Manager (Change Engineering) Resume Houston, TX - Hire IT People

SUMMARY

A seasoned solutions - oriented Information Technology professional wif 20 years of experience accomplishing high levels of success in a broad range of technologies and Managed Services.
Managed a diverse team of associates (onshore & offshore). A successful leader wif top performing team for 3 years in a row
Provided exceptional support for thousands of customers managing several thousand devices worldwide datacenter locations.
Strategy: Business - IT / Business alignment, Design & Architecture, ITSM / ITIL, Automation, Cost Mgmt.
Data Center Operations: Managed Services, Automation, Physical & Virtual environment, Cloud computing - AWS, Azure, IaaS, Patch management, Change & Incident management, etc.
Business Continuity and Disaster recovery (BC DR), Crisis Mgmt., etc.
Project Management: Large scale project management, Outsourcing & Insourcing of data center technologies
AUTOMATION: Helped teh development team to build teh strategy to automate repetitive tasks involving 5k plus servers. Improved efficiency and eliminating human error. Using automation tools, me was able to achieve 60-70% reduction in OPEX.
PATCH MANAGEMENT: As an SME, provided consulting services for large customer base. Built teh strategies and developed teh server patch managementprocesses by automating teh environment hence achieved 70% reduction in time.
CHANGE MANAGEMENT: Built change control process and standards to meet customer SLAs for on time delivery of changes and reduce Human error, Key focus on People, Process and Tools by analyzing frequently collected data.
Led as SME teh Windows OS Lifecycle migration Project for 5000+ servers
ACQUIZITION OF TALENT: Played a key role in hiring right talent for my team in United States, India and Costa Rica by keeping a balance of cost and performance.
Worked wif global teams in India and Costa Rica to streamline teh change process, provided leadership and coaching to teh overseas teams and mentored other leaders in teh organization.
Using my team and vision me has been successful in hiring best candidates who remained top performer in teh entire organization. me managed to keep 0% attrition for over 5 years by providing leadership and coaching to my team and giving them work-life balance in a highly challenged IT service environment.

PROFESSIONAL EXPERIENCE

Confidential, Houston, TX

Manager (Change Engineering)

Responsibilities:

Managed Tier 3 Compute Team for Global Operations, Service Design and Realization Team (SD&R)
As a manager me collected and analyzed team data and Matrix to identify gaps in process and fix these through communications and by providing guidance and coaching.
Other managerial tasks such as performance reviews and process improvement initiatives. cost saving initiatives.
Provided support for technologies including design, build and support for
Virtualization and Cloud Infrastructure
PaaS and IaaS support
Migrations from one platform to another (including P2V) Active Directory Migrations, VMWare Infrastructure migrations and in place upgrades for large environments OS upgrades for Hybrid and other platforms
Decommissioning
Change Management - Patch Management - Incident Management (ITIL)
Disaster Recovery strategies and tests
Automation utilizing tools such as HPSA (HP server automation tools)
Symantec Altiris. Microsoft WSUS, VMWare Update Manager. VUM
Daily responsible included KPI Matrix review, meeting SLA, maintain performance goals, one on one meetings weekly team meetings and daily operation calls. Customer facing meetings and calls to address various issues or project scope calls.

Confidential

LAN -WAN Engineer

Responsibilities:

Performed NT4 to Windows 2000 Active Directory Migration for MCI WorldCom domain
Performed Novell Netware to Active Directory Migration for MCI WorldCom
Performed Exchange migration.
Implemented Group Policies for large AD forest for global locations
Built Patch Management Strategy Using WSUS and Novell ZENWORKS
Built fully automated Standard Image Deployment Strategy for Global Infrastructure eliminating helpdesk cost for implementing new workstations.

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Manager (change Engineering) Resume

Houston, TX

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