We provide IT Staff Augmentation Services!

Principal Architect Resume

2.00/5 (Submit Your Rating)

Southboro, MA

SUMMARY:

  • Plan & execute transformation so business priorities drive strategy & spend.
  • Offer hands - on and leadership experience in all phases of program delivery in agile and waterfall environments at global organizations.
  • Manage and grow global relationships with customers using a consultative approach.
  • Develop high-performing teams, leveraging individual strengths to provide optimal value to stakeholders.
  • Expertise in a wide range of IT technologies.
  • Thought leader on best-practices with proven commitment to customer success.
  • Focused on continuous learning to keep up with changing technologies in the industry.

EXPERTISE IN:

  • IT Service Management
  • ITIL
  • Lean Six-Sigma
  • ServiceNow ITSM
  • BMC Remedy ITSM
  • CMDB
  • Agile / Waterfall Projects
  • Process Governance
  • Business Analysis

SKILLS:

Technology: Service Management BMC Remedy ITSM, ServiceNow ITSM, EasyVista, Atrium CMDB, ServiceNow CMDB, Atrium Discovery and Dependency Mapping (ADDM), ServiceNow Discovery, ServiceWatch.

Event Management: BMC Proactive Performance Management, BMC Event Manager, BMC Service Impact Manager. Integrated with numerous other home-grown and vendor tools.

Databases: Oracle, MSSQL, MongoDB.

Programming: C, Shell programming, SQL.

Networking: TCP/IP, SNMP v2

Responsive: Web Design JavaScript, HTML, CSS, Bootstrap, Meteor, MongoDB.

Virtualization: VMware

Operating Systems: Linux, Unix, Windows, OSX.

PROFESSIONAL EXPERIENCE:

Confidential, Southboro, MA

Principal Architect

Responsibilities:

  • Enterprise Service ManagementPlanned and executed the enterprise service management (ESM) strategy for IT. Provided solutions architecture for major projects.
  • Drove continual service improvement for service management processes. Lead the implementation of new capabilities within service management.
  • Streamlined IT Service Management process differences between Dell and Confidential ensuring continued support for existing organizational structures.
  • Eliminated duplicate license and labor costs across both organizations, resulting in estimated $3M annual savings.
  • Designed and continually improved service strategy processes on the ServiceNow platform.
  • Implementing the end-to-end process from service demand initiation through service charter and release, ensured all new services and enhancements spend was based on actual customer demand.
  • Reduced mean time to restore service (MTRS) approximately 25%, reduced support costs and improved service quality with a redesigned configuration management database (CMDB).
  • Improved team engagement across and beyond IT by coaching, developing and promoting the capabilities of direct-reports to other departments.

Confidential, Waltham, MA

Senior Manager

Responsibilities:

  • Drove consulting services’ revenues growth and improve profit margins.
  • Increased profit margin 5% by improving consistency and efficiency of services delivery through standardized set of tools for implementation projects.
  • Increased pipeline for new services sales with demand generation plays leveraging customer relationship data.

Business Service Management Architect / Principal Consultant

Confidential

Responsibilities:

  • Executed strategic projects, built customer relationships, and developed best practices. Evangelized best practices for service management at various customer facing events.
  • Improved consistency and reduced cost of solution implementations for the services organization by defining, harvesting and documenting best practices around service management implementations.
  • Reduced the cost of service delivery and operations for a large insurance company through efficient IT processes aligned to the organization model; led the 23-member team through a $3M project to implement service management and service assurance.
  • Reduced costs for service operations at a large pharmaceutical company leading a $1.2M project to implement IT processes using industry best-practices of the ITIL framework within Remedy ITSM and Atrium CMDB.
  • Drove service delivery improvements by monitoring systems and processing error events based on configuration items affected to create, prioritize and route incidents.
  • Drove cost reductions in financial and insurance companies by right-sizing environment based on current and expected demand.
  • Used BEST/1 tools to provide predictive capacity management.

We'd love your feedback!