SUMMARY

• Over 10+ years of total experience in Service Now, Java/J2EE technologies.
• Experience with Incident,Problem,Change, Release,Deployment Management on Service Now tool based on ITIL V3 best practices.
• Worked and developed Service Catalog and Data Certification application on ServiceNow.
• As Snow Admin and implemented key modules of Helpdesk system such as Problem management, Incident management, Change Management, Service Catalog, Knowledgebase and SLA configuration.
• Excellent interpersonal skills, proven team player with good analytical skills in solving bent problem and delivering Design and Admin services in a highly stressful environment.
• Experience in development using Agile - SCRUM and Waterfall project management methodologies.
• Highly accomplished and focused consultant with broad experience in providing solutions over ServiceNow Architecture and familiar with Other ITSM applications.
• Excellent communicator,leverage technical to communicate effectively with client and their respective teams.
• Experience in working Configuration Management and Asset Management.
• Extensive experience in working with User Management including Users, Groups, Roles and Access Control Lists (ACL).
• Extensive experience in integratingService-Nowwith third party applications like BMC Remedy, HP ServiceManager, Sales Force, Tally, Ariba and NetCool.
• Hands on experience with loading data from various data sources like File, JDBC, WebServices using Import Sets, Transform Maps, SOAP, REST.
• Experience in Web application development using HTML5,CSS3 and Bootstrap.
• Hands on experiencewith Record Producers, Order Guides, Work Flows and Orchestration inServiceCatalog Management.
• Managed the service relationships between HR and employees through HR modules in HR Service Management.
• Excellent hand-on experience in Client and Server side Scripting.
• Sound noledge in Configuring Email Notifications and Scripting Inbound Email actions.
• Hands on experience in working with JavaScript Frameworks like JQuery and JSON.
• Excellent understanding of Data modeling (Dimensional & Relational) on concepts like Star-schema, Snowflake schema using fact and dimension tables and relational databases Oracle, SQL Server, MS Access and client/server applications.
• Good Data Cleansing experience using PL/SQL, SQL Coding, and UNIX Shell Scripting.
• Experience in installingMID Servers and ODBC Drivers.
• Sound noledge in Understanding of BSM and Schema Maps.
• Good noledge on Single Sign on, LDAP, Mid Server on and event based integrations.
• Good understanding of cloud technologies, networks, protocols and email.
• Deep functional and technical noledge of the ServiceNowplatform as well as experience delivering medium to large-scaleServiceNow implementations. Coordinated the team in participating in CAB meetings and also get the insights as to increase the productivity of the tool on a daily basis.
• Hands on experience in developing workflows and in customizing the applications in Service-Now Using Java script, Glide Ajax, HTML and DHTML.
• Strong troubleshooting skill and good Team player with excellent interpersonal and team work skills.
• Good communication skills with strong people skills.
• Delivering assigned tickets, tasks, and projects by their targeted due dates.
• Ability to work independently as well as work with teams.
• Involved in the ServiceNow Instance upgrade activities andcloning between various environments.

TECHNICAL SKILLS

Operating Systems: Windows, Unix and Linux

Web Technologies: JDBC, Servlets, JSP, JSTL, Java Beans, Struts, JavaScript, AJAX, XML 1.1.3 and HTML, CSS, JSON, Bootstrap, Apache ActiveMQ, AngularJS

Web Servers: Java Web server, Apache Tomcat.

Databases: SQL Server, Oracle and MS Access, MongoDB

Languages: C, C++, Java, J2EE, SQL, AJAX, JavaScript, JSON, UML, XML

Development IDE(s): Eclipse, WSAD, Net Beans

Application Tools: JBuilder, DreamWeaver, ServiceNow, Rational Rows, SQL, Remedy.

PROFESSIONAL EXPERIENCE

ServiceNow Developer

Confidential, Jersey City, NJ

Responsibilities:

• Extensively involved in requirement analysis, design, implementations, upgrades, enhancements and customizations of different modules of ITSM suite.
• Manage and coordinate activities during the overall ticket of lifecycle in Incident and Problem management.
• Configuring Data Sources, Import Sets, SLA/OLA, LDAP and Transform maps.
• Developed several client side scripting, Catalog Client scripts, UI scripts, server side scripting based on business rules.
• IT Service Management applications development onServiceNow automate the day-to-day corporate business processes.
• Created transform maps for importing CMDB data, automatic field service mapping and scripting.
• Implementing ServiceNow Discovery and CMDB and integrating it with Change management.
• Involved in Migration between various ServiceNow instances using Update Sets.
• Responsible for all scripting changes including Client Scripts, UI Policy and UI Actions.
• Involved in the ServiceNow Discovery and maintenance.
• Automated standardized HR process using HRSM.
• Centralized access and management for all authoritative sources, policies, and controls using ServiceNow GRC.
• Customization of form design and layout for various ITIL process for Incident Management, Problem Management, Change Management, Asset Management and Service Catalog.
• Developed complex transform scripts to import data into theServiceNow.
• Pulling and scheduling the reports as per the client requirement.
• Configuring Integration Web Services with Third Party applications by using SOAP Web service.
• Participated in weekly meetings to discuss on the work dat have been accomplished on dat particular week, the challenges faced and the solutions for the issues to build a strong team.

Environment: ServiceNow, JIRA, JavaScript, HTML, CSS, AJAX, JSON, Asset Management, Incident Management Problem Management, Change Management, Web Services, MID Server, CMDB, Postman, SOAP UI and Discovery.

ServiceNow Developer

Confidential, Wayne, PA

Responsibilities:

• Worked with clients to assess the current state processes and tools, responsible for defining ServiceNow requirements.
• Created relevant workflows by doing business systems analysis and guide project management goals, development processes, and implementation strategy.
• Creating and modifying of various Business Rules, Script Includes, AJAX Query, Jelly scripts, UI policies.
• Worked on UI customizations for forms, lists, and UI actions.
• Configuring internal portal for all the business services by using ServiceNow Content Management application.
• Creating and configuring of relevant ACL’s and effective role assignment, to ensure system security.
• Defining controls based on policies and their associated risks with the help of ServiceNow GRC.
• Worked on end to end implementation of CMDB and Asset management.
• Configured MID server and pointed to various instances.
• Customized HR processes as per the user requirements.
• Performing data migration to import data from other applications and external database.
• Creating, monitoring, modifying and publishing Service Catalog workflows with approvals.
• Integration with external systems like LDAP, Single Sign On (SSO) and Email.
• Exposure to ServiceNow tools like Discovery and Orchestration environment.
• Resolving ServiceNow client issues in Incident, Problem, Change requests.
• Execution, Customization and Maintenance of Knowledge, Service Catalog in ServiceNow.
• Responsible for setting up REST and SOAP inbound and outbound messages to integrate with ServiceNow.

Environment: JavaScript, HTML, CSS, Bootstrap, HRSM, Glide Script, AJAX, JSON, ServiceNow, WebServices, BlueCat, Asset Management, Incident Management, Problem Management, ServiceNow GRC, SOAP, REST, MID server, CMDB, LDAP, Postman, Orchestration and Discovery.

ServiceNow Developer

Confidential, Orrville, OH

Responsibilities:

• Involved in gathering requirements, documenting them.
• Implementation, Customization and Maintenance of Knowledge,Service Catalog in ServiceNow.
• Resolving ServiceNow user issues in incident, Change, Request etc.
• Manage activities during the overall ticket life cycle in Incident and Problem Management.
• Working with client and functional requirements withinServiceNow.
• Involved in working with process owners to develop workflow, implement the workflows inService Applications and administer the tools and enhanced requests by java script.
• Developed custom applications.
• Created Knowledge article, HR case records in HR service management modules.
• Experienced in the analysis, development and automation ofServiceRequest and Configuration.
• Creation of Ordered Guides.
• Worked on CMDB auto-discovery process to capture IT Systems and populate the CMDB database.
• Responsible for preparing design level and user-level documentation.
• Involved in the complete cycle of coding, testing, debugging, maintaining and refining the computer software in Service Now.
• Created data sources and loaded theService-Nowtables with different data formats.
• Created transform maps for importing CMDB data.
• Development of requirement integration components like SSO, LDAP.
• Created Buttons and context menus both on form and lists using UI actions.
• CreatedBusiness Rules, Script Includes, Client catalog script and Client Script.
• Also worked on Asset Management and loaded the data into it.
• Worked on UI Macros to create pages as templates on requirement from the stake holders.
• Worked on Service Catalog into a fully functional website using Content Management module.
• Resolving typical Users access and roles issues by checking active directory and users table.

