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Founder, Principal Resume

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Mamaroneck, NY

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TECHNICAL SKILLS

  • Results driven e - commerce professional with 15 years experience leading e-commerce operations, development, marketing and fulfillment in highly competitive markets.
  • Proven leadership and ability to develop highly effective and measurable strategies to drive revenue growth, build successful teams, increase customer acquisition, and expand brand awareness.

AREAS OF PROFICIENCY:

  • Search Engine Marketing (SEM/PPC)
  • Search Engine Optimization (SEO)
  • Website Design, Usability, and Testing
  • Customer Acquisition/Lead Generation
  • Web Analytics and Reporting
  • Email Marketing and Reporting
  • Taxation and Privacy
  • Project Management
  • Operations Management
  • Business Development
  • Supply Chain Management
  • Systems Integration

PROFESSIONAL EXPERIENCE

Confidential, Mamaroneck, NY

Founder, Principal

Responsibilities:

  • Manage P&L, operating budget, daily accounting, and all aspects of business financials
  • Integrated and manage SEO, SEM, Google Shopping, comparison data feeds, email marketing, online marketing and customer acquisition programs
  • Integrated and manage Google Analytic, Adwords, Webmaster Tools and reporting metrics
  • Manage overall site functionality, performance, usage, improvements and change requests
  • Manage and optimize site content, implement site updates and install modules as needed
  • Performed SQL maintenance and queries on database for site optimization and maintenance
  • Manage order lifecycle including order processing, payment processing, fulfillment, RMA’s, data post back
  • Develop and manage business development, supply chain, continuous improvement policies
  • Outsource and manage 3rd Party integrators for design, development, customization where necessary
  • Implement and manage API and XML integrations for Amazon and Ebay Marketplace

Confidential, CT

V.P of Integration Services

Responsibilities:

  • Designed and developed 3rd party integration strategy including sourcing and integration of SaaS Warehouse Management and Fulfillment Systems.
  • Responsible for integrating new clients into SaaS system, including client discovery, web services programming assistance, client account setup, testing, configuration, troubleshooting and training.
  • Developed and implemented inventory management and control policies and procedures.
  • Built integrations for both B2C and B2B including EDI connectivity
  • Developed and implemented customer specific product and service catalogs for B2B offerings
  • Developed user interface, policies and procedures and provided user training seminars

Confidential, Cincinnati, OH

Project Manager

Responsibilities:

  • Documented client processes and conducted gap analysis with best practices.
  • Developed and delivered training curriculum for client IT professionals.
  • Established framework and customized procedures to ensure effective new client relationships.
  • Worked with vendors to design project plans that maximized asset life.
  • Developed innovative reporting tools that allowed team to exceed industry average SLA standards.
  • Recruited, hired, trained, managed, and evaluated staff of 36 employees, including remote workers.

Confidential, NY

Production Manager/Director of Technical Support

Responsibilities:

  • Managed service delivery to end users, including call center, break-fix services, configuration, and product testing. Oversaw team of five help desk employees. Maintained and managed major client relationships.
  • Created framework and infrastructure for new client relationships. Oversaw administrative functions, including budgeting and shipping / receiving. Managed staff of 15 employees. Developed and implemented innovative online project logging system using barcode tracking and serial numbers.

TECHNICAL SKILLS

TOOL: & TechnologyLivezilla, elance, olark, Themeforest, Commission Junction, Google Analytics, Google Shopping, Google Adwords, Google Adsense, Google Pagespeed, Bing Ads,Vertical Response, FeedBlitz, Constant Contact, MailChimp, Webmaster Tools, FedEx SMS, Endicia Professional, Web Services, SQL, MOZ, SEOTools, SEObook, SEMRush, inSpyder, eTrust, Trustwave, Symantic Web Security, Magento, Shopify, WooCommerce, X-Cart, Volusion, Wordpress, Joomla, GoECart, Dydacomp M.O.M., Veracore Fulfillment Works, Supply Vision Warehouse Manager, VoIP, Zopim, Webgility, T-hub, Shipworks, Shipstation, Shopping.com, Nextag, Pronto, Shopzilla, PriceGrabber, Twenga, Amazon Marketplace, Buy Rekuton, Overstock, Ebay Marketplace, Wiser, Facebook, Instagram, LinkedIn, Pinterest, Amazon Seller Central, M2E Pro, Soundcloud, ProTools, Authorize.net, Google Wallet, Paypal, Amazon Payments, Ebay, Apple Pay,Visa Checkout, Bitcoin

Business Proficiencies: e-commerce taxation rules, regulation and sales tax filings, contract engagement and negotiations, payment processing technologies, registration, integrations and management including encryption and tokenization, PCI-DSS certification, SSL security, consumer privacy, business development, procurement, government contracting and buyers listing

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