, Apex Triggers, Force.com, Visual Force Pages, SOQL, SOSL, DML, AJAX, Eclipse IDE, Data Loader, Workflow &Approvals, Relationships, Reports, Dashboards, Analytic Snapshots, Email Templates, Roles & Profiles, Sharing Rules, Validation Rules, Formulas.

Languages: HTML, JAVA, XML, SQL, UML, APEX.

Operating Systems: Windows 8/ Windows 7/ Windows XP /Windows Vista, Macintosh.

Database: MySQL, Oracle 10g/9i.

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

Salesforce Developer

Responsibilities:

• Written Apex classes, Controller, Extension Controllers and Apex Triggers in the application for various Business/functional requirements.
• Wrote SOQL, SOSL, Aggregate queries required for the application in Apex classes, Triggers and Batch class.
• Developed apex batch, schedule class to process large volume of data and generated processed data to an excel file and store in the document object.
• Written Apex REST web service classes for inbound calls to salesforce from external applications; developed apex HTTP callout and generated Apex classes using WSDL2Apex (generated stubs) to invoke external application from salesforce to retrieve data and render in salesforce UI.
• Developed apex batch, schedule class to process large volume of data and generated processed data to an excel file and store in the document object.
• Developed custom UI using CSS, HTML, Visualforce components and used JQuery, Java Script for front-end validation.
• Experience in implementing MVC patterns in salesforce.com customizations.
• Used Eclipse, Force.com, Developer console IDE’s for development of Apex classes, Visualforce pages, Triggers and changing meta-data using eclipse.
• Customized and configured Web-to-Lead and provided HTML web page the application users to configure in the application.
• Worked on Case management and implemented Email-to-Case and configured email agent in the organization network, written Auto-response, Escalation and Assignment rules.
• Configured Service console and enabled for service users in the organizations.
• Developed Workflow rules, Actions (Email, Field update, Task) and Email templates to implement the declarative business logic.
• Created Reports using tabular, summary, matrix and joined reports and configured for schedule runs, developed Dashboard components for reports and enabled analytic snapshot to track historic data.
• Used Data loader for migration of data, Object& Field mapping document to map source and target systems.
• Used the various sandbox’s like DEV, ST, UAT for development.
• Configured salesforce outlook settings to integrate salesforce outlook connector with Outlook for creating Contacts, Tasks and Cases.
• Written Apex Test classes to meet Unit testing before migrating from Sandbox to Production environment.
• Deployed code across various sandbox using Force.com IDE, Change Set, Workbench and Force.com Migration tool, prepared package.xml for workbench and Force.com Migration tool.
• Configured SAML based SSO (Single Sign-On) in salesforce by created domain for the organization.
• Developed Configurations in Salesforce for DocuSign E-Signature, a Digital Transaction Management System used to securely sign, send and manage the documents in the cloud.
• Worked on Salesforce.com platform Apttus and advanced Apttus configurations.
• Interacted with the Salesforce.com premium tech support team on a regular basis.
• Good understanding of Governor Limits, Best practices and implemented in Apex classes, triggers and visualforce pages.
• Good experience in implementing best practices and coding techniques.

Confidential, Peoria, IL

Salesforce Developer

Responsibilities:

• Gathered user requirements and involved in application design discussions and documentation.
• Developed custom objects, profiles, sharing rules, roles and integration using web services, as needed by the business.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.
• Implemented Classes and Interfaces.
• Worked with Service Cloud.
• Worked with Apex Scheduler to invoke Apex classes at regular intervals.
• Worked with Dynamic Apex. Executed dynamic SOQL, SOSL and DML queries.
• Responsible for designing system/Unit/UAT test cases.
• Involved in creating macros to meet the requirements, data dictionaries and maintained metadata for each model.
• Used Apex Data Loader for migrating records to Salesforce.
• Involved in data migration to Sand-box and production.
• Used sandbox mode for testing and migrated the code to the production instance in iterations.
• Involved in administrative activities like periodic data cleansing, security setup and workflow update.
• Worked in Agile project model and involved in documenting IT Stories and scoping sprints.
• Worked on various AppExchange products according to the needs of the organization.
• Used Visualforce in development mode to change the behavior and appearance of Visualforce components.
• Implemented Visualforce Templates and Placeholders to encapsulate page elements to be reused across several Visualforce pages.
• Accustomed Picklists, Dependent Picklists, and Record Types to enforce data quality.
• Created Dashboards and Dashboard Components and implemented multiple levels of Dashboards and scheduled Dashboard refresh.

