SUMMARY:

• Around 10 years of progressive IT experience in the capacity of Business Analyst, Project Coordinator and Single Point of Contact (SPOC) for deliverables.
• Strengths include conducting JAD sessions for documenting customer business processes, user stories creation, workflows and requirements. Defining and communicating business needs, documenting and maintaining business requirements, documenting business rules required by the solution, and partnering closely with business stakeholders to achieve consensus on major project deliverables.
• Experience working on projects with blended Waterfall and Agile environments.
• Experience in gathering requirements for transformation/re - engineering projects, POS Web applications, Middleware and Backend applications.
• Experience in creating Mockup screens when needed as part of gathering requirements.
• Research and find prospective vendors, schedule Demos, create cost-benefit analysis and business cases to support new project proposals.
• Worked closely with Quality Engineers, System Engineers, Development, and Product Management to define requirements and measure success.
• Developed Acceptance scenarios including expected inputs, expected results and test data.
• Developed User Acceptance Test and End to End Testing Test
• Scripts and actively participated in User Acceptance Test and End to End Testing.
• Thorough knowledge and maturity in all the phases of Software Development Life Cycle (SDLC) and familiarity with industry standard best practices and frameworks such as Waterfall, Rational Unified Process (RUP), ITUP and Agile Methodology (Scrum).
• Has worked in various business domains such as Mortgage, Airline, Telecom, Financial Services, and Insurance.

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst

Responsibilities:

• Translated business needs into system requirements for Reg X projects(FSD, Use Cases & Workflows). Written FSD & Use cases and created workflows for Language Preference Indicator; Engagement Indicator Logic, Short Sale, Super Letter; PFA (Pre-Foreclosure Application) projects.
• Interacted with Business owner/sponsor to clarify the requirements.
• Managed project development from initiation to closure involving department or cross-functional teams focused on the delivery of projects into a finished state and within a predefined deadlines utilizing SDLC methodologies.
• Did walkthroughs of Use cases with the development team and the testing team and answered any of their concerns.
• Did story grooming sessions for different projects and kept track of stories in JIRA and ALM.
• Developed and maintained project artifacts in line with the governance model
• Tracked and reported on project milestones, developed status reports and other project communications
• Proactively managed project dependencies and identify potential workarounds
• Performed initial QA testing to ensure system changes meet defined requirements as well as providing feedback to QA and Development teams regarding test cases, scenarios and scripts

Confidential, Dallas, TX

Business Analyst

Responsibilities:

• As an Activations team member, was responsible for performing iFQTV (Interactive Frequent Traveler) activations for different Sabre hosted carriers such as EVA airlines etc.
• Created step by step activations guide for iFQTV for TEST and PROD environments. The interactive FQTV (iFQTV) Activations Production guide is intended for use by the Business Analyst (BA) to set up the carrier in the Sabre Production database connectivity system for upcoming activation.
• Was involved in activating Unique SSRs (Special Service Request) for Sabre Hosted Carriers.
• Involved in performing testing of EMD’s (Electronic Miscellaneous Document) for Sabre Hosted Carriers using INTERACT.
• Created a user guide for Edifact Monitoring with step by step screen shots for the PNR activation team.
• Created a SharePoint site for PNR activations team for internal documents storage.
• Gathered and documented business requirements for adding .S security element in the outbound PNL/ADL as part of ground handling process for Aero Mexico. Documented the User stories for .S security element in Version One.
• Explained all flows in form of user stories to the stake holders to get confirmation.
• Solely responsible for getting the FRD’s signed - off by providing end-to-end walkthrough to the Stakeholders.
• Created PNL/ADL activation document with all the applicable Elements used for the Open Systems based solution.
• Reviewed and gathered necessary information from IATA manual to put together the required documentation.
• Gathered and documented requirements for the Frequent Flyer Tier recognition of 3rd party airlines by Sabre Hosted Ground Handling carriers.
• Worked with cross functional/multiple business/application teams to gather the functional requirements.

Environment: MS Office Suite - MS PowerPoint, Word, Excel, MS VISIO, Version One, SharePoint 2010, Green Screen, INTERACT

Confidential - Dallas, TX

Business Analyst III/Project Coordinator

Responsibilities:

• Gathered and documented business requirements though JAD session, Interacted with Business owner/sponsor to clarify the requirements.
• Research and find prospective vendors, schedule Demos, create cost-benefit analysis and business cases to support new project proposals.
• Act as a liaison between business and technical staff Confidential all levels, support and assist internal customers with requirements definition, solution development and solution planning.
• Train users on new and/or enhanced application features.
• Update SharePoint, ensure deliverables are accurate and on-time, create reports and project status for management.
• Stored the requirements documents and other project artifacts in SharePoint.
• Liaising with key project management personnel and programmers to evaluate, recommend and implement unique systems solutions, minimizing risk and ensuring the highest level of data integrity.
• Planned and managed project activities within allocated time. Developed time estimates using estimation techniques such as story points. Tracked and reported project schedule to management thru weekly/monthly productivity metrics (including burndown charts, velocity charts, defect resolution rate, etc).
• Worked with the product owners to work product backlog and ensure user stories are in place and ranked/ groomed to the appropriate level to start and continue development iterations.
• Actively involved in release planning along with Product Owners, Scrum Masters and other stakeholders.
• Document system and user acceptance testing plans using quality center.
• Performed UAT testing and also assisted clients in performing the UAT testing.
• Worked directly with several vendors such as Terremark, UltiPro, 5th/3rd etc. and involved them in project conversations and made sure to capture their requirements in the documents accurately.

