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Senior Siebel Consultant Resume

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Santa Clara, CA

SUMMARY

  • Dedicated and team - oriented CRM Techno Functional Consultant and Project Manager with 13 years of IT Industry experience which includes Siebel, SFDC, IT Governance & Project Management experience.
  • I have provided services for clients in industries such as High Tech, Financial Services, Technology, Manufacturing, Retail, Public Services, Telecommunications and Healthcare, which includes Fortune 500 companies.
  • I have experience in all the phases of the software development life cycle from around 12 Siebel Projects including 5 End to End Implementations.
  • I have experience in, Siebel Solution, Design and Development, Project Management, Project planning, estimates, resource planning, scoping requirements and reviewing and responding to RFP’s. I have experience in multiple Roles as a CRM Project Manager, Siebel Solution Architect, Siebel Technical Lead, CRM Business Analyst and Siebel Developer in both IT consulting and Product Companies.
  • I have experience in all through Pre Sales, requirements, design, build, deploy and support Phases. A Siebel 6 & 7 Certified Consultant with extensive experience in Siebel tools configuration, Integrations using EAI, Data Migration using EIM, workflow automation, scripting, administration and troubleshooting. I also have experience in SFDC. I have experience with multiple Siebel applications including Siebel Marketing, Sales, Services, e Service, Order Management, Call Center, Financial Services, UCM & eCommunications.

TECHNICAL SKILLS

  • Siebel Tools, Siebel EAI, Siebel EIM, Siebel Workflow, Siebel On Demand, OBIEE, SFDC
  • Microsoft Project Plan, MS Word, MS PowerPoint, MS Excel, MS Visio & ITIL
  • DB2, Oracle DB, MS SQL Server, SQL*Plus, SQL*Loader, Test Director

PROFESSIONAL EXPERIENCE

Confidential, Santa Clara, CA

Senior Siebel Consultant

Responsibilities:

  • Provided Solution, Design & built Integration between Siebel Service HTIM Application and SAP ERP System at Infinera, Sunnyvale. The Interfaces included Customer Master, Products, Assets, Service Request, Entitlements and RMA/Service Orders.
  • Supported Users during UAT for the Service Order Management Process in regard to Integration between Front Office (Siebel Service) & Back Office (SAP) systems.
  • Provided Technical support for Siebel Master Data Management-UCM Solution at Gilead, Palo Alto.

Confidential, Mountain View, CA

CRM Solution Manager

Responsibilities:

  • Supported Confidential Channel Management Users on Partner Relationship Management Application as part of IT Governance Team
  • Achieved Service Goals by engaging effectively with stakeholders from Senior Management, IT, Business Partners & Vendor Partners without direct management authority.
  • Played a Key Role in CRM On Demand to SFDC Platform Migration for Authentication Business Unit Sales Team.
  • Managed the Monthly Maintenance Releases for Siebel On Premise Marketing Application coordinating with BSA’s and Offshore Development Team.
  • Leveraged ITIL Methodology to define Key Process as part of IT Governance Team.

Confidential, Silicon Valley, CA

Siebel Sales & Marketing Lead / Siebel On Demand Sales/ Siebel 8.0 Marketing

Responsibilities:

  • Worked with vendor partners for implementing the Siebel 8.0 for Marketing, which involves Campaign Management, Lead Management & Web Marketing.
  • Collaborated with development teams on cross-product impact
  • Supported both business and technical teams during every project phase
  • Worked with Offshore Development Teams for Siebel Application Customization and Integration with other Systems.
  • Participated in data migration activities from legacy applications to Siebel.
  • Won Accolades for recommending and implementing a new sales quota tool to increase the productivity of Sales Ops Team as part of Sales Dashboard Project.
  • Worked on Siebel Enhancements for Siebel 7.5 Opportunity & Quoting.
  • Handled the data migration and lead assignment rules from Siebel 7.5 to Siebel On Demand
  • Worked on Renewals Management in Siebel 8.0 for Marketing.
  • Strong Hold on the CRM Platform and understanding of Confidential Sales & Marketing Business Process.

Confidential, SFO, CA

Technical Project Manager

Responsibilities:

  • Successfully managed the Project Team and implemented 2 Siebel Projects for Confidential under aggressive timelines within budget and schedule.
  • Executed one of the project in waterfall model and the other project in RUP Model.
  • Maintained and tracked the project using tools like MPP(Microsoft Project Plan)
  • Published Weekly Status Reports highlighting the Issues & Potential Risks and Impacts as part of the Project Execution.
  • Maintained the development team at onsite and offshore & QA team members through all phases of the project.
  • Planned daily work items and prioritization of the team through meetings and email communication.
  • Extensively involved and led the team through the design of Siebel Application
  • Participated in requirement gathering, documentation of process flows, Use Cases and developed functional specifications.
  • Worked closely with technical and business teams through the entire project phases
  • Won accolades for the pro active co-ordination between business, QA and technical teams
  • Conducted knowledge transfer sessions, Design and code reviews with client participants.
  • Used Rational Clear Case for version controlling and Test Director for requirements, Test Plans and defects tracking.