Confidential, Charlotte, NC

Salesforce Developer

Responsibilities:

• Coordinated business process review meetings with multiple teams to establish standard workflow processes.
• Using profiles to control maintenance updates in production environment.
• Developed VisualForce Pages for certifying the User data available for scrubbing.
• Creating web services using Apex to integrate data from different platforms in to force.com.
• Creating unit cases to test Apex classes and triggers.
• Creating visual force controllers to restrict access to custom websites built using Force.com.
• Implemented SFDC web-to-lead functionality into the corporate site to make lead management simple and efficient.
• Implemented AppExchange applications.
• Analyze cases and document solutions related to issues during production and maintenance.
• Creating triggers to enforce constraints on the fields and schedule tasks.
• Creating auto assignment rules using the workflow process to route tasks.

Confidential, Johns Creek, GA

Salesforce Developer

Responsibilities:

• Involved in requirements gathering with multiple project managers, in an effort to better customize, and utilize the full functionality of theSalesforce.com CRM solution.
• Worked on maintaining the functional areas of Accounts, Contacts, Leads, Campaigns, Cases, Opportunities, Quotes, Activities and Dashboards.
• Designed various WebPages in Visual force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Synchronized with the business process review meetings and multiple teams for ascertaining standardized Workflow Processes.
• Responsible for creating various Custom Objects, Tabs, Components and Visualforce Pages and Controllers.
• Created Formula Fields, Validation Rules, Workflow and Approvals for the flexibility and functionality of force platform application.
• Extensively used HTML to maintain uniformity in the Web pages.
• Implemented Case Management Automation to track and solve Customer's Issues.
• Written SOQL queries against force.com API.
• Developed Visualforce Pages, Visualforce Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.
• Load/Manage the data using Apex Dataloader.
• Defined documentation review cycles for the project and assign review tasks to the project team. Follow-up with reviews to see them through to completion.
• Configured and Maintained the Sandbox Environment for easy collaboration of Development.

Confidential, Seattle, WA

Salesforce Developer

Responsibilities:

• Implemented Lead Management, Account Management, Case Management, and Opportunities.
• Used Salesforce.com platform, Force.com IDE for development of Scontrols, Visualforce Pages, Apex classes, Triggers and creating Objects.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages, Java Script, CSS and AJAX to develop custom business logic.
• Performed administration tasks as needed, page layouts, record types, managing custom fields, integration and data cleanup.
• Written Apex Classes, Controller, Extension Controllers and Apex Triggers in the application for various Business/functional requirements.
• Designed process flow and BRD for dynamic Custom and Visualforce pages for APEX triggers, Classes, Test methods & to implement the custom functionality.
• Developed and configured Custom Reports to planning monthly, quarterly and annually and for forecasting.
• Written SOQL, SOSL query language necessary for the application in Apex Classes and Triggers.
• Implemented Web-to-Lead and converted Lead to Custom Client Object.
• Integrated salesforce with external applications using SOAP and REST web services by generating the necessary stubs from the WSDL files for extracting the data from the applications by using web services.
• Written Apex Test Classes to meet Unit testing before migrating from Sandbox to Production environment.
• Good understanding of Governor limits and wrote customized code to not reach governor limits.

Confidential 

Java Developer

Responsibilities:

• Responsible for designing the application in n-tier fashion as per struts based MVC architecture standards.
• Developed detailed Test Plans and Test Cases in Test Director and executed them.
• Participated in Business Analysis, Requirement Analysis and Data Analysis.
• Test Cases were designed based on Use-Cases and Requirements in Test Director.
• Maintained requirements in Test Director and requirements are traced to Test Cases in Test Director.
• Performed GUI, Functional, System-Integration and Regression testing.
• Extensively used SQL for data integrity testing at the backend.
• Investigated Software defects and interacted with Analysts to resolve technical issues.
• Involved in analysis and study of functional specifications for the enhancement of existing functionality.
• Conducted Smoke testing on new versions.
• Maintained and Troubles hooted Network and its problems in the testing environment.
• Responsible for System Testing, Regression Testing and Acceptance Testing.
• Tested User Interface inconsistency and application functionality.
• Recommending continuous process improvement, maintain QA standards and artifacts.