SUMMARY

• Skilled and accomplished Professional with 12+ years of experience in Analysis, Quality Assurance, Testing, Development and Support of Software applications.
• Strong experience in Warehouse Management System versions 2006 and 2010(Manhattan Associates), OMS (Order Management System), Web Services, MQ Series, HP QUALITY CENTER, Web Applications and SQL.
• Extensive background in Project that confirms to client requirements. Software Development Life Cycles and Software Testing Life Cycles.
• Well versed in standard SQA Methodologies, Processes, Techniques and Business Workflows and expertise in implementing them with emphasis on Quality Process.
• Solid experience following Agile/Scrum methodologies and processes.
• Expertise as Test Lead/Coordinator handling System, Integration and User Acceptance Testing.
• Strong experience in client interaction and understanding business application, business data flow and data relations from them.
• Extensive experience is leading Defect Review Meetings, Triage’s every day.
• Strong knowledge and experience as a Defect Manager which includes tracking, coordinating, prioritizing, reporting and following closure procedure.
• Extensively experienced in all the parts of testing phase. Test Planning, Test Preparation, Test Execution and Reporting.
• Extensive Experience is OMS(order management system,) WMS (Version 6 & 10), testing both In - bound and Out-bound functionalities.
• Expertise in IVR (Interactive Voice Response) testing.
• Having good analytical and problem solving skills in WMS Application, Evaluation, Testing and Enhancements of Insurance, Telecom, Banking, Health Care Applications, Financial Applications.
• Strong knowledge in Insurance & Supply Chain solution Domain.
• As part of my assignments, Involved in interacting with clients, Feasibility Analysis, Gap Analysis, Planning and Scheduling, Effort Estimation, Design, Testing, Defect Management, Quality and Delivery activities.
• Understanding High Level Requirements from customer. Experience in Preparing the Test Strategy, Test Plan, Test data design documents for a Project.
• Maintaining deliverables, contributing significantly in taking Tools training to the team. Worked as Mentor and SME on End-to-End CSR’s.
• Experience in defining test scripts for Test Automation in QTP and running the scripts on it.
• Created complex test plans, requirements and design test cases. Managed execution of different testing phases (unit, integration, system and user acceptance testing).
• Experience in various types of testing. Smoke Testing, Regression Testing, System & Integration Testing, UAT, Positive and Negative scenarios testing.
• Developed several Quality documents which include Testing Checklist, Status reports, Review checklist, Configuration Management, Utilization report, RCA, Trackers and Issue logs.
• Experience in Data Analysis, Data Validation and Data Verification.
• Experience in extended validation of report functionality developed, using Business Objects, by writing complex SQLs at the backend.
• Solid knowledge on Performance Testing.
• Experienced Tester with strong background on online databases and information products as well as data analysis / reporting / processing.
• Experience with ITIL v.3, ISO 2000, IEEE829, CMM standards
• Well versed with Manual and Automated Testing methodologies and principles.
• Well acquainted with Defect Tracking Systems, Source Code Control Systems, Word Processors, Spreadsheets, and Office Communication Tools.
• Strong Problem Analysis & Resolution skills and ability to work in Multi-Platform Environments like Windows, UNIX and Mainframes.
• Hands-on experience on SQL Server, DB2 and Oracle databases.
• Solid experience in working with onsite-offshore team model projects.
• Handled testing on some of the SAP Applications.
• Excellent interpersonal, analytical, problem solving, written and communication skills.
• Expertise in research and evaluate alternative solutions and recommends the most efficient and cost effective application programming solution

TECHNICAL SKILLS

Languages/GUI: COBOL, JCL, C, C++, JAVA, WEB Services, SQL.

Version Control Tools: ENDEVOR.

Software Tools: HP Quality Center, QTP, Test Management Tool.

Front End/ GUI: Web services, CICS

Confidential Utilities/ Tools: TSO, ISPF, SPUFI, File Aid, MQ Series.

Database: DB2, IMS DB, VSAM, SQL, PL/SQL, Oracle 8i

Documentation Tools: MS Office 2000/XP, Adobe Tools and Visio Professional.

Web Technologies: XML, HTML & DHTML

Operating Systems: WMOS, Z/OS, MVS/XA, UNIX, MS Windows 98 / 2000 / NT / XP

Strategies: UAT, System Testing, Integration Testing, Build Verification Testing, Regression Testing, Performance Testing, Smoke testing and Unit Testing, IVR Testing.

