SUMMARY:

• Strategic business - builder offering multifaceted management perspectives, combined with proven success in leading negotiations.
• Accomplished in generating creative ideas and methods to accelerate project deliverables, while ensuring product quality.
• Influential communicator with superior interpersonal skills to interact with individuals at all levels, including C-Level executives, colleagues, customers and vendors.
• Resourceful problem solver with demonstrated willingness in taking on complex issues and adapting to rapid change.

AREAS OF EXPERTISE INCLUDE:

Information Technology Healthcare Project Management Process Improvement Team Building & Leadership racle PeopleSoft ERP Product Management & Development Quality Assurance Lean Six Sigma Cross-Functional Collaboration Incident Management Product Marketing & Operations Management Software Testing Sales & Marketing Resource Management Business Planning

TECHNICAL SKILLS:

Web Server Project Management Institute SQL Server 7.0 Implementation, Configuration & Administration Data Management E - Commerce Design Oracle PL/SQL Program Units TrueComp E-Biz Integrator 3.1 ColdFusion BMC Remedy ARS/ITIL iGrafx SharePoint Advisory Board Payment Navigation & Payment Integrity SAP Financials Control (FICO) PeopleSoft 9.2 Financials, Human Capital Payroll PeopleCode App Engine & App Messaging nVision Crystal SQR Advance SQA ImageNow Sybase PVCS Version Manager Oracle EBS 12 Suite (Order Management) Confidential Foundations Confidential System Administration JIRA IBM Rational Quality Manager

PROFESSIONAL EXPERIENCE:

Confidential, Sacramento, California

Sr. Consultant

Responsibilities:

• Provides a full spectrum of quality Confidential services: acquisition support services, business process analysis, corporate governance, feasibility studies, independent verification & validation, organizational assessments, project management, project oversight, quality assurance, requirements definition, strategic planning with deep domain expertise in Government programs, Confidential management expertise and specialized technical expertise.
• Works with the executive office and stakeholders as Advisory, Independent Verification and Validation, Testing, Quality Assurance Consultant for large scale ERP PeopleSoft project implementation.
• Participate in the creation of deliverables, performing tasks: Fit-gap analysis, requirements analysis, design of customized solutions, analysis of data conversion and interfaces, security, testing, defect tracking (using IBM Rational Quality Manager, Rational Team Concert) and production environments, processes and procedures.
• Perform data collection with technical, managerial and executive staff and analysis in reports.
• Overseeing large scale integration of Hyperion Planning, budgeting, reporting with PeopleSoft Financials 9.1 and 9.2 upgrade (GL, AP, PO, PC, AM., BI, GM, CA modules).
• Assess PeopleSoft master data governance, technical designs, best practices, networking infrastructure, configuration and performance evaluation.

Confidential, San Mateo, California

Sr. Consultant

Responsibilities:

• Works under the VP of Business Process Services & Director of Financial Services; supports International accounting, (VAT and Multi-currency) and interfaces with other modules.
• Functional and Technical PeopleSoft 9.2 resource for Financials (Accounts Payable, Accounts Receivable, Billing, General Ledger, Project Costing, Fixed Assets, eProcurement, Cash and Deal Management for Treasury); PeopleSoft Finance/Human Resources Mapping.
• Gathers requirements and creates specifications for users, works on configuration/setup, month end financial close and regulatory filing/reporting; works with SOX auditors; troubleshoots issues/tickets, project lead on projects, conduct end to end testing, updates operational guidelines and procedures, run GL translation and consolidation, prepares and publishes foreign exchange rates, maintains narrative chart of accounts and trains users; technical resource for PeopleSoft Human Capital Mapping and Workday Mapping.

Confidential, Santa Clara California

Confidential Manger - Sr. Critical Situation Manager

Responsibilities:

• Provide a high level of support to the covered Confidential applications (SaaS) within the defined SLAs by working with channel partners, solution consultants, sales organization, developers, network team, customer support, integration team and follow Confidential processes (ITIL & PMO). Stays abreast on latest technology; makes recommendations on future direction, and disseminates relevant information to others in the Department.
• Participates actively to Confidential innovation and continuous process improvement; adheres to and leverages Confidential processes and methodologies in completing work and designing Confidential solutions. Responsible for creating project framework for the Confidential department by understanding incident process from inception to closure.
• Created workflow through Visio, requirements documentation and collaborated with different business units.
• Created processes for knowledge management and published through intranet.
• Submitted enhancements/additional functionalities for process improvements; created test scenarios for UAT. Responsible for managing and resolving major incidents, critical customer situations, escalations and outages of Confidential products ( Confidential Service Automation, Project Portfolio Management, Confidential Business Management, Orchestration, Discovery, Performance Analytics, Work Management, HR Service Automation & Mid-market Applications) by ensuring proper teams are engaged; provide high level communication to stakeholders; customers and Executive management.
• Executes active incident management processes by assessing severity and impact through ITIL framework; facilitate and determine resolution by engaging additional resources such as development, networking, cloud infrastructure involving Data centers, ISP, and security to provide relief and restore service.
• Conduct post-event analysis, post-mortem, project management, and program management, and problem management, knowledge Management to address issues permanently or prevent issue from re-occurrence.

Confidential, Carlsbad, California

Sr. Consultant/Project Manager/Sr. Commercial Business Systems Analyst

Responsibilities:

• Worked closely on a global, multi-cultural environment, multi-lingual, multi-currency, manufacturing, cross-functional team that is agile and dynamic work environment supporting key production systems worldwide: oversee and manage the lifecycle of development requests (from design to roll-out) of Order Management Systems for internal and remote users, Adidas Cresting Systems, Custom Clubs Configuration System, Accounts Receivable, Kubra/BillTrust Invoicing, Monthend Closing, COGS, Monthly/Weekly Forecasting/Reporting, CRM Account Viewer, Product Management (macro model, sku/article, grips setup & interface); cross functional application implementation and integration resource for Peoplesoft Financials & Comfil conversion to Oracle EBS 12 Suite.
• Designs broad range of Confidential application solutions, created project plans, system specifications, test plans, and post implementation support, integration with other systems and facilitates the selection of appropriate solutions by formulating business case or statement of work to address business needs and balances tradeoffs in cost and quality.
• Tests key Confidential business applications and integration components to ensure completeness, quality, and correctness of work.
• Accountable in Order Management application related changes to achieve KPI through Change Management processes; documents changes (SharePoint, JIRA, Team Foundation); schedules and controls releases to test and production environments to ensure correct components are released.
• Maintains relationships with channel partners within divisions outside of US as required supporting and maintaining Confidential systems. Participates in bi-annual Confidential audits to ensure Confidential business applications are secure. Involved actively in monthly innovation meetings, B2B/B2C e-commerce projects from the order management perspective to increase Market Share and enhance the quality of their services.

Confidential, San Diego, California

Sr. Consultant/ SME/Project Lead/Sr. Business Systems Analyst

Responsibilities:

• Functional and Technical consultant for PeopleSoft 9.1 Financials (AP, GL, eProcurement), Human Capital (Ben. Admin & Payroll).
• Configured modules, workflow, security, performed data analysis, design, test, troubleshoot issues, trained users, created reports, managed Confidential projects and worked with stakeholders to support Financial and HR systems.

Project Manager/ Sr. Business Systems Analyst

Confidential

Responsibilities:

• Functional/technical Lead and Project Manager on multiple strategic and capital projects by working with the PMO and Portfolio manager. Gathered scope, collected requirements, prepared project charter, worked on budgets, estimates, procurement management (legal review/approval), and resource management. Performed fit/gap analysis, gathered requirements, data mapping, conversion of systems across multi-facilities, system analysis and design, data collection/workflow, business process redesign, data modeling, developed functional and technical specification. (Project Management Methodology: Agile, Waterfall, User stories, requirements gathering, Rational Unified Process, Use Case, Lean, and Kaizen).
• Conducted software selection on business software system including requirement interviews, scope definition, vendor research and evaluation, demonstration and input for decision making.
• Collaborated and assisted C-Level management on all their monthly reporting needs, review strategic & departmental goals, identify problems, and suggest changes for improvement.
• Effective two way communicator with stakeholders offering solid interpersonal skills to build mutually beneficial relationships and interact with individuals at all levels.
• Developed test cases, test conditions, test scenarios & performed Unit Testing, Regression Testing, User Acceptance Testing, Integration Testing on projects assigned.
• Trained users on new functionality and provided lessons learned and documentation
• Ensure optimal performance and functionality meets business requirements in software enhancements in PeopleSoft by developing & maintaining Crystal reporting, clinical and financial system integration for McKesson STAR/HBOC, Passport, and Real Time Eligibility for insurance verification, Charge Capture, TransUnion, MedAsset, Accuro Denials Management, Patient Access/Scheduling and Enterprise Performance Systems.
• Proficiency in SQL/Query, Security, PeopleTools, PeopleCode, Application Engine, Application Designer, Tree Manager, nVision, Crystal Reports and understanding of relational database.
• Supported Oracle PeopleSoft Financials & Human Capital modules on AP to AM, COA Chart of accounts, bank setup, business unit security or third party systems and integration between AP, AR/BILLING, PC, AM, GL, EPM, Benefits, Payroll, Project Accounting, Service Management, Change Configuration, Incident, Problem Management, Ascent Revenue Management System.
• Setup FMS configuration in GL, AP, AR, BI, PC, AM, such as asset books, asset categories, cost type, depreciations, asset profiles, processed allocation with fund accounting and verified interfaces such as transaction loader, retiring assets and performed post production support.
• Prepared and insured well in running and loading Oracle PeopleSoft Financial Reporting processes for all St. Luke’s entities: Annual Budget, Volume & Actual Budget, Statistics/Unit of Service, Payroll/PTO Accrual, Flexbudget, FTE, Internet Browse Reports in PeopleSoft Financials, Oracle PeopleSoft EPM (Enterprise Performance Management) and Ascent Revenue Management Systems and Ascent Revenue Management Systems.

Environment: EPIC, Remedy, 5010, ICD-10, PeopleSoft Financials 9.0, Oracle SOA Suite for Healthcare Integration, HP Unix, Unix AIX, Sybase, Windows, Ascent Revenue Management Systems, Crystal & nVision Reporting, McKesson STAR/HBOC, Passport, Real Time Eligibility, Charge Capture, TransUnion, MedAsset, Accuro Denials Management, Patient Access/Scheduling and Enterprise Performance Systems, ImageNow, Sybase

Confidential, San Diego, California

VP Business Operations

Responsibilities:

• Administered Franchise point-of-service, accounting, merchant services and surveillance software. Managed multiple concurrent projects and steered on-going promotions, product launch and product management.
• Defined roles, delegated tasks, set up team schedules and measured performance.
• Ensured the continuous flow of operations drove business development efforts and oversaw sales, maintenance and personnel issues.
• Championed and delivered top quality service to customers. Supervised over 20 employees.
• Authored a comprehensive business plan for each financial year and led efforts in achieving business objectives.

Environment: Quickbooks, POS Aloha Retail, MS Office Suite (Excel, Word, Access, PowerPoint, Outlook)

Confidential, San Diego, California

Project Manager / Senior Business Systems Analyst/Senior Quality Assurance Engineer

Responsibilities:

• functioned as a point of contact with the user community in regards to PeopleSoft Financials and Human Capital product enhancements, functionality recommendations and troubleshooting.
• Designed, initiated and executed software testing for Service Center, Asset Center products across various platforms. Facilitated program specification activities for Data Integration.
• Served as the Functional and Technical Subject Matter Expert for PeopleSoft Financials and Human Resources worldwide (US, UK, France, Germany, Italy, and Spain). Ensured the optimal performance of PeopleSoft application servers, production and development databases through continual maintenance.
• Tested Software products on various platforms, performed white box & black box testing, integration, regression, unit testing, HP-Unix scripting, HP LoadRunner.
• Supported Peregrine Service Management, HelpDesk, Configuration, Problem, Incident, Change Management System