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Service Now Developer Resume

Sfo, CA

SUMMARY

  • Around 7+ years of experience in software analysis, design, development, testing and implementation of web centric, object oriented, Intranet/Internet enterprise applications using Java/J2EE technologies.
  • Experience in Installation and Configuration of different modules of Service - Now.
  • Hands-on experience in technical implementation of Incident Management, Problem Management, Change Management and Service Catalog.
  • Created Knowledge articles & Helpdesk users on Service Now platform.
  • More than 3+ years of experience in Configuring Applications using Service Now tool, used in ITIL Management. Deep functional and technical knowledge of the Service Now platform as well as experience delivering medium to large-scale Service Now implementations.
  • Strong experience in JavaScript.
  • Hands Experience on monitoring tool with Service Now integration.
  • Expertise in networking protocols and hardware operating systems
  • Excellent knowledge of developing web services and relational databases
  • Participated in workshops with Service Now partner teams to help companies implement Service Now using best practices in ITSM.
  • Create an access control rule (ACL).Use of scripting tools and Service Now functionality to create script to automate routine tasks being done in Service Now.
  • Extensively worked with Fuji, Dublin and Eureka releases of Service Now with strong emphasis on supporting the ITSM application, understanding customer requirement and implementing solutions using the knowledge in ITSM tool and ITIL processes.
  • Good Knowledge of CMDB and IT Asset Management Services (ITAM).
  • Excellent Knowledge on AWS Cloud Watch integration with Service Now.
  • Hands Experience on Business Rules, Client Scripts, Schedule Jobs, UI Actions, UI Polices.
  • Hands Experience on PageDuty integration with Service Now.
  • Loads, manipulates and maintains data between Service Now and other systems.
  • Familiar with Service Now Content Management System (CMS).
  • Worked on Agile method environment and implemented the changes required by the business owners on a regular basis
  • Configuration Development and development of Requirement Integration components (SSO, LDAP).
  • Strong team player, ability to work independently and in a team as well, ability to adapt to a rapidly changing environment, commitment towards learning, Possess excellent communication, project management, documentation, interpersonal skills.
  • Strong skill set in the Service Now suite development including SOAP/REST integration, Web services, Discovery, Workflow, and CMDB.
  • Implemented of Discovery from scratch, by installing MID Servers on remote desktops. Configure Service-Now tool for the defined processes. Design and develop scripts for any customization required. Supporting Power shell scripting in workflows.
  • Hands on experience in web development using HTML, JavaScript and CSS.
  • Development experience adhering with SDLC processes
  • Functional knowledge and implementation experience of IT Service Management (ITSM) frameworks and demonstrated project management skills and experience working directly with customers and clients.
  • Leveraging knowledge and experience to deliver end-to-end methodologies within Service Now, which includes architecting technical implementation of IT Infrastructure Library (ITIL) processes, organizing and prioritizing development effort, interfacing with vendors and management, and coordinating effort of administrators.
  • Possess a strong coding experience using Core Java.

TECHNICAL SKILLS

ITIL: ITSM, Service Now, JavaScript, HTML, CSS.

Programming Languages: C, C++, Java, SQL, PL/SQL

Java: JDK 1.6, Collections, Multithreading, Networking, Generics, Exception Handling, Files and Streams, JDBC Servlets, JSP, JSTL, Ajax, EJB

Scripting Languages: JavaScript, HTML, CSS, Ajax, XML

Databases: Oracle 10g, MySQL

Database Tools: SQL Client, TOAD, SQL Developer

Web/Application Servers: IBM Web Sphere 6.x, Web Logic 10, Apache Tomcat

IDE: Eclipse, Net Beans, TOAD

Version Control Tools: CVS, SVN

PROFESSIONAL EXPERIENCE

Confidential, SFO, CA

Service Now Developer

Responsibilities:

