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Sfdc Ba Resume

MA

SUMMARY

  • Around 10 years of IT experience with 6 years of experience in the Salesforce.com CRM Platform Administration, Implementation, Functional Business Analysis, Testing and Issue Resolution.
  • Business Analyst with extensive of experience with solid understanding of business requirement gathering, documentation, business process flow and business process modeling.
  • Extensive experience in gathering Business/Functional user requirements, creating Use Cases as per user requirements, developing/designing UML diagrams such as Activity, Class, and Sequence diagrams in addition to creating Business Requirements Document.
  • Experienced working in Cross - functional teams, identifying business requirements and supporting sales/marketing efforts.
  • Involved in project to understand the business needs and objectives of the system and interacted with the end client/ users and stakeholders, involved and gathered requirements for the integrated system.
  • Lead planning meetings, analysis development, test inspections, and other project meetings throughout project life cycle.
  • Participated in all stages of Software Development Life Cycle (SDLC) i.e., System Analysis, Design, Development and Testing using Agile Methodology.
  • Experience working with various software development methodologies including Agile and waterfall
  • Well versed in analyzing company processes, translating business workflows into accurate Salesforce.com workflows and configuring Salesforce.com to meet business needs.
  • Designing of technical architecture of the business, documentation, business and technical meetings with customers.
  • Worked on various Salesforce.com standard objects like Accounts, Contacts, Opportunities, Cases, Leads, Reports and Dashboards.
  • Good experience with SOQL, SOSL, Relationships and Lookups.
  • Knowledge on implementing Apex classes, Triggers, Visual Force, Force.com IDE, SOQL, and SOSL.
  • Proficient in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Workflows, Approval Processes, Reports and Dashboards, Tasks and Events.
  • Worked with Apex Data Loader tool to migrate the data into Salesforce platform. Extensive experience in data migration and integration using Data Loader.
  • Worked on Business to Business (B2B) & Business to Customers (B2C) SFDC patterns involved interaction with all the various parties are involved
  • Integrated Salesforce with various third party solutions.
  • Worked on Deployments when deploying code to and from sandboxes to Production environments and maintained deployment checklists.
  • Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
  • Strong understanding on sandboxes. Performed refreshes on sandboxes and documented the refresh history.
  • Strong interpersonal skills and excellent communication skills.
  • Conducted End user trainings. And provided one to one trainings to end users on an on-going basis.
  • Able to manage changing responsibilities and deliver time critical projects on schedule.
  • Proven ability to accept challenges and produce results in a multi-tasked environment.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce Sales cloud, Salesforce Service cloud, Salesforce Marketing cloud, Veeva CRM, Salesforce Analytic cloud, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, S Controls, Apex Web Services, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects.

Languages: APEX, Java, PL-SQL Apex classes, Triggers, Visual Force, Force.com IDE, SOQL, and SOSL.

Database: MySQL Oracle 9i, Oracle 10g, SQL Server and SAP SD

Custom Integration: Outbound Messages, Workflow & Approvals, Field updates, Custom Objects, Custom settings, Custom labels and Tabs, Email Services, Dashboards, Security Controls, AppExchange Package & Custom Application, Testingsalesforceintegrations with other systems

Tools: & Technologies: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform(Sandbox and Production), App Exchange Applications, Force.com Migration Tool.

Operating Systems: Windows 98/NT/XP/Vista/7, Windows CE, Linux, UNIX.

PROFESSIONAL EXPERIENCE

Confidential, MA

SFDC BA

Responsibilities:

  • Analysis of functional and design documents and map it to the application in test environment.
  • Working closely with business units to develop business scenarios
  • Documenting the changes in organization structure and the business since inception of application for future enhancements.
  • Assist in analyzing the user profiles as well as their assigned roles and responsibilities through interviews.
  • Interacting with heads of business units to facilitate the process of implementing the application.
  • Bulk load of majority of users on Chatter as well as loading some user’s one individual basis.
  • Configuration of Chatter for email notifications, creating groups for sales and offers.
  • Analyzing the Test data, Test environment and execution plan to conduct Business user testing.
  • Conducting Business Users Integration Tests and User Acceptance Tests.
  • Analyzing the defects and collaborate with off shore team members for suitable remedies to remove defects.
  • Interacting with senior management to provide the progress of application development and suitability for business users.
  • Analyzing the gaps between original requirements and the functionality of the application.
  • Documenting the identified gaps in the test application and business needs.
  • Conduct workshops for business users of the application.
  • Conducting mock ups to test the approval and case management functionality of the system
  • Developing Generic Test Scripts for Business users and overseeing the process of test-script production by various members.