PROFESSIONAL EXPERIENCE

Confidential

Associate Manager

Responsibilities:

• Involved in gathering and analyzing the Business & Technical Requirement.
• Designed and Developed Test plans based on BRD and FSD’s
• Creating Test Strategy & documents, planning the test execution activities and defect reporting & analyzing the test metrics.
• Leading to run Defect Review Meetings, Triages.
• Involved in Walkthroughs with BA’s, Development and Quality team. Performed Manual Testing and Automation testing on the Application.
• Performed Functional, System, Integration, Performance, End to End, Regression & UAT testing.
• Checked database to determine successful transaction of test data from the application by establishing connectivity using SQL commands.
• Created Test Data for QA and UAT using the automation test scripts in QTP.
• Developed different kinds of reports that showed the number of test cases executed, number passed/failed and the number of test cases left to execute on a daily & also on a weekly basis.
• Involved in writing the SQL queries for generating the Reports from TFS to Management.
• Responsible for writing the Test Cases, executing the Test Cases and created Test Execution reports which includes Test Execution, Defect Report etc.
• Developed Test Automation plan, strategies to run test cases in QTP.
• Analyzing Teat cases, Test scenarios, Test Strategies, Test data etc to automate them in QTP and running the scripts after defining them.
• Tested various Customer Print Forms for different products and states with respect to their Form Definitions.

Environment: WMS 2006 & 2010 (Manhattan Associates), OMS (SAP), Web Applications, SQL, QC, QTP, Reports, AS400.

Confidential

System Analyst

Responsibilities:

• Analysis of all Technical Transformation Rules, Business Translation Rules for both functional and business requirements from the Mapping Specifications and Functional Design specifications.
• Executed SQL statements for data validation to check data integrity, error handling, data redundancy, and data consistency.
• Acted as a Defect Manager responsible for reviewing, assigning and tracking defects until closed.
• Reviewed the Business Requirement Documents and the Functional Specification and discussed with the team to make sure the requirement understanding is consistent.
• Prepared Test Plan from the Business Requirements and Functional Specification.
• Developed Traceability Matrix of Business Requirements mapped to Test Scripts to ensure any Change Control in requirements leads to test case update.
• Tested to verify that all data were synchronized after the data is troubleshoot and also used SQL to verify/validate my test cases wity respect to the UI Data.
• Developed automated test scripts using QTP to perform Functional and Regression testing.
• Worked closely with the development team in making the detailed QC test plan regarding the scope and focus of the testing.
• Involved in Agile and Waterfall Development Cycle, and used Agile testing methods such as Scrum and Extreme Programming (XP)
• For regression testing of the various releases of the application and performed regression testing by executing the baseline scripts, identified functional errors and interacted with developers to resolve technical issues.
• Executed test scripts and reported defects in Quality Center tool and attended status meetings.

Environment: HP ALM, Cobol, JCL, DB2, SQL Scripts, MS Word.

Confidential

Senior Software Eng.

Responsibilities:

• Analyzed the business requirements and preparing design test document
• Working on the Project Test plan including test schedule, resources, timelines, app no. of test cases, development team rapport.
• Preparing the Test Plan document.
• Developed detail test cases, design steps on QC.
• Collecting test data and updating across each of the test case on the Quality Center.
• Executing test cases and updating results.
• Running Batch cycle to verify reports, notices etc and verify the results.
• Created test files for verifying the output.
• Developed Regression test suites and created macros for each of the test suite as part of effort saving initiative.
• Raising, tracking defects, re-testing as soon as it is ready for test and closing the defects with updates.
• Training and assisting new team members.
• Responsible for status calls on a daily basis discussing issues on the team and testing progress.
• Reporting status of the team.

Environment: HP QC, JCL, Cobol, IMS, DB2, HP QC and Test Management Tool. IVR Testing.

Confidential

Senior Software Eng.

Responsibilities:

• Working as Technical Specialist to ensure:
• Running timely Batch Processing as per the schedule on CA7.
• Tracking all the jobs until complete.
• Timely resolution/escalation of Job failures (abends) that helps in timely batch cycle completion
• Involved in 24*7 on call support to resolve / escalate both critical abends.
• Resolved non critical abends as per the procedure.
• Co-ordinate with various application programmer teams to resolve abends and restarting the job.
• Monitor batch workloads for exceptions.
• Ensure timely availability of online regions.
• Timely execution of one-time requests coming through the Peregrine Service Center.
• Alert the programmers/schedulers and finding the cause for any abnormality in the systems like Jobs not running on time, online regions not being up on time or Jobs running longer than the usual time etc.
• The job profile includes Training the new hire for the GCO-Production Control and Support process. Assessing their performance on daily/weekly and monthly basis.
• Played major role in Recruitment and training new team as a part of Ramp Up of the business.
• Played major role in setup and strengthening GCO - BCP/DRP as a SPOC.
• Worked on a six-sigma initiative - “study of abend volume - set ARF for frequently abending jobs.”
• Defined new processes and standardized existing processes.
• Provide training on monitoring tools, and systems to the team and create SOPs.
• Leverage the best practice sharing to define processes and create SOPs from the businesses supported by GCO.
• Resolve and Work with Application Support Teams to resolve abends.
• Use Scheduler monitoring tools like CA-7, CA-11 and CA-Autosys to monitor the Batch cycles on OS/390.

Environment: HO Cobol, Confidential OS/390, TSO, ISPF, DB2, JCL, CICS, SQL, CA7, CA11

Confidential

Software Eng.