  • Worked on AWS Cloud Watch integration with Service Now. It is created an incidents in Service Now.
  • Hands Experience on monitoring tool with Service Now integration.
  • Manages data with Tables, the CMDB, Import Sets, and Update Sets
  • Worked on PagerDuty integration. PagerDutyprovides alerting, on-call scheduling, escalation policies and incident tracking to increase uptime of our apps, servers, websites and databases.
  • Created Workflow activities and approvals. Implement new workflows that use a variety of activities to understand how records are generated from workflows.
  • Manages data with Tables, the CMDB, Import Sets, and Update Sets
  • Develop and manage application code, user interface, and third-party integration components
  • Design and Configuration of workflows to meet specific business needs to support ITIL and business processes
  • Created notifications based on user requirements and also configured inbound email actions to create incidents or requests.
  • Used data sources to migrate the data from excel sheets to Service-Now through transform maps.
  • Worked on integration using SOAP / WSDL / RESTFUL.
  • Performs core configuration tasks including system policies, business rules and client scripts.
  • Strong knowledge of the server side scripting Business rules and Script Includes
  • Worked on Inbound Email actions.
  • Worked on Email Notification, Email Templates and Email scripts.
  • On requirement provided solutions to the Asset Management team in re-building the workflow for in and out of an asset.

Confidential, SFO, CA

Service Now Developer

Responsibilities:

  • On requirement provided solutions to the Asset Management team in re-building the workflow for in and out of an asset.
  • Used data sources to migrate the data from excel sheets to Service-Now through transform maps.
  • Worked on integration using SOAP / WSDL / RESTFUL.
  • Worked on huge Workflow design for on boarding and off-boarding of a partner/ employee/Contractor based on the requirements provided by the teams.
  • Installed MID Servers on remote desktop and conducted tests required for Discovery.
  • Worked on Discovery in order to re-locate the devices that were irregularly managed and found a solution in resolving the issues with using the discovery tool for a better use.
  • Worked on the latest release EUREKA / Fuji which is the advanced release and discovered Service-Now upgrades.
  • Re-built Service Catalog Items with minimal time usage on submitting a ticket by getting together the teams to provide their valuable suggestions and making it easy to understand the new release.
  • Provided analysis, design and development of Service-Now trouble ticketing and incident management systems to support the company’s technical operations
  • Created notifications based on user requirements and also configured inbound email actions to create incidents or requests.
  • Interface extensively with all areas of the organization including Operations and Development.
  • Created schedules, reports and monitor performance of Service-Now.
  • Documented all implementations and best practices defined within team.
  • As a part of support activity resolve incidents by provided with proper root cause investigation.
  • Perform day to day administration of the Service-Now tool Maintain business services and configuration item relationships in Service-Now tool.
  • Performs core configuration tasks including system policies, business rules and client scripts.
  • Managed users, groups and roles.
  • Managed data with Tables, the CMDB, Import Sets, and Update Sets.
  • Creates Workflow activities and approvals. Implement new workflows that use a variety of activities to understand how records are generated from workflows
  • Performed migration activities (Dev to QA, QA to Prod)
  • Coordinated Service Catalog options, including two-step checkout, cart controls, and variables
  • Developed and improved user systems procedures, and prepared systems documentation.

Confidential, Bellevue, WA

Service Now Developer

Responsibilities:

  • Worked on End to End implementation of Discovery.
  • Maintained the Configuration Items and modified the forms and form Sections.
  • Worked on Configuring the IP Addresses to help find out the undiscovered CI's into CMDB.
  • Integrated Service-Now with a third party to store all the credentials to avoid breaching up of credentials.
  • Wrote Classifiers and identifiers to direct the discovery tool to gather the information of the configuration items with no error.
  • Wrote business rules to avoid empty configuration items to be stored in CMDB after discovery tool runs a scheduled job.
  • Worked on Agile method environment and implemented the changes required by the business owners on a regular basis.
  • Supported the team with improvising the Discovery tool and the configuring the CI's.
  • Created Dash boards on requirement.
  • Reported inconsistency of form fields and maintenance of CMDB CI's.
  • Worked on UI Macros to create pages as templates on requirement from the stake holders
  • Configured multiple forms for Asset module using Configuration Management Database.
  • Resolving typical Users access and roles issues by checking active directory and users table.
  • Creating database views to pull the reports on variables which are being used by catalog items.
  • Gave suggestions to how the data needs to be moved from one Instance to the other using Update sets.