Confidential, Billerica, MA

SFDC Analyst

Responsibilities:

  • Actively involved in extracting requirements from project stakeholders
  • Designed and developed software solutions using the Agile methodology
  • Successfully deployed and released customized solutions with the Force.com platform
  • Created deployment checklists to ensure successful deployments
  • Reported status of the projects to the Development Manager
  • Developed and configured a process to keep track of projects, requests and priority
  • Managed project queue and helped prioritize with business stakeholders
  • Refactored Apex Triggers and classes in order to follow object oriented best practices
  • Reduced triggers to one Apex Trigger per object while utilizing Apex Classes for a cleaner code base and less redundancy
  • Pulled archaic code not in use to clean up instance
  • Developed and configured an internal and external process to keep track of projects, requests and priority
  • Re-engineered process for Disaster Recovery and Professional Services team
  • Coded process for opportunity change history which provides better visibility to sales management on changes to opportunities by sales reps
  • Customer and Partner portal modifications
  • Removed page layouts, record types, unused validation rules, workflow rules and other redundant configurations created during the implementation in order to “clean house”
  • Apex triggers, Classes and Test Classes
  • Visualforce pages
  • Data Loader and Demand Tools
  • Eclipse Force.com IDE
  • Page Layouts, Profiles, Role Hierarchy and Record Types
  • Validation Rules, Workflow Rules and Approval Processes
  • Salesforce.com Data Schema
  • SOQL and SOSL Queries

Confidential, Cambridge, MA

SFDC Functional Analyst

Responsibilities:

  • Involved in Salesforce.com Application Setup activities and customized apps to match the functional needs of the organization.
  • Performed the roles of Salesforce.com Administrator / Implementer in the organization.
  • Provided support for over a hundred standard and custom objects.
  • Interacted with various business team members to gather and document requirements.
  • Closely worked with SalesForce.com consultants while implementing the solutions for the requirements.
  • Made minor code changes in Apex to suit business requirements.
  • Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.
  • Implemented and deployed Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
  • Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.
  • Created various profiles and configured permissions based on the organizational hierarchy of Thomson Reuters.
  • Performed Data Migration using Import Wizard and Data loader.
  • Implemented various Custom Reports and deployed them for different business user levels.
  • Implemented escalation rules, automatic case generation and their escalation to call center representative and generated email alerts for quick issue resolution

Confidential

Salesforce Business Analyst

Responsibilities:

  • Analysis of functional and design documents and map it to the application in test environment.
  • Working closely with business units to develop business scenarios
  • Documenting the changes in organization structure and the business since inception of application for future enhancements.
  • Assist in analyzing the user profiles as well as their assigned roles and responsibilities through interviews.
  • Interacting with heads of business units to facilitate the process of implementing the application.
  • Bulk load of majority of users on Chatter as well as loading some user’s one individual basis.
  • Configuration of Chatter for email notifications, creating groups for sales and offers.
  • Analyzing the Test data, Test environment and execution plan to conduct Business user testing.
  • Conducting Business Users Integration Tests and User Acceptance Tests.
  • Analyzing the defects and collaborate with off shore team members for suitable remedies to remove defects.
  • Interacting with senior management to provide the progress of application development and suitability for business users.
  • Analyzing the gaps between original requirements and the functionality of the application.
  • Documenting the identified gaps in the test application and business needs.
  • Conduct workshops for business users of the application.
  • Conducting mock ups to test the approval and case management functionality of the system
  • Developing Generic Test Scripts for Business users and overseeing the process of test-script production by various members.

Environment: BI Business Analysis, SCRUM Process, Tableau, IBM Clear Quest 8.0.1, User Testing, System Testing, Use cases, ETL, CITRIX, Functional Specifications, Agile, Scrum, VMWARE, VISIO, User Stories, BRD’S, Process Flows, Data Analysis, Requirement Gathering, Business Rules, Architecture, Change Management.

Confidential, San Francisco, CA

Business Analyst

Responsibilities:

  • Reviewed, analyzed and created detailed documentation of business systems and user needs, including workflow, program functions and steps required to develop or modify application programs.
  • Assisted in developing and maintaining business & financial reports and IT work/databases which was required to support the various lines of business and specific projects.
  • Consulted with IT Personnel to determine business, functional and technical requirements for specified applications.
  • Developed effective reporting tools for the business unit and completed existing projects from original concept through final implementation
  • Organized chart-holding facilities and assisted in training staff. Assisted various projects from start to finish through the SDLC process.
  • Participated in Code Reviews, System Testing and UAT followed by production verification, post production testing and support
  • Performed internal & external reporting, cash management, cost reduction & efficiency

Confidential

Business Analyst

Responsibilities:

  • Partnering with ERP and CRM stakeholders to analyze, understand and improve finance/sales operations that increase employee productivity and end-user effectiveness.
  • Created users, profiles, roles hierarchy. Created rules in CRM duplicate blocker to prevent duplicate leads, created DocuSign documents for contracts. Created validation rules, workflows to fulfill business processes.
  • Trained and supported end-user groups, executives, managers and agents on scheduled intervals in face-to-face presentation and real-time remote on opportunities, leads, accounts, etc.
  • Support business applications portfolio by advising best practices, recommending process improvements and implementing system enhancements that advance the goals of the business.

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