SUMMARY

• 7 years of experience in IT industry includes 4 Plusyears of experience in Salesforce.com CRM Platform
• Involved in all phases of theSDLC (Software Development Life Cycle)from analysis, design, development, testing, implementation and maintenance with timely delivery against aggressive deadlines.
• Strong Knowledge in SalesforceAdministration and Customization, Data Validation, Sales, Marketing, Customer Service and Support Development team.
• Hands on working experience inRole Hierarchy, Custom Profilesandpublic Groupscreation and user management.
• Extensive experience in analyzing organization processes,converting business workflows into exact Salesforce.com workflows and configuring Salesforce.comto meet business requirements.
• Hands on Experience in creatingCustom Objects, Custom fields, Page layouts, Custom Tabs, Reportsand various other components as per the client and application requirements.
• Extensive business knowledge and customization experience on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards.
• Experience in Creating Roles, Profiles, Email Templates, Page Layouts, Workflows, Workflow Actionsand Approval Process.
• Coordinated and transferred knowledge to the offshore team.
• Experience in creating detailed process documentation and deployment process on issues for Future Follow ups.
• Excellent Leadership and Interpersonal skills, Team player with ability to work effectively with all levels of organization and individually as well.
• Knowledge of various coding languages including SQL, HTML, XML, XSL
• Experience of working in Windows and Unix operating system
• Able to diagnose and solve programming issues
• Co - ordination with the clients for understanding product specific requirements

TECHNICAL SKILLS

CRM: Salesforce

Operating Systems: Windows 2000/NT/XP/7/8, UNIX

Languages: SQL, PL/SQL, Unix, Java, HTML, Apex, Visual Force

Other tools and technologies: SSH secure shell, FileZilla, FTP Client, SVN, HTML, XML, XSL, SQL developer, Putty

Databases: Oracle 9i,10g/11g

PROFESSIONAL EXPERIENCE

Confidential, Stamford, CT

Salesforce Admin/Developer

Responsibilities:

• Administrated and monitored the company’s Salesforce CRM application. Created the workflows for automated lead routing, lead escalation and email alert
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Involved in gathering customer requirements from business user teams spread over the Sales, Marketing and Customer service.
• Involved in creating gap analysis document, clearly identifying the data, business process and work flows of the organization with respect to salesforce.com implementation.
• Developed and Customizing salesforce.com application based on the user needs.
• Developed field & page layout customization for the standard objects like Account, contact, Leads.
• Maintained and gave permissions to communication templates based on Profiles.
• Performed Data Analysis and migrated data from SQL Server database to sales force.
• Involved in Accounts Merging, maintaining Public Groups.
• Created Reports and Dashboards as per the customer requirements.
• Worked on Record Types, Validation Rules, Triggers and Page Layouts.
• Worked with senior team members to analyze of each product and its competitor, to integrate new product, and optimize existing products.
• Imported accounts and contacts data through Import Wizard.
• Worked on data migration from databases to SFDC using Data Loader.
• Build the organization’s role hierarchy by adding the Roles as per the organization structure and created custom profiles to satisfy the organization’s hierarchy.
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Created new custom objects, assigned fields, custom tabs, components, custom reports.
• Created custom Reports based on business need and associated them to Dashboard.
• Customizing Company Profile, Security Controls and Communication Templates of the organization as per the organization requirements.

Environment: Salesforce.com platform, Workflow and Approvals, Reports, Custom Objects, Tabs, Visual Force Pages, Data Loader, Apex

Confidential, Austin, TX

Salesforce Admin

Responsibilities:

• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Responsible for enabling network-based security and organization-wide list of trusted IP address.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Created the workflows for automated lead routing, lead escalation and email alerts.
• Work closely with prospects/clients to identify technical requirements and technical infrastructure for CRM based enterprise solutions.
• Worked as enhancement team member and performed the roles of Salesforce.com Administrator in the organization.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC).
• Involved in the maintenance of the previous versions of the product by addressing bugs and client issues.
• Responsibilities include defining integration architecture, documenting technical requirements, and identifying success criteria.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
• Involved in integrating web service with SalesForce.com to load Leads back and forth from Salesforce.com to Legacy and vice versa.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Responsible for creating Sharing rules among all the users in Different Roles and Subordinates.
• Responsible for creating Queues, Workflows rules and tasks to share and automate work to the users in the Queue.
• Created unit test cases and coordinated change requests to drive the business requirements during Integration and Testing stages.
• Working with Operations Manager and users to determine business requirements, provide administrative support and design /implement solutions in Salesforce.com CRM.

Environment: Salesforce.com, My IT Help (Ticketing tool), Approvals, workflows, data loader

Confidential

Sr. software engineer

Responsibilities:

• Duties have included installation, configuration, implementation & maintenance for software, hardware and operating systems
• Also working as Wind-chill administrator and debugging problems related to it.
• WroteSQL, PL/SQL, SQL*Plusprograms required to retrieve data using cursors and exception handling.
• Worked onXMLalong with PL/SQL to develop and modify web forms.
• Designed Data Modeling, Design Specifications and to analyzeDependencies.
• Creatingindexeson tables to improve the performance by eliminating the full table scans and views for hiding the actual tables and to eliminate the complexity of the large queries.
• Installing and troubleshooting different applications like Link-It, VariPDM, Vertex etc.
• CAD and PLM tool installations to the new users with full access configurations
• Querying Database using SQL to get the information and supporting PTC team.
• Privileges provided to the users based on their role in Product, Project and Library in KONE environment
• Synchronizing the data between Wind-chill and Vari PDM system
• Preparing call reports and discussing critical issues with the client weekly.

Environment: Wind-chill, Oracle 11g, SQL, SQL developer, SQL*Plus

Confidential 

Software Developer

Responsibilities:

• Developed and maintained workflows to process feeds that is used to render Confidential news, Finance, Entertainment, Movies, OMG and US Local News (NPC)
• Requirement Gathering, Analysis Coding, unit testing and integration testing.
• Developed and enhanced different java classes to convert the News feed into standard format
• On-boarding various providers onto Confidential Sites in US, Canada
• Maintenance of Confidential Finance on US, Canada
• Provide support of incoming tickets, including extensive troubleshooting tasks and Monitoring tickets in Bugzilla.
• Worked on SSH secure shell, FileZilla, SVN, JavaScript, HTML, XML, XSL,
• Querying database by using SQL scripts.
• Maintained the documents and create reports for the business analysts and end-users.
• Preparing call reports and discussing critical issues with the client weekly

Environment: Java, Oracle 11g, Html, XML, XSL, Perl scripting, Unix, Bugzilla.