PROFESSIONAL SUMMARY:

• Over 8+ years of experience in Business/System analysis and Software testing in Oracle Retail (RETEK) and Billing Domain.
• Total IT experience of 7+ years with close to 6 years of experience in Oracle Retail (RETEK), focusing on MOM Modules, primarily in RMS, ReSA, Confidential & RCOM and 2 years in Billing and operational support for Qualcomm’s custom IT applications.
• Experienced System analyst, involved heavily throughout the entire project life - cycle, providing support to both business and technical resources.
• Experienced Business analyst, practiced in capturing business requirements, writing high level design documents, performing gap analysis between goals and existing processes/skills and designing process and system improvements to increase productivity and reduce costs.
• Extensive experience in implementation of financial accounting module Confidential (Retail Invoice matching) and merchandising module RMS (Retail merchandising system).
• Have performed a role of Test Lead, led a testing team comprising of 6 to 7 members, working closely with business analysts, developers, projects managers and the client to ensure that solutions delivered are of the highest quality.
• Experience in recurring billing/usage billing using different recurring billing products like Netsuite and Zuora.
• Knowledgeable of basic accounting principles of accounts payables and receivables.
• Experience in working on the integration testing of Oracle Retail Suite of products (RMS, ReSA, Confidential, SIM and Oracle e-Business suite).
• Successfully driven application demonstration and necessary training in Oracle Retail/RETEK to the key business users in multiple implementation assignments.
• ISEB/ISTQB Certified tester.
• Strong interpersonal skills, highly adept at diplomatically facilitating discussions to better understand client requirements, proposing the design, deciding on the testing scope and co-ordinate with the development/testing team to ensure the quality of the deliverables.
• Have worked closely with clients supporting them during UAT, Production environment testing etc.
• Onsite Client Interactions: Vodafone, UK during their Release 13.2 implementation of Oracle retail Suite. Sainsbury's, UK during their production environment testing of Confidential Version 11 release.
• Worked with prestigious clients, such as GAP Inc (USA), Landmark Group (India), Morrisons (UK), Aditya Birla Retail Limited (India), Sainsbury’s (UK), Tesco(UK), WH Smith(UK), etc.
• Key areas of expertise includes documenting business requirements, functional requirements, high level design, Creation of Test plans, testing strategies and other test design documents, Reviewing test conditions and test cases for functional Regression and Integration testing, Effective defect tracking and reporting to improve communications and reduce delay. Provide operational support as needed.
• Proficient in SQL.
• Knowledge of ISO and CMM process implementation.
• Strong academic record, a first class distinction student in Bachelors of Engineering.(Computer Science and Engineering).

TECHNICAL SKILLS:

Operating System: Windows 95/98/NT/2000/XP, Fair understanding of UNIX

Database: Oracle 9i, Oracle 11g,MS Access

Languages: SQL

Application Areas: Netsuite recurring billing, Zuora billing, RETEK/Oracle Retail RMS- 11,12,13, Confidential 11,12,13, ReSA, RCOM:

Tools: MS office, HPQC, Oracle SQL Developer, Putty, Bugzilla, sales force, Share

PROFESSIONAL EXPERIENCE:

Confidential, Sandeigo, CA

Systems Analyst

Responsibilities:

• Handled the product in capacity of a Systems Analyst
• Handle Bill run operations
• Manage support cases
• Capture and document business requirements for new products
• Configure new products, rate plans, etc.
• Test new product implementation
• Document Finance and Operations team manuals/guides
• Reviewing test conditions, Test Analysis, Test designs, Construction and verification.
• Seeing through phases of implementation, design, development, testing and go live.
• Working with the business during UAT phases of the project lifecycle providing testing advice and support.
• Test new platform releases

Environment: MS Office, MS Visio, HPQC, SQL Developer, Sales force, Share point

Confidential

Senior Business Analyst

Responsibilities:

• Handled the product in capacity of a Business Analyst
• Capture and document business requirements.
• Gap analysis between business requirements and existing processes/skills.
• Provide and discuss solutions to each one of them and convert them into functional requirements.
• Prepare High level Design document.
• Co-ordinate with the development and testing team to help them better understand various process plans, business processes and functionality in detail.
• Test planning including Master test Plan (MTP), testing scope, effort estimation etc.
• Reviewing test conditions, Test Analysis, Test designs, Construction and verification using HPQC.
• Seeing through phases of implementation, design, development, testing and go live.
• Working with the business during UAT phases of the project lifecycle providing testing advice and support.

Environment: MS Office, MS Visio, HPQC, SQL Developer, Putty

Confidential

QA Lead

Responsibilities:

• Handled the product in capacity of a QA Lead
• Understand the functionality of Retail components Confidential and RMS.
• Work on Confidential versions 10 till 13.1.
• Reviewing the functional requirement, business requirement and other documents and identify the gaps (if any) functionally.
• Arrange proper and regular meetings between testing teams, project managers, development teams, Business Analysts. Working with project teams, to agree a consistent approach to testing and to identify risks and dependencies during project phases.
• Test planning including Master test Plan (MTP), testing scope, effort estimation etc.
• Identifying test conditions, Test Analysis, Test designs, Construction and verification using HPQC.
• Seeing through different test cycles of Functional Testing, Integration Testing, and Regression Testing (Run test cases - > Report Bugs - > revise test cases (if needed) - > add new test cases (if needed) - >Reproduce defects if needed for bug fixing - > retesting (test cycle 2, test cycle 3….).
• Perform Functional System, Regression and integration testing wherever applicable.
• Documentation for test completion, provide and complete different matrices for testing and post implementation documentation of lessons learnt from that testing process, Line of attack to prevent similar problems in future projects, plans to improve the processes and finally the recording of new errors and enhancements as an ongoing process.
• Working with the business during UAT phases of the project lifecycle providing testing advice and support.
• Worked as an Oracle Retail Confidential functional consultant to write the test cases and to test the customized functionality in RMS/ Confidential application as per the requirements.

Environment: HPQC, SQL Developer, Putty

Confidential

QA Testing

Responsibilities:

• Handled the product in capacity of a QA Engineer
• Understand the functionality of Retail components like RCOM, RMM.
• Preparation and maintenance of test cases.
• Functional Test case Execution.
• Logging defects and tracking them.
• TDR Investigation and retesting them if they are fixed.
• Help the development team with the test data and investigation.
• Verifying and closing the defects.
• Knowledge Transfer sessions to the new members of the team

Environment: Bugzilla, Toad, Putty, MS Office