Responsibilities:

• Analysis of Client Requirement document, Functional requirement documents to formulate a test plan.
• Created Test Approach, Test Strategy and Test Plan documents.
• Developing Test Plans, Designing and Reviewing Test Cases for Functional and Regression Testing.
• Convert Test cases to Positive and Negative test cases and update them in detail in Quality Center.
• Tested all the option flows for IVR as per the business requirements.
• Conduct test plan walkthrough with business analyst, Technical and all the team members involved in the project.
• Worked as a Test Manager/Coordinator for several critical projects.
• Arranged, Participated daily and weekly project status meetings.
• Responsible for Configuration Management of all the documents related to project.
• Participated in Walkthrough's and Technical Reviews all through the testing phase.
• Created traceability matrix between requirements and test cases.
• Designed and Executed Regression Test Scripts using Quality Center.
• Performed Functional, System and Integration testing on the TS2 system at every step of project development phase.
• Responsible for building Test environment to create the test data and keep them ready for test execution.
• Used HP Quality Center 9.2 to enter functional requirements, create test cases, setup test lab for test case execution, analyze test results, and enter and manage defects.
• Wrote Detail Test Cases with Design steps, Prerequisites, Expected result, priority, procedures, test data etc in QC.
• Acted as HP Quality Center Administrator.
• Leading Defect Board (Defect tracking, Defect reports, Daily meetings with the SME’s and Development team on the Defects)
• Conducted database testing by developing and executing SQL queries.
• Defined test scripts in QTP and running them as part of Smoke and Regression Testing
• Responsible for creating Test Summary reports, Learning documents and RCA report when required.
• Participate in implementation of projects.
• Developed solutions using agile methodologies.
• Reported daily status to Technical Delivery Managers and Management
• Conducting Peer reviews, interacting with the team to understand the system & plan for the same to match for time bound quality response.
• Test analyses for automation using QTP.
• Testing mobile web applications along with other applications for the Telecom client.
• Strongly followed Agile/Scrum methodologies from the initial stage of the project.

Environment: Web applications, JAVA, CICS, JCL, QTP, HP Quality Center 9.2 & 10, SQL, JAVA, IVR.

Confidential

Software Eng.

Responsibilities:

• Working as Technical Specialist to ensure:
• Running timely Batch Processing as per the schedule on CA7.
• Tracking all the jobs until complete.
• Timely resolution/escalation of Job failures (abends) that helps in timely batch cycle completion
• Involved in 24*7 on call support to resolve / escalate both critical abends.
• Resolved non critical abends as per the procedure.
• Co-ordinate with various application programmer teams to resolve abends and restarting the job.
• Monitor batch workloads for exceptions.
• Ensure timely availability of online regions.
• Timely execution of one-time requests coming through the Peregrine Service Center.
• Alert the programmers/schedulers and finding the cause for any abnormality in the systems like Jobs not running on time, online regions not being up on time or Jobs running longer than the usual time etc.
• The job profile includes Training the new hire for the GCO-Production Control and Support process. Assessing their performance on daily/weekly and monthly basis.
• Played major role in Recruitment and training new team as a part of Ramp Up of the business.
• Played major role in setup and strengthening GCO - BCP/DRP as a SPOC.
• Worked on a six-sigma initiative - “study of abend volume - set ARF for frequently abending jobs.”
• Defined new processes and standardized existing processes.
• Provide training on monitoring tools, and systems to the team and create SOPs.
• Leverage the best practice sharing to define processes and create SOPs from the businesses supported by GCO.
• Resolve and Work with Application Support Teams to resolve abends.
• Use Scheduler monitoring tools like CA-7, CA-11 and CA-Autosys to monitor the Batch cycles on OS/390.

Environment: Confidential OS/390, TSO, ISPF, DB2, JCL, CICS, SQL, CA7, CA11, Autosys.

Confidential

Associate Consultant

Responsibilities:

• Involved in Module definition, and Requirement Specifications (SRS) document preparation.
• Involved in preparation of Investigation and Impact analysis report.
• Involved in Low Level Design.
• Interacting with the on-site coordinator for clarification of the work details.
• Making code changes according to the design document and debugging.
• Preparation of Unit test plan specification and preparation of unit test data according to changes.
• Involved in Unit testing and system testing, Movement of code from Development to Model office region in Endeavor.
• Involved in preparation of Implementation plan for moving loads to production.
• Involved in preparation of JCL documentation to set up in System test environment.
• Developed change design document for Change requests including programs and code to be changed and make the changes, debug, test and record the results.
• Coding modules and embedding DB2 SQL in COBOL programs. Responsibilities also included online and batch maintenance and enhancement work using COBOL, DB2, VSAM, and JCL. Used Expeditor for debugging online applications.
• Chaired weekly status meeting between technical group and business user group.
• Extensively handled the application response for positive and negative sets of data using Data Driven Testing.
• Reviews and walkthroughs to make sure software have been coded as per established software quality standards and guidelines.

Environment: Confidential Z/OS, TSO, ISPF, COBOL, DB2, JCL, VSAM, CICS, SPUFI, File Aid for DB2, Endeavor, SQL.