SUMMARY

• Around 8 years of Progressive experience in IT industry includes 5 years of experience in Salesforce.com as an administrator & developer using Force.com, Apex and Visual Force and other web tools.
• Experience in SFDC Configurations/Customizations - as an Administrator and Developer.
• Experienced on various sections of SFDC like User Management, Activity management, Roles, Profiles, Security access and Sharing Rules, Analytics, Reports and Dashboards.
• Tabs, Custom fields, Custom objects, Page layouts, Validation Rules, Triggers, user interface etc.
• Experienced in Reassigning of leads, cases, opportunities based on change in owners; developing Account and Contact Hierarchy.
• Implemented Advanced Visual Flows
• Good hands in Data Loads for SFDC Standard objects, Custom objects.
• Experience in using different data tools - Apex Data Loader, Excel Connector, Import Wizard, SFDC Data Export, Mass Delete etc.
• Experienced working wif Force.com IDE and Force.com Plug-in environments.
• Experience over creating workflows, approval processes, validation rules and sharing & security rules.
• Experience in Designed, developed and deployed Apex Classes, Controller Classes, Visualforce Pages and Apex Triggers, web pages using Sales force lighting Design system for various functional needs in the application.
• Expertise in querying SFDC database using SOQL&SOSL queries using Force.com Explorer.
• ImplementedCustom LabelsandCustom Settings for referencing data set acrossApex Controllers.
• Deployed Standard and Custom Components usingChange Sets.
• Developing Custom report based on requirement, and complex reports and dashboards using HTML, PDF, Apex, Visualforce page and mail merge.
• Skilled in implementing internet and enterprise application wif Core Java, SQL, PL/SQL, HTML, XML, CSS, JSP, JavaScript, jQuery, Ajax, MySQL, WSDL.
• Integrating Salesforce wif legacy system using SOAP&REST web services also experienced on working wif data structures to manage large amount of data efficiently.
• Highly motivated wif the ability to work independently or as an integral part of a team and committed to highest levels of professional and personal excellence.

TECHNICAL SKILLS

Salesforce Technology: APEX Language, SOQL, SOSL, APEX Trigger, APEX Classes, APEX Web Services, Visual Force (Pages, Components & Controllers), APEX data loader, Jitterbit Cloud data loader, S-Controls, Force.com APEX Explorer, AJAX, Workflow & Approvals, Dashboards, Reports, Analytic Snapshots, Custom Objects, Force.com Eclipse IDE Plug-in.CRM (Oracle, Clarify). Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom Settings, Custom Labels and Tabs, Account

Custom Integration: Management, Contact Management, Email Services, AppExchange Package & Custom Application and Sandbox Data Loading.

Force.com tools: Apex Data loader, Force.com Apex Explorer, AJAX tool kit, Force.com Migration Tool, Force.com Excel connector, Workbench.

Web Technologies: Java Script, JQuery, XML, JSON, HTML, SOAP&REST

IDE: Eclipse, Force.com Eclipse IDE plug-in.

SDLC Methodologies: Agile methodology, Waterfall

PROFESSIONAL EXPERIENCE

Salesforce Administrator/Developer

Confidential, RI

Responsibilities:

• Involved in requirement gathering from users to successfully strategize and plan each project, and implement those plans to their organizational needs.
• Design Requirement documents and functional document for the development team.
• Created Managed Packages wif deprecated annotations to be available for partner Salesforce users.
• Set up Marketing Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules.
• Configured Campaign Management, Campaign Influence and Lead Conversion.
• Configured the Case Management Process.
• Developed complex reports and dashboards using HTML, PDF, Apex, Visualforce page and mail merge.
• Worked on SRS Document, analyze requirements and define solution based on Salesforce.com Out of the Box (OOTB) functionality.
• Used Organization security, Network-based security and Session security to implement platform security.
• Used Picklists, Dependent Picklists, and Record Types to enforce data quality.
• Used Tab permissions, Record Type permissions and Field Level Security to implement Component-based security.
• Used Tabular, Summary and Matrix reports to create Standard reports and Custom reports.
• Designed and modified Approval processes and created Approval steps which used email alerts and field updates.
• Worked wif Approval processes dat used Email Approvals and Parallel Approval steps.
• Used Process Visualize to study Approval steps.
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Designed Validation Rules along wif Roll-Up Summary Fields to maintain data quantity and data consistency.
• Created Visualforce pages which identified a region to be updated to enforce partial page refreshes and display the status of Ajax requests to display different values depending on whether it is in progress or completed.
• Implemented Visualforce pages wif public-facing websites by using Force.com Sites.
• Specify timers dat send Ajax update requests to Force.com according to a specified time interval.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.
• Implemented Classes, Interfaces, Keywords and Annotations.
• Integrated Apex wif External services by making callouts dat used SOAP and WSDL.
• Worked wif Apex Scheduler to invoke Apex classes at regular intervals.
• Worked wif Dynamic Apex to access sObjects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
• Add methods dat can be called from Visualforce pages to Controller Extensions.
• Created Custom Controllers to make external web service callouts, validate and insert data.
• Created Custom Visualforce components and attributes to override the look and feel of standard Visualforce components.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, HTML, CSS, Java Script, S-Controls, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Web Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Salesforce Administrator/Developer

Confidential, Philadelphia, PA

Responsibilities:

• Involved in identifying, planning and implementing new salesforce.com features and functions (new screens, workflow, objects, reports) to meet business requirements.
• Data Integration wif existing legacy system.
• Involved in designing, coding, and implementing the Custom objects and Custom fields.
• Worked on standard salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Reports and Dashboards.
• Implemented Reports on Payments, Opportunity created, Leads to Opportunity conversion, cases generated.
• Used analytic snapshots for bi-weekly reports.
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also, created junction objects to establish connectivity among objects.
• Designed Workflows, validation rules, assignment rules, Approval Process.
• Implemented web based case management automation - Web to Case.
• Implemented Email-to-Case using XML.
• Implemented Self-Service Portal and halped users in resolving ticketing issues.
• Designed various HTML Email templates for Auto-Response to customers.
• Assigned profiles and roles to users as per the organizational requirements.
• Developed Visual Force Pages, Visual Force Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• Extensively used HTML tags, Frames and CSS (Cascading Style Sheets) to maintain uniformity in the web pages.

Environment: Salesforce.com platform, Components and Controllers, Data Loader, Workflow and Validation Rules, Reports and Report Types, Custom Objects, Tabs, Email Services, Security Controls, HTML, JavaScript, Apex Language, Visual Force Pages, Eclipse IDE Plug-in.

Salesforce Administrator/Developer

Confidential, Oklahoma City, OK

Responsibilities:

• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Agile Development Methodology was followed for the implementation.
• Worked closely wif sales team and business analysts and performed detailed analysis of business and technical requirements. Designed the solution by customizing various standard objects of Salesforce.com (SFDC).
• Worked on various AppExchange products accordingly to the needs of the organization.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Content, Reports and Workspaces.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Custom Buttons, Custom Links and Components.
• Developed SOQL and SOSL queries to get data from different related objects.
• Developed visual force pages using apex components.
• Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Involved in creating a sync of contacts, email alerts, events and tasks between Salesforce to Outlook and Outlook to Salesforce successfully.
• Created various profiles and roles and configured the permissions based on the organizational hierarchy requirements.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Used Chatter profiles for different users.
• Experience wif Web services, API and Customer Portal sites.
• Created different Formula Fields for the various standard and custom objects.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created many Approval Process needed in the various stages of the application.
• Developed many Report Types and created various Reports (summary reports) using the Report Builder per the need of the organization.
• Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used Sandbox for testing and deployed the code to the production using Deployment Chain Set.

Environment: Windows 7, Force.com Platform, Salesforce Unlimited Edition, Salesforce.com Custom/Standard Objects, Custom Tabs, Page Layouts, SOQL/SOSL Queries, Workflow & Approvals, Reports, Crystal Reports, Force.com Eclipse Plug-in, Salesforce.com sandbox, MySQL, Data Loader, Email Services, Security Controls, java, WSDL, AJAX

Web/UI developer

Confidential

Responsibilities:

• Analyzed business requirements, participated in technical design, development and testing of various modules assigned.
• Followed Agile methodology for developing the application.
• Made the application responsive using Bootstrap.
• Engaged in web designing using HTML 4/5, XHTML, CSS 2/3, JavaScript and extensively used Table Less Design in CSS for positioning.
• Developed page layouts, Navigations and presented designs and concepts to the clients and the management review.
• Designed Frontend wif in object oriented JavaScript Framework like Jquery.
• Used jQuery to make the HTML, DHTML and CSS code interact wif the JavaScript functions to add dynamism to the web pages at the client side.
• Implemented Images, Logos and Icons dat are used across the web pages using Adobe Flash and Photoshop.
• Used Adobe Experience manager for building websites, mobile apps and forms.
• Developed client - side AJAX application dat uses XSLT, XPath, JavaScript OOP, and more Bind objects and retrieve them via JNDI interface.
• Co-ordinate wif QA for testing, Production releases, Application deployment and integration.
• Used SVN version control.Environment: HTML4/5, CSS2/3, JavaScript, JQuery, DHTML, DOM, JSON, Bootstrap, AJAX, Adobe Flash, Photoshop, AEM, PLSQL, Oracle, Windows.
• After making the applications to be responsive, worked on different mobile devices bugs (like iOS and android).

Environment: JQuery,JavaScript,DHTML,XHTML,CSS2/3,PLSQL,Bootstrap,AJAX,DOM

Software Developer

Confidential

Responsibilities:

• Involved in development, analysis and design of assigned work using Servlets, JSP, Html, Java Script, and Java Beans.
• Developed JAVA classes as per designed docs.
• Developed Core Java classes and methods for handling data from database.
• Used connection pooling for better performance.
• Developed Ant builds script and ant task classes to clean, compile, copy, run, doc, deploy, jar, war and ear files, and develop web service.
• Performed client side validations using JavaScript.
• Used JDBC Statements to call the stored procedures and Prepared Statements to perform dynamic SQL operations. DAO classes are accessed in EJBs to connect to Database.
• Involved in Unit Test case preparation and Testing.
• Involved in System Test case preparation and execution, UAT support and Bug fixing.
• Deployed the application on Tomcat server.
• Impart noledge to other team members.

Environment: Java, J2SE, JMS, JSP, Servlets, JDBC, HTML, JavaScript, Eclipse, Apache Tomcat, MySQL, Unix.