Environment: MS Office Suite - MS PowerPoint, Word, Excel, MS Project, MS VISIO, Rally, CALIBER, Sharepoint

Confidential, Dallas TX

Business Analyst

Responsibilities:

• Facilitated the JAD sessions to gather business needs from the various business units.
• Translated and documented the business needs of the clients into Business requirements which are clear, accurate, and concise.
• Made sure to create a Requirements Traceability using the corporate standard templates which would be leveraged by all impacted downstream applications.
• Involved and assisted Solution Architects in developing an efficient solution.
• Assisted Lead Project Managers in some of the Project Management tasks such as gathering approvals for the artifacts, making sure the artifacts meet all the quality standards and the Artifact Owners have adhered to all corporate quality standards.
• Involved in all technical discussions as a representative from Business to make sure all Business Requirements are being met by the impacted applications.
• Involved in UAT testing.
• Created a Business Analyst user guide with all the processes any Business Analyst would need to know working in the organization.
• Worked on the requirements for programs such as CPNI, iPhone launch for a retailer, International Roaming Voice Usage, IVR, and Acquisition projects.

Environment: MS Office Suite - MS PowerPoint, Word, Excel, MS Project, PRISM, MS VISIO, Tibco ESB (Enterprise Service Bus), Rational Clear Quest, ITUP, Oracle, SQL

Confidential

Business Analyst

Responsibilities:

• Facilitate interactive sessions with the Business Users, Subject Matter Experts and Functional Architects to gather and document business requirements.
• Conducted Gap Analysis for gathering requirements based on the existing Legacy System
• Developed use case documents, activity diagrams, workflows and process maps.
• Created supporting artifacts that include business rules, data elements and wire frames.
• Actively participated in change control process.
• Involved along with QA team during User Acceptance Testing (UAT).
• Developed and maintained the traceability matrix of the entire system.
• Conduct walkthroughs with offshore development team.
• Discuss and resolve issues related to use case documents
• Provided status reports to the Project Manager.
• Created and maintained the hand off documents between different teams on the project.
• Worked closely with the Project Manager and Sponsor assessing the progress, dependencies and risk aspects of the project.
• Worked in blended Waterfall and Agile environments. Until requirements were gathered and signed off, the project was handled in Waterfall and the rest of the SDLC phases are done using AGILE.
• Used AGILE methodology for 2nd Mortgage Loan product project, and was responsible for organizing, facilitating and planning Agile related meetings such as daily stand-ups, sprint planning, release planning, demo’s, retrospectives and other development related activities.
• Worked with the product owners to work product backlog and ensure user stories are in place and ranked/ groomed to the appropriate level to start and continue development iterations.
• Responsible for creating and maintaining the project schedule using MS Project.
• Developed Business Continuity Plan for recovering from a disaster.
• Used MS Project for tracking the progress.
• Conducted the risk analysis for different issues concerning the project and creating contingency plans.
• Developed training material of the complete system for the assistance of the business users.
• Conducted JAD Sessions for Requirements discussions involving the different Business, Technology and Executive stakeholders

Environment:Requisite Pro, Clear Case, MS Word, MS Excel, MS Visio, J2EE Environment, SharePoint, Windows XP Professional, Waterfall, Agile

Confidential

Business Analyst

Responsibilities:

• Interacting with the customers, DWD Developers to gather requirements for creating the new system
• Utilized the AGILE methodology in this project where all the teams sat together and finish the requirements, design, development and testing in Sprints.
• Involved in Requirements Gathering and GAP Analysis, understanding functional need, Spec Writing and creating Business Requirement Document.
• Developing Use Cases and other UML diagrams using Microsoft Visio.
• Developed Process Flow Diagrams for the application using Visio.
• Developing Storyboards which are basically the Un-Employment Insurance screen designs for the Claimants and are used by the developers to create the jsp pages accordingly. Each screen design is followed by the field level functional description for that screen.
• Developed screen and field level help for the end users.
• Used Clear Case for storing all the artifacts and for better version control.
• Used Clear Quest for defect tracking during the testing phase.
• Involved in BA testing to see if the functionality matches the user requirements and the corresponding defects are tracked in Clear Quest.
• Conducted User Acceptance Testing (UAT).

Environment: Web Application designed using J2EE Spring Framework using Oracle, PL SQL, Rational Clear Case, Rational Clear Quest