SUMMARY

• Around 8 years of IT experience with around 6 years of strong experience in Salesforce.com as Developer, Administrator and more than 2 years of experience as Business Analyst in Customer Relationship Management (CRM) process.
• Expertise in Banking, Financial and Healthcare Domain.
• Good working experience as Salesforce Developer, Salesforce Administrator and Business Analyst.
• Expertise in Full Software Development Life Cycle (SDLC) implementation analysis, requirement engineering, architecture design, development, enhancements, testing, deployment and maintenance of standalone, multi - tier, web-based, and portals based object oriented enterprise applications.
• Expertise in Salesforce Application Design and Data Model as per the Business Requirements.
• Involved in building Custom Applications that includes administration, configuration, implementing and support experience withSalesforce.com platform
• Experienced customizing standard objects Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards
• Experienced inSalesForce.com Apex Classes, Apex triggers, Visual force pages, Custom components, Custom Settings, Force.com API.
• Hands on experience in developing and deploying custom integrationSalesforce.com CRM solutions.
• Extensive experience in designing of Junction Objects, Custom Objects, Custom Fields, Pick list, Role based page layouts.
• Experience in Validation Rules, Actions, Workflow Alerts, Approval Processes and Approval Workflow.
• Experience in Business Intelligence Applications using Siebel Analytics / Oracle Business Intelligence (OBIEE) / Oracle Business Intelligence Apps (BI Apps)
• Developed and configured various Dashboards, Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Design of Visual Force Pages, Snapshots, Dashboards and generation of Emails according to application requirements.
• Experience with data migration through Import Wizard, Data Loader, Workbench and Bulk API’s in Salesforce.
• Strong knowledge database and data manipulation skills using SQL. Worked in SQL Server and Salesforce database structure.
• Experience working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex.
• Strong Working experience with Info Mulesoft and other ETL tools
• Experience in working across various SFDC implementations covering Sales Cloud, Service Cloud and Chatter applications.
• Good experience on Wave Analytics and Experience with source control (Git).
• Strong communication, organizational and interpersonal competencies along with detail oriented and problem solving skills in the technology arena.

TECHNICAL SKILLS

Salesforce.com Development: Apex Language, Apex Trigger, Apex Class & Apex REST and SOAP Web Services, SOQL, SOSL, Visual Force (Page, Component & Controllers), HTML.

Administration: Reports &Dashboards, Validation Rules, Users, Roles and Profiles Deployments (Change sets), Workflow Rules, Approval Process, Sandbox Refreshments, Apex Data Loader, Import Wizards, Packages, Custom Apps, Custom Labels, Sharing Settings, Communication Templates.

Lightning Experience Development: Salesforce Lightning Design System and Lightning Components,, JavaScript Controllers, Server-side Controllers.

Languages: Apex, Ajax, Java, JSP, XML, HTML, Java Script, CSS

Tools: /Utilities: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production).

ETL Tools: Informatica Cloud, Mulesoft

Databases: Force.com DB, Microsoft SQL Server 2000/2005/ 2008

Software: MS Office, Adobe Photoshop, MS Excel

Operating Systems: Windows 7/8/10, MAC OS X.

PROFESSIONAL EXPERIENCE

Sr. Salesforce Developer/ Lightning

Confidential, Chicago, IL

Responsibilities:

• Worked with end users for requirements meetings and prepared technical design document based on user requirements.
• Developed Visualforce Pages and provided business logic in Custom, Extension Controllers, wrote wrapper classes to display data from various objects in UI.
• Wrote Apex classes with customized logic using SOQL, Database methods, Apex triggers upon record create/update/delete/merge.
• ImplementedSalesforce best practices while writing Triggers, Controllers, Batch, SOQL and avoided reaching governor limits exceptions.
• Built mobile application using salesforce1 Lightning Components, Controllers, Handlers, Events and Aura components.
• Worked on Lightning components, Event registration, handlers and apex classes for performing logic in the actions.
• Developed Apex REST web service classes for inbound calls toSalesforceto retrieve and save data inSalesforce.
• Wrote apex classes for callouts to external system by generating the stubs from the WSDL using native Wsdl2apex.
• Used Eclipse IDE, Developer console, Lightning app builder for configuring, coding, modifying and testing of applications inSalesforce.
• Experience in creating rich user interfaces (UI) using CSS, HTML, JavaScript and AJAX and JSON and Angular.Js.
• Worked with variousSalesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Opportunities.
• Worked on various Custom Objects, Relationships, Tabs, Lightning apps, Salesforce1, Validation rules, Page layouts, Search layouts, Compact Layouts to organize fields in Classic and Salesforce1, Custom Links/Buttons and Related Lists.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Created Email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Performed admin tasks of managing Users, Roles, Public groups and implemented Role hierarchies, sharing rules and record level permissions using sharing rules and AppExchange managed package installation.
• Worked on data sharing on Opportunity and custom objects using Apex managed sharing using triggers.

Environment: Saleforce.com platform, Apex, Visualforce, salesforce.com Data Loader, Salesforce lightning, Workflow & Approvals, Reports, JENKINS, Service Cloud, Email Services, HTML, Java Script, CSS,Java, SOAP, REST, Web Services, WSDL, ANT, Sandbox, S-controls, Mulesoft, Eclipse IDE Plug-in, SDLC, UAT, Agile, App exchange, AJAX, OTQ, OTR, wave Analytics.

Senior Salesforce Developer

Confidential, Sunnyvale, CA

Responsibilities:

• Worked closely with business analysts and performed detailed analysis of business and technical requirements.
• Designed the solution by customizing various standard objects ofSalesforce.com(SFDC)
• Worked on variousSalesforce.com standard objects, Reports and Dashboards customizing the
• Salesforcefunctionalities like custom buttons, custom/standard objects, tabs, and validation rules workflow rules.
• Created Custom objects to build new application functionality in theSalesforce.com.
• Worked on Visual flows & Process Builder.
• Developed visual force pages, Component, created tabbed view and designed these pages using style sheets.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions, Components Batch
• Apex classes, Scheduled Apex classes, Test classes and Apex Triggers for various functional needsin the application using the Eclipse IDE.
• Implementation of the Analytical tools to enhance Reporting and Data consolidation
• Developed SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.
• Performed admin tasks of managing Users, Roles, Public groups and implemented Role hierarchies, sharing rules and record level permissions.
• Designed various HTML Email templates for Auto - Response to customers. Implemented field level security, profiles and audit trail setup.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files intoSalesforce.com, checking for integrity of the data.

Environment: Salesforce Sales Cloud, Apex Language, Visual Force Pages, Wave Analytics, AJAX, Webservices, Eclipse IDE,SDLC, CSS, jQuery, Bootstrap, UAT, ANT, App Exchange, OTQ, OTR, JENKINS, S-controls, Configure price quote (CPQ) .

Salesforce Developer/Admin

Confidential, Irvine, CA

Responsibilities:

• Performed the role of Salesforce Developer/Administrator.
• Used custom tabs to monitor the use of company applications by customers and licensed users.
• Customized standard Salesforce objects like campaigns, leads, accounts, contacts, opportunities.
• Created custom field and field dependencies on standard objects like Campaigns, Lead, Accounts and Contacts.
• Created pick lists, dependent pick lists, lookups fields, junction objects, master detail relationships, validation and formula fields.
• Developed workflow rules, time triggered workflows for various business requirements.
• Used field level security, profiles and audit trail setup to ensure that protected data is only with authorized users.
• Designed and Implemented the Page layouts and Custom tabs to suit the needs of the application.
• Migrated data from Legacy Systems to Salesforce CRM using data loader.
• Worked under the scrum process (i.e.Jira) tool to develop the technical tasks of the project.
• Developed and deployed Apex Classes and Apex Triggers in the Force.com IDE, to accomplish different business needs not supported by the Declarative Framework.
• Created Roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Used Saleforce.com platform to identify issues and gaps in current Reporting format and suggested implementation of the Analytical tools provided by the Salesforce.com to enhance Reporting and Data consolidation.

Environment: SFDC platform, Apex Language, SOQL/SOSL, Reports, Custom Objects, Sandbox, Force.com IDE, Agile, Scrum, MS-Excel and PowerPoint, AJAX,CSS, jQuery

Salesforce Developer

Confidential, NYC, NY

Responsibilities:

• Involved with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements
• Work on customization of standard objects like Lead, Account, Contact and Opportunity.
• Perform day to day User Management on SFDC Org by configuring Sharing Rules, Permission Sets Roles, Profiles. Created Custom objects, Custom Fields, Validation Rules, and Formula fields
• Used Conga Composer for storing historical reporting data.
• Created Custom login VF page for the dealers to access the application.
• Creating Workflow Rules, Tasks, Email Alerts and components to suit to the needs of the application.
• Worked on Assigning creating Roles Hierarchy, Profiles and Security setup within the organization.
• Implemented Case Assignment Rules to direct the case to appropriate group such as Stories and PCS Central Support.
• Created Page Layouts to organize fields, custom links, related lists, and other components on records.
• Involved in designing, development and Testing of UI Applications using VF Pages and Apex classes, Apex Triggers as per requirement.
• Involved in Service Cloud, Sales Cloud Application Setup activities and customized the apps to match the functional needs of the organization.
• Created Triggers for email update for any new offer is released and Developed Batch apex along with combination of schedule apex to reduce the data for space utility.
• Used the sandbox for development, testing and code migration to Production.
• Created custom settings for seasonal offers like spring, summer etc. Used data loader and data loader.io to store data into the database.
• Worked on Agile environment, in this we developed High - value features and delivered more quickly with short cycles.
• Updating of email and automated email will be send to the reps if any issue is raised by reps.
• Written Apex Test Classes for unit testing to ensure at least 75% of code coverage is met.

Environment: Salesforce.com, Conga Composer, Workflows, Rest, Soap, Apex, Visual Force, Triggers, SOQL, HTML, JavaScript, Web Services, CSS,jQuery,BootstrapData loader, Security Controls, Force.com IDE, MS Access, Agile.

Salesforce Admin/ Business Analyst

Confidential

Responsibilities:

• Performed Data Analysis of existing clinical trial data to compile the Data dictionary.
• Executed sanity checks after data loading.
• Designed, implemented UI and Service layer Components for Batch Clinical Analysis, User administration, Analysis work list manager.
• Executed data cleansing scripts after data migration of legacy data to the current data model.
• Implemented cross-browser JavaScript to facilitate automatic data entry process.
• Designed and implemented filter criteria’s for Study reports.
• Implemented auto submits for barcodes scanners using the Study direct for speedy data entry.
• Documented the entire modules using Javadocs.
• Developed test cases using JUnit for unit testing various reading systems
• Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.
• Designed and developed reports and statistical information sheets using OBIEE tool
• Imported data from excel sheets into Leads, Accounts, Contacts and Opportunities using Data
• Loader and Import Wizard.
• Configure multiple Outlook settings for various users and perform field mapping and matching criteria and other advanced settings based on the requirements.
• Worked on doing making minor enhancements to SFDC application required by business users from time to time.
• Used detailed knowledge of application features and functions to assess the scope and impact of business needs throughout the analysis. Fulfilled all the enhancement specifications.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD using UML.
• Implemented a web-based access to the Warehouse.

Environment: Saleforce.com platform, Apex Language, Visualforce Pages, Data Loader, Workflows, Data loader,UAT, Agile, Scrum,QL .