Senior Director, Strategic Planning and Execution, Business Architecture Resume Hartford, CT - Hire IT People

SUMMARY

Highly analytical, influential and technologically savvy project management professional with a successful background in claim, operations, Six Sigma performance improvement and project management in both Waterfall and Agile environments. Strong leadership abilities with as many as 11 direct reports.

TECHNICAL SKILLS

TECHNICAL SKILLS

Confidential, Hartford, CT

Senior Director, Strategic Planning and Execution, Business Architecture

Responsibilities:

Ensure alignment of execution roadmaps to business strategies and automated capability needs through the application of business architecture framework and methodologies.
Assess and advocate for the appropriate use of technology to develop and/or improve business processes. Examples include a single Global Search function and Role Based Security for three platforms being combined into one Unified Workspace.
Manage various projects of all sizes using Scaled Agile Framework.

Confidential

Senior Director, Business Insurance Operating Model Analytics

Responsibilities:

Collaborated with business unit leadership to identify business questions and requirements and leveraged automated business capabilities in order to inform decision making for underwriting business strategies and goals.
Partnered with third party data team in Business Intelligence to assess external vendor data and its potential applicability to optimization opportunities within Confidential underwriting businesses.
Developed a data capture practice of automated systems in support of operational functions.

Confidential

Director, Business Insurance Claim Operations MI and Product & Field Services

Responsibilities:

Prioritized and directed various projects aligned with Claim Business Strategies.
Liaison between Claim Businesses and offshore vendors in support of various BPO initiatives such as Construction Defect Record Summarization.
Utilized process improvement skill - set in order to optimize and improve business processes such as importing claim inventory from new agencies, thus freeing up time for Claim Account Executives.
Effectively partnered with Claim Business Intelligence and Analytics in order to optimize delivery of short and long-term analytical business needs.

Confidential

Director, Claim Business Intelligence and Analytics

Responsibilities:

Analyzed existing measures and metrics and identified opportunities to improve the management and monitoring of business performance.
Participated as a stakeholder, representing client interests, in the development and delivery of business intelligence solutions and drove their adoption at the appropriate levels within the organization.
Supported Risk Control, Claim Legal, Public Sector, General Liability, International, Global and Investigative Services.

Confidential, Hartford, CT

Senior Project Manager

Responsibilities:

Created, implemented and managed a new product development lifecycle process used by a department of 100 product employees.
Managed product tracking software, which included the development of weekly and monthly management analytics, continuous quality improvement and training.
Collaborated with management on process improvements, tracking of revenue and reconciliation to plans.

Confidential, Hartford, CT

Strategic Manager, Auto Property Damage

Responsibilities:

Directed countrywide vendor-provided glass claim program, achieving annual savings of $450,000.
Collaborated with procurement department on a wide range of vendor management related matters including contract renewal, competitive analysis, and new product assessment.

Confidential

Performance Improvement Consultant/Quality Assurance Auditor

Responsibilities:

Managed a Six Sigma Greenbelt project to conclusion, reducing injury claim cycle time by three months with a projected $59,000 annual indemnity savings for a Commercial Claim Service Center.
Audited files to ensure compliance with Home Office Best Practices.

Confidential

Casualty Claim Team Leader

Responsibilities:

Organized and led a cross-functional team that designed and implemented a process, which increased the Casualty Claim Department’s overall customer satisfaction result by 7%.
Provided technical direction, granted settlement authority where needed and performed monthly quality audits of each adjuster’s files.
Performed employee-related responsibilities including bi-annual performance evaluations, recruiting, hiring, training, career and performance management and disciplinary procedures.
Served as Colossus (bodily injury evaluation software) subject matter expert for a regional claim center, and trained all new staff in the software’s use. Center consistently had the highest Colossus usage percentage compared to all other claim centers countrywide.