SUMMARY

• My professional experience includes business development, designing and implementing technology solutions that improve business processes and achieve significant results for clients. I possess functional, technical, analytical and interpersonal skills that allow me to diagnose and resolve complex business cases.
• Advanced knowledge utilizing decision support systems to source and analyze data through the use of MS SQL Server, MS Access, MS Excel, BI, BO, SAS and Integrating Web - basedapplicationsusing theXML,SOAP WSDL; Advanced knowledge of the Microsoft Office Suite including Word, Power Point, Visio, Project, Sharepoint, and Visual Source Safe; Significant experience utilizing Software Development Methods including Agile, Scrum, and Waterfall as well Programming Methods SOA, AOP, and OOP; Full SDLC experience, Web Services with ERP, SAP HR, and Client Proprietary Systems
• Significant Surveying and Testing experience; Reporting development with Discoverer, Business Objects, Crystal Reports, ; Superior requirements gathering experience utilizing Rational Requisite Pro, Rational Rose, RUP, BPMN, and UML methods and tools; Advanced project, issue, and Remedy, Clarify, and Perfect Tracker

TECHNICAL SKILLS

• Requirement Gathering and Documentation
• JAD, USE Case and UML Session Facilitation
• Business Process Analysis & Re-Engineering
• Software Implementation & Deployment
• IT Systems Auditing
• Magic Draw, Operations Strategy
• QA, Test Script Development and Execution
• End-User Training Development & Delivery
• Managing Multiple Tasks and Projects
• Excellent Written and Verbal Communication
• Web Services/API
• SOA, SOAP UI, XML

PROFESSIONAL EXPERIENCE

Confidential

Senior Business Systems Analyst/ SOA

Responsibilities:

• Documented 20+ business and system use cases for the travel industry’s LoyaltyProgram
• Exceeded the client’s expectations by successfully mapping business requirements to technical requirements as well as translating and communicating technical SOA requirements to non-technical audience as well as the Delta associates
• Facilitated and documented Business and System Use Case to properly assess the business/system needs of the client to be able to provide appropriate analysis, planning, scheduling, systems design, QA, system implementation and customer support
• Interviewed business/system owners at all levels within the organization to ascertain and document current processes and developed detailed diagrams, business models, and user interface design assets.
• Identified gaps in the technical systems ability to meet business process and operational goals and recommended enhancements based on industry best practices and methodologies

Confidential

Technical Business Systems Analyst/ Acquisition

Responsibilities:

• Identified the technical approach to be used on a given IT tasks and managed the system development process including the development of a strategic plan, systems analysis, technical design, coding, testing and acceptance of an IT system and/or application.
• Strong experience using OOAD methods (Object Oriented Analysis and Design) and language that supports OOP, and tools like Rational Software Suite, Rational Requisite Pro, technologies like web Methods, ESB, web services SOAP UI and REST, WebLogic
• Analyzed, identified and documented business requirements (including business and transformation rules) with key business and IT partners across the enterprise in compliant with IHG and SDLC methodologies
• Developed and executed roadmaps for SOA competency groups providing vision of the big picture.
• Involved in creating strategy/methodology documents for the SOA/BPM practice
• Analyzed Business Process Management (BPM), Service Oriented Architect (SOA), Industry Standards (BPMN, BPEL, WSDL) and Tools (Postman)
• Applied Requirements Traceability Matrix (RTB), requirements gathering and elicitation techniques (interview, brainstorming, survey and questionnaires, affinity mapping, BRD reviews, process flow, use cases and user stories, mockup and prototypes) to requirement analysis and management of customer request.
• Established and monitored project requirements, priorities, and deadlines.
• Worked the DEV and QA group to coordinate testing efforts and deployment for new application or enhancement to current systems
• Prepared Master and Business Acceptance Test plans
• Facilitated scrum ceremonies (sprint planning, reviews retrospectives, daily stand-ups)
• Conducted Design reviews where captured requirements are translated to functional and tech designs and test plans and UAT
• Coordinated and implemented all system updates that were required as a result of Regulatory Mandates to ensure that the client’s products, data, and customer correspondences were compliant with State and Federal laws.
• Interacted cross-functionally throughout all levels of the project team including various Business Units, External Clients, System Analysts, Developers, and technology partners for project support and issue resolution
• Provided Post-Implementation and Audit support for the clients that were installed and/or updated to ensure that the system conversions were seamless to customers and in compliance

Confidential

Business Analyst, Strategy and Operation

Responsibilities:

• Review, comment, follow-up, and target bug and enhancement requests.
• Be a point of contact for internal teams such as consultants, production support, training, documentation, and sales support.
• Develop complex business process models, use cases and supplementary Specification document.
• Act as a scribe and facilitator during RJAD sessions.
• Performed problem solving and analytical assessments.
• Prepare and conduct user acceptance testing along with QA team.
• Created process change through the integration of new processes with existing ones and also effectively communicating these changes to impacted teams.
• Provide relevant test scenarios for the testing team; work with test team to develop system integration test scripts and ensure the testing results correspond to the business expectations
• Interviewed business/system owners at all levels across the organization to document current “as is” processes and developed detailed requirements, business models and functional design specifications
• Facilitated JAD sessions to properly assess the business/system needs of clients to be able to provide appropriate analysis, planning, scheduling, systems design, testing, project implementation and support
• Interacted cross-functionally throughout all levels of the enterprise including various State divisions, third party vendors, and technology partners for project support and issue resolution
• Gathered and maintained legacy and target system business requirements that were translated into technical specifications and stored procedures executed by development team in the data cleansing and ETL processes
• Primary contact and SME for the conversion team on any aspect of the data cleansing process involving activities such as isolating records that have been mapped, uploading legacy databases on to the server, creating stored procedures to flag records that violate business requirements in an attempt to convert clean data, and reporting on the progress of the data cleansing effort in various cycles

Confidential, New York

Business System Consultant

Responsibilities:

• Produced business requirements documentation that clearly encapsulated the requirements and specifics of the work needed by Development for the firm’s Loan Origination Software & Compliance Application
• Interviewed business/system owners at all levels across the organization to document current processes and develop detailed activity diagrams, business models and user interface design prototypes
• Facilitated Use Case and JAD sessions to properly assess the business/system needs of clients to be able to provide appropriate analysis, planning, scheduling, systems design, QA, project implementation and customer support
• Analyzed Legacy Loan Remittance & Compliance Application systems, including the analysis of data content, use and structure; workflow processes and data operations; and developing and implementing specific business rules required to support the integration and ongoing maintenanceof the systems
• Developed, managed and distributed project documentation, including use cases, business requirements, functional and detailed system requirements, data quality/integrity test plans and test result summaries, system bug reports, and project release documentation
• Interacted cross-functionally throughout all levels of the organization including Content and Technology, Methods and Procedures, Client Services teams and with vendors, partners and clients for project support and/or issue resolution

Confidential

Business Analyst, Product Management

Responsibilities:

• Gathered business requirements based on client requested functionality that significantly contributed to guiding the developers in the technical design of the firm’s latest Service Ordering System release
• Facilitated and documented Business and System Use Case sessions to properly assess the business/system needs of the client to be able to provide appropriate analysis, planning, scheduling, systems design, QA, system implementation and customer support
• Interviewed business/system owners at all levels across the organization to document current processes and developed detailed activity diagrams, business models, and user interface design prototypes
• Gathered user requirements by interviewing stakeholders and system owners
• Coordinated JAD sessions with business stakeholders
• Developed business process flow with UML and RUP tools for work flow and usecase diagrams
• Defined functional specifications for breaking down the mortgage into core cash flow components using Use Cases, Use Cases Diagrams, Activity diagrams and Sequence diagrams
• Work with Architect to develop E-R Diagram using data modeling tool
• Partnered with Project Manager and Technical Designers to assess and document that impact managing project requirements
• Obtained sign off from Business Stakeholders
• Assisted QA team to develop, Test Cases and help improvised processes and incorporated user feedbacks to ensure a smooth scalable rollout

Confidential

Business Analyst, Domain Expert

Responsibilities:

• During this role, I worked for both the individual Business units and the IT department to formulate project requirement, develop implementation strategies and ultimately deliver a working solution for various upstream operational departments including Redstar largest onshore asset, This role involved daily engagements with executive level stakeholders, technical architects, SMEs and third party providers.
• Reservoir Engineering Forecasting - Led a project to develop a solution to reduce the time taken to create well forecasts for RedStar’s production operations. We developed a solution that led to a 75% reduction in the time taken to complete these tasks across the well fleet. This was accomplished by automating data feeds from Redstar’s sources of record automatically into the reservoir engineering application. This decreased the time in which the engineers spent on entering data and instead focused them on the creation of the well forecasts.
• Centralized Operations Center - Led the project to design and build RedStar’s first centralized Operations Center. The center uses a combination of Oracle Telepresence, interactive whiteboards, touchscreen displays, remote cameras and telestrators. Real time data on production and drilling operations is also fed into the system to allow for remote management of field operations. The center is also designed to serve as a hub for emergency incident management if the need arises. A long term goal of the center is to allow for remote control of operations as the necessary technology was implemented in the field throughout the company
• Field Network - Served as drilling lead for the field-wide Business network implementation. This project delivered an RF network to a wide geographic area across several of RedStar’s assets. My team was specifically focused on this technology on the drilling side of the business. This network provided high-speed connectivity to remote operational locations to allow for future projects and initiatives to improve real time monitoring and performance improvement.