Environment: JavaScript, HTML, CSS, Glide Script,ServiceNow, WebServices, SOAP, REST, MID server, CMDB

ServiceNow Developer

Confidential, Bayport, MN

Responsibilities:

• Participated in several meetings for understanding requirements, documenting them
• Involved in creating the ITSM monthly reports and the company's internal reports withServiceNow.
• Managed users, groups and roles.
• Facilitating Business SME team, Development team, Testing and implementing teams and lead discussions where needed.
• Managed data with Tables, the CMDB, Import Sets, and Update Sets.
• Created CatalogServiceRequests and associated Workflow process as per the client requirement.
• Configured multiple forms for Asset module using Configuration Management Database.
• Worked on new Plugin’s like incident alert management, orchestration and structured problem analysis.
• Worked on HR service management module Task Management to create and edit tasks associated with HR cases.
• Development of Service catalog which includes creating new catalog items, designing workflows and execution plans.
• Worked on CMS module and built dynamic content pages.
• Performs core configuration tasks including system policies, business rules and client scripts.
• Creating new groups and adding users to the groups inservicenow.
• Created schedules, reports and monitor performance ofService-Now.
• Designed email templates by using html and jelly scripting and used them in notifications.
• Performed migration activities Dev to QA and QA to Prod.
• Documented all implementations and best practices defined within team.
• Maintain LDAP integration and user configurations.
• Created newservicecatalog requests and items with variables.
• Generated Buttons and content menus using UI Actions on forms and lists.
• Worked on Discovery and set up mid servers and responsible for checking the connectivity.
• Involved in creation of reports, dashboards inService-now.
• Created Record Producers, Order Guides, Catalog Client Scripts, Script Includes.
• Using Import Sets for data loading from external file or database to theServiceNow.
• Imported many CI's using import set tables.
• Created transform maps with both automatic field mapping and scripting.

Environment: Service-Now,JavaScript, Bootstrap, HTML, Active Directory, Jelly, SQL Server, Agile Scrum, MID Server

ServiceNow Developer

Confidential, Hoffman Estates, IL

Responsibilities:

• Used ITIL practices to implement ServiceNow applications in phase by phase approach.
• Perform minor enhancements requests to the client'sService-Nowinstances, including changes to the user interface, system properties, foundation content and modification to existing workflow.
• Building and coding Configuration Management Databases (CMDB).
• Wrote Catalog client scripts and UI policies to make client side changes
• Created SLAs and participated in running SLAs and responsible for closing successfully in ServiceNow.
• Created various workflows for Incident Management, Change Management,ServiceRequests and SLA's.
• Worked on HR service management modules like HR catalog, HR Tasks, Organization and Case Management.
• Scheduled SLAs as per scope of tickets in ServiceNow.
• Written Business Rules for customizing the tool in ServiceNow.
• Customized Incident/Problem/Change/Servicecatalog applications using Business rules, Client scripts, Workflows in ServiceNow.
• Development ofServicecatalog which includes creating new catalog items, designing workflows and execution plans.
• Responsible in building Catalog items in ServiceNow.
• Worked on different kinds of variables and variable sets.
• Defined users, groups and roles and providing accessing permissions in ServiceNow.
• Worked on Discovery to update and insert computer related information on a regular basis.
• Wrote business rules to avoid empty configuration items to be stored in CMDB after discovery tool runs a scheduled job.
• Understanding of Change Management, Configuration Management, and Release Management as it relates to ITIL.
• Using Transform maps to import Data to Configuration Management.
• Created Data Sources from various external applications, scripts to parse incoming data and transform into ServiceNow.
• Created CI's and configured relationships in Asset Management.
• Developed user interface elements for Web-based applications based on program specifications using JavaScript.
• Designed and implemented new functionality using UI Policies and Data Policy.

Environment: ServiceNow, AJAX, JavaScript, CSS, XML, HTML, XHTML,SOAP,WebServices, Glide Record

Java/J2EE Developer

Confidential, Tampa, FL

Responsibilities:

• Developed 3-tier web application using Spring MVC Framework.
• Used multithreading in programming to improve overall performance.
• Design and implementation of DB schema for backend DB2.
• Used Hibernate extensively to persist the data into the Oracle11g database.
• Created WAR files, compiled them and run those using Maven scripts.
• Performed Unit testing and Support system testing to resolve any defects raised during test cycle.
• DevelopedJavaBeans and Utility Classes for interacting with the database using JDBC.
• Developed and executed Unit Test cases using JMeter by supporting Test Driven Development.
• UsedJavaMailing or Messaging Service (JMS) API's for mailing detailed notifications depending upon the success and failure once the backend process is complete and also for mailing administrator of any system related problems.
• Designed and developed XML, JSP, Servlets and EJB (Session & Entity bean), JMS for both contract work handling system payroll system of all companies under this corporation.
• Used CVS code versioning system for code maintenance and used Log4j to generate logs used for maintenance and bug tracking.
• Wrote stored procedures, triggers and functions to perform database operations.
• Used UML diagrams (use case, class and sequence diagrams) to analyze, design and develop system.
• Automatically start builds in Bamboo with commit-triggers.
• Implemented Caching mechanism using Spring Gem fire Template.
• Involved in Message Broker Development using IBM integration, Message Sets and Message Definitions, Coded the ESQL for Message Transformation Nodes, Eclipse, XML/XSLT and XSD.
• Designing new components to fit in the already existing architecture using coreJava, multi-threading different design patterns like the factory method, Abstract factory pattern, Singleton. While developing web-based applications used Web Services, both SOAP/WSDL and REST.
• Updated the scrum in and JIRA for issue tracking.
• Developed Struts Action classes using Struts controller component.
• Deployed business components into BEA Web logic Application Server and involved in transaction management and security management.

Environment: Java, J2EE, JSP, Struts 2.0,JDBC 3.0, Web Services, XML, JNDI, Hibernate 3.0, JMS, Spring 3.0, JSF, Web logic Application Server 8.1, JQuery, Maven, Eclipse, Oracle 10g, WinCvs 1.2, HTML, Rational Rose XDE, Junit 4.0, Log4j, Ajax, JavaScript 1.2, XML/XSLT, SAX,DOM.

Java/J2EE Developer

Confidential, New Brunswick, NJ

Responsibilities:

• Primary responsibilities include Integration activities, application design, development, and defect fixing.
• Participation in all phases of Software Development Life Cycle (SDLC) including analysis, design, coding and testing with J-Unit, good noledge in integration using J2EE Architecture
• Developed the application using the Spring MVC framework.
• Developed the front-end screens using HTML, CSS and JSP, JSTL.
• Developed multi-processes using multi-threading.
• Extensively used Hibernate in DAO layer to access and update information in the database.
• Implemented web services using RESTFUL (JAX-RS 2.0).
• Worked on Eclipse IDE and used Maven for dependency management
• Used the XML Parsers like SAX parser to parse the data.
• Used Maven to build the application and deploy on WebSphere Application Server.
• Worked on Jquery for user interface interactions, effects and themes built on top of the Jquery, JavaScript.
• XML, XML Schemas and XSL were used to display selected data on the browser.
• Developed and maintained front end application using Jscript and AngularJS.
• Created relational view with JDBC.
• Extensively used multithreading, collections and exception handling.
• Tested protocols using UNIX/LINUX shell scripting language.

Environment: Eclipse, Jdk1.5, Spring Framework, Hibernate, AJAX, JSP 2.3, WebSphere, HTML, JSTL, CSS, JavaScript, AngularJs, Multi-threading, JUnit 4.11,Apache Camel, Web Services(RESTFUL JAX-RS 2.0), Maven3.1.1, oracle 11g.

Java Programmer

Confidential

Responsibilities:

• Involved in design and development using Spring Framework.
• Writing PL/SQL procedure to support the J2EE application.
• Web Content Management, intranet and website integration, coding CMS customizations, workflow creation, user authentication.
• Designed and coded Hibernate Plug-In for ORM mapping and implemented HQLs by creating DAO (Data Access Object), which connects to Oracle DB, to persist and retrieve data.
• Using JAXB API to map the object to the XML..
• Developed Web services using Spring-Restful, Generate JSON object to the UI Layer.
• Designed and developed a number of RESTful web services dat support JSON for other developers to access to speed up development within the United Federation of Teachers using Spring MVC, Spring Web Services, JSON, Log4J, RESTful, MySQL, DB2 and Maven.
• UsedJavaMail API for sending email notification in a module to notify users about their status as perceived by system.
• Facilitating and coordinating the technical design and implementation.
• Project kick-offs, RCAs and regular status updates with client.
• Used Spring ORM module for integration with Hibernate for persistence layer
• After fetching data from the DB, we used Generics and Collections framework extensively to transform data in the DTO objects and at the business logic layer.

Environment: Java, JSP, Servlets, JDBC, JavaScript, Apache Tomcat, Applets, Servlets, Oracle 8i, Websphere Application Server, Log4j, Net Beans, HTML, CSS, AJAX.