Confidential, Doral, FL

Java/J2EE Developer

Responsibilities:

  • Involved in gathering business requirements, analyzing the project and created UML diagrams such as Use Cases, Class Diagrams, Sequence Diagrams and flowcharts for the optimization Module using Microsoft Visio.
  • Designed and developed Optimization UI screens for Rate Structure, Operating Cost, Temperature and Predicted loads using JSF my faces, JSP, JavaScript and HTML.
  • Configured faces-config.xml for the page navigation rules and created managed and backing beans for the Optimization module.
  • Developed JSP web pages for rate Structure and Operating cost using JSF HTML and JSF CORE tags library.
  • Involved in system design and development using Collections and multithreading for the action classes.
  • Designed and developed the framework for the IMAT application implementing all the six phases of JSF life cycle and wrote Ant build, deployment scripts to package and deploy on JBoss application server.
  • Designed and developed Simulated annealing algorithm to generate random Optimization schedules and developed neural networks for the CHP system using Session Beans.
  • Integrated EJB 3.0 with JSF and managed application state management, business process management (BPM) using JBoss Seam.
  • Wrote AngularJS controllers, views, and services for new website features.
  • Developed Cost function to calculate the total cost for each CHP Optimization schedule generated by the Simulated Annealing algorithm using EJBs.
  • Implemented Spring web flow for the Diagnostics Module to define page flows with actions and views and created POJOs and used annotations to map them to SQL Server database using EJB.
  • Wrote DAO classes, EJB 3.0 QL queries for Optimization schedule and CHP data retrievals from SQL Server database.
  • Used Eclipse as IDE tool to develop the application and JIRA for bug and issue tracking
  • Created combined deployment descriptors using XML for all the session and entity beans.
  • Wrote JSF and JavaScript validations to validate data on the UI for Optimization and Diagnostics and Developed WebServices to have access to the external system (WCC) for the diagnostics module.
  • Wrote Message Driven Bean to implement the Diagnostic Engine and configured the JMS queue details and involved in performance tuning of the application using JProbe and JProfiler.
  • Wrote JUnit test cases to test the Optimization Module and created functions, sub queries and stored procedures using PL/SQL.
  • Tested the Simulated Annealing algorithm with different input schedules (always-on, always-off, human optimized schedule and five random input schedules) and stored the test results in a spread sheet.
  • Created technical design document for the Diagnostics Module and Optimization module covering Cost function and Simulated Annealing approach.
  • Involved in code reviews and performed version guidelines.

Environment: Java 1.5, J2EE, Microsoft Vision, EJB 3.0, JSP, JSF, JBoss Seam, JIRA, Webservices, JMS, JavaScript, AngularJs, HTML, ANT, Agile, JUnit, JBoss 4.2.2, MS SQL Server 2005, My ECLIPSE 6.0.1.

Confidential

JAVA/J2EE Developer

Responsibilities:

  • Created the UI tool - using Java, XML, DHTML, and JavaScript.
  • Wrote stored procedures using PL/SQL for data retrieval from different tables.
  • Worked extensively on bug fixes on the server side and made cosmetic changes on the UI side.
  • Part of performance tuning team and implemented caching mechanism and other changes.
  • Recreated the system architecture diagram and created numerous new class and sequence diagrams.
  • Created combined deployment descriptors using XML.
  • Designed and developed UI using HTML, JSP and Struts where users have all the items listed for auctions.
  • Developed Authentication and Authorization modules where authorized persons can only access the inventory related operations.
  • Developed rule modules using Rule Engines, Drools.
  • Developed Controller Servlets, Action and Form objects for process of interacting with Oracle database and retrieving dynamic data.
  • Responsible for coding SQL Statements and Stored procedures for back end communication using JDBC.
  • Developed the Login screen so that only authorized and authenticated administrators can only access the application.
  • Developed various activities like transaction history, search products that enable users to understand the system efficiently.
  • Involved in preparing the Documentation of the project to understand the system efficiently.

Environment: JDK1.2, JavaScript, HTML, DHTML, XML, Struts, JSP, JBoss Drools Rule Engine, Servlet, JNDI, J2EE, Tomcat, Rational Rose, Oracle.

Confidential

Junior JAVA Developer

Responsibilities:

  • Involved in the analysis, design, implementation, and testing of the project.
  • Implemented the presentation layer with HTML, XHTML and JavaScript.
  • Developed web components using JSP, Servlets and JDBC.
  • Implemented database using SQL Server.
  • Designed tables and indexes.
  • Wrote complex SQL and Stored procedures.
  • Involved in fixing bugs and unit testing with test cases using JUnit.
  • Developed user and technical documentation.

Environment: Java, JSP, Servlets, JDBC, JavaScript, MySQL, JUnit, Eclipse IDE.

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