SUMMARY

• 7+ years of professional experience in Application Software Designing, Development, Testing and Implementation.
• Experience in the complete life cycle of project development (SDLC) including System Analysis, Design, Development, Testing and Deployment.
• 4 Years of experience with Sales force CRM, Customization, Security Access, Workflow Approvals, Data Validation, Data Utilities, Analytics, Sales, Marketing, Customer Service and Support Administration
• Expertise in standard Sales force configuration that include workflow rules, page layouts, Record Types, Approval Processes, Assignment rules, Validation rules, bulk Triggers, etc.
• Worked in building Custom Applications that includes administration, configuration, implementation and support experience withSalesforce.com platform.
• Proficiency in administrative tasks like creating profiles, roles, users, page layouts, email services, Approvals, Workflows, Reports, Dashboards, Tasks and actions.
• Worked on the designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, and various other components as per the client and application requirements
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.

TECHNICAL SKILLS

Force.com: Apex, Apex triggers, Force.com IDE (Eclipse)

VisualForce: Custom VisualForce Pages

SFDC Tools: Data Loader, Connect offline, Apex Explorer

Web: HTML, XML, CSS, JSP, JavaScript, WSDL, SOAP

Languages / Technologies: Database, MySQL, ASP.NET, JavaScript, Java, HTML, DHTML, XML

PROFESSIONAL EXPERIENCE

Confidential, Aliso Viejo, CA

Salesforce.com Developer

Responsibilities:

• Created Web to Lead for partner on boarding and deal registration forms
• Developed Queues for the specific leads based on the lead assignment rules
• Created approval process for the partner and deal registration users
• Implemented the logic to find the existing matches for the account, contact and opportunity
• Wrote various queries in generating reports using combination of custom objects and standard objects
• Perform administration tasks as needed, managing custom fields, integration and data cleanup
• Involved in security levels and privileges by customizing Salesforce.com Profiles and Roles
• Migrated Accounts, Leads, Contacts, Opportunities and sales data from external systems into Confidential Salesforce.com instance
• Involved in setting up field level access for each custom object created based on the user’s role within the organization.
• Worked with field & page layout customization for the standard objects like Account, contact, Leads.
• Involved in customizing custom objects, tabs, fields, page layout as per the business need.
• Have worked on moving data from external legacy system into Sales force application using Informatica cloud, Apex Data loader & CSV files

Environment: Saleforce.com platform, Reports, Custom Objects, Custom Tabs, Page layouts, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug - in, Apex language Integration, Data migration, SQL, Java, Windows XP

Confidential, Relaigh, NC

Salesforce consultant

Responsibilities:

• Worked as enhancement team member and performed the roles of Salesforce.com Developer and Administrator in the organization.
• Created user Roles and Profiles and given them Security controls and shared settings.
• Customized tab worked with various standard objects like Accounts, Contacts, Leads, and Campaigns, Cases.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Developed workflow rules for various tasks and Email alerts as per the requirement.
• Developed Approval process for the application by implementing custom formulas in different stages of approval.
• Designed various Webpages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Developed Custom Reports and Dashboards as per given requirements.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Custom Component, Custom Controllers, Workflow & Approvals, Custom Objects, Custom Tabs, Page Layouts

Confidential, Morrisville, NC

Salesforce.com Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Interacted with various business team members (JAD Sessions) to gather the requirements and documented the requirements.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, Dashboards
• Successfully established a new lead follow-up procedure which shortened the response time to qualified leads and generated more meetings for the account executives
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Created and used Email templates in HTML and Visual force.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP

Confidential, Sunnyvale, CA

SalesForce Administrator

Responsibilities:

• Created user Roles and Profiles, security controls and shared settings.
• Worked on various SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
• Implemented field level security, profiles and audit trail setup.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Training the internal business users to use the application and develop their own custom reports.

Environment: Saleforce.com platform, Roles, Profiles, Security control, Apex triggers, Reports, Custom Objects, Email Services, Windows XP.

Confidential, Bloomington, MN

Salesforce.com Developer

Responsibilities:

• Responsible for migrating opportunities and quotes initially using data loader from legacy Clarify CRM to Salesforce.com using Apex Data Loader.
• Integrated Salesforce.com to back office systems for bi-directional data exchange using APEX API and custom web services.
• Developed java based integration packages for loading campaigns, territorial leads and opportunities into Salesforce.com from Clarify CRM.
• Deployed Apex triggers, classes, Visual Force pages and controllers for custom functionality.
• Responsible for leading the customization of opportunities and currency management within Salesforce.com.
• Merged and enhanced functionality from Clarify CRM to Salesforce.com that included development of custom page layouts, user profiles, custom objects, validation rules and workflow rules.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Email Services, Eclipse IDE Plug-in, Windows XP.

Confidential

Sr. Programmer Analyst

Responsibilities:

• Designed and coded the JSPs and done client side validation with JavaScript and some DHTML to dynamically hide and display sections of the page.
• Involved in detail design document preparation
• Created the new additional tables and triggers/sequences required in the oracle 8i database
• Worked with the development team to transition the project from design phase to implementation phase.
• SQA (Software Quality Assurance).

Environment: Oracle, Java.JSP, Servlets, EJB