Confidential, Dayton, OH

Data Integration Lead

Responsibilities:

  • Worked with Multiple teams for the deployment of Data Integration of Siebel Sales Application with 30 different acquired and legacy systems at Lexis Nexis.
  • Managed both onsite and offshore development team members through all phases of the project.
  • Performed a Key Role of Business Analyst/Data Architect for the deployment of a Siebel Sales Application for 1500 connected users and 150 remote users as part of the Total source Data Integration project.
  • Played a key Role in the delivery of the Siebel Application Functional design.
  • Leveraged Lexis Nexis Architecture for Data Migration components like Ascential(Extraction), MRM(Siperian - Data Management), Pl/SQL Stored Procs( Business Rule Implementation), Siebel EIM(Load)
  • Constantly reviewed the progress of development and testing to assure quality work is delivered with minimum defects.
  • Supported the team through all phases in the effort of integrating the system with different legacy sources
  • Worked closely with Business to determine scope and business requirements.
  • Worked closely with QA Lead to track and resolve defects timely to ensure completion of testing cycles.
  • Managed the effort of prioritizing Post Production issues and enhancements, and coordinating with offshore team on fixing critical defects.

Confidential -

Data Integration Lead

Responsibilities:

  • Managed the Data Integration Team of 5 at Offshore and planned and assigned work items to the Individual Team Members.
  • Data Integration Technical Lead for deployment of Siebel solutions Integrated Platform Implementation at DNV in integrating its old legacy systems into one platform for various countries in Europe, Asia across the globe
  • Performed extraction of the complex Data Structures and migration into the customized Siebel Data Model.
  • Performed as a Data Lead and Offshore- Coordinator interacting with the Application Lead and the Client Team Members.
  • Delivered design and development phases of the Data Integration Track as per deadlines.
  • Involved in requirements gathering, document as-is process flows, Use Cases and develop a Business Requirements Document.

Confidential, Tampa, FL

Siebel Configuration Lead

Responsibilities:

  • Worked as the lead configurator guiding the team in the development and testing efforts and Siebel 6 to Siebel 7.7 upgrade with enhancements.
  • Developed Siebel Order Management and Pricing Modules.
  • Worked with Siebel Expert Services and Confidential team on implementing Siebel 7.7 Order Management functionality (new design for Customizable Products and Order Management functionality)
  • Designed Configurable Products using eConfigurator and ePricer module
  • Provided technical leadership for integration of Siebel 7.7 with the billing system (Oracle).
  • Designed transactions with middleware for provisioning, phone swaps, plan changes, cell number changes, Orders and Inbound call Activities
  • Re-Designed Order Management Module for upgraded Siebel version
  • Automated the EIM Process to Store all payment transactions into Siebel from billing system
  • Created System test scripts, training and knowledge transfer.
  • Involved in configuration of transforming a Product Configurator custom VB application into Siebel
  • Managed the offshore development team of 4.
  • Onsite Coordinator for all the implementation activities between onsite and offshore, assuring good work.

Confidential, Milwaukee, WI

Siebel Technical Lead

Responsibilities:

  • Worked as a Technical lead / Onsite Coordinator for an end to end Siebel 7.7 Financial Services application implementation.
  • The Network Connection application established the financial representatives and their Managing Partners in their day to day Sales Activities with a daily load of 8000 Web Users and 11000 maximum user load on any given day across North America
  • Upgraded the existing Siebel Application from Version 6.2.3 to Version 7.5.3.
  • Performed as an Onsite Coordinator responsible for all the development activities both in Onsite and Offshore.
  • Coordinate activities between application teams and resources within.
  • Involved from Requirements gathering, design, development, system testing, User Acceptance testing, Performance Testing, Deployment and Post Production Activities.
  • Performed data migration and implemented activities for Siebel Upgrade, Siebel upgrade tasks, implementation and support of ebusiness application using Siebel Financial Application, Siebel Tools, DB2 Universal Database, UNIX.
  • Participated in pilot training sessions to transfer knowledge to users.

Confidential, Washington, DC

Siebel Consultant

Responsibilities:

  • Worked as a lead technical consultant for a Siebel 7.7 communications application implementation.
  • Involved in implementation and extensive work in Siebel EIM, EAI, Assignment Manager, Work flows and Tools configuration.
  • Involved in requirements gathering and design.
  • Performed all the activities for Configuration of the application.
  • Performed tasks as a workflow developer and a configurator.
  • Involved in design, develop and testing Workflow and Business services as per the functional requirements.

Confidential, German Town, MD

Siebel Technical Consultant

Responsibilities:

  • Upgraded from Siebel 6 to 7 and implemented a new instance of service Application.
  • Along with team members organized and conducted design workshops with Product Managers to gather business requirements.
  • Responsibilities include design, build and test upgraded application along with Implementation of e Service Application.
  • Performed development tasks and rollout of e-Service Application to the different groups of TI.

Confidential, Milwaukee, WI

Siebel Developer

Responsibilities:

  • Performed tasks as a workflow developer and a configurator for Siebel Service Module
  • Analyzed, designed and built these models as per the business requirements
  • Built executables using Com Objects of VB Script to invoke the Integration components
  • Involved in Siebel Financial Services Application, Scripting and Tools Configuration.

Confidential

Oracle ERP Consultant

Responsibilities:

  • Worked as an Oracle Financial Applications developer/ consultant for an Oracle 11i Applications implementation.
  • Involved in setting of Oracle database and configured the application accordingly.
  • Performed PL/SQL scripting and Data Migration activities.
  • Validated Migrated Data for the application.

Confidential

Oracle ERP Consultant

Responsibilities:

  • rked as an Oracle Financial Applications developer/ consultant for an Oracle 11i Applications implementation.
  • Involved in setting of Oracle database and application configuration.
  • Worked on PL/SQL scripting and Data Migration activities.
  • Validated Migrated Data for the application.

Confidential

UNIX - Developer

Responsibilities:

  • Involved in support activities for warehouse management system software as UNIX developer and tester
  • Involved in development of SKU Item barcodes using UNIX Shell Scripts.
  • Performed testing on